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April 19, 2023 CONFIDENTIAL
Enhancing Customer Experience and Operational Efficiencies with TCS end-to-end services
April 19, 2023 2
Tata Businesses
India’s Largest Conglomerate
100 Operating Companies in 7 Business Sectors
Some Recent International M&A Activity:
Combined company now 6th
largest steel producer in
the world
One of Asia’s largest hotel companies
expands into U.S.
Taj Hotels Boston Ritz
Carlton [ $170MM ]
Largest provider of submarine
cable bandwidth
2nd largest global branded tea
operation
Tata TeaTetley / Good Earth Vitamin
Water [ ~$1B ]
Company significantly
broadens product line and global
footprint
Tata MotorsJaguar/
Land Rover [ ~$2.3B ]
VSNLTyco Global Networks/Teleglobe[ $369MM ]
Tata Steel Corus Steel
[ $13B ]
April 19, 2023 3
TCS Corporate Facts
› TCS was established in 1968
› FY 2010 revenue of USD 6.34 billion
(up from USD 6.01 billion in FY 2009)
› Over 1,42,939* employees
› 1st Company in the world to be assessed at Level 5 for integrated enterprise-wide CMMI and PCMM
› Global Presence - 141 offices in 42 countries
› First and Largest
›Software R&D centre in India
›Software exporter in India
TCS Revenues in USD Millions
$0
$1,000
$2,000
$3,000
$4,000
$5,000
$6,000
$7,000
’98 ’99 ’00 ’01 ’02 ’03 ’04 ’05 ’06 ’07 '08 '09 '10
* All Figures as of March 31
* Excluding Subsidiaries, 1,63,700 Associates inclusive of subsidiaries
As on 30th June 2010
April 19, 2023 4
TCS Global
141 Offices in 42 countries
107 Solution Centres in 20 countries
N. America18
IberoAmerica
APACIndia
Europe
UK & Ireland
MEA
4
12 10
7 353 81
11 1
22 2
18 6
Sales OfficeSolution Centres
As on 30th June 2010
April 19, 2023 5
The TCS Difference
Broad Portfolio of OfferingsProviding the right set of capabilities for the right opportunities at the right time
Global Network Delivery ModelTM Our unique business model for consistent delivery of high quality, cost effective services anywhere, any time
Solution AcceleratorsProducts, tools and methodologies to help bring client solutions to market more quickly and with higher quality
TCS Innovation Labs and Co-Innovation Network Our innovation engine to help clients achieve and maintain competitive advantage
April 19, 2023 6
Industry ExpertiseUnmatched Breadth and Depth of Industry Knowledge
Banking/Financial Services
Insurance Energy, Resources &
Utilities
Government Life Sciences & Healthcare
Manufacturing Retail & Consumer
Goods
Telecom HiTechTravel,
Transportation
& Hospitality
Media &
Information Services
April 19, 2023 7
TCS Broad Portfolio of Offerings
IT ServicesOutsourcing SolutionsEnterprise SolutionsTechnology Solutions
Engineering & Industrial ServicesEnterprise Asset ManagementIndustrial Embedded SystemsPlan Automation ServicesProduct Engineering
IT Infrastructure SolutionsInfrastructure OutsourcingNetwork Consulting & IntegrationHardware Support & InstallationInfrastructure Management
ConsultingEnterprise Transformation & Change ManagementBusiness Process ManagementSystems & Application ArchitectureIT Process ManagementOutsourcing Process Management
Business Process OutsourcingFinance & Accounting OutsourcingHR OutsourcingCustomer Care OutsourcingSupply Management SolutionsVertical Solutions
Product Based Solutions
TCS BαNCSVertical Industry SolutionsProductivity Tool Solutions
April 19, 2023 8
TCS Global Network Delivery ModelTM
0
10
20
30
40
50
60
70
80
90
100
QualityExpectations
On-time Delivery Budget Variation
Industry Average TCS Average› Global, Interconnected Workforce•On-site, domestic, and offshore staffing
•Broad technology and domain expertise
•Effective and scalable talent management
› Integrated Processes•CMMI Level 5 quality processes •World-class security procedures•Consistent project management processes and tools
› Multi-Tiered Infrastructure•Multi-continent and interconnected development center network
•State-of-the-art, redundant telecommunications network
•Global collaboration tools
April 19, 2023 9
Innovation LabsBangalore, India
11
TCS Innovation Labs - Bangalore
Chennai, India2
2
TCS Innovation Labs - ChennaiTCS Innovation Labs - Web 2.0TCS Innovation Labs - InsuranceTCS Innovation Labs - RetailTCS Innovation Labs - TelecomTCS Innovation Labs - Travel & Hospitality
Cincinnati, USA3
3
TCS Innovation Labs - Cincinnati
Delhi, India4
4
TCS Innovation Labs - Delhi
Hyderabad, India5
5
TCS Innovation Labs - Hyderabad
Kolkata, India6
6
TCS Innovation Labs - Kolkata
Mumbai, India7
7
TCS Innovation Labs - MumbaiTCS Innovation Labs - Performance Engineering
Peterborough, UK8
8
TCS Innovation Labs - Peterborough
Pune, India9
9
TCS Innovation Labs - TRDDC - Process EngineeringTCS Innovation Labs - TRDDC - Software EngineeringTCS Innovation Labs - TRDDC - Systems ResearchTCS Innovation Labs - Banking and Financial ServicesTCS Innovation Labs - Engineering & Industrial Services
11
22
33
44
559
97
76
6
88
April 19, 2023 10
Co-Innovation Network (COIN)TM
Entrepreneurs in Residence
IndustryBodies
Customers
Research Institutions
AcademicInstitutions
Student Community
Startups
Venture Capitalists
AlliancePartners
Consultants
TCS Innovation Lab
TCS Innovation Lab
“ TCS is remarkable for the way it taps into other organizations to create what it calls a co-innovation network. For the past three years the company has been gradually building a network of university researchers, venture capitalists, and startup entrepreneurs. Now this initiative is really starting to get traction”
– Steve Hamm , “How TCS Harnesses Startup Innovation” BusinessWeek Blog - Bangalore Tigers , August 29, 2007
The TCS Co-Innovation Network builds collaborative frameworks to enable innovation across the TCS Ecosystem
The TCS Co-Innovation Network builds collaborative frameworks to enable innovation across the TCS Ecosystem
April 19, 2023
TCS as a Business Transformation Partner
- 11 -
Integrated Services • Global Consulting for IT -
Business Align Management, Portfolio & Process management
• Infrastructure Services for simplification and servicing
• Application Development & Maintenance
• Enterprise Solutions• Asset leverage for technology
and solutioning
Application Development, IS Management & Offshore Leverage
Application Development, IS Management & Offshore Leverage
Continuous improvements & Process Consulting
Continuous improvements & Process Consulting
IT Strategy & IT - Business alignment
Shared Services for Enterprise solutions
IS Transformation - On Demand Services, Performance Engineering
New Product Development
IT Strategy & IT - Business alignment
Shared Services for Enterprise solutions
IS Transformation - On Demand Services, Performance Engineering
New Product Development
Innovation LabNew/Existing Solution Products Transformation
Innovation LabNew/Existing Solution Products Transformation
Balanced Score Card
Balanced Score Card
IT Infrastructure Services Overview
12April 19, 2023
April 19, 2023
10500 + consultants World Class Training & Dev.
initiatives Over 60% consultants certified
People ProfileCustomer Profile
300 + global clients BFSI, Telecom & Retail - TOP3
Verticals Fast growing verticals MFR &
Hi-Tech
IT Infrastructure Services Unit - Snapshot
13
Leadership
End to End delivery capabilities Leveraging Full Services Play Strategic Initiatives:o Transformation Solutionso Tools and Process
Automationo Next Gen Delivery
Practice Highlights
8.4% of TCS revenues
46% CAGR for last 4 yrs
NA & Europe contributing 70% of the total revenues, W.Europe fast growing region
Revenue Highlights (FY09-10)
20+ Centers of Excellence Global Alliances & Partnerships Global Network Delivery Model TM
Investments
Full Services engagement on the rise
70% of revenue from managed services
Engagement profiles
Leadership across Infrastructure Services
April 19, 2023
IT Infrastructure Services Landscape
Cu
sto
me
r S
olu
tio
ns
Pra
cti
ce
sT
oo
ls &
E
na
ble
rs
SLA based Service Delivery
SLA based Service Delivery
Committed Cost Savings
Committed Cost Savings
Transparency & Flexibility
Transparency & Flexibility
Analytics driven Transformation
Analytics driven Transformation
Innovation & Transformation LabsInnovation & Transformation Labs
NetasthraNetasthra CCM.netCCM.net i Readinessi Readiness i Transformi Transform
Glo
ba
l Ne
two
rk D
eliv
ery
Mo
de
l TM
Glo
ba
l Ne
two
rk D
eliv
ery
Mo
de
l TM
Service DeskService Desk EUC ServicesEUC Services Data Center ManagementData Center Management
Enterprise System
Management
Enterprise System
Management
Converged Networks
Converged Networks
Application ManagementApplication
Management
Managed Security Services
Managed Security Services
Transformation Solutions
Group
Transformation Solutions
Group
ITIL framework
ITIL framework
Partners & Alliances
Partners & Alliances
14We Manage … You Control
Service Management
April 19, 2023
• 24x7 Coverage
• L1/L2 Technical Helpdesk Support
• Remote Desktop Management
• Patch Mgmt
• Antivirus Mgmt
• Backup Mgmt
• Desktop Monitoring
• Desk side Support
• IMAC
• Asset mgmt
• Desktop/Laptop Encryption
• Server Monitoring & Management
• Storage Management
• Production support
• Database Management
• Messaging/Collaboration Administration
• Middleware/Web Administration
• NOC Operations
• IMAC support
• Configuration mgmt
• LAN, WAN, MAN, IPT, Contact Center support
• UC support
• VC Infra Support
• Provide tools for ESM activities
• Mainte-nance of ESM environment
• Application Service Desk & Command Center services
• Application support services
• Software Platform (Middleware & Web) support services
• Database management and support services
Security Operations center
Security Information and event management
Identity and Access Mgmt
Security Device and configuration Management
Security Incident Management
Vulnerability Management
• Process Definition
• Service Desk Implementa-tion
• Customiza-tion
• Integration with ESM
• Desktop Images
• Application Packaging
• Application virtualization/Streaming
• Platform Migration and Upgrade Services
• Tech Refresh
• Data center design and build
• Data Center migration• Build, Enhance and
Optimize DR / BCP
• Implement Enterprise/ Contact Center Network
• Integration of NW tools
• Network Migration• Data, Voice & Video
transformation• NOC Implementation
Assess ESM tools
Consult / Recommend ESM tools (BMC, HP, CA, EMC among others)
Implement & Maint- enance of ESM Tools
• Portfolio Assessment and Analysis
• Tools Strategy - Assessment, Simplification and Standardization
• Command Center Setup and Monitoring
• Database Installations and Configurations
• Software Platforms (Middleware & Web) Installations and Configurations
• Security operation center setup
• Network security Assessment
• Implementation of Security devices (IPS, IDS, SIEM, Network security Gateways)
• Integration services
IT Service Desk
Practice
EUC Practice Datacenter Practice
Converged
Networks Practice
Enterprise System Magt.
Practice
Application
Mangt. Practice
Managed Security
Practice
Bu
ild
P
rac
tic
es
Ma
na
ge
15Ass
es
s
Ena
bler
s
IT Infrastructure Services Landscape
• Rationalization
• Consolidation
• Virtualization
• Utility
Computing
• Data Center
Energy
Management
Transformation
Practice
• ITIL Consulting•Storage/Server Consolidation•Infrastructure Readiness Assessment (iReadiness)•Network Design, Analysis and Tuning •Database Performance tuning•Capacity Planning
• Tools - 3rd Party and Proprietary
• Alliance & Vendor Management
• CoE Labs
April 19, 2023
IT IS Converged Network Service Offerings
16
April 19, 2023
Transformation Solutions - Offerings
17
Tools
Server
• DC Consolidation
• Legacy Migration
• Hosted ESM
Storage• Storage-as-a-
Service• Storage Tiering and
Consolidation• Storage Data
Migration
Cloud Computing• Advisory Services• Migration
Services• Demand
Management• Cloud
Management• IaaS, PaaS, and
SaaS Models• On demand
EBMS
• ITSM Process Assessment
• ITSM Process Design and Implementation
• Functional Process
• Service Management Integration
• ITSM Design & Implementation
• Hosted Tools Solutions
• Enterprise CMDB
• Service Modelling
• Actionable Service Catalogue
Workspace•Virtual Desktop Infrastructure
Experience•Technology Consultants/ Architects•Systems Engineering and Modelling•Enterprise Service Delievry
Process•SURe Methodology•OptimizeIT•Factory-Based Implementation•Data Gathering & Analysis•ITIL, Six Sigma
Tools•iTransform•IT Spend Analysis•IT Health Check•Netasthra•CCM.net
Alliances
• Alcatel-Lucent, Amazon, BMC, Cisco, Citrix, EMC, HDS,HP, IBM, Intel, MS, NetApp, Novell, Sun, VMware, ServiceMesh, Terremark
Knowledge•Best Practices•Standards•SMEs on Technology•Technology Reference Data from Alliance Partners
Cloud Services Enterprise Solutions
April 19, 2023
TCS IS – Assets and Value Enablers
Partners
• Strategic Partners – Hosting, Network, UC and Contact Center • New Partners• Startups • Academia • Specialists
Labs & COE
• Innovation Labs – Data Centre 3.0• System Research Lab• Cisco Innovation Centre, Microsoft, EMC, VMware, IBM, NetApp, hp
Technology Labs• Infrastructure as a Service Centre
Products,Toolset
• netAstra® : Service Management Dashboard• Consult: Artificial Intelligence based Knowledge Mgmt System• CCM.Net : Service Management toolset• iTransform, iPredict, iSupport: Toolset to assess and transform IT
Infrastructure• TCS Carbon Management Engine: Toolset to enable Green IT
Framework
• iReadiness® Analysis – Framework to assess and define Remote Management operating models for client
• SURe Framework – Framework to assess, define and realize Enterprise Infrastructure Transformation
TC
S I
S V
alu
e ec
osy
ste
m
18
April 19, 2023
Value Proposition
Committed Transformation Road map – Analytics driven Transformation
Institutionalize Transparency & Flexibility
Tools & Accelerators
Unique position FSP
GNDM - Delivery footprint in Emerging & Global markets
Transformation & Innovation Labs
Partners & Alliances
Integrated Service Delivery Model
Customer
19
20April 19, 2023
Experience certainty. IT Services.Business Solutions.Outsourcing.
