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2012 MITA-ATAAnnual Conference August 6-8, 2012
Disaster Recovery Planning for Telecommunications Companies
Definition of Disaster
“An unforeseen combination of circumstances that threatens the continued existence of the business and requires immediate action.”
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Disaster Planning
In other words --
What do we do,
IF………..
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Murphy’s Law:
Whatever can go wrong, will go wrong –
And it will do so at the worst possible time.
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O’Brien’s Corollary:
Murphy was an optimist.
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Disaster PlansFour Phases of a Disaster
Pre-Disaster Emergency Response Recovery Post-Recovery
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Pre-Disaster Planning:(Planning for the Disaster Event)
Step 1:
Identify Your Disasters
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Failure to Plan is Planning to Fail
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Identify Disasters (1)
Natural Disasters “Neighborhood” Exposures Fraud or Embezzlement Regulatory “Key” Person Loss of Services
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Loss of Services:Loss of Key System Components Main Office Key Central Office(s) or CO Equipment Key Towers Billing & Accounting Systems EDP System(s)
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Identify Disasters (2)
Access to Valuable Papers Access to Internet Loss in Excess of Limits Legal Exposures
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Legal Exposures: Wrongful Discharge Sexual Harassment Discrimination Violence in the Workplace Negligent Entrustment
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Identify Disasters (3)
Public Relations Terrorism / Sabotage
• Target People, Information, Transportation• Goal: Create Panic and Disruption
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Terrorism / Sabotage: External and Internal Terrorists Apathy and Ignorance Signs of Criminal Activity Pre-Incident Warnings Hoax Effect Evaluate Daily Routines
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Pre-Disaster Planning:(Planning for the Disaster Event)
Step 2:
Develop Action Plans
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Emergency Action Plan“A detailed plan developed specifically
for your company outlining emergency response procedures and defining employee responsibilities and actions.”
Required by OSHA – 1910.38 Who does What in an emergency
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Develop Action Plans Identify Assets to be Protected Assign Realistic Probabilities Decide Human Resource Issues Assign Functional Responsibilities
(with Back-ups)
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Action Plans Should Be: Clear Concise Easily Understood Easily Referenced –
• Including From Offsite Locations
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Action Plans Should Include: Methods of Communicating Site Security Emergency Response Actions Methods of Containing Hazards Evacuation Procedures Shut Down Procedures Response Team Assignments
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Emergency Response Team:Duties Becomes Operating Management Team
to Execute the Recovery Plan Calls the Plan into Action Evaluates Disaster Situation Implements Appropriate Segments of
Plan
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Emergency Response Team:
Emergency Response Coordinator Financial Officer Public Relations Officer Human Resources Officer Facilities Manager IT Manager Production Manager Insurance / Risk Management Officer
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Pre-Disaster Planning:(Planning for the Disaster Event)
Step 3:
Develop Control Measures
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Develop Control Measures: Adequate Insurance Engineering Controls Cross Training Service Agreements Equipment Availability
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Develop Control Measures: Time Element Losses Insurance Marketplace Security Issues Contact List
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Develop Control Measures:Contact List Suppliers Employees & Family Contractors Business Partners Local Authorities / Responders Mutual Aid Providers Insurance Contact
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Develop Control Measures:Contact List
FCC – Federal Communications Comm.• Disaster Info Reporting System (DIRS)• Found on FCC website• http://transition.fcc.gov/pshs/services/cip/dirs/dirs.html
DHS – Dept. of Homeland Security• Status of Service in your Operating Area• Criminal or National Security Implications
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Develop Control Measures:Contact List Information Company Name Contact Name Alternate Contact Name Office Phone After Hours / Cell Phone What Equipment / Service Provided
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Pre-Disaster Planning:(Planning for the Disaster Event)
Step 4:
Implement The Plans
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Implement Action Plans Communicate! Involve All Levels
• Workers• Management
Clear Expectations for Continuity Part of New Employee Orientation Refresher Training
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Pre-Disaster Planning:(Planning for the Disaster Event)
Step 5:
Test Action Plans
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Test Plan Components:Employees are 1st Line of Defense Fire Protection Plan Fire Alarms Fire Detection Systems Evacuation Plan Employee Training Accountability – Who is at Work?
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Test Plan Components:Fire Dept. & Public Responders Learn Your Plan Components Learn Your Facilities’ Layout Locate Hazardous Materials Locate Confined Spaces Improve Safety Performance
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Test Plan Components: Action Plans are Living Documents Human Relations Considerations Pollution Exposures Recover Safely
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Overlooked LossesDuring Recovery Overhead Company Direct Costs Employee Costs
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Disaster Planning Summary Adequate Risk Transfer Procedures & Auditing Training Testing Cost Accounting Avoid Disaster Fraud
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Planning References:“Disaster Recovery Journal” magazine
web site: “www.drj.com”
User ID: “drj” Password: “world”
NFPA 1600 – “Standard on Disaster / Emergency Management and Business Continuity Programs”, 2004
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Planning References“Principal Emergency Response and
Preparedness” OSHA 3122-06R, 2004
“How to Prepare for Workplace Emergencies”, OSHA Bulletin 3088
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Planning References“Emergency Management Guide for
Business & Industry”, FEMA, Publication141
“Emergency Planning Guidebook”, Building Owners & Managers Assoc.
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Thank you.
Any Questions?