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Training Needs Analysis

If you think training is expensive

try ignorance!

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2

Learning OutcomesDefine a training needs analysis(TNA)

Explain the significance of a TNAExplain the process for carrying outa TNA

Conduct a TNAReport the findings of a TNA

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3

The Training Process

Identify

the

Need

Evaluate

the

Training

Plan

the

Training

Deliver

the

Training

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4

What is a training needs analysis?A training needsanalysis is the

methodofdetermining if atraining need exists

and if it does, whattraining is requiredto fill the gap.

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5

Why should you conduct a TNA?Avoid training for training sake.

Supports cost effective training.

Targets areas of greatest need.Gives information on the organisationsclimate.

Gives commitment from managers andtrainers

Separates the symptoms from the causes.

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6

How can a need to identified?Complaints from staff, customers/clients

Poor quality work

Frequent errors

Large staff turnover

Deadlines not being metConflict amongst staff

New equipment systems

Indicators

of a

need

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Job information that

needs to be collected

Job roles

Job process

Task list

Job problems

Task frequency

Task difficulty

Task importance

How

often? Howhard?

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How to do a TNA - process

1. Document the problem

2. investigate the problem

3. Plan the needs analysis

4. Select the technique

5. Conduct the analysis

6. Analyse the data

7. Report the findings

7

steps

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Techniques for carrying out TNAsInterviews

Survey questionnaires

Job descriptions and personspecifications

Critical incidents

Log books and other company recordsIndustry seminars

Supervisors reports

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Report the findings

Title page

Executive summary

Table of contents

Introduction

Recommendation

Training Plan

Data collection and analysis methodsCost analysis, proposed costs ofrecommended solutions

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Recap!A TNA is the methodof determining if atraining need exists and if it does, whattraining is required to fill the gap.

Much of the TNA process is about askingquestions and getting answers

Performing a TNA requires seven steps,

which build on each other.Costing the performance problem andcomparing training costs is an importantpart of the TNA report