ACN Product Overview Australia Information correct as at March 23, 2015

ACN Product Overview

Australia

Information correct as at March 23, 2015

What services does ACN offer?• Phone service• ADSL 2+• Naked DSL• NBN• Mobile• Mobile Broadband• VoIP• Energy• Bundles

Refer to the ACN Compensation Plan for point values and commissions.

Phone Service

What is it?

• Traditional phone service using a copper phone line• Includes phone line rental and the ability to call Local,

National, International and Mobile numbers• Available to Residential & Small Business (e.g. a business

with less than 15 employees) customers

Phone Service

Why choose ACN?

• We use the reliable and extensive Telstra network• Great call rates plus calling caps to Australian National and

Mobile numbers• ACN-2-ACN Calling – Unlimited^ Local and National calls to

other ACN landlines in Australia

^Conditions apply. Visit acnpacific.com.au/connect for full details

Phone Service

Who is this product ideal for?

• Customers who prefer to use a traditional phone service to stay in touch with friends and family here and overseas

• Customers who want a hassle-free service with great call rates both internationally and locally

• Customers who want an ADSL 2+ broadband service• Customers who like bundling their bills (broadband and

phone) with one provider. One bill. Bundled discount.

ADSL 2+

What is it?

• High speed broadband delivered using your phone line over the copper network

• Bundled with a compulsory phone service which provides you with a phone number and line rental enabling you to make and receive phone calls

• Available to Residential & Small Business customers

ADSL 2+

Why choose ACN?

• We use the reliable and extensive Telstra network• Quality and reliable service• Multiple users and devices on the one connection

ADSL 2+


• Customers requiring a high speed and reliable broadband service

• Customers who use the Internet for Email, Social Media, General Web-Surfing, Video Steaming (YouTube) and Online Gaming

• Customers who prefer to use a traditional phone service to stay in touch with friends and family here and overseas

• Customers who like bundling their utility bills (broadband and phone) with one provider. One bill. Bundled discount.

Naked DSL

What is it?

• High speed broadband connection using your traditional copper phone line which doesn’t have an active phone number attached to it


Naked DSL

Why choose ACN?

• We use the extensive Optus network• Quality and reliable service• Multiple users and devices on the one connection • No longer pay phone line rental• Great value call rates and savings by adding a VoIP service

Naked DSL


• Customers requiring a high speed and reliable broadband service

• Customers who use the Internet for Email, Social Media, General Web-Surfing, Video Steaming (YouTube) and Online Gaming

• Customers who prefer to use their Mobile phone to make calls• Customers who are interested in a VoIP service• Customers who like bundling their utility bills (broadband and

phone) with one provider. One bill. Bundled discount.

NBN

What is it?

• The National Broadband Network (NBN) is an Australian Government initiative designed to upgrade the existing fixed line phone and internet network infrastructure helping Australians transition to a digital future

• Several technologies will be available and differ by location/premises. They include fibre to the home, fixed wireless, satellite, fibre to the node, fibre to the basement and HFC networks

• Not all homes and business are connected to the NBN – the rollout is expected to be completed by 2020

NBN

Why choose ACN?

• High speed and reliable network• Matching the NBNCo Fibre to the Premises and Fixed

Wireless rollout, we’re helping customers get connected as soon as their home is NBN ready

• Various speed options, which customers can choose• Multiple users and devices on the one connection

NBN


• Customers who are ‘NBN Ready’ i.e. their premises has been passed by the NBN network

• Homes that have multiple devices and require faster broadband speeds

• Businesses who want gain the competitive edge, access to new markets, opportunity to reduce costs and drive innovation

• Customers who use the Internet for Email, Social Media, General Web-Surfing, Video Steaming (YouTube and other HD video content) and Online Gaming

Mobile

What is it?

• Wireless phone service requiring a mobile handset• Available to Residential & Small Business customers

Mobile

Why choose ACN?

• We use the reliable and extensive Optus network reaching 98.5% of the Australian population

• Generous data and voice inclusions • Freedom of no lock-in contract on a month-to-month plan• Customers can choose a plan based on what they need –

more calling minutes or more data• Latest handsets and accessories from the ACN Mobile Store,

which can be pay for upfront or overtime

Mobile


• Customers who wish to make phone calls and access the Internet while out and about

• Customers who already have a mobile handset, which they want to keep

Note: customers can also purchase a mobile device from ACN outright or over-time with our line of credit payment option. Visit acnmobilestore.com.au to view our range and for more information.

Mobile Broadband

What is it?

• Wireless Internet service requiring a mobile device such as a tablet or laptop


Mobile Broadband

Why choose ACN?

• We use the reliable and extensive Optus network reaching 98.5% of the Australian population

• Generous plan inclusions • Freedom of no lock-in contract• Latest device and accessories from the ACN Mobile Store

Mobile Broadband


• Customers who wish to access the Internet using a tablet or laptop while out and about

• Customers who already have a device or USB modem, which they want to keep

Note: customers can also purchase a mobile device from ACN outright or over-time with our line of credit payment option. Visit acnmobilestore.com.au to view our range and for more information.

VoIP

What is it?

• Lower cost Phone service using an Internet connection• Available to Residential & Small Business customers

VoIP

Why choose ACN?

• We have our own global VoIP network• Quality and affordable calls for a low monthly cost • Free^ calls to up to 85 International destinations (first 60

minutes per call) • ACN-2-ACN Calling – Unlimited^ VoIP and video calling to

ACN VoIP numbers across Australia and 23 other countries

^Conditions apply. Visit acnpacific.com.au/voip for full details

VoIP


• Customers interested in a lower cost phone service• Customers who make a lot of International calls• Customers who have friends or relatives already using an

ACN VoIP service• Customers with a Naked DSL service

Energy

What is it?

• Electricity and Gas services from EnergyAustralia• Available to Residential & Small Business customers

Energy

Why choose ACN?

• Quality and affordable services from a reliable Energy retailer • Exclusive guaranteed and pay-on-time discounts

Energy


• Customers who require service connection outside of 3 business days

• Customers who do not have a newly installed meter or Solar panels

• Customers who do not currently have an Electricity and/or Gas service with EnergyAustralia

• Customers without a resident on life support

Bundle

What is it?

• Customers can bundle a phone service with an Internet service to receive discounts and a single monthly bill

• ACN bundles include– Phone & ADSL – VoIP & Naked DSL (Envision)– NBN Voice & Broadband


Online Sign-up

Who do my customers apply for an ACN service?

• Customers can sign-up to any service via your ACN Direct Storefront website

• Customers can also sign-up via acnpacific.com.au, but must specify your IBO Business ID when completing their online application

Refer to the product section of IBO Back Office of the Help & Support section of acnpacific.com.au for instructions on how to sign-up online.

Documents

ACN Product Overview Australia Information correct as at March 23, 2015