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A Theory of Perceived Impact at Work:A Theory of Perceived Impact at Work:
How Making a Difference Makes a DifferenceHow Making a Difference Makes a Difference
Adam M. Grant
Doctoral Student, Organizational Psychology
University of Michigan
Acknowledgements of ImpactAcknowledgements of Impact
Rick Price Jane Dutton Fiona Lee Brian Little Ryan Quinn Gretchen Spreitzer Kathie Sutcliffe Amy Wrzesniewski Org Psych and M&O
PhD students
Amy Bass Beth Campbell Keenan Cottone Christy Flanagan Claire Kemerling David Lapedis Karen Lee Emily McMorris Ginelle Nagel Jordan Powell QLIF
OverviewOverview
Part I: Perceived Impact Theory
Part II: Empirical Findings and Dilemmas
Satisfaction-PerformanceSatisfaction-Performance
“Holy Grail” (Landy, 1989)
Judge et al. (2001): 7 models
My perspective:– What are the tractable enablers that align the
two?– How to promote both satisfaction and
performance?
From the literature…From the literature…
– Purpose
–Competence
–Feeling Valued
–Positive Mood
Performance
Satisfaction
PurposeCompetence
Feeling ValuedPos. Mood??
Antecedents?Antecedents?
We know much about how these motivating psychological states (MPS) contribute to performance and satisfaction…
But far less about their antecedents
– Especially little about their common antecedents
“To make others happier and better is the highest ambition, the most elevating hope, which can inspire a human being.” -John Lubbock
Human capacity for impact motivation– Evolutionary perspective– Socialization perspective
Perceived Impact TheoryPerceived Impact Theory
All work makes a difference in others’ lives
“Obviously I don't stay for the money, loyalty to the company or because the job is easy. I stay because of the warm feeling I get helping these people grow.” -Caregiver
“A lot of times, we’re able to do makeovers on people that can transform their lives. I mean, I’ve seen people who, by changing their hair, could change their whole outlook on life, their whole attitude. Our job is to make people look good and feel better about themselves, and I think that’s a great profession to have.” -Hairdresser
Impact perceptions influence…Impact perceptions influence…
Relationships with tasks– Purpose, Competence
Relationships with other people– Feeling valued
Mood
Past researchPast researchJob Characteristics Model
–Task significance unrelated to performance and sporadically related to satisfaction
Hackman & Oldham, 1976; Fried & Ferris, 1987; Dodd & Ganster, 1996
Enter Perceived Impact Theory (Grant, 2004)
Passive recipients of static, objective jobs “In job”
Agentic crafters of dynamic work “At work”
Impact contributes only to experienced meaning
Impact promotes a system of motivating psychological states
Unclear what dimension of impact measured
Multidimensional conception of impact
Perceived Perceived ImpactImpact
Task Task SignificanceSignificance
The Perceived Impact ConstructThe Perceived Impact Construct
Five facets of perceived impact:
– Magnitude………………. How significant?
– Frequency……………….. How often?
– Scope…………………… How many people?– Tangibility……………… How concrete?
– Personal importance Do the beneficiaries
of beneficiaries………… matter to you?
The PI ModelThe PI Model
Performance
Satisfaction
PurposeCompetence
Feeling ValuedPos. Mood
Magnitude
Frequency
Scope
Visibility
Beneficiaries
P I
PI Facets
Part II: Empirical FindingsPart II: Empirical Findings
Research questions
– Do employees’ impact perceptions matter?
– If so, how and why?
Brief summary of field findingsBrief summary of field findings
Impact perceptions predict longitudinally…– MPS and satisfaction for firefighters
– MPS, satisfaction, and performance for student telemarketers
– Subjective job worth and affective organizational commitment for professional caregivers and home managers
Lab ExperimentLab Experiment
2 x 2 between-subjects design (n=122)
We’ve learned that undergrads are good at editing each other’s job application cover letters
We want to better understand this process
You have 35 minutes to edit two cover letters that a student, “Eric Sorensen,” has written
Tangibility ManipulationTangibility Manipulation
Low – Experimenter hands the participant a Career
Center Information sheet that “Eric” has filled out
High– “Eric” is waiting outside the room, and hands
the sheet to the experimenter
Participant sees Eric, the beneficiary of the task
Magnitude ManipulationMagnitude Manipulation
Low– “Eric” has written on the form that he is
looking for extra spending money
High– “Eric” has written on the form that he
desperately needs a job to pay for school
SynopsisSynopsis
Manipulated participants’ perceptions of the impact that this editing task has on “Eric” and those close to him
Will task enjoyment and/or effort change as a function of manipulations?
After the task, measured MPS as mediators
ResultsResults2x2 ANOVAs
– Tangibility Purpose Competence Value Positive Mood Task Enjoyment
– Tangibility-Magnitude Interaction Time spent # words replaced, controlling for time spent
Interaction effect of Tangibility/Magnitude (F= 4.51, p < .04) on time spent
27.3426.73
25.79
30.49
232425262728293031
Low Low Low Mag,High Tang
High Mag,Low Tang
High High
Mediational AnalysesMediational Analyses
Tangibility Enjoyment– Mediated by Purpose, Competence, Positive
Mood
Tangibility-Magnitude interaction Effort– No significant mediators
Thus…Thus…
Tangibility motivating psychological states enjoyment
Tangibility-Magnitude interaction
time invested and productivity
Preliminary ConclusionsPreliminary Conclusions
Causal impact of impact perceptions on enjoyment and effort
– PI Tangibility leads to enjoyment through the MPS
– Beyond main effects: both PI Magnitude and Tangibility may be necessary to promote task effort (and hence performance)
Study 2Study 2
Field experiment online– Measure importance of beneficiaries
Lesson plan teacher has written for students: Importance of brushing teeth
Ask participants to give feedbackMeasure enjoyment, effort, MPS
Magnitude ManipulationMagnitude Manipulation
Low– Students already brush their teeth;
teacher is required to give the lesson.
High– Students are in low-income areas of Harlem
and aren’t aware of the importance of brushing teeth. Teacher cares deeply.
Tangibility ManipulationsTangibility Manipulations
Low: no additional information
High: two candidates– Pictures of students– Specific info on how the students will benefit
Thoughts?
Study 3 and beyond…Study 3 and beyond…
2 x 2 of multiple tangibility manipulations to demonstrate identical effects?
Focus on other PI facets?
“Thank you for your ideas and feedback!”
Limitations and Future DirectionsLimitations and Future Directions
Impact is not a panaceaDifferent facets, different contexts/outcomesModerating VariablesTypes of ImpactNegative ImpactPositive Illusions and Destructive DelusionsImpact Awareness Interventions