1A Business Information Systems Spring.ppt

Business Information Systems

Introduction

Spring 2007

Prof: Richard

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First day:

Syllabus Course Objectives Perspective Process Text & References

Get Started

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Course Objectives

Introduction to BIS fundamentals

Learn by doing… “Hands on” learning via case analysis,

problem solving, research, assignments, etc… “Minds on”… thinking “in real time” about the

implications and opportunities

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Course Perspective (our roles)

CEO/CIO (Chief Information Officer): A managers perspective:

Operations Strategic

An entrepreneur’s perspective Opportunities, Innovative Applications Solving Problems, Improve Efficiency & Quality

Systems Analyst & Design: Systems Engineer &/ Consultant

Technical Focus: Analysis,, Design, Development, Delivery, Support, Training

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Course Process

Learn BIS Concepts & Definitions Learn Systems Analysis & Design

Basics Practice, practice, practice… & do a

LOT of thinking! Think strategically about the future

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Course Process

Learn BIS Concepts & Definitions

We will use the text book as a starting point and foundation, to become familiar with the basic ideas.

Our text book is circa 2000, so we will do a lot of research to see what are the current and new trends, developments, business applications and technology.

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Course Process

Learn Systems Analysis & Design (SAD) Basics:

Understand and apply BIS & SAD concepts, process and tools

Learn through examples (Lots!) Learn by doing! Applying your knowledge. (critical thinking & creative

thinking)

NOT simple memorization!!!

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Course Process

Focused on practical understanding, making the knowledge useful:

Practice, practice, practice…with real examples… & do a LOT of thinking!

Think strategically & opportunistically about the future

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Course References:

Text: Business Information Systems, 6E

Tools: M.O.M. Software Demo, Restaurant Pro Software Demo Visual Paradigm (UML) Software (Visio and similar are okay too)

Reference: Systems Analysis and Design, Marakas Object-Oriented Systems Analysis and Design, George et al. UML by Example, Jalloul

Case Studies: Harvard, MIT, et al Example & Research: Internet (CIO.com, etc.)

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Chapter 1:

Business Organizations Business Information Management Information Decision Support Systems Business Systems Theory Information Systems & Users

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Business Organizations: Different types: products, services, purposes Different sizes Different structures & components: MNC, online,

government, college, SOE, … Different needs & goals Different business processes (project phase ex.)

Examples?…

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Business Organizations:

Work Areas: (from your text) Wages accounting Sales control and accounting Purchases control and accounting Management (cost) accounting Stock control Production control

Examples?… What kinds of information are needed for each work area? (McDonald’s example)

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Business Information:

Levels: international, national, corporate, department, individual

Types:

Operational: real time, current Tactical: short term decision making & planning Strategic: long term decision making & planning, policy

Examples?…. What types of BIS have you seen or used?

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Management Information Types: Transactions & Data (example: sales, data warehouse) Analysis

Statistics Exceptions (variances)

Strategic, Planning, Decisions

ICB as an example… enrolment, registration, … Chao Shi Fa as an example… sales, inventory, labor, …

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Decision Support Systems

Examples: Wal☆Mart’s management support system Stock Trading (Neurosolutions) using AI & NN (artificial

intelligence and neural networks) … Credit Checks, etc…(using NN technology) Verbot: as a e-marketing & e-sales customer

management tool (assists customers to make decisions, a business tool; an application of expert systems technology)

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Business Systems Theory

Thinking of the business as a system: Components (subsystems) Purpose Boundary (interface) Exhibits behaviors Connectivity (organization)

CATWOE

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Thinking like an entrepreneur, innovator, problem solver:

Innovations: What’s new? What’s happening? New applications: How can this idea be used? New business opportunities: How to make $$$?

Example: Ginza & Tokyo Zoo “Ubiquitous Communicator” projects …

Note: Tokyo Ubiquitous Project Brochure in BIS Folder 1

Would this be a great idea for the 2008 Olympics?

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BIS new!

Information Systems

& Users: Tokyo Ginza

Where did this idea come from?

How else could this be used by a business?

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BIS new!

Information Systems & Users: Tokyo Zoo

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BIS new!

Information Systems

& Users: Ubiquitous Communicator

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Let’s begin to go deeper …

Example of a business information system software …

M.O.M.

Mail Order Manager Software

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To do an analysis: Need a “point of view”: CEO, CIO, Systems

Analyst and a purpose (goal, objective) Need a vocabulary: terms, definitions, concepts Need a system (process) & analyst tools:

DFD (data flow diagram) used in your book ERD (entity relationship diagram) used in your book OOSAD (object oriented systems analysis and design)

UML (uniform modeling language) The New Standard

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Begin with an example: (let’s do a systems analysis)

M.O.M video: we will watch a demo (demonstration) of a direct marketing software Listen carefully and take notes

List each functional module by name Describe its function(s) Describe the inputs & outputs, interface

Diagram(s): draw pictures Diagram the functional parts (big picture) Diagram the interrelationship between modules

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Evaluation:

What did you think about M.O.M.? What does M.O.M. do? What are the potential benefits of M.O.M? What are some potential limitations or problems

with M.O.M? As a CIO, would you choose M.O.M? Why? As a Systems Analyst (SA) what do you think about

installing, deploying and maintaining M.O.M?

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Case :

Seven-Eleven Japan case + update article An MIT Sloan management school case study Demonstrates how 7-11 Japan developed its business in

Japan, including the strategic utilization of ICT (information & communications technology)

Article: news brief about 7-11 Japan’s use of m-commerce

Assignment: read case & prepare for class discussion Assignment: answer questions for Chapter 1 in text book

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Chapter 2:

The business world is always competitive and dynamic.

ICT innovations enable strategic advantages, operational efficiencies, and much more…

Examples: think about the following recent events: (articles in BIS Folder 1)

Computers write the news at Thomson CBS to use Bluetooth to “beam” TV clips Mobile banking Seven-Eleven’s mobile payment system

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CIO ERP Article Jan2007: a “real world” example

In the BIS Folder 1 is included an article obtained from a link on the www.cio.com website.

From the point of view of a CIO, this article discusses the issues concerning the decision to purchase and implement an ERP (enterprise resource planning) software.

Assignment: Read this article and be prepared to discuss in class. Read Chapter 2 of the text book.

Assignment: Visit www.cio.com and look over the website.

http://www.cio.com/

http://www.cio.com/

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Be ready for next class.

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Chapter 2: Computers and Business

From the 7-11 Case we see an excellent example of a BIS implementation

Now we will explore more deeply how computers help business

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To get started, we should ask some basic questions: (Think of the 7-11 case as an example…)

What is the current situation of the business? What problems or concerns does the business face: competition,

costs, etc. ? Now ? …and in the future? How is the business using BIS technology now? Are there any opportunities for the business to profit from

installing new systems and software, or upgrading from old systems? How can BIS solve problems, make improvements, or take advantage of some opportunity?

What are the possibilities?

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Another example is M.O.M…

With MOM, we have a software system designed for a specific purpose.

How can this software system help a business? Opportunities? What are the benefits and costs of selecting, installing, using and

maintaining such a system? What are the alternatives to MOM? What would be the most likely scenarios for purchasing and using

MOM? What could go wrong? How and Why? What could go right? How and Why? What is the final recommendation or decision?

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The text book identifies four stages of BIS development:

Data Processing Systems Management Information Systems Strategic Information Systems Transformational Information Systems

Examples of each? … Purpose? Benefits?

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Information sharing systems: Banking example Wholesaler example

Integrated Systems MOM 7-11’s Total Information System

Information-based Product Systems Search engines Builder example

Executive Information Systems

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Business Planning

Short-term Finance-based Planning Predictive Planning Competition-based Planning Innovation-based Planning

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Developing a Business IS Strategy Investigation

Situation Analysis Problem Analysis Potential Problem Analysis

Documenting Business Processes Documenting the External Business Environment Examining & Documenting the Current IS Gap Analysis Strategy versus Current Status

Example…

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Components of a Business Strategy: Mission Vision Goals Objectives Strategies Critical Success factors Business Drivers

Examples…

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Assignment: Assume you own a medium-sized restaurant, pick one you know. Go to www.businesssoftware.com and browse the website Find the restaurant professional software pages Be sure to search for and evaluate the “rapid server” system Look over and analyze from a CIO level Write a 2-5 page analysis & summary, with your recommendations for

use of this software You may add downloaded photos, screenshots & features lists for

your paper (does NOT count as the 2-5 page written analysis) Due MONDAY to hand-in.

http://www.businesssoftware.com/

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Evaluation: you were asked to evaluate a specific business information system application:

What did you think about the business information system (BIS)?

What does the BIS do? What are the potential benefits of the BIS? What are some potential limitations or problems with the

BIS? As a CIO, would you choose the BIS? Why?

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Evaluation continued… analyzing deeper… As a Systems Analyst (SA) what do you think about installing, deploying and maintaining the BIS:

How can this software system help a business? Opportunities? What are the benefits and costs of selecting, installing, using and

maintaining such a system? What are the alternatives to this BIS? What would be the most likely scenarios for purchasing and using

the BIS application? What could go wrong? How and Why? What could go right? How and Why? What is the SA’s final recommendation or decision?

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Chapter 7: Systems Analysis: Additional Material

Project Management

OOSAD CH3 PPT: Managing the Project CH4 PPT: Management & Planning

MS Project Demonstration

Systems Analyst Role M2_Business_Systems_Analyst PDF

PIECES Framework (SAD)

Documents

1A Business Information Systems Spring.ppt