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AGuidefornewarrivalsinMaltaandGozo
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Changesinlegislation,contactdetailsetchappenregularlyandwesuggestthatyouregularlycheck,thewebsites,localpapers,TV,radioandtalktoyourneighbours.ForthoseofyouwhohavenotyetpurchasedapropertyinMaltaorGozo,itisrecommendedthatanyonethinkingofmovingtoMalta/Gozoshouldrentapropertyforsixmonthstoexperiencetheislandlifeanddeterminetheareainwhichyouwouldliketoeventuallylive.AfulllistofEmbassiesandConsulates,withcontactdetailsandaddresses,canbefoundonthiswebsitewww.malta.com/en/local-information/public-service/embassy
IMPORTANTTELEPHONENUMBERS
EmergencyServices 112Ambulance 196*Police 2122Fire 112MaterDeionHospitalMalta25450000GozoGeneralHospital 21561600MaltaPassportOffice25904100GozoPassportOffice 21560770ARMS 80072222* Youmustrequestadoctorifneededduring
theambulancetripREMEMBERTOICEYOURMOBILE–seepage14
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AGuidefor...............................................................................................................................1
newarrivalsin..........................................................................................................................1
MaltaandGozo........................................................................................................................1
Book1.......................................................................................................................................5
MaltaGovernment...............................................................................................................5
Banks....................................................................................................................................5
CouncilOffices......................................................................................................................5
Healthcare............................................................................................................................5
HospitalTreatment...............................................................................................................7
Careinprivatehospitals,clinicsdoctorsandspecialistsurgeries........................................7
Clinics....................................................................................................................................7
Pharmacies/clinics................................................................................................................7
Prescriptions.........................................................................................................................8
Obtainingoxygencylindersforhealthpurposes..................................................................8
Telecare................................................................................................................................8
DentalServices.....................................................................................................................9
Opticians...............................................................................................................................9
CertificateofEntitlement.....................................................................................................9
RenewalofCertificates:-CurrentlyCertificateofEntitlementisissuedforaperiodof3years.................................................................................................................................9
TerminationofCertificateofEntitlement........................................................................9
CrossBorderHealthcare.....................................................................................................10
e–Residency.......................................................................................................................11
Documentationrequiredforapplicationfore-ResidencyCard.........................................12
ARMS(Electricity&Water/Drainage)................................................................................12
RefuseCollection................................................................................................................12
Book2.....................................................................................................................................13
TaxationandInlandRevenue–ExpatSection....................................................................13
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DrivingLicenses..................................................................................................................13
Utilities...............................................................................................................................14
Telephones.........................................................................................................................14
Television............................................................................................................................14
PassportRenewals..............................................................................................................14
VeteransScheme................................................................................................................15
Swimmingpools.................................................................................................................15
Ifyouhaveapet.................................................................................................................15
ResidentialCareHomes......................................................................................................16
Agedover75BenefitAllowance........................................................................................16
LifeCertificate(forUKCitizens)..........................................................................................16
Otherusefulservices..........................................................................................................17
Transport............................................................................................................................17
TallinjaBusCards................................................................................................................17
Others.................................................................................................................................18
Directions/Roadsigns.........................................................................................................18
Wills....................................................................................................................................18
Repatriationtoanothercountry....................................................................................19
FuneralPaymentPlansandPre-organisedPlans...........................................................20
IndividualBankAccounts................................................................................................20
Boxfornextofkin..........................................................................................................20
Attimeofdeath.............................................................................................................20
RegisterOffices...............................................................................................................21
Credits................................................................................................................................22
Appendix1..........................................................................................................................23
Appendix2..........................................................................................................................26
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Book1MaltaGovernmentAverygoodsourceofinformationforlotsofdifferentsubjectsistobefoundonthefollowingwebsiteswww.gov.mthttp://www.mgoz.gov.mt/en/pages/Home.aspxwww.justlanded.com/english/MaltaBanksThereareanumberofBanksrepresentedintheMalteseIslandswww.maltabankers.org/listofmemberbanks?l=1www.financemalta.org/sections/bankingYoumaybeaskedtoprovidealetterofintroductionfromyourcurrentbankinordertoopenanaccount.Youarealsoadvised,ifyouareacouple,toeachhaveaseparateindividualaccountwithan‘emergency’fundavailableincaseanythinghappenstooneofyou,therebyensuringfundsareaccessible.Intheeventofdeathofonepartner,fundsinajointaccountarefrozenpendingthewillbeingproven(whichcantakesometime).CouncilOfficesLocalCouncilOfficesareavaluablesourceofinformationwithregardtorefusecollections,busservicesetc.(asarelocalnewsagentsandneighbours).Acompletelist,withcontactdetails,canbefoundonlineatwww.gov.mt/en/Government/Local%20Councils/Pages/Local%20Councils.aspxHealthcarePossessionoftheappropriatedocumentationisessentialtobeeligibleforno-chargetreatmentataStatehospitalorclinicintheMalteseIslands.Healthcaredocumentationisalsonecessarywhenapplyingforyoure-ResidencycardtoprovenofinancialliabilityontheState.www.healthcare.govIfyouplantopermanentlysettleinMalta,andyouarenotofStateRetirementAge,youmustobtainprivatehealthcareinsuranceinordertogetresidencystatus.
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YoucannotuseanEHICCardissuedbyanothercountryinMaltaonceyouareresidentasanEHICisonlytobeusedbytourists.UKcitizensTheUKNHSisaresidence-basedhealthcaresystem.ThismeansyouarenolongerentitledtomedicaltreatmentundernormalNHSrulesonceyouhavemovedawayfromtheUKpermanently.However,youmaybeentitledtostatehealthcarepaidforbytheUKifyouarelivinginanotherEEAcountryandyoureceiveaUKStatePensionoranyotherbenefitthatcanbepaidtoyouwhenyoumoveabroad(exportablebenefit).YouwillneedtoapplyforanS1form(certificateofentitlement)fromtheInternationalPensionCentre,whichcanbereachedon+44(0)1912187777.Onceissued,registertheS1formwiththerelevantforeignauthoritiesbeforeyouregisterwithyourlocalGPsurgery.OnceyoureceiveyourformS1youneedtotakeittoTheEntitlementUnit,GroundFloor,Ex-Out-PatientBlock,StLuke’sHospital(justinsidethehospitalentranceontheleft)G’MangiaHill,PTA1010,Malta.YoucancatchabusfromVallettatothehospitalorgetataxi.OpenMon-Fri8-12:30,filloutanapplicationformforReciprocalHealthAgreement(RHA),andshowyourpassport(theywillmakeaphotocopyofyourpassport),proveyourresidencybyshowingthemacopyofyourrentalagreement(orproofofpropertyownership),theRHAwillthenbesenttoyouinthepost.OnceyouhaveregisteredyourS1abroad,youwillbeentitledtoapplyforanduseaUK-issuedEHICtoaccessnecessarystate-fundedmedicaltreatmentwhenyouvisitotherEEAcountriesoutsidethecountryyouarecurrentlyresidingin,includingwhenyoureturntotheUK.TheCertificateofEntitlement/ReciprocalHealthEntitlementcanberenewedonaWednesdayattheAlmoner'sOfficeatGozoGeneralHospital.TheinitialcertificatecanonlybeobtainedatStLuke'sHospitalbutthereafterGozoGeneralcanrenew.NonE/UcitizensNonE/UNationalswhoarenotinemploymentmustprovideevidenceof,ortakeupprivatemedicalinsurance.Ifyouareemployedthenyouandmembersofyourfamilyareentitledaccesstothepublichealthcaresystem,aslongasyouremployerpurchasesNationalInsurancestampsonyourbehalf.PleasenoteAllnonE/Unationalsmustalsobeabletoprovideevidenceofprivatemedicalinsurancewhenapplyingforane-Residencecardafter90daysstayinMalta/Gozo.Thee-Residencecardmustthenbepresentedinthecaseofpersonsseekingfutureemployment,andwhenapplyingforaNationalInsurancenumber,whichisneededtobenefitfromthepublichealthcaresystem.
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ApplicationsforanInsuranceNumbercanbemadeinpersonatlocalDepartmentsofSocialSecurityinMalta/Gozo.Informationregardingtheabovecanbefoundon:-www.identitymalta.com/citizenshipexpatriates,andwww.expatfocus.comHospitalTreatmentThereisonegeneralhospitalinGozoinTriqI’ArcisqofPace,situatedontheedgeofVictoriaandwellsignposted.ThemainhospitalinMaltaisMaterDei,situatedatTriqDunKam,Msida,Malta.Ifyourequireanyin-patienttreatmentyouwillbeaskedtopresentyourCertificateofEntitlementandyoure-residencycard.Careinprivatehospitals,clinicsdoctorsandspecialistsurgeriesTreatmentinanyprivatefacilityhastobepaidbythepersonseekingtreatment,includingattendanceatGPandspecialistsurgeriesusuallyavailableatChemistfacilities.TheonlyexceptioniswhereaneligibleEU/EEAcitizen(ortheirdependant)istransferredbyaGovernmentfacilitytoaprivatefacilityforGovernmentboughtservices.ClinicsPolyclinicsareabletoofferfirstaid,fluvaccinationandmedicalserviceswhereyoucanseeatrainednurse/doctor.ThisserviceisfreeofchargeprovidedyoucanshowyourCertificateofEntitlementande-Residencycard.TheclinicinGozoissituatedonTriqAntonDebona,VictoriajustoffStFrancisSquare.Tel:21561600.ThereisalistofpolyclinicsinMaltaonthefollowingwebsite;www.malta.com/en/local-information/health-care/clinic.Ifyouclickontheindividualclinicyouneeditwillgivedirectionsandatelephonenumber.Pharmacies/clinicsYouareadvisedthatyoucannotpurchaseeverydaymedicationssuchasParacetomolandcoldremediesinshopsorsupermarkets.Allmedicineshavetobepurchasedatapharmacy.Mostpharmacieshaveclinicswithdifferentdoctors/specialistsvisiting.Theconsultantswillchargefortheconsultationandtheremaybeapharmacychargetoo.Thepharmacistwilladviseandwillmakeanappointmentforyou.Therewillbeachargefortheconsultation.MostpharmaciesthroughoutMaltaandGozomostlykeepnormalshophours:-8:30am-12:30pmthen4:00pm-7:pm.AdutyrotaforSunday’sareusuallylistedinthelocalpaperoronpharmacywindows.
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Listofmainlocalpharmacies(somevillageshavemorethanone):-www.pharmacy.com.mt/localities/www.malta.com/en/local-information/health-care/pharmacyThepharmacistcanadviseyouwherethenearestGPcanbefound.ManyGPshaveconsultingroomsatapharmacy–othersarepositionednearapharmacy.PrescriptionsMedicinesarenotfreeofchargehereforeveryoneunlesscertainconditionsarediagnosed.IfyouholdaCertificateofEntitlement(seepage7)orpayNIcontributionstotheGovernmentofMaltaandhaveanyofthechronicorterminalconditionscontainedinScheduleV,yourdoctorwillsetinmotionthenecessarypaperworktoenableyoutobeconsideredfortheYellowCardsystem.SometimeswhereapatienthasmorethanoneconditionincludedontheScheduleV,morethanonecardwillbeissued.Onceapproved,medicationsrelatingtoyourspecificcondition(s)willbemadeavailabletoyouatnocost.ThereisnowaPharmacyofYourChoicesysteminplace,whichallowscollectionofyourYellowCardmedicationswhenyouregisterwithapharmacyoperatingwithinthisscheme.See:-www.ehealth.gov.mt/PleasenotesomemedicinesarenotontheScheduleVlistandwillhavetobepaidfor,somecanbeexpensive.AConsultantorGPmaysuggestanalternativedrugObtainingoxygencylindersforhealthpurposes.OnMalta,oxygencylindersaresuppliedandre-filledfromPoligasatHal-FarrugTel:25585503/2.HenceapatientonoxygenonlyneedstogotoMaterDeiHospitalpharmacyonthefirstandlasttimevisit.OpeninghoursofPoligasareMon-Sat7am-7pm,SundayandPublicholidays7am-1pm.PatientslivingonGozoareaskedtoattendGozoGeneralHospitalPharmacyandgotoThePharmacyofYourChoicewindowandaskforinformationregardingtheprocedureforobtainingthecylinders(asadvisedbyalocalpharmacist).Telecare‘’Telecare’’services/‘’TelecarePlus’’isagovernmentinitiative,whichprovidesaninstantalertsystemforelderlypersonslivingalone,andforpersonswithadisabilityandforpeoplewithspecialneeds,Thesystemprovidespeaceofmindfortheuserandrelativesandcanalsopromptthetakingofmedications.ForfurtherinformationTel:25575000or25575101or21483600
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DentalServicesThereisalistofdentistsinMalta/Gozoonthefollowingwebsite:-www.findit.com,mt/en/directory/133/0/0/dental-clinic.htmOpticiansThereisalistofopticiansinMaltaandGozoonthefollowingwebsite:-www.findit.com.mt/en/directory/301/0/0/opticiansCertificateofEntitlementThisisthedocumentissuedbytheMalteseHealthDepartmenttosignifyyourqualificationforhealthcare,whichneedstoberenewedasinstructedbytheexpirydateonyourcertificate.AllpeoplemustregisterwiththeEntitlementUnit.Atpresentthereisonlyoneoffice,whichissituatedinMalta.TheUnitisbasedat:TheEntitlementUnit,GroundFloor,Ex-Out-PatientBlock,StLuke’sHospital(justinsidethehospitalentranceontheleft),G’MangiaHill,PTA1010,Malta.YoucancatchabusfromVallettatothehospitalorgetataxi.OpenMon-Fri8-12:30TheCertificateofEntitlementdoesnotprovideforlong-termcare,itprovidescoverinStatefacilitiesformosthealthcareneeds.WhenapplyingfortheCertificateofEntitlementyoudonotneedanappointment.Thedocumentsyourequireare:-
• Applicationform,whichthestaffwillassistyoutocomplete.• Validpassport• BothcopiesperpersonofS1formifapplicableissuedbyrelevantEU/EEAcountry• ProofofprivatemedicalinsuranceifyoudonotqualifyforanS1form.
RenewalofCertificates:-CurrentlyCertificateofEntitlementisissuedforaperiodof3years.Therenewalprocesscancommenceonemonthpriortotheexpirydateeitherinpersonorbysendingtheoriginalcertificate(takeacopy)withacoveringletter.HowevertheEntitlementUnitwillmakepersonalcontactwitheachindividualapplyingbeforere-issuingtoensuretherequestisvalid.TopreventmisusetheUnitisobligatedtotheRelevantCompetentAuthoritytocheckifthatpersonisstillresidentinMalta/Gozoandalsostillalive.TerminationofCertificateofEntitlementIfyouleavetheMalteseIslandstoliveelsewhereyoumustsurrendertheCertificateofEntitlementtotheauthoritiesinMaltaandalsoadviseyourCompetentAuthority.IfyouaremovingtoanotherEU/EEAcountry,yourCompetentAuthoritywillissuenewdocumentation.
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(IfyouareaUKcitizen,youshouldbeawarethattheUKHealthServiceisbasedonresidencyand,ifyouareplanningtoreturntotheUKtolive,familiarizeyourselfwiththeprocessforre-establishingresidencyandgettingeligibilitytotheNHSservicesagainasaUKresident).AnyCertificateofEntitlementheldwhensomeonediesshouldbereturnedtotheEntitlementUnitinVallettaandalsotherelevantCompetentAuthorityshouldbeadvisedofadeath.ItisalwaysadvisabletocarrywithyouacopyoftheCertificateofEntitlementortheReciprocalHealthAgreementCertificateasyoucanbeaskedtoshowavaliddocumentifyouattendaStatefacilityforfreehealthcare.Somefacilitieskeeparecordofdocumentspresentedbutnotall.Mostpeoplecopyandreducetheircertificatesandputtheminaplasticcovertocarryinahandbagorwallet.CrossBorderHealthcareTheGovernmentofMaltahaspoliciesinlinewithEURegulations–Detailscanbefoundonwww.ehealth.gov.mtPlannedhealthcareacrossborders:-EachEU/EEAcountryhasaNationalContactPoint,whichwillprovideyouwiththatcountriespoliciesanddocumentrequirements. Therearetwowaystocoverthecosts:
1) Yourhealthinsurercancoverallthecostdirectly.
• Thissystemappliestopublichealthproviders–itmaynotcoverprivatetreatment.
• Youmustaskyourinsurerforpriorauthorisationbeforetravellingfortreatment.Ifgranted,youwillthenbeprovidedwiththeappropriateapplicationform(calledanS2form).
• Thefullcostwillthenbecoveredbyyourinsurer.• Reimbursementwillusuallybearrangeddirectlybetweentheinstitutions
involvedsoyouwon’thavetopayforthetreatment.
2) Youcanpayforthetreatmentyourselfandclaimreimbursementafterwards:
• Thisoptioncoversallproviders,whetherpublicorprivate.• Youwillbereimburseduptothecostofthattreatmentinyourhome
country,butonlyifthattreatmentisoneyouareentitledtoathome.NB:Youmightstillhavetoapplyforpriorauthorisation–checkwithyourNationalContactPoint.
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SummaryEssentiallythereare3documents/cards/forms,whichareofinteresttoexpatslivinginorvisitingMalta–andthesignificance/validityofeachdependsuponyourage,circumstancesordomicile.
1) ReciprocalHealthAgreementorCertificateofEntitlementobtainedafterreceiptofFormsS1fromUK
2) PrivateHealthcareInsurance3) EHIC
e–ResidencyAllEUcountriesareentitledtorequestanyonetakingupresidencyintheircountrytoobtainofficialresidencydocumentation.MaltahassucharequirementinLawandmembersneedtoapplyoncetheyhavecompletedthreemonth’sresidency.e-Residencycards:SinceMarch2013thesecardsareissuedthroughtheDepartmentforCitizenshipandExpatriateAffairs(DCEA)toensurethereisastandardandrecognizableresidencydocumentformatinthecommunity.Thee-ResidencyCardisalsousedasaformofidentification–somethingwhichisveryimportantintheMalteseIslandsinsuchasbanks,utilitiesandotherserviceswhichwillrequireverificationofwhoyouareandwhereyouliveetc.Ifover60yearsthee-ResidencyCardentitlestheholdertoreducedtransportcostsanddiscountedchargesontheGozoChannelferriesifresidentinGozo.E-ResidenceCardssupersedeanyformofpreviousidentitydocument.Anyonewhohasnotappliedforane-ResidenceCardshouldbeawarethattheold-styleIDcardsceasedtoberecognisedasproofofidentityattheendof2015.Onceapplicationsaremade,acknowledgementofresidencysubmissionissenttoyouasatemporarydocument.OncethecardisreadyforcollectionyouwillbesentarequesttocollectitandyouwillatthatpointberequiredtohandinanyoldstyleIDCardyoumaypossess.ResidencyschemesarehandledthroughtwodifferentdepartmentswithinGovernment1.DepartmentofCitizenshipandExpatriateAffairs(whichiswithintheMinistryofHomeAffairsandSecurity).Seefullcategoriesandformsonwww.mhas.gov.mtclickResidency.FormscanbedownloadedorcollectedfromtheDepartmentsoffice.2.InlandRevenueDepartment,InternationalSection-TheIRDhandlesschemes,whichofferspecialincentivestobothEU/EEAand3rdcountrynationals.CurrentschemesrequireapplicationthroughaRegisteredMandatoryprofessional,andresidencydocumentationrequirementswillbepartofthatservice,aswilltaxationreporting.FulldetailsofschemesandappointedRegisteredMandatoriescanbefoundonwww.ird.gov.mtSchemedetailsaremodifiedfromtimetotimebytheissueofLegalNoticesbuttheRegisteredMandatoriesarerequiredtokeeptheirclientsinformedonallaspectsatalltimes.
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Documentationrequiredforapplicationfore-ResidencyCardAllapplicationsforresidencyareonanindividualbasisandhavetobesupportedbyavarietyofdocumentaryinformationlistedontheforms,whichincludesproofofadequatemedicalcover.Inthisrespectanyoneofthefollowingdocumentationisacceptableforeachapplicant(Copiesofeachdocumentarerequired):-
• ValidCertificateofEntitlement• ValidReciprocalHealthAgreementCertificateforUKcitizensonly(orshortterm
provisionissuedtofacilitateinitialprocessing)• ValidmedicalinsuranceforpersonsunderUKStatepensionableage• Passportand2passportsizephotosforeachapplicant• ProofofincomeorCapital.Atleast6monthscopiesofbankstatements.Itis
advisabletohighlightyourincomeonthestatementsandwriteonaseparatesheetyoursourceofincome,theamountandnameandaddressofyourincomeproviders.
• Ifyouareacouplethenyouwillneedtwosetsofbankstatements.• ifworkingneedtoshowETCnumberandworkcontractIbelieve,butthendon’t
needtoshowhealthcoverE/U/EEA/Swissnationalsmayapplybypostwiththerequireddocuments,howevernonE/UnationalsneedtovisittheDepartmentinpersonsincebiometricswillneedtobetakenintheformofphotographicimage,fingerprintsandsignature.Wheretogo:-Malta-EvansBuilding,StElmo’sSquare,Valletta.Tel:-250904800/[email protected],StFrancisSquare,Victoria.Tel:[email protected](Electricity&Water/Drainage)ARMSisthecombinedutilityproviderforelectricity,wateranddrainage.www.smartutilities.com.mt/orcallfree80072222.Electricityandwaterratesvaryandaredependentuponpropertyregistrationtariff.RefuseCollectionDetailsofcollectiondatesarepublishedatthecounciloffices.Therearenobinsforcollectionofhouseholdwasteasitisputoutonafrequentbasisinblackbinbacksonaregularbasis.Recyclingrubbishisputoutinaclear,greyorgreenbagonceaweekandcardboardboxescanbeputoutatthistime.Glassiscollectedonamonthlybasis.
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Book2TaxationandInlandRevenue–ExpatSectionItisrequiredthatyouregisterwiththeInlandRevenueDepartmentevenifyoudonotpaytaxinMalta/Gozoorhavealocalincome.ThiscanbedirectwiththeInlandRevenueExpatOfficeinFloriana,MaltaTel22962106orviatheInlandRevenueofficesinVictoriaGozoTel22962934Alistof65countrieswhohavesignedupaDoubleTaxationTreatywithMalta,canbefoundonthiswebsite.www.financemalta.org/double-taxation-agreementsIfyouarelookingforanaccountantthenyoucanfindalistofthemhereonthiswebsitewww.miamalta.org/Page.aspx?pageid=71TherearetwootherwebsitesforinformationrelatedtoTaxationontheMalteseIslands:Ird.gov.mtwww.act.com.mtDrivingLicensesAllthelatestinformationaboutdrivinglicencesandmotorvehiclescanbefoundonthiswebsitewww.transport.gov.mt/search.aspx?tag=true&query=Private+Vehicles&lc=enYoucandriveintheMalteseIslandsonanyvalidEU/EEAmemberstatedrivinglicenceandalsoonaSwissoranAustraliandrivinglicence;youcanalsoexchangeanyabovementionedlicenceforaMalteseEUlicenceonceyouhavelivedhereforaperiodnotexceeding12months.Arecentchangeinlegislationin2015statedthatyoucannotapplytochangeyourdrivinglicencetoaMalteseoneuntil6monthsaftertheissueofyoure-residencycardIfyoucannotrenewyourdrivinglicenceinthecountryofissue(e.g.;theUKdoesnotallowthisifyouarenotresidentintheUK),itisrecommendedyouexchangeyourlicenceforoneissuedinMaltawellbeforeexpiry.Ifyoudonot,youwillberequiredtositthewrittenandpracticaldrivingtestherewhenchangingyourlicence.IfyoudonotholdaEU/EEA/Swiss/Australianlicence,youmaydriveonyourvalidcountrydrivinglicenceforuptooneyear.WhilstholdersofaSwissorAustralianlicencecanexchangetheirlicencesasabove,allother3rdcountrynationalshavetositawrittenandpracticaltesttoobtainaMalteseEUlicence.ItisalsorecommendedthatyouapplyforaMalteseEUlicencepriortotheageof70.
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DependingontherangeofvehiclesonyourUK/EUlicenceyoumayberequiredtoobtainconfirmationofyoureyesight,hearingandmobilityfromaGP,beforetheMalteseEUlicenceisissued.TheMaltaVehicleandDrivingLicenceOfficeisatHornworksDitch,Floriana.TheGozovehicleanddrivinglicenceofficeislocatedinthequadrangleoftheMinistryofGozooffStFrancisSquareVictoria.www.transport.gov.mt/land-transport/driving/exchanging-your-foreign-driving-licenceUtilitiesGas-Mostpropertiesusegascylindersforeithercookingorheatingandvaryinsizeandprice.Replacementcylinderscanbeobtainedfromaweeklydeliverylorry(dayvarieswitheachvillage).ThesearealsoavailableinXewkijaonaSaturdaymorning.Tosignalarefill,leavetheemptycylinderoutsideyourpropertyondeliverydaywhereuponthedriverwillsoundhishornashearrivesinthestreettoalertyouofhispresence.Paymentistothelorrydriver-notethatasupplementischargedfordeliveringtoanyflooraboveground.Forreimbursementofareplacementgascylindernolongerneededyoumustretainyourreceiptfromoriginalpurchase.TelephonesTherearenolongeranyresidentialtelephonedirectorieswithinformationbeingavailableontheinformationprovider’swebsites.Yellowpagesdopublishacomprehensivebusinessdirectoryeverytwoyears.‘’GO’’and‘’Melita’’arethetwocompanieswhoprovidebothlandlineandmobiletelephoneservices,alongwithInternet.VodafoneMaltaalsoprovidesmobileservices.ItisrecommendedthatyouincludeanentryonyourmobilephonecontactlistofICE(Incaseofemergency)beingthenumberofyournextofkin.TelevisionTherearenolongeranyGovernmentlicensingrequirementsfortelevisionusers.GOandMelitaprovidecableandInternetservices.Local(Malteselanguage)andItalianTVcanbeaccessedviaaerialinstallationorcable.Satellitedishesareallowedaslongastheyconformtothesizeregulations.Forfurtherinformationcheckthewebsite:-www.mepa.org.mtPassportRenewalsYouareabletorenewaUKpassportupto6monthsbeforeexpiry.
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AllUKpassportrenewalsarenowdoneonlineatwww.gov.uk/apply-renew-passportTheprocesscantakesometime,andinthecaseofemergencyyoucanapplyforanemergencytraveldocument:-www.gov.uk/get-a-passport-urgentlyForallothernationalities,pleasecheckwithyourHighCommissionorConsulateoffice.VeteransSchemeSpecialarrangementsare,however,inplacerelatingtothosepersonswhowerebornonorbefore2ndSeptember1929.SpecialformscanbeobtainedfromtheBritishHighCommissioninMalta.Renewalisfreeofallcharges.SwimmingpoolsAllswimmingpoolsrequireanannuallicence–obtainedfromMaltaAuthorities,furtherinformationisavailableonthewebsite:-www.mra.org.mt/IfyouhaveapetAlistofvetsinMaltaandGozocanbefoundinwww.findit.co.mtandYellowpagesForallaspectsofanimalwelfareetc.-itisrecommendedthatyouconsultwithTheSPCAinMaltawww.spcamalta.org/
TheSPCAinGozo-Tel21553769-www.gozo-spca.org
ItislawnowinMaltathatyoucleanupyourdogmessandsoitisrecommendedthatyoucarryplasticbagsforthispurpose,includingaspareonceonehasbeenused,becausethelocalwardenscanimposeafineonyouifyoudon’t.Note:Youareadvisedwhenoutwalking,especiallywithadog,tokeeptothepublicfootpathsasthelocalfarmersdonotlookkindlytopeoplewalkingontheirland,andtheymaycarryshotgunsduringthehuntingseasons.Alldogs4monthsandoldermustbemicrochippedandthechipregisteredlocally,plusatanyagewearsanIDtagontheircollar/harnesswheninpublic.Havingnochipispunishablebya€300fine,finealsofornoIDtag.Youalsosignificantlyreducethechancesofgettingyourdogbackifyoudon't.IfyouimportadogyoumustgetthechiplocallyregisteredIfyourdogislost,youneedtomakebothapolicereport,and,assumingitschippedandregisteredlocallyasperthelaw,informthechipregistrars.ThisnotificationhastobemadetotheMicrochippingOfficeattheVeterinaryRegulationDirectorateon22925301orvafd.msdec@gov.mt,andhastobedonewithin48hours.Theywilltheninformthesanctuaries,vetsandtheanimalwelfaredepartment.Ifyourdogisn’tchipped,youstillneedtomakeapolicereport,butyouwillneedtoinformallthesanctuaries,vetsandtheanimalwelfaredepartmentyourself.
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ResidentialCareHomesAnewsystemofregulationforallcarehomesiscurrentlyunderreview.GovernmentHomesareshownonwww.activeageing.gov.mtThelistalsoshowstheprivatelyrunresidentialhomeswhereGovernmentplaceresidentswhentheGovernmentHomesarefull.Governmentplacesarenotfree,withresidentshavingtocontributeaportionoftheirincome.Waitinglistsareverylong.Itisrecommendedthatmembersconsiderlookingatprivateresidentialcareoptionswhentheyhavethetimetomakeanytransitionalittlemorecomfortable.PrivateresidentialcarehomesarelistedintheYellowPages.Agedover75BenefitAllowanceEuro300ispaidannuallybytheGovernmenttocitizensinMalta/Gozoaged75+whostayintheirownhomes.ItisavailabletoresidentEU/EEAcitizensnotlivinginanyformofresidentialcareandhastobeclaimedwhenreaching75andthenatthebeginningofeachfollowingcalendaryear.Itisnotavailabletoanyoneinanyformofresidentialcareenvironment(includingthoseinthePrinceofWalesfacilityinSliema).Call159formoreinformationandhaveyoure-residencecardnumberavailable.LifeCertificate(forUKCitizens)A‘LifeCertificate’isaformtheDepartmentofWorksandPensionsmightsendyouwhenresidingabroadtocheckyouarestilleligiblefortheStatePension.Ifyouaresenta‘LifeCertificate’,you’llneedtogetitsignedbyawitnessandsenditbackasinstructedontheform.Yourpaymentsmaybesuspendedifyoudon’tsenditback.Checkthelistofpeoplewhocanwitnessalifecertificate.Thisisnowthesameasthelistofpeoplewhocan‘countersign’apassportphoto.TheydonotneedtoliveintheUK,orhaveapassportfromaspecificcountry.www.gov.uk/countersigning-passport-applicationsVotingandcitizenshipVOTINGYoucanvoteintheUKelectionsifyouretireabroad,yourUKcitizenshipwillnotbeaffected.Toregisterapplyto:-www.gov.uk/voting-when-abroadEuropeanex-patsareallowedtovoteinEUelections.Youcanrequestanapplicationformtoregisteronproducingyoure-Residencycard,inMaltaattheofficeforCitizenshipandExpatriateAffairsDepartmentinValletta,andinGozoattheEuropeanUnionOfficewithintheMinistryinVictoria.Howeverthereisnopolicyatpresentfor3rdcountrynationalstovote,butthishasbeenunderdiscussionintheEuropeanParliament
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OtherusefulservicesInformationonaccesstoservicesofferedfortheelderlyisavailablethrough:-www.activeageing.gov.mt(forMalta)mgoz.gov.mt/en/Pages/Departments/DG%20Operations/Customer%20Services/Care-for-
the-Elderly.aspx(forthoseinGozo).
TheseincludeTelecare/handyman/Incontinence/MealsonwheelsandHomehelpandresidentialcarehomes.TransportGozoChannelFerryServices (Tel22109000)GozoChannelFerriesoperatearegularservicebetweenMgarr(Gozo)andCirkewwa(Malta).ThefareispaidattheGozoendforallvehiclesandpassengers.Theferryschedulevariesby“season”–beingSummer,Mid-SeasonandWinter.Generallyspeakingtheferriesoperateevery45minsfromearlymorninguntiltheevening–thereafteradoptingalessfrequentservice.Timetableleafletsareavailableintheterminals,ontheferries,orcanbeviewedon-linewww.gozochannel.com/en/home.htmwheredetailsofcosts,weatherconditionsandforecastsarealsoavailable.PassengersinvehiclesonlypayontheMgarrtoCirkewwaleg).Ifyourequireawheelchairorassistancefortheferrycrossing,thiscanbearrangedbytelephoningtheabovenumberinadvance.Busservices (Tel21565171)ThemainbusstationsareinVictoria,GozoandValletta,Maltawhereyoucanobtainatimetableormakeenquiries–thisdetailcanalsobeobtainedbytelephoningtheabovenumberorviewedon-linewww.publictransport.com.mtTallinjaBusCardsThetallinjacardisaplasticintelligentcard,whichcanholdpayasyougocredit.ItmaybeusedtotravelonanyoneoftheMaltaPublicTransportbusesinbothMaltaandGozoandisamuchcheaperwayoftravellingthanbuyingticketsonthebus.Registrationforacardismadeonlineatwww.publictransport.com.mt/TherearecardsavailablefortravelinMaltaandGozo,Gozoonly,childrenandconcessionforover60’s.Thecardneedstobetoppedupbeforetravelandfurthertopupscanbemadeonline,atthebusstationsoratvariousparticipatingoutlets.Whileyouarewaitingforyourappropriatebuscardtoarrive(whichmaytakeafewweeksfromapplication)thereare2cardsofdifferentvaluations,availableattheAirport,andBusstations.
18|P a g e M a r c h 2 0 1 6
Withoutthecardthefaresare€2perjourneyduringsummer,€1.50inwinterand€3ontheMaltanightroutes.TherearenonightroutesonGozo.FurtherinformationandtheworkingsoftheTallinjacardsystemareavailableonthewebsiteabove.OthersTaxisandhirecarsarealsoreadilyavailable.Directions/RoadsignsAlthoughmostmajorroadsignsareinEnglishthestreetsignsmaynotbe.Smallmapscanbepurchasedinthelocalnewsagentsormoredetailedversionsfromthelargerstationers.(TheStreetAtlasisknownas“TheMaze”andcoversallislands)WillsBritishCitizensareadvisedtomakeaWillintheUKthroughaSolicitorandthenalsoregisterthatWillwithaNotaryinMalta.AWillproducedinthismanner(notaDIYpackboughtataUKstationer)willbehonouredinMalta.TheWillisregisteredatthePublicRegistrybytheNotary.TheEUintroducednewlegislationonWillsinAugust2015.AllcountriesapartfromUK,DenmarkandIrelandsignedup.EUCountriesNationals,pleaserefertoe-justice.europa.eu/content_successions166-en.doLocalNotarieshavereceivedtraininginBrussels,butlegaladviceshouldbesoughtregardingthecurrentsituationregardingInheritanceLawinallparticipatingEUcountries.NonEUnationalsshouldtakeadvicefromalocalNotary,especiallyifproperty/Bankaccountsareheldabroad.DeathandLastWishesintheMalteseIslandsInanticipationoftheinevitable-thisisasubjectthatmanyfinddifficulttothinkabout,butforthoseleftbehindtoarrangeafuneralandourwishes,itisagoodideatohaveplannedaheadandleftinstructionsforyourwishes.ThingstodosothatyourrelativeshaveinformationregardingyourwishesResearchFuneralDirectorsontheislandsandfindoutwhateachcompanycanarrange.Therearecompaniesthatcanarrangerepatriationtoothercountries.Considerwhetheryouwantalocalfuneralandburial,cremation,repatriationforcremationorburials,burialatsea,donateyourbodytotheUniversityforscientificresearchandwhetheryouwishtobeanorgandonor.
19|P a g e M a r c h 2 0 1 6
Localfuneralandburial–onlyburialisavailableintheMalteseIslandsatpresent.Plotsforfamilygravesareinshortsupplyandthereisawaitinglistforplots.GovernmentGraveyards-thesearecommunal.Inbothcasesthegravesarecleanedouteverytwotothreeyears.Thebonesofthebodyoftheoldestburialaregatheredandputintoanossuarybag(whichtakesupmuchlessroom)andplacedeitherbackinthefamilyplotoriffromaGovernmentgrave,inacommunalossuary.Cremation–atpresent,thereisnotacrematoriumontheMalteseIslands.TherearearrangementswiththeUKandSicily.TheprocedureintheUKisalittlemoreorganisedthaninSicily.TheashescanbereturnedtoMaltaifrequired.FuneralDirectorshavenegotiatedflightsandcrematoriumrates.Burialatsea–thistakesplace5nauticalmilesoffshore.DonationofbodyforScientificResearch–theuniversityneedstobeinformedofthisintentionandthenassoonasapersonhasdied.FulldetailscanbeseeninAppendix2Repatriationtoanothercountry.Ifyouintendtohavethebodyrepatriatedtoanothercountry,decidewhetheryouwishtohaveaburialorcremationandinwhichlocality.Youwillalsoneedtochoosethefuneraldirectorthatwillbeorganizingtheburialorcremationinthefinalrestingplace.SomecompaniesinMaltacanrecommendtheiragentstoprovidethisserviceinthecountryofdestination,however,itisrecommendedthatthefamilychoosetheirownfuneraldirectorsinthelocationwherethefinalburialorcremationwillbetakingplace.AllpreparationsattheMaltaside,includingallpermitsandflightarrangements,caneasilybeorganizedbysomefuneraldirectorswhocanlookaftereverythingfromAtoZandtheywillliaisewiththechosenFuneralDirectorabroad.Itisveryimportanttochooseacompanythatisexperiencedinthisfieldtopreventproblemsatsuchadifficulttimesoresearchcarefullyorcontactyourconsulateforadvice.Organ Donation Registrationasadonorismadeviawww.transplantsupport.com.mt/donorregistrationorphone21223026toregister.Letyourfamilyknowthatthisisyourwish.ThereisaWhitePaperinMaltaproposingthatMaltabecomesanOptOutSystemfororgandonationratherthananOptIn–ifyouhavenotoptedoutofbeingadonor,youwillbeconsideredadonor.AbodyofanorgandonorwillbereleasedtotheFuneralDirectorwithoutanyfurtherpaperworkrequired.
20|P a g e M a r c h 2 0 1 6
FuneralPaymentPlansandPre-organisedPlansTheseareavailableinMalta.DiscussyourrequirementswiththeFuneralDirectorofyourchoice.IndividualBankAccountsAsmentionedintheinformationbooklet1,itisrecommendedtohaveabankaccountinonenameonlyasajointaccountwillbefrozenuntilallthedocumentationafterdeathiscompleted.Thiscantakeupto8or9weeks.BoxfornextofkinItwouldbeusefulifallrelevantdocuments,certificatesarekeptinadesignatedplacetoenableyourrelatives/executorstobeabletodealwithregistrationandyourwisheswithease.Suggestedcontents:-Birthcertificate/sParent’sbirth,marriageanddeathcertificatesMarriagecertificateDivorcepaperwork,ifapplicableCopiesofvalidpassportCopiesofvalidI.DcardCopiesofvalidHealthEntitlement/ReciprocalHealthAgreementcardDeedsofproperty–ifapplicableRentalAgreement–ifapplicableBankAccountdetailsCopyofWillDetailsofSolicitor/NotaryinallcountriesapplicableAddressoftheEmbassy/HighCommissionofyournationalitytoregisterdeathNameandaddressofchosenfuneraldirectoranddetailsofanyprepaidplans/preorganiseddocumentsAddressofUtilitiescompaniesforExecutortorefertochangedetailsAddressofanyPrivatePension/sProviderandpensiondetailsAttimeofdeathExpecteddeathathome–ifthepersonhasbeenundertreatmentanddeathisexpectedthencallGPwhowillcertifydeathandfuneraldirectorwillcollectbodyanddelivertohospitalmortuary.Suddendeath–thedoctororthefamilyusuallycallthepolice.Thebodywillberemovedbythepoliceandtakentothemortuary.ThefuneraldirectordoesnotgetinvolveduntilthepostmortemiscompletealthoughitissuggestedthattheFuneralDirectorisinformedsothatplanscanbelaidoutastowhatwillhappenrightafterthePostMortem.
21|P a g e M a r c h 2 0 1 6
Beware“ColdCalling”FuneralDirectorsatthistime–sadlysomecompaniescanusethistimetotrytogetbusiness.MakesureyourchoiceofFuneralDirectorisknownbythenextofkin.Hospitalornursinghomedeath–informhospital/nursinghomewhichfuneraldirectorischosenDeathCertificateThedoctorwillissue1deathcertificate.Thesameoneisusedforfuneralandregistrationofdeathinthecaseofalocalburial.Ifthefamilyintendstorepatriateorsendoverseasforcremation,thedoctormustbeinformedofthisandaskedtoissue4originalcopies,whicharerequiredforsucharrangements.RegisterOfficesMalta GozoPublicRegistry PassportOfficeEvansBuilding MinistryofGozoMerchantsStreet StFrancisSquareValletta VictoriaVLT2000 (356)22156247(356)25904200 (356)22156270Mon–Fri07.15–14.00 Mon–Fri07.30–13.30Wedalso15.00–18.00 Sat–07.30–11.00Sat07.30–11.00AlsoinformtheEmbassy/HighCommissionofthenationalityofthedeceasedsothatregistrationisalsomadeinthatcountry.WebsitewithaddressesinBook1.NotarisedcopiesoftheDeathcertificatecanbeobtainedfromthePublicRegistryOfficeoratwww.certifikati.gov.mtafter30daysatleast.ThisNotarisedDeathCertificateisthecertificaterequiredtoclosebankaccounts,alterjointaccountstoasingleaccountandallotherpostdemiselegalrequirementsandshouldbeacceptedinternationallyforanybankaccountsabroad.Itisadvisedtorequestatleast10copies.
22|P a g e M a r c h 2 0 1 6
CreditsWearegratefulfortheassistanceofthefollowingpeople:-JohannCamilleri,MDatCamilleriFuneralDirectorsProfessorMarieThereseCamilleriPodesta,MD,M.Phil,Ph.D(Lond),ProfessorofAnatomy,FacultyofMedicineandSurgery,UniversityofMaltaDavidGrima,PrincipalMedicalLaboratoryScientist,MaterDeiHospital,MaltaPassportOfficestaff,MinistryofGozo
Wehopeyouhavefoundthisinformationleafletofinterestandvalue.
DISCLAIMERThefollowingpeopleandorganisationshavecontributedtothecontentsofthis
brochure:-
AlisonRutland,HazelMarsh,AnnRose,LynneAdey,PaulRutland,RogerChessell,BritishResidents’Association(BRA),SocietyforPreventionofCrueltytoAnimalsGozo(SPCA),
FriendsoftheSickandElderlyGozo(FSEG)
Everyeffortismadetoensurethattheinformationgivenwascorrectatthetimeofpublication.
IfyouhaveinformationyouthinkwouldusefulpleasecontactAlisonRutlandonrutlandalison@gmail.comorRogerChessellon
********************************************************Spacebelowleftblankforyournotes
23|P a g e M a r c h 2 0 1 6
Appendix1Informationforfamilymembers/Emergencyinformation
Alertyourfamilyoraclosefriendofexistenceofthislistsothatthisinformationisavailable
intheeventofdeathorseriousillness.
Datecompleted
Surname
Maidenname
Firstnames
Dateofbirth
Placeofbirth
Nationality
Profession
Religion
Placeofworship/Priest
Single/Husband’sorPartner’s
name/Widow(er)
Namesoffather
Namesofmother
Mother’smaidenname
Whohasthekey/isallowedintoyour
property?
24|P a g e M a r c h 2 0 1 6
Givefulldetailsoffamilymembers,
relationships,name,addressand
fax/mobile/phone(country,city
incl.)/emailtonotifyintheeventofdeath
orseriousillness.
Givefulldetailsoffamilymembers,
relationships,name,addressand
fax/mobile/phone(country,city
incl.)/emailtonotifyintheeventofdeath
orseriousillness.
Locationofdocuments(ifnotenclosed)
Birth/Marriagecertificates
Passports/IDcardnumbers
Otherrelevantpapers
Wills;ifyouhavemadeawilleitherin
Malta
(Gozo),Britain(elsewhere)orboth,give
fulldetailsoftheExecutor,name,address
and
Fax/phone(country,cityincl.)/email.
Wills;ifyouhavemadeawilleitherin
Malta
(Gozo),Britain(elsewhere)orboth,give
fulldetailsoftheExecutor,name,address
and
Fax/phone(country,cityincl.)/email.
Pleasegivedetailsofanyarrangements
whichmayhavebeenmadeforfuneralin
alocalcemeteryappropriatetoyour
25|P a g e M a r c h 2 0 1 6
religionoranyotherrelatedinformation.
Medicalinformation
Neededintheeventofseriousillnessoranemergency
GivefulldetailsofyourDoctor,name,
address
Andfax/mobile/phone/email
Medicalconditions,diabetes,highblood
pressure,heartproblems.
Medication,drugs,treatments,dialysis.
Pacemaker,hearingaid,dentures,glasses.
Knownallergies.
26|P a g e M a r c h 2 0 1 6
Appendix2
DearMr/Mrs,
Thankyouforyourenquiry.IfyouwishtodonateyourbodytotheUniversity,youshouldinsertacodicilinyourwillstatingthatyouwouldliketodonateyourbodytotheAnatomyDepartment,UniversityofMalta&sendusacopy.Shouldyoudecidetochangeyourwillinthisrespectpleaseinformusimmediatelysothatwewillabidebyyourwishes.
Youwouldhavetoinformyourfamilydoctor&yournextofkin&/oryourrelativesandfriends so that they would inform us when the inevitable event occurs. We can becontactedattheAnatomyDepartmenton:
o Byemailon:[email protected] Tel.(00356)2340-2091or2340-2280duringofficehoursbetween8am&5pmo Prof.JeanCalleja-Agius(HeadofDepartment)-(00356)9985-6177o Mr.SherifS.Suleiman(LabManager)-(+00356)795-667-34o MsGraziellaAzzopardi(Administration)–(+00356)77499162
Wewillmakeallthenecessaryarrangementsfortransportation.Yourfamilydoctorwouldhave to sign thedeath certificate&hand it over to us. Oncedonated thebody remainswithin the University as long as it is used for research &medical education. Burial willeventuallybecarriedoutbytheUniversityitselfTheAnatomyDepartmentwishestoappealtoyourgenerosityandaskifyouwouldwishtomake a financial donation to the Department. This would help us tomeet some of theexpenses involved. Of course donations are entirely voluntary and we will continue toacceptallbequeathedbodies.Wethankyouforyourgenerosity.YourssincerelyProfJeanCallejaAgiusMDMScClinicalEmbryology(Leeds)MRCOGMRCPIPhD(London)Head,DepartmentofAnatomy,FacultyofMedicine&Surgery,UniversityofMalta
Telephone:(00356)21-319-527.E-mail:[email protected]
Website:http://www.um.edu.mt/ms/anatomy/
