ACN Product OverviewBroadband

Australia

Information correct as at October 1, 2015

ADSL 2+

What is it?

• High speed Broadband delivered using your phone line over the copper network

• Bundled with a compulsory phone service which provides you with a phone number and line rental enabling you to make and receive phone calls

• Available to Residential & Small Business customers• Available in metro & regional areas of Australia (excluding

nbn™ ready areas)

ADSL 2+

Why choose ACN?

• We use the reliable and extensive Telstra network• Quality and reliable service• Multiple users and devices on the one connection

ADSL 2+

Who is this product ideal for?

• Customers requiring a high speed and reliable Broadband service• Customers who use the Internet for email, social media, general

web surfing, video steaming (YouTube) and online gaming• Customers who prefer to use a traditional phone service to stay in

touch with friends and family here and overseas or make business calls

• Customers who want one provider and one bill for their Broadband and Phone line

• Customers who want to benefit from a discount by bundling their Broadband and Phone line

Naked DSL

What is it?

• High speed Broadband connection using your traditional copper phone line which does not have an active phone number attached to it

• Available to Residential & Small Business customers• Available in metro areas only (excluding nbn™ ready areas)

Naked DSL

Why choose ACN?

• We use the extensive Optus Wholesale network• Quality and reliable service• Multiple users and devices on the one connection • No longer pay phone line rental• Great value call rates and savings by adding a Voice over

Internet Protocol (VoIP) service with an ACN Analogue Telephone Adaptor (ATA) device

Naked DSL

Who is this product ideal for?

• Customers requiring a high speed and reliable Broadband service

• Customers who use the Internet for email, social media, general web surfing, video steaming (YouTube) and online gaming

• Customers who prefer to use their Mobile phone to make calls• Customers who are interested in a VoIP service

Bundle

What is it?

• Customers can bundle a phone service with an Internet service to receive discounts and a single monthly bill

• ACN bundles include– Phone & ADSL or– VoIP & Naked DSL (Envision)

• Available to Residential & Small Business customers

Market Share

^Australian Bureau of Statistics, 2015. Data excludes Mobile and Mobile Broadband services

According to the Australian Bureau of Statistics there were over 6.6 million^ internet subscribers in Australia at the end of 2014. As at 31st December 2014, almost all (79%) of internet connections were DSL Broadband services

5258000; 79%

966000; 14%

75000; 1%

324000; 5% 67000; 1%

Market Share (Population)

DSL (ADSL1, ADSL2+ and DSLAMS covered by iiNET, TPG)_x000d__x000d_

Cable Internet

Satellite Broadband

Fibre Optic Broadband (Telstra Velocity and other Fibre Networks, nbn™) _x000d__x000d_

Fixed Wireless

Broadband Product

nbn™ Opportunity

*www.nbnco.com.au

As the nbn™ rollout continues, the Australian Government has forecast: • 1.4 million (11%) of homes and businesses will be nbn™ ready as of December 31, 2015 • 2.2 million homes will be serviceable by June 2016• 12.4 million (100%) homes by 2020*

Every household MUST choose a nbn™ service provider and get connected to the nbn™ within 18 months of their premises becoming ready for service

nbn™ Technology Type3100000;

25%

620000; 5%

372000; 3%

1364000; 11%3596000;

29%

3348000; 27%

Opportunity (Population) Forecast for 2020

Fibre to the Premises

Fixed Wireless

Satellite

Fibre to the Basement

Fibre to the Node

Mixed Technology (HFC)

Broadband Speed

The table below provides the minimum speed requirements for specific traffic types

Minimum Speed Requirement

Email < 1Mbps

Web Surfing >1.6Mbps

Facebook >1.6Mbps

SkypeNormal Quality: >500Kbps upload and download

HD Quality: >1.5Mbps upload and download

Online Gaming >1Mbps

Internet TV (Netflix)and YouTube

Standard Definition >3MbpsHigh Definition: >5Mbps

Broadband Speed

The table below shows the maximum theoretical and typical speed for your customer’s service based on the distance from their premises to the local exchange. Numerous factors can affect the speed achieved.

DistanceMaximum Theoretical Estimated Download

Line SpeedTypical Line Speed

0 – 1.7 KM Up to 20 Mbps Up to 14 Mbps or faster

1.8 KM Up to 18 Mbps Up to 12 Mbps

2.2 KM Up to 16 Mbps Up to 10 Mbps

2.4 KM Up to 14 Mbps Up to 10 Mbps

2.6 KM Up to 12 Mbps Up to 8 Mbps

2.9 KM Up to 10 Mbps Up to 7 Mbps

3.2 KM Up to 8 Mbps Up to 6 Mbps

3.5 KM Up to 6 Mbps Up to 5 Mbps

4.1 KM Up to 4 Mbps Up to 4 Mbps

Broadband Usage Guide

• Internet usage is the amount of data which is transferred between a computer or other device (e.g. smart phone, tablet) and the Internet over a specified period of time. 

• Data usage will be accrued in bytes (B) where 1 KB = 1000 B, 1 MB = 1000 KB and 1 GB = 1000 MB and includes both uploads and downloads.

Broadband Usage GuideThe following table estimates the amount of data required for internet usage*.

Data Requirements Average 50GB plan 250GB plan 500GB plan

Email 50 KB per email ✔ ✔ ✔

Web Surfing 2.5 MB per minute ✔ ✔ ✔

Facebook 2 MB per minute ✔ ✔ ✔

Skype 360 KB per minute ✔ ✔ ✔

Online Gaming 1.5 MB per minute ✔ ✔ ✔

YouTube 8.3 MB to 60 MB per 5 minutesDependent on quality

✔✔

✔

Internet TV (Netflix) 8.3 MB to 60 MB per 5 minutesDependent on quality

✖ ✔ ✔

Downloading Movies & TV estimates 3 GB per hour for full HD and 700 MB per hour for SD

✖ ✔ ✔

✔ Safe ✔ Caution customer may go over their data allowance ✖Warning customer likely to go over their data allowance

A calculation tool to determine data requirements is available at www.broadbandnow.org/resources/data-usage-calculator/

*www.whistleout.com.au/

Broadband Plans

ADSL2+ PLANS Plan 50 Plan 250 Plan 500

Monthly Data Allowance 50 GB 250 GB 500 GB

Monthly Charge^ $49.00 $59.00 $69.00

All ADSL2+ & Naked DSL plans are worth 1 customer point#

12 month agreement term^Regional areas add $10 to monthly plan fee#Check the latest ACN Compensation Plan for full detailsPrices correct as at October 1, 2015. Visit acnpacific.com.au for the latest pricing and full Terms & Conditions

NAKED DSL PLANS Naked 30 Naked 250 Naked 500

Monthly Data Allowance 30 GB 250 GB 500 GB

Monthly Charge^ $55.00 $69.00 $85.00

Bundle Plans (Phone & ADSL)

Bundle 50 Bundle 250 Bundle 500

Monthly Data Allowance 50 GB 250 GB 500 GB

Monthly Charge^ $69.00 $79.00 $89.00

Local Calls Unlimited* Unlimited* Unlimited*

National Calls19c/min + 39c flagfall

($2 for 2 hours) Unlimited* Unlimited*

Calls to Australian Mobiles39c/min + 39c flagfall

($2 for 20 mins)29c/min + 39c flagfall

($2 for 20 mins) Unlimited*

Phone & ADSL Bundles are worth 4 customer points #

12 month agreement term^Regional areas add $10 to monthly plan fee*ACN Acceptable Use Policy applies#Check the latest ACN Compensation Plan for full detailsPrices correct as at October 1, 2015. Visit acnpacific.com.au for the latest pricing and full Terms & Conditions

Envision Bundle (Naked DSL + VoIP) Plans

Envision 50 Envision 250 Envision 500

Monthly Data Allowance 50 GB 250 GB 500 GB

Monthly Charge^ $69.00 $79.00 $89.00

Calls to Australian Fixed Lines Unlimited* Unlimited* Unlimited*

Calls to Australian Mobiles 15c per min 15c per min Unlimited*

Global ACN-2-ACN VoIP Calls Unlimited* Unlimited* Unlimited*

$0 International Calls* (first 60 mins per call)

20 destinations 40 destinations 85 destinations

Envision Bundles are worth 4 customer points #

12 month agreement term*ACN Acceptable Use Policy applies#Check the latest ACN Compensation Plan for full detailsPrices correct as at October 1, 2015. Visit acnpacific.com.au for the latest pricing and full Terms & Conditions

Online Sign-up

How do my customers apply for an ACN service?

• Customers can sign-up to any service via your ACN Direct Storefront website

• Customers can also sign-up via acnpacific.com.au, but must specify your IBO Business ID when completing their online application

Refer to the product section of IBO Back Office or the Help & Support section of acnpacific.com.au for instructions on how to sign-up online.