2016 Resume

Hector Santiago62 Seminole AveDumont, New Jersey, 07628Tel. #: (646) 244-6281E-mail: [email protected]

CERTIFICATIONS & EDUCATION

September 2004-2006 NCTI Service Technician through System Technician Courses, Flushing, NYCertification Program: RS-4 Service Technician and Journeyman ProgramCertificates received: Journeyman Status

August 2003 New Concept Technologies, Flushing, NYCertification Program: A+ and Network+Certificates received: A+ and Network+

August 2000 NT School, Ft. Lauderdale, FLCertification Program for Microsoft MCP/MCSE NT 4.0 1412909Certificates received: NT Workstation, NT Server, NT Enterprise Server, Network Technologies, TCP/IP, IIS 4.0

November 1999 Fred Pryors Seminars CareerTrack, NYC, NYCourse: Supervisor’s Management CourseCertificates received: Supervisor Training Accomplishment

December 1994 SOMA Computer Support Netware Training Specialists, NYC, NYCNA - Novell Networks Administration, CNE - Novell Networks EngineerCertification Program for Novell Networks Engineering Certificates received: Netware System Manager, Advanced Netware System Manager, Networking Technologies, Netware Service and support, TCP/IP

August 1989 SCS Business and Technical Institute, Jamaica, NYMajor: Digital Electronics and Computer Servicing.Certificates received: Digital Electronics Service Engineer

ADDITIONAL SKILLS:

Implementing and Supporting: Bentley/Focus, CSG/ACSR, Big Brother, Microsoft Office applications, Visio 2010, Microsoft Windows various desktop and LAN OS’s, Windows NT™ Server and Workstation, WINS, DNS, DHCP, IIS 4.0, Novell NetWare upto 4.x, etc. Light Web Page design with FrontPage, Cute FTP, Serv-U FTP Server, Symantec, McAfee’s and Norton’s Anti-virus / Internet Security Firewalls.Protocols: IPX/SPX, TCP/IP (PPP, PPTP, HTTP etc.)

HardwarePossess a solid knowledge of all of the following : CisCo/LinkSys Routers, Cable & DSL devices, Modems (56K & ISDN Terminal Adapters), Digi-boards, Motherboards, Memory, CPU’s, Video cards, Video Capture Cards, Modems, NIC’s, Hubs, BNC & RJ45 Cabling, Wireless Networking, Multimedia devices, Hard drives, Tape drives (IDE & SCSI), HP Printers, etc.

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EMPLOYMENT HISTORY

01/02 - Pres. Charter Communications, (formerly Time Warner Cable, Inc.), NYC, NY, Journeyman RS-5, Commercial Survey & Design Crew Chief (Supervisor)

• Currently in the Fiber Survey Department, covering the New York Metro area, main responsibilities include but not limited to, the Design and Security of Global ISP Connectivity providing Project Management, custom Pre-Design Survey and security packaging within the Design team for commercial and government clients.

• Surveyor for Commercial Fiber Surveys at different commercial and government sites.• Scouting and Determining safe, secure locations of network security devices connected to existing and

future client fiber infrastructure for Ethernet hand-off equipment for client LAN’s.• Project management, tracking, reporting and custom documentation of client fiber implementation

solutions.

Other responsibilities: • In charge of coordinating all Charter Communications/Time Warner Field Foremen (Supervisors) as well as

field technicians of all levels, making sure all service issues with technicians and installers (code issues, equipment account installs, plant issues reporting & scheduling of jobs, Tough Book issues, last minute hotel job scheduling) are resolved according to company SLA’s (Service Level Agreements).

• Acting Crew Chief and assisted Foreman in the daily route management. • Responsible for assigning work duties to technicians based on technical skills on all planned projects. • Skill & Resources matching of technicians with jobs for the day such as Seachange/Vesima jobs. • Ensuring field personnel completed their assigned routes as best as possible with the highest quality &

customer service we could offer our customers in a positive and professional manner. • I also aided in the distribution of new information to other dispatchers within my department as well as

helped train new Dispatchers & bring them up to speed as they are newly designated into the Business Class dispatchers department.

Prior to 2005

• Quad-County Systems Dispatcher for over 200 RS-3/RS-4, Level-3, OPI & Phone Service Field Technicians, applications used are Arris TechDirector, ACSR-ACP, DPOM, Fleetcon, CMIT, Internet Explorer, Excel, and various others.

• Responsible for client base, installs and field support of home cable and Road Runner cable modems, wireless LANs using 802.11x, support for field technicians, troubleshooting of regional noise to signal decibel readings, responsible for monitoring signal levels in various regions throughout the Queens county. Field support on client based PC’s supporting random issues such as Outlook 98-2000, Norton Firewall,

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Antivirus & pcAnywhere issues on the Windows 9x, Windows 2000 and Windows XP platforms. Software installations of most popular & commercial wares.

10/00 - 11/01 ABC-SOS Computers, Brooklyn, NYC, NY Senior Desktop Support Specialist

• Responsible for the coordination of the internal support technicians.• Senior supervision for up to seven Technical Support staff members at all client sites.• Assuring Quality service is provided to customer base.• Monitoring of customer project progress, & customer follow up calls.• Performed minimal field service calls.• Research and implement "new Technology" to help keep our customer up to date on cutting the edge of

technology to stay ahead of their competitors. • Conduct client Training on basic computer use, on Outlook e-mail, MS Word and MS Excel.

10/95 - 11/00 Nautica Enterprises, Inc., NYC, NYLead Technical Support Specialist and Management of Help Desk StaffMajor Projects

• Researched possibilities of pure TCP/IP network connecting desktop workstations to AS/400, Windows NT servers, migrated existing MSMail based e-mail system to Microsoft Exchange Server 5.5.

• Implemented enterprise wide virus protection system utilizing Symantec’s Norton Anti-Virus.

On Going Responsibilities • Management for 8+ PC/LAN Support and Help Desk Specialists.• Responsible for all aspects of 1200+ PC's, 16 Server network.• Networking operations that involved System Administration, Backup Administration and server rollouts. • Installed and maintained Microsoft Windows NT 4.0 servers, user account management, logon scripts,

resource management (drive shares, printer shares) group account management, Exchange Server v5.5 user account management, group account management, mailbox backups & restorations.

• Monitored L.A.N. and W.A.N. communications between firms main campuses.• R&D of new Technology to help keep the company on the cutting edge of technology to stay ahead of it’s

competitors. • Conducted group Training for new employees on basic functions of e-mail and MS Office suite.• Addressed all general support issues, responsible for the organization & coordination of the I.S. helpdesk.• Maintained internal technical documentation utilizing FrontPage 2000.

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References provided upon request

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Documents

2016 Resume