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9/9/2016
1
A Blueprint for Success:
Pilot program for academic advising and retention for first year students,
from orientation through the first semester of college
NACADA Annual Conference, 10/8/16
PRESENTERS
Deborah Benavides
Anna Boyer-Chadwick
Julie Fisher
Matt Keneson
Jackie Loden
Miranda Swain
Michele Tencza
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
9/9/2016
2
AGENDA
• UTSA Overview
• 2014 vs. 2015
• First-Year Advising Program
• Results & Data Discussion
• Conclusions & Implications
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
ACTIVITY
• Write names in square
• Only sign one square per card
• Vertical, horizontal, or diagonal “BINGO” to win
B I N G OHas the
same major
Knows how
to change a
tire
Doesn’t like
chocolate
Loves to
readHas a pet
Played a
sport in
high school
Has bigger
hands than
you
Can play a
musical
instrument
Has a
account
Has a first
name with
more than
7 letters
Speaks
more than
one
language
Plans to
live on-
campus
FREE SPACEIs an only
child
Plays
videogames
Has never
broken a
bone
Born in the
same
month
Is artistic
Has been
to the
Alamo
Has been
to a foreign
country
Drinks
coffee
Is a
morning
person
Is left-
handed
Is NOT
from San
Antonio
Is wearing
blue or
orange
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
9/9/2016
3
UTSA OVERVIEW
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
UTSA FUN FACTS
• 4-year, public institution
• Approximately 29,000 students
• 46.2% are first-generation
• 48.4% are Hispanic
• 70% need-based financial aid
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
9/9/2016
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STRIVING FOR TIER ONE
• Creation of University College and First-Year Experience
• Increased admission standards
• Restructuring of the Advising Centers
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
OLD ADVISING STRUCTURE
• Dedicated freshmen advising center
• Remaining advising centers divided by college
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
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NEW ADVISING STRUCTURE
• One “UTSA Advising” with multiple centers
• Students assigned a professional advisor
• Caseload model
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
UTSA ADVISING
UTSA Advising
Student PlacementArts & Humanities
Business
Downtown
Engineering
Honors
Education
Life & Health Sciences
Math & Physical Sciences
Social Sciences
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
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ARTS & HUMANITIES ADVISING CENTER
• The College of Liberal and Fine Arts
• Fields of study:
Art
Art History
Classics & Humanities
English
History
Languages
Medical Humanities
Music
Philosophy
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
2014 vs. 2015
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
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Ye Olde Way
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
ORIENTATION ADVISING IN SUMMER 2014
• Learning outcome –expose students to policy
• Didactic, lecture style
• One time contact
• Focused on fall registration
• Future advising is reactive
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
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Important Sites for Registration
1. UNDERGRADUATE CATALOG: utsa.edu/ucat
• Degree requirements, semester-by-semester plans, course prerequisites
and descriptions
• Information Bulletin: important academic policy information
• Probation/Dismissal, Dean’s List, Dropping courses, etc.
2. SCHEDULE OF CLASSES: asap.utsa.edu “Class
Schedule”
• Do NOT have to sign into ASAP to view classes
• Times & instructors for each course
• Only fields required are first three: (1) Term, (2) Subject, & (3) Course #
• Previous semesters: “Click here to view archived copies of schedules from
prior terms”
• Get an idea of which classes are offered during fall, spring, &
summer semesters by looking at previous availability
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
“FALL” OUT FROM SUMMER 2014
• Were our learning outcomes being met?
• Was our advising at orientation effective?
• How can we make freshmen more successful?
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
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BACK TO BASICS – BUILDING A NEW FOUNDATION
• Team returns to the drawing board
• Learning outcomes reimagined
• Founded new program in student development theory
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
GEORGE KUH
• High school senior as a “cultural outsider”
• A smooth transition to college requires gaining college cultural capital
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
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GEORGE KUH
• Path to becoming a cultural insider
• Assimilation to campus culture
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
ARTHUR CHICKERING
• Seven vectors of development
• #1 – Developing competence (special focus on interpersonal competence)
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
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ARTHUR CHICKERING
• Focus on ways students can develop competence
• Establish feeling of belonging
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
NANCY SCHLOSSBERG
• Marginality and mattering
• Drives student engagement
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
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NANCY SCHLOSSBERG
• Higher motivation
• Higher loyalty
• Increased retention
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
First-Year Advising Program
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
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PROGRAM TIMELINE
Summer Orientation
Presentation
Summer Orientation
Appointment
Monthly Fall Check-ins
Expectations& Building
Relationships
Degree Requirements& Registration
Transition,Future Planning,
& Success Monitoring
1 2 3
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
PROGRAM TIMELINE
Summer Orientation
Presentation
Summer Orientation
Appointment
Monthly Fall Check-ins
Expectations& Building
Relationships
Degree Requirements& Registration
Transition,Future Planning,
& Success Monitoring
1 2 3
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
9/9/2016
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ORIENTATION ADVISING IN SUMMER 2015
• Learning outcome – begin building strong relationships
• Engaging, dynamic approach
• First of several specific contacts
• Focused on purposeful interactions
• Future advising is proactive
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
Important Sites for Registration
1. UNDERGRADUATE CATALOG: utsa.edu/ucat
• Degree requirements, semester-by-semester plans, course prerequisites
and descriptions
• Information Bulletin: important academic policy information
• Probation/Dismissal, Dean’s List, Dropping courses, etc.
2. SCHEDULE OF CLASSES: asap.utsa.edu “Class
Schedule”
• Do NOT have to sign into ASAP to view classes
• Times & instructors for each course
• Only fields required are first three: (1) Term, (2) Subject, & (3) Course #
• Previous semesters: “Click here to view archived copies of schedules from
prior terms”
• Get an idea of which classes are offered during fall, spring, &
summer semesters by looking at previous availability
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
9/9/2016
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Important Sites
ASAP
Undergraduate Catalog
Class Schedule
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
PICTURES
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
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2014 Tips for Success
Buy all of your books before classes start.
Find the locations of all of your classes before school begins.
See an advisor EARLY each semester before registration begins.
Plan ahead (check holds weeks before registration, make multiple schedule options, map out your degree and update it each semester, etc.).
Take responsibility for your success and educate yourself about your degree plan and UTSA policies.
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
2015 TIPS FOR SUCCESS
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
• Be informed
• Be professional
• Attend every class
• Put in the time
• Ask for help
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High School College
In Class
Studying
35 hours
15 hours
HIGH SCHOOL vs. COLLEGE
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
PERSONAL STORIES
FallGrades
Spring Grades
Freshman Year GPA
NOT VERY GOOD
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
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PERSONAL STORIES
In Class Studying
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
PERSONAL STORIES
Going to class AND being prepared.
Doing the reading, homework, etc.
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
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Present Yourself Professionally
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
ADDITIONAL NEW CONTENT
• Asking for help
• Long-term planning
• Quiz covering important points
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
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STUDENT COMMENTS
• Fun, Energetic, Interactive (games)
• Enjoyable & entertaining PowerPoint
• Less nervous & more confident
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
PROGRAM TIMELINE
Summer Orientation
Presentation
Summer Orientation
Appointment
Monthly Fall Check-ins
Expectations& Building
Relationships
Degree Requirements& Registration
Transition,Future Planning,
& Success Monitoring
1 2 3
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
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SUMMER 1-ON-1 APPOINTMENT
• Unified script – consistent
• Standardized content shared with every student
• Reinforced important items in the presentation
• Continued laying foundation for the advising relationship
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
PROGRAM TIMELINE
Summer Orientation
Presentation
Summer Orientation
Appointment
Monthly Fall Check-ins
Expectations& Building
Relationships
Degree Requirements& Registration
Transition,Future Planning,
& Success Monitoring
1 2 3
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
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FALL MONTHLY CHECK-INS
• Specifically crafted with theory in mind
• Monthly themes with specific learning outcomes
• Email reminders each month
• Required!
• Follow-up emails for those who did not attend
• Spreadsheet maintained to track check-ins
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
SUCCESSFUL SEPTEMBER
• Study skills
• Getting involved at UTSA
• Daily life adjustment
• Q&A on major/minor exploration
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
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OCTOBER OUTLOOK
• GPA calculation with syllabi
• Drop and withdrawal deadlines
• Beginning career exploration
• Campus resources
• Tips for building future schedule
• Proactive planning for finals
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
NEXT STEP NOVEMBER
• Creating next semester class schedule
• How and when to register
• More on schedule building
• Game plan for finals
• Reinforce academic calendar
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
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DE-STRESS DECEMBER
• Congratulations or commiseration
• Resilience discussion
• Fall semester & finals debrief
• Delicious snacks
• Preparation for next semester
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
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Results & Data Discussion
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
PROGRAM ANALYSIS
Compared students in the 2015 cohort that did or did not see an advisor during the fall semester.
1. Were students more successful academically?
2. Did students report a strong relationship with their advisor?
3. Did students more successfully meet our learning outcomes?
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
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GUESS THE OUTCOME
1. Were students more successful academically?
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
ACADEMIC SUCCESS
• Higher GPA
• Higher number of earned hours
• First-generation students:
• Almost 0.5 point increase in GPA
• Over 1.5 additional hours earned
• # of times advisor seen = greater success
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
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GUESS THE OUTCOME
2. Did students report a strong relationship with their advisor?
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
STRONG RELATIONSHIP
• 95% agreed advisor provided useful info
• 95% felt comfortable asking advisor for help
• 91% agreed they were developing a good relationship with their advisor
• Advisor cares about:
• Well-being (67%)
• Academic success (95%)
• Career goals & future plans (85%)
• Understanding of policy (62%)
• Connection to UTSA (54%)
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
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STUDENT COMMENTS
“I absolutely love my advisor.”
“My advising experience actually really helped me understand everything and really set me straight.”
“I wish I would have met with my advisor more times during the fall 2015 semester.”
“Amazing ”
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
STUDENT COMMENTS
“Hands down, he has to be one of the best
ones on the block.”
“I had no problem going to her and asking questions.”
“He’s kind, understanding, and wants to help as much as he can in order to help you gain a better future in school.”
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
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GUESS THE OUTCOME
3. Did students more successfully meet our learning outcomes?
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
LEARNING OUTCOMES
• Prepared with better questions
• Knowledgeable
• Seemed to need less help with the basics
• Comfortable
• Connected
• Insiders who matter
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
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ADVISOR COMMENTS
“In all my years advising, I have never had such a strong connection with my students.”
“The difference is clear. Previously, I would mainly recognize the ‘problem’ students, but now I recognize them all and they recognize me too.”
“My students and I have covered more of everything, and I’ve gotten to know them better in one semester than I previously did in a year.”
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
ADVISOR COMMENTS
“I really enjoyed getting to know the new students on a more personal level in which they were comfortable sharing their dreams and goals.”
“Because they had the chance to get to know me well, the freshmen felt comfortable being completely honest with me about academic struggles and knew they could do that without judgment.”
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
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ADVISOR COMMENTS
“During the first semester, I saw that my new freshmen really seemed to understand and retain much more than they did previously.”
“It was a great way for us to have a fun introduction to the new students during summer, and it translated well to continuing to build on it in the fall.”
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
Conclusions & Implications
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
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A FINAL LOOK AT 2014 VS. 2015
2014 2015
Information focused Relationship focused
Lecture style Participation style
One and done… unless First of several… regardless
Reactive Proactive
Schedule driven Connection driven
Boring, overwhelming Engaging, interactive
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
NEXT STEPS
• Increase participation for specific subpopulations (First-generation)
• Consider how to increase overall outcomes
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
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REFERENCES
Davenport, Z., Siegel, M. J., & Ward, L. (2012). First-Generation College Students. San Francisco: John Wiley & Sons, Inc.
Roufs, K., (2015). Theory matters. In P. Folsom, J. E., Joslin, & F. Yoder (Eds.). The new advisor guidebook: Mastering the art of academic advising (pp. 67-74). San Francisco: Jossey- Bass.
Schlossberg, N. K. (1989). Marginality and mattering: Key issues in building community. New Directions for Student Services, 48, 5-15. doi: 10.1002/ss.371198948
A Blueprint for Success – NACADA Annual Conference, 10/8/2016
Thank You!
Arts & Humanities Advising [email protected]
A Blueprint for Success – NACADA Annual Conference, 10/8/2016