1. Titan Ground Handling Manual v1.1 130331 Uncontrolled When Printed

Ground Handling Manual

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This document is copyright Titan Airways Limited andmay not be reproduced in whole or part by any meanswithout the prior written permission of Titan AirwaysLimited.The Titan Airways Logo is a trademark of Titan AirwaysLimited and may not be reproduced without permission.2012 Titan Airways Limited

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GROUND HANDLING MANUAL PAGE 33

REVISION 1.0TABLE OF SECTIONS 130331

TABLE OF CONTENTSPREFACE .............................................5SAFETY COMMITMENT ..................................7SECTION 0 - ADMINISTRATION AND CONTROL ..............0iSECTION 1 - ORGANISATION .............................1iSECTION 2 - HANDLING/CARGO AGENT REQUIREMENTS ......2iSECTION 3 - COMMUNICATIONS ..........................3iSECTION 4 - PASSENGERS ..............................4iSECTION 5 - CHECK-IN ..................................5iSECTION 6 - BAGGAGE .................................6iSECTION 7 - SECURITY .................................7iSECTION 8 - BOARDING .................................8iSECTION 9 - WEIGHT AND BALANCE ......................9iSECTION 10 - RAMP OPERATIONS ........................10iSECTION 11 - FUELLING ................................11iSECTION 12 - DE-ICING .................................12iSECTION 13 - SERVICING ...............................13iSECTION 14 - CARGO ..................................14iSECTION 15 - MAIL ....................................15iSECTION 16 - DANGEROUS GOODS CARGO ..............16iSECTION 17 - CARRIAGE OF ELECTRIC MOBILITY AIDS .......17iSECTION 18 - EMERGENCY RESPONSE ....................18iSECTION 19 - CONTINGENCY PLANNING ..................19iSECTION 20 - QUALITY .................................20i

TITAN AIRWAYS LIMITED

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REVISION 1.0PREFACE 130331

PREFACEPREFACE

The following pages contain information and guidance for handling agents involved in TitanAirways ad-hoc charter operations. Agents should use the IATA Airport Handling Manual(AHM), IATA Ground Operations Manual and content of this manual, which qualifies andamplifies items from the AHM. Acceptance of a handling request from Titan Airways shall betreated as an agents acceptance of the procedures contained within this manual. It shall be theresponsibility of the relevant Station Manager to ensure that each operation is managed usingthe latest downloaded copy of this manual.

This manual is also designed to provide guidance for those handling agents working with TitanAirways aircraft whilst operating under short or long term wet lease to other carriers. Where apolicy or procedure contained within this manual is more restrictive than the policy of thecustomer airline then this document shall have precedence.

Titan Airways commenced operations in March 1988 and currently operates a jet aircraft fleetfrom its base at London Stansted Airport. The company does not operate scheduled servicesbut offers a tailor made ad-hoc charter service to corporations, holiday companies and otherairlines.

The company offers a high quality service and is registered to the EU-OPS and ISO9000Quality Standard. Flights are often booked at very short notice. Due to the urgent nature ofsuch flights a high level of response is required from agents. Many flights are however bookedmonths in advance. The same high-level quality service is required on all operations.


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REVISION 1.0SAFETY COMMITMENT 130331

SAFETYSAFETY COMMITMENTCOMMITMENT

The aim of the airline is to conduct safe profitable operations, without incident, thatconform to all relevant legislation, providing a high level of customer satisfaction.

It is the duty of all employees and contractors to report anything that is harmful to ourbusiness, safety of individual employees and operations.

Our policy of continuous improvement is supported by maintaining an independent qualitysystem, to monitor compliance and adequacy of all procedures.

WARNING

This document is only distributed using the Internet and if printed becomes an uncontrolleddocument and marked as such. Agents are to ensure that they have access to this documentonline for any planned operation involving Titan Airways aircraft. For any information/policy notincluded in this manual the agent should contact Titan Airways for more information.


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GROUND HANDLING MANUAL PAGE 00II

REVISION 1.0TABLE OF CONTENTS 130331

TABLE OF CONTENTSSECTION 0 - ADMINISTRATION AND CONTROL ..............0i

0 INTRODUCTION .................................010.1 Revision Status ................................010.2 Terminology ..................................02

0.2.1 Gender .....................................020.2.2 Commercial Air Transport Operation ...................02

0.3 Definitions, Abbreviations and Common Terminology .......020.4 List of Effective Pages ...........................060.5 Revisions and Highlights .........................010

0.5.1 Authority ...................................0100.5.2 Carriage of Manual .............................0100.5.3 Urgent Revisions Where Flight Safety Could be Affected .....0100.5.4 Approval of the Authority .........................0100.5.5 Access to Manuals .............................011


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REVISION 1.0ADMINISTRATION AND CONTROL 130331

SECTIONSECTION 00 -- ADMINISTRATIONADMINISTRATION ANDAND CONTROLCONTROL

0 INTRODUCTION

0.1 Revision Status


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GROUND HANDLING MANUAL

REVISION 1.0 ADMINISTRATION AND CONTROL130331

Revision Record SheetVersion Revision Date Entered By Date Entered Pages (Total)1.0 130111 Initial Issue 130111 222

1.1 130331 GB 130417 278

0.2 TerminologyWhere necessary, specific terms are defined at the beginning of the Part to which they areappropriate. Part A contains all definitions, terms and abbreviations relating to all other Parts.

0.2.1 Gender

For brevity, the pronoun he is utilised throughout Parts A, B, C, D and F. Where appropriate,the pronoun she should be inferred or assumed.

0.2.2 Commercial Air Transport Operation

An aircraft operation involving the transport of passengers or cargo for remuneration or hire. Allflights operating as Commercial Air Transportation shall be conducted in accordance with thisOperations Manual.

NOTE

Commercial Air Transportation is not intended to cover Aerial Work or Corporate/Private aviation.

0.3 Definitions, Abbreviations and Common TerminologyThe following table provides a list of definitions, abbreviations and/or common terminologyutilized throughout the Titan Airways manual suite. It is not a comprehensive list containingevery possible industry abbreviation, but does cover all those necessary for the proper use andinterpretation of the Operations Manual.

Table 0-1 Common Terminology

TERM DEFINITIONAdhoc Flights not rostered (one-off charters)Aft Rear of Aircraft (as in fore (forward) and aft)Aileron Part of aircraft wing (used to control aircraft turning in flight)Aircraft left Left hand side of the aircraft (see also Portside)Aircraft right Right hand side of the aircraft (see also Starboard)Airlarder Metal or fibreboard container used for the storage of cateringAirside Area(s) of an airport beyond the customs, immigration and/or security checkpoint(s) that

usual constitute the security restricted area opposite of landside


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TERM DEFINITIONAisle Gangway between seats in cabin of aircraftAnti-Collision Light (or Anti- Red Strobe (flashing) beacon (light) on the underside and top of the fuselageCollision Beacon)Automatic Door with escape slide fitted ready for automatic deployment (indicated by the

manual/auto setting on the internal side of the door and by the engagement of the girtbar with the floor brackets)

Bank The angle between the aircrafts normal, or vertical, axis and the earths vertical planecontaining the aircrafts longitudinal axis.

Blox/Blocks The time i.e. blox time or blocks time or similarly, off blox/blocks time thatrepresents the time the aircraft arrives at the stand and shuts down engines at thecompletion of a flight sector, or the time at which the aircraft commences pushback (ortaxi if power in/power out) at the commencement of a flight sector being the off blox oroff blocks time

Bulkhead Aircraft partition or wallCabin Altitude Pressure inside the cabin (expressed as the equivalent atmospheric pressure at a given

altitude- e.g. cabin pressurised to 10,000 ft)Chocks Wedges used to prevent aircraft movement in the event of brake failure placed in front

and/or behind, aircraft wheels (tyres)Chock to Chock Elapsed time between off-chocks and next on-chocks (also may be referred to as off-

blox and on-blox and/or blox to blox)Cruise Altitude for the majority of a flightDeadhead A crew member positioning on duty, travelling as a passengerDescent Flight to a lower altitude/flight levelDisarmed Door with escape slide fitted with automatic deployment disabled (set to manual) (girt

bar retracted and out of and away from floor brackets)Downwind Direction in which the wind is blowingDry Store(s) Non-perishable items i.e. tea, coffee, sugar, etc.)Elevator A moveable horizontal surface attached to the back of the stabiliserFerry A positioning flight (i.e. operated empty of commercial load under normal circumstances)Flap Part of aircraft providing for greater flight control at slower speedsForward Front of aircraft also fore (as in fore and aft)Fuel Jettison Process of removal of excess fuel from the aircraftFuselage Body of an aircraftGalley Kitchen area of an aircraft and used for meal preparation and/or storageGashbag Rubbish/waste bagGlide Path The angle of descent during an aircrafts approach to landHangar Covered parking space for aircraft, usually enclosedHold Stowage area for baggage, cargo, mail, etc. usually divided into compartments within

each hold e.g. forward hold containing compartments 1 and 2 and aft hold containingcompartments 3 and 4 (and possibly, 5)

Holding Aircraft circling in the vicinity of the airport of destination, awaiting turn in the queue toland

Hotac Hotel AccommodationInterline Pax Passenger transferring from one airline to another as part of a through journeyLanding Gear The aircraft undercarriageLeading Edge Foremost portion of the wing, located at the very front of the wing


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TERM DEFINITIONLeg/Sector (Segment) More formally, a leg is an individual component of a journey whereas a sector is a

starting point and a stopping point which may cover a number of legs in between e.g.LHR-FRA-CDG whereby there are two legs LHR-FRA and FRA-CDG but a sector orsegment can be LHR-FRA or LHR-CDG or FRA-CDG.

Loadsheet Document detailing the aircraft load by weight and distribution including all traffic load,company stores, fuel, oil, etc and specifying the aircraft centre of gravity, MeanAerodynamic Chord (%MAC) at both take-off and zero fuel weight and specifying theactual weights relative to maximum structural or regulated take-off weight, zero fuelweight, landing weight, taxi weight and total fuel (loadsheet fuel) and trip fuel or burnoff

Local Usually used to indicate the time of day or night at the location of departure or arrival as in local time or by specifying a time followed by the word local (GMT and/or UTC isreferred to as Zulu time)

Manifest List of passengers on board. For international flights must follow the requirements ofICAO specified in Annex 9 to the Chicago Convention (1944), specifically in Appendix 2.Other relevant documents are also contained in the other appendices to Annex 9 (e.g.cargo manifest, general declaration, etc.)

No Show Sometimes spelled NOSHO or Nosho and represents a booked/ticketed passengerwho does not arrive in time or check in for the flight. A passenger that does check inand subsequently does not board (and may be offloaded along with their baggage if notlocated)

Off Chocks Actual time that aircraft moves from the parking stand for departure (as in the time thatpushback commences or if taxiing out under own power from power-in-power-outstand). May also be referred to as off-blox

Offload To remove, passengers, cargo, mail, catering and/or company stores or other items oftraffic load from an aircraft e.g. 120 kg of company stores were offloaded due toaircraft weight restrictions

On Chocks Actual time that aircraft comes to a standstill at the parking stand may also be referredto as on-blox

Overbooked Also referred to as oversold but represents a situation where more passengers arebooked than there are saleable seats available/fitted to the aircraft

Pax Passenger(s)Positioning A flight or journey with no passengers to a specific location to pick up passengers

and/or an aircraftPushback Where an aircraft is pushed by a tug from a nose in parking stand onto a taxiway or

other part of the surface movement area where the aircraft may proceed from under itsown power of course

Ramp/Stand Aircraft parking area technically the apron is where aircraft park but it is generallyreferred to as the ramp and specific aircraft parking locations (usually defined bypainted borders and nose-in guidelines/equipment limit lines) are referred to as a standand in some locations a bay or gate

Roster Programme of duties over a defined period of time, usually in weeks or monthsRudder A moveable vertical surface attached to the rear of the horizontal stabiliser and used to

provide yaw control by changing the angle of attack of the rudder when controls aremanipulated the rudder, horizontal stabiliser and the rearmost portion of the fuselageto which they are attached is referred to as the empennage quite often the APU(auxiliary power unit) and the flight recorders are located in this region as well

Runway Strip of pavement or other surface appropriate to the aircraft type in use that is used byaircraft to take-off and land sometimes called a landing strip

Slats Situated on the leading edge of the wing, slats work in conjunction with the flaps toimprove lift at slower speeds by smoothing the airflow over the leading edge to augmentthe amount of lift

Slip Station The place at which there is a change of crew and in some circumstances where theincoming crew slip for a night or number of nights before operating another service outof that station or positioning to home base

Stopover Any day or night stop abroad or within the United Kingdom


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TERM DEFINITIONTaxiway Part of the surface movement area that provides various links and methods for an

aircraft to taxi from the ramp/apron to the appropriate point on the departure runwayTech Stop A Tech (Technical) Stop is a stop (landing followed by take-off) during which refuelling is

conducted may also be for other technical reasons but primarily the requirement isdriven by range/performance and therefore, fuel

Terminal Airport BuildingUplift To load passengers, fuel, cargo, mail, catering or company stores is to uplift such itemsUpwind Direction from which the wind is blowingUrn Water containerXbag Excess Baggage

Table 0-2 Abbreviations

TERM DEFINITION


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0.4 List of Effective PagesPage No. Rev. No. Eff. Date Page No. Rev. No. Eff. Date

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0.5 Revisions and Highlights

0.5.1 Authority

The Operations Manual is issued on the authority of the Company, and the Flight OperationsDirector / Operations Director will authorise all amendments to it, as required by the Companyor by the Civil Aviation Authority. Any proposed amendment should be forwarded, to the FlightOperations Director, on an Amendment Proposal Form (refer to ) to the Publications Officer.All amendments will be in the form of printed, replacement pages; handwritten amendmentsare not permitted (except in situations requiring immediate amendment or revision in theinterests of safety). Revision pages will be annotated to show the date of issue (and date ofeffect if different) and the portion of the text which has been revised, as indicated by verticalmarginal lines adjacent to the changes. Each amendment will be accompanied by a revised listof effective pages, with their dates of issue, and by a certificate of receipt/incorporation. Anamendment list record will be maintained at the front of each manual.

0.5.2 Carriage of Manual

It is a requirement that a copy of Operations Manual Part C shall be carried in each commercialair transport aeroplane. Sufficient additional copies will be provided to ensure that all operatingpersonnel have ready access to them when required, and to enable one copy to be lodged withthe Civil Aviation Authority. An up-to-date list of manuals, together with their copy numbers andtheir locations, or the name/appointment of the copy holder, as appropriate shall be held.Amendments will be issued to copy holders or nominated individuals who will be required toamend particular number copies. Amendments should be entered on receipt, and theamendment record completed. Confirmation of incorporation should be completed either onlinethrough the Titan Airways Notification (TAN) system or by signed paper transmittal letters assoon as possible after the amendments have been completed.

0.5.3 Urgent Revisions Where Flight Safety Could be Affected

Details of revisions which may be urgently required in the interests of flight safety, or which aresupplementary to the operations manual, will be promulgated as Notice to Crew (NOTAC) ortemporary (yellow) pages (where their location in the relevant section of the manual would bemore appropriate). Those of a temporary nature will be cancelled as soon as they are no longerrelevant. Those of long-term application should be incorporated into the manual when it is nextamended, or within six months of their effective date, whichever is the sooner.

0.5.4 Approval of the Authority

All intended amendments and revisions must be supplied to the UK CAA in advance of theeffective date. When the amendment/revision concerns any Part of the Operations Manualwhich must be approved by means of the Operations Approval document, this approval mustbe obtained before the amendment becomes effective. When immediate amendment orrevisions are required in the interests of safety, they may be published and applied immediatelyprovided that application for approval has been made.


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0.5.5 Access to Manuals

Operations personnel must have easy access to a copy of each Part of the Operations Manualwhich is relevant to their duties. In addition, each Crew Member must be supplied with apersonal copy of or relevant sections from Parts A and B of the Operations Manual as areapplicable for personal study and the performance of their duties and responsibilities. CrewMembers are individually responsible for the amendment of personal copies of Manuals andthe timely report of their status to Operations management. Cabin Crew must be affordedaccess to Operations Manual Part F (Cabin).


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Figure 0-1 Amendment Proposal Form


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Figure 0-2 Reverse Side of Amendment Proposal Form


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TABLE OF CONTENTSSECTION 1 - ORGANISATION .............................1i

1 INTRODUCTION .................................111.1 Contact Details ................................111.2 Aircraft Types and Configuration .....................111.3 Schedules ...................................121.4 Types of Operation ..............................121.5 Ground Handling Organisation ......................12

1.5.1 Post Holder Ground Handling Graham Baguley (Deputy GregHolland) ....................................12


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REVISION 1.0ORGANISATION 130331

SECTIONSECTION 11 -- ORGANISATIONORGANISATION

1 INTRODUCTION

1.1 Contact DetailsName Titan AirwaysAddress Enterprise House, Stansted Airport, Essex. CM24 1RNTelephone Switchboard +44 1279 680616 (H24)

Operations +44 1279 680357 (H24)Telefax +44 1279 680110ARINC/SITA STNTACR/STNTA7XE-mail [email protected] [email protected] Code ZTICAO Code AWC

Managing Director Gene Willson +44 1279 680616Operations Director Graham Baguley +44 1279 669700Finance Director Rob Platts +44 1279 669610

Technical Director Paul Woodman +44 1279 680402

Operations Manager Greg Holland +44 1279 680616Cabin Crew Manager Shaun Fitzpatrick +44 1279 680616Inflight Services Manager Kim Braithwaite +44 1279 680616Engineering Manager Dave Bunker +44 1279 680402

ERP Nicky Folwell +44 1279 669613W & B Graham Baguley +44 1279 669700DGR Graham Baguley +44 1279 669700

Operational data and the latest copy of this manual can ALSO be obtained from our operationswebsite at http://www.zapops.com

1.2 Aircraft Types and ConfigurationTable 1-1 Aircraft Type and Configuration

Registration Type Configuration Alternative Configuration(when advised)

G-POWI Airbus A320 168Y NoneG-POWF Avro RJ-100 98Y VariousG-ZAPK BAe146-200QC 80Y NoneG-POWC Boeing 737-300QC 130Y 44CG-ZAPV Boeing 737-300QC Cargo NoneG-ZAPW Boeing 737-300QC 130Y None


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REVISION 1.0 ORGANISATION130331

Registration Type Configuration Alternative Configuration(when advised)

G-POWD Boeing 767-300ER 265Y NoneG-POWH Boeing 757-200 202Y 76C, 80C, 40C/118Y,

40C,108YG-ZAPX Boeing 757-200 202Y 76C, 80C, 40C/118Y,

40C,108YG-ZAPZ Boeing 737-300QC 130Y 44C

1.3 SchedulesSchedules will be advised to agents by SITA or e-mail in advance of the planned operation. Alltimes will be UTC

1.4 Types of OperationThe following flight types will be referred to within this manual as shown in Table 1-2.

Table 1-2 Flight Types and Description

Category DescriptionClosed Charter A flight where the entire aircraft is chartered by one company/body for carriage of their own staff

or invited guests and no sale of tickets to the general public.Public Charter A charter flight available to the general public by way of ticket sales or purchase as a part of a

holiday package.ACMI A flight operated by Titan Airways on behalf of another carrier. Such flights may be long term

contract or short notice rescue operations. All handling is for the ticketing airline account.Schedule A flight operated by Titan Airways where all seats are directly sold by Titan Airways or a

subsidiary.

1.5 Ground Handling Organisation

1.5.1 Post Holder Ground Handling Graham Baguley (Deputy GregHolland)

The above permanent post shall be held by a person with the following level of experience

Minimum 5 years operational airline experience in an operations or ground handlingposition

Qualified Dangerous Goods (CAA Approved Course)The post holder ground handling is responsible for the following:

1. Management and oversight of security and safety outcomes of ground handling andcargo operations

2. Review of handling / cargo agent agreements and contracts3. Review of internal training material (inc Dangerous Good4. Investigation of handling and cargo incidents


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TABLE OF CONTENTSSECTION 2 - HANDLING/CARGO AGENT REQUIREMENTS ......2i

2 INTRODUCTION .................................212.1 Facilities and Staff ..............................212.2 Staff Training .................................212.3 Library ......................................222.4 Documentation ................................222.5 Retention of Documents ..........................232.6 Equipment ...................................232.7 Contracts/Agreements ...........................23


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REVISION 1.0HANDLING/CARGO AGENT REQUIREMENTS 130331

SECTIONSECTION 22 -- HANDLING/CARGOHANDLING/CARGO AGENTAGENTREQUIREMENTSREQUIREMENTS

2 INTRODUCTIONHandling/Cargo agents should follow the guidelines set down in the IATA Airport HandlingManual and the IATA Ground Operations Manual when handling Titan Airways aircraft. Agents,such as FBOs not able to follow the above should have equivalent robust publishedprocedures for staff to follow in carrying out their respective duties in a safe and securemanner.

Agents acting on behalf of Titan Airways should meet the following basic standards beforeaccepting handling of Titan Airways aircraft. These standards and requirements are alsoapplicable to the limited handling functions carried out by Titan Airways engineering staff.

2.1 Facilities and StaffAgents shall ensure availability of all necessary facilities, workspace, equipment and supportingservices, as well as work environment, to satisfy ground handling operational safety andsecurity requirements. Staff levels should be maintained to ensure high levels of service toTitan Airways operations.

2.2 Staff TrainingAll staff shall be trained and tested to an adequate level for the duties and responsibilities held(check-in, security, airside safety, loading, equipment operation, Fuelling, De-icing asapplicable).Training shall cover:

Familiarisation with applicable regulations Training on handling policies and practices of the handling agent Human Factors Safety Training (Airside / Equipment) Dangerous Goods (see below)

All staff involved with check-in/gate/baggage handling/aircraft loading/load control/cargoreception/cargo loading shall have Dangerous Goods training in accordance with the applicablecategory of the current IATA Dangerous Goods Regulations (Section1). Initial training isrequired to be completed before carrying out unsupervised duties. Recurrent training shall becarried at least once in every 36 month period (24 months for Dangerous Goods).IATA AHM 611 provides guidance in training syllabus for airside staff.

Testing by written, oral or practical means shall being carried out and recorded.

Training programs shall be reviewed on a regular basis to maintain currency with regulationsand in order to remain relevant.

Records of training and testing (where applicable) shall be retained as part of personneltraining files, personnel records or other organised system. Records shall be identifiable as the


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latest version, and legible. Disposal of obsolete records should be in accordance withorganisation local procedures.

English language speaker/s should be available to supervise the handling operation for TitanAirways. Where this is not possible Titan Airways may engage the services of a supervisoryagent in order to provide liaison.

2.3 LibraryThe handling/cargo agent will maintain a library of documents to be used in the provision ofhandling services. The library should contain as a minimum the following:

Titan Airways Traffic Manual (access available online at www.zapops.com) IATA Dangerous Goods Regulations* (or ICAO Technical Instructions*) Handling/Cargo Agent Local Operation Procedures (as applicable)

*plus associated addenda

Recommended

IATA Airport Handling Manual (AHM) IATA Ground Operations Manual (IGOM) IATA Live Animals Regulations

Where required by Titan Airways the agent will hold suitable stocks of documentation to beused in the handling of aircraft.

The agent must ensure there is a suitable method of maintaining the library to ensure alldocumentation is kept up-to-date with all amendments/revisions completed without delay.

In the event such documentation is not readily available then Titan Airways should be advisedand on-board reference copies made available for the operation concerned.

CAUTION

Documentation and stationary for use in operations should always be stored securely to preventunauthorised access.

Where IT systems are included as a part of normal operating procedures these must be backedup on a regularly scheduled basis.

Any obsolete document shall either be clearly marked as such or destroyed. Reproduceddocuments should be treated with due caution and their currency checked prior to use.

2.4 DocumentationAll documentation used by a handling/cargo agent must be presented clearly and legibly at alltimes. An effective system of ensuring latest documents to be used should be included in anyhandling agent local procedures manual.



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2.5 Retention of DocumentsAgents should ensure that flight files containing documentation relating to a Titan Airways flightis retained for a period of not less than three months.


Titan Airways handling of document retention and disposal is shown in Table 2-1.Table 2-1 Document Retention and Disposal

Document Holder Type Location / Retention Authority forAdditional Security Period

deletion/disposalTraining records MNT Form Training Manager 2 years Training Manager

filesDangerous Goods Certificate ORG Form Personnel File Duration of Personnel Manager

employNOTOC DSP Form Dangerous Goods 3 months OM/OD

Record FileLoadsheet FLT Form Returned flight 3 months OM/OD

documentationIATA DGR DSP Book Operations Library Period of OM/OD

validityIATA AHM DSP Book Operations Library Period of OM/OD

validityIATA Live Animal DSP Book Operations Library Period of OM/ODRegulations validity

2.6 EquipmentAll equipment used by the handling or cargo agents in support of handling Titan Airwaysaircraft shall be regularly maintained. Such maintenance shall also include calibration whererequired especially in respect of scales and weighbridges in accordance with manufacturerrecommended intervals or published company schedules.

Records of maintenance and calibration shall be maintained and available to Titan Airwaysofficials on request.

2.7 Contracts/AgreementsTitan Airways will send handling requests to agents detailing information pertaining to theplanned flight. Acceptance of a handling request constitutes an agreement/contract for theparticular operation and that the agent concerned will carry out that operation in accordancewith the standards and procedures of Titan Airways and the IATA Airport Handling Manual.

Agents should complete the web based self certification either on www.zapops.com or from thelink provided in the handling request.

In the absence of any other Service Level Agreement, agents should meet the standards of thismanual and the content of the standard Handling Service Level Agreement (Figure 2-1 throughto Figure 2-3).


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Figure 2-1 Handling Service Level Agreement (Page 1)


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TABLE OF CONTENTSSECTION 3 - COMMUNICATIONS ..........................3i

3 INTRODUCTION .................................313.1 zapops.com ..................................313.2 VHF .......................................313.3 Messaging ...................................313.4 Delay Codes ..................................32


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REVISION 1.0COMMUNICATIONS 130331

SECTIONSECTION 33 -- COMMUNICATIONSCOMMUNICATIONS

3 INTRODUCTION

3.1 zapops.comInformation on Titan Airways fleet/operations and procedures is located at the operational webportal www.zapops.com

Agents shall access this site to familiarise themselves with Titan Airways aircraft and operatingprocedures. In the event this information cannot be viewed or downloaded then Titan Airwaysoperations should be informed and the required information sought from them for transmissionby any other available means.

3.2 VHFWhere possible, agents should be able to communicate with the aircraft by VHF air to ground radio systems. In the event that such systems are not available or unserviceable theagent shall ensure close communication with the airport and air traffic control authorities ismaintained in order to respond effectively to the aircrafts movements.

3.3 MessagingSITA/ARINC messaging should be used to notify Titan Airways Operations Control Centre of allmovements. The following IATA messages should be sent as standard for all operations asshown in Table 3-1 and Table 3-2:

Table 3-1 Movement Signals (Sample Formats)

MVT (Sample Format)Departure Arrival

MVT MVTZT2716/08.GZAPX.DUS ZT213/09.GZAPK.STNAD1420 EA1704 AGP AA1151/1158DL99/0010PX143

Decode DecodeMVT Movement message MVT Movement messageZT2716/08 Flight no / Date ZT213/09 - Flight no./dateGZAPX Aircraft registration GZAPK Aircraft registrationDUS Airport of departure STN Arrival airportAD1420 Actual departure time (UTC) AA1151/1158 Landing/Onchox time(UTC)EA1704 Estimated arrival time (UTC)ALC Destination airportDL99/0010 Delay code/TimePX143 Passenger load


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Table 3-2 Load Distribution Message (LDM)Sample Format

LDM (Sample Format)LDMZT1011/06.GZAPX.198Y.2/6-LDE.66/131/0/0.T3168.2/586.3/1544.4/1038.PAX/0/0/197SI B238/3168.CNIL.MNILALL WCHRS LDD H2

DecodeLDM Load MessageZT1011/06 Flight No. /DateGZAPX.198Y.2/5 Registration / Config / Crew comp (if known)-LDE. Departure airport66/131/0/0. Male / Female / Children / InfantsT3168. Total Baggage weight1/50 2/536.3/1544.4/1038. Hold baggage splitPAX/0/0/197. Class splitSI B238/3168.CNIL.MNIL ALL WCHRS LDD H2 Supplementary information no. Bags etc

Other messaging (ULD e.g. the ULD Control Message or UCM, etc.) should be transmittedwhere this is within the handling agents own procedures.

3.4 Delay CodesThe following list of codes should be used when reporting delays on Titan Airways operations.These are standard IATA codes and Titan Airways does not operate any company specificcodes:

Delay Codes starting with 1 (Passenger/Baggage)These Codes are used to describe delays caused by Passenger and Baggagehandling.

11: Late check-in, acceptance of passengers after deadline 12: Late Check-in, congestion in check-in area 13: Check-in error 14: Overbooking, booking errors 15: Boarding, discrepancies and paging, missing checked-in passenger at gate 16: Commercial Publicity, Passenger Convenience, VIP, Press, Ground meals and

missing personal items 17: Catering order, late or incorrect order given to supplier 18: Baggage processing, sorting, etc.

Delay Codes starting with 2 (Cargo/Mail)These Codes are used to describe delays caused by Cargo (21-26) and Mail Handling (27-29).

21: A Documentation, errors, etc. 22: Late positioning 23: Late acceptance 24: Inadequate packing 25: Overbooking, booking errors


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26: Late preparation in warehouse 27: Mail Oversales, packing, etc. 28: Mail Late positioning 29: Mail Late acceptance

Delay Codes starting with 3 (handling)These Codes are used to describe delays caused by aircraft and ramp handling

31: Aircraft documentation late or inaccurate, weight and balance (Loadsheet), generaldeclaration, passenger manifest, etc.

32: Loading, Unloading, bulky/special load, cabin load, lack of loading staff 33: Loading Equipment, lack of or breakdown, e.g. containerpallet loader, lack of staff 34: Servicing Equipment, lack of or breakdown, lack of staff, e.g. steps 35: Aircraft Cleaning 36: Fuelling, Defuelling, fuel supplier 37: Catering, late delivery or loading 38: ULD, Containers, pallets, lack of or breakdown 39: Technical equipment, lack of or breakdown, lack of staff, e.g. pushback

Delay Codes starting with 4 (technical)These codes are used to describe technical delay reasons.

41: Aircraft defects 42: Scheduled maintenance, late release 43: Non-scheduled maintenance, special checks and / or additional works beyond normal

maintenance 44: Spares and maintenance equipment, lack of or breakdown 45: AOG (Aircraft on ground for technical reasons) Spares, to be carried to another station 46: Aircraft change for technical reasons 47: Standby aircraft, lack of planned standby aircraft for technical reasons 48: Scheduled cabin configuration and version adjustment

Delay Codes starting with 5 (damage/failure)These Codes are used to describe damage to aircraft and automated equipment failure.

51: Damage during flight operations, bird or lightning strike, turbulence, heavy oroverweightlanding

52: Damage during ground operations, collisions (other than during taxiing,loading/offloading damage, contamination, towing, extreme weather conditions

55: Departure Control System, Check-in, weight and balance (load control), computersystem error, baggage sorting, gate-reader error or problems

56: Cargo preparation/documentation system 57: Flight plans 58: Other computer systems

Delay Codes starting with 6 (operation)These codes are assigned to Operations and Crew caused delays.

61: Flight plan, late completion or change of flight documentation


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62: Operational requirements, fuel, load alteration 63: Late crew boarding or departure procedures 64: Flight deck crew shortage, Crew rest 65: Flight deck crew special request or error 66: Late cabin crew boarding or departure procedures 67: Cabin crew shortage 68: Cabin crew error or special request 69: Captain request for security check, extraordinary

Delay Codes starting with 7 (weather)These Codes explain weather caused delays.

71: Departure station 72: Destination station 73: Enroute or Alternate 75: De-Icing of aircraft, removal of ice/snow, frost prevention 76: Removal of snow/ice/water/sand from airport/runway 77: Aircraft ground handling impaired by adverse weather conditions

Delay Codes starting with 8 (air traffic control)These Codes are used for

Air Traffic Control (ATC) Restrictions (81-84) and Airport or Governmental Authorities causeddelays.

81: ATC restriction en-route or capacity 82: ATC restriction due to staff shortage or equipment failure en-route 83: ATC restriction at destination 84: ATC restriction due to weather at destination 85: Mandatory security 86: Immigration, Customs, Health 87: Airport Facilities, parking stands, ramp congestion, buildings, gate limitations, ... 88: Restrictions at airport of destination, airport/runway closed due obstruction, industrial

action, staff shortage, political unrest, noise abatement, night curfew, special flights, ... 89: Restrictions at airport of departure, airport/runway closed due obstruction, industrial

action, staff shortage, political unrest, noise abatement, night curfew, special flights, start-up and pushback,

Delay Codes starting with 9 (miscellaneous)Codes used for reactionary reasons or Miscellaneous.

91: Passenger or LoadConnection, awaiting load or passengers from another flight.Protection of stranded passengers onto a new flight.

92: Through Check-in error, passenger and baggage 93: Aircraft rotation 94: Cabin crew rotation 95: Crew rotation (entire or cockpit crew) 96: Operations control, rerouting, diversion, consolidation, aircraft change for reasons

other than technical


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97: Industrial action within own airline 98: Industrial action outside own airline 99: Miscellaneous, not elsewhere specified


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TABLE OF CONTENTSSECTION 4 - PASSENGERS ..............................4i

4 INTRODUCTION .................................414.1 High Profile/Celebrity/VIP Passengers .................414.2 CIP/VIP Lounges ...............................414.3 Classes of Travel ...............................414.4 Charterer and Representatives ......................414.5 Unaccompanied Minor (UNMIN) .....................424.6 Infants ......................................424.7 Groups .....................................434.8 Passengers Requiring Assistance ....................434.9 Passengers with Reduced Mobility ...................434.10 Passengers Requiring Medical Clearance ...............444.11 Staff .......................................45


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REVISION 1.0PASSENGERS 130331

SECTIONSECTION 44 -- PASSENGERSPASSENGERS

4 INTRODUCTIONAgents handling Titan Airways will be exposed to a wide variety of passenger types. Flights willinvolve scheduled, public charter (Inclusive Tour (IT)/Holiday), closed charter grouppassengers and some will also involve high profile or celebrity passengers such as sportsteams/political figures /Heads of State.

4.1 High Profile/Celebrity/VIP PassengersMany of the charters operated by Titan Airways will involve carriage of people who are widelyknown in public life. Such passengers should be treated so as to ensure their privacy is notinvaded. Handling staff must not approach such VIP passengers for photographs / autographsetc. (See also section Security)

4.2 CIP/VIP LoungesFrom time to time small groups of passengers or entire loads will require use of separatelounge prior to departure. Generally such operations will be carried out through Businessaviation/VIP/FBO type terminals where available. These arrangements will be advised inadvance by Titan Airways.

4.3 Classes of TravelTitan Airways aircraft are operated in a number of configurations. Seating classes are asshown in Table 4-1.

Table 4-1 Classes of Travel

Aircraft Type ConfigurationAirbus A320 168YBAe146 Variable class divider row 3-14

3+2 / 2+3 / 3+3 (depending on aircraft)Avro RJ100 110Y (Variable Geometry Seating)Boeing 737 130Y

(Alternative configuration) 44CBoeing 757 202Y

(Alternative configurations) 76C, 80C, 40C/108Y or 40C/118YBoeing 767 265Y

4.4 Charterer and RepresentativesDetails of charterer may be advised to agents when required. Some charterers may requestadditional or special signage at check-in. Where possible agents should provide this facility and


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liaison directly with the charterer shall be acceptable to Titan Airways Logos for display onelectronic check-in boards can be obtained on application to [email protected]

Where charterer requires additional services not covered by the IATA SGHA, these shall not befor the account of Titan Airways unless written authorisation is received from the company.

When operating short term wet lease on behalf of other carriers, Titan Airways will utilise theservices of the customer airlines handling agents. All services will be supplied under thecustomer airline account.

4.5 Unaccompanied Minor (UNMIN)UNMIN is the term used for a passenger between the ages of 5 - 12 years, travelling alone.Passengers between the age of 12 and 14 are referred to as an unaccompanied youth andescorted but will not require a parental/guardian declaration. A passenger over the age of 14may travel independently.

Children between the ages of 5 and 12 years of age will be accepted to travel provided aresponsible adult escorts the child at both airport of departure and arrival. Responsible adultshould present the child at check-in and complete declaration prior to remaining with the childfor as long as possible before proceeding to boarding. The responsible adult should berequested to remain at the airport until the aircraft if airborne.

UNMINs should be allocated seating in accordance with the seating plan for the appropriateaircraft.

Once transfer to the boarding area is necessary the agent shall be responsible in agreementwith responsible adult for care and supervision of the child until boarding. Such care andsupervision should be in a manner appropriate to the age, maturity and local circumstances/procedures. Agents should ensure that the child is kept safe from physical and/orpsychological damage.

Agent should inform the senior cabin crew member prior to boarding. Escorted to the aircraftensuring they have their travel documents and tickets in a sealed pouch (small children willnormally carry this around their neck).Notify arrival station of UNMIN details by SITA/e-mail

On arrival ground personnel should meet the child at the aircraft and escort them from theaircraft, through the airport terminal and to where they are to be collected by arelative/guardian.

Titan Airways do not carry unaccompanied minor documentation. Agents should document allUNMINs on behalf of Titan Airways using own stock documentation.

4.6 InfantsInfants are defined as passengers under the age of 2 years.

Passengers with infants may be permitted to carry strollers etc to the boarding gate where theyshould be tagged with Return at Aircraft Side and subsequently hold loaded.

Passengers less than three years of age but not less than two must either be secured in a seatwith seat belt or secured in a car type safety seat which, in turn, is properly secured to theaircraft seat. Infants, defined as children of not more than 2 years of age, may be carried in thearms of an adult and secured by use of an approved (British Safety Standard) child restraint


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device or use a car type safety seat properly secured to the aircraft seat. Infants must be aminimum age of 7 days to travel. From 7 days to six months of age Infants must be secured bymeans of a supplementary loop restraint device.

Table 4-2 Summary

Age Range Requirement7days - less than 6 months Infant seatbelt6 months less than 2 years Infant seatbelt or car seat2 years - less than 3 years Car seat or passenger seat and belt3 years or more Passenger seat and belt

Car type safety seats must confirm to the following requirements:

Seat must have a well defined shell or where a separate shell and under-structure exists,the two are well connected.

Seat must allow quick and easy securing and release of child from seat. Seat must have a single release type harness with straps a minimum of 25mm wide which

at least secures the childs lap, torso and shoulders. Child should not be able to easilyrelease the harness.

4.7 GroupsGroup check-in of passenger may be permissible in certain circumstances. Passengers onclosed charter flights will often travel as a group under a single master ticket. Wherepassengers are carrying hold baggage they should present themselves for check-in individuallypresenting their own bags.

Formal groups of PRMs may be checked in by a single group/tour leader with prior approval.

4.8 Passengers Requiring AssistanceFor passengers with disabilities or those requiring or requesting assistance:

Ask the passenger what assistance they require and how you can help them Discuss the most appropriate seating based on their individual needs and the aircraft

specifications, even if seats have been allocated already Advise passengers what services and assistance are available based on their needs Advise the passenger of any assistance that may be available on board (in conjunction

with Titan Airways) Provide information to passengers in alternative formats Ensure suitable information is entered into the DCS to record passenger details

4.9 Passengers with Reduced MobilityAir carriers are prohibited by law from refusing carriage to a person on the grounds of disabilityor reduced mobility; however a carrier may refuse carriage if the size of the aircraft or its doormakes embarkation or carriage physically impossible or if their carriage impedes the safetyrequirements established by the national aviation authority that issued the carriers AOC.


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A person with reduced mobility (PRM) is understood to mean any person whose mobility isreduced due to a physical incapacity (sensory or locomotory), an intellectual deficiency, age,illness or any other cause of disability when using transport and whose situation needs specialattention and the adaptation to the persons needs of services made available to allpassengers.

Table 4-3 PRM Category Characteristics Assistance

Category Restriction(s) RequirementPassenger can walk short distancesWCHR Passenger should be accompanied.and walk up or down stairs. Can walk(wheelchair ramp) For long walking distances ain the cabin and is able to climb

wheelchair should be available.aircraft stairs alone. Assistancefrom/to aircraft is necessary.Passenger cannot walk up or downWCHS Passenger should be accompanied.aircraft stairs but can walk in the cabin(wheelchair steps) Passenger needs a wheelchair from/toalone.

the aircraft.Passenger cannot walk or stand andWCHS Passenger should be accompanied.will be accompanied to and from their(wheelchair cabin seat) Passenger needs a wheelchair andcabin seat.

special aids e.g. High-loader orboarding wheelchair.

Blind passenger. (only if assistance isBLND Passenger should be accompanied.expressly requested and prior(blind passenger) Individual needs will be respected.notification is given)

DEAF Deaf passenger or deaf without Passenger should be accompanied.speech. (only if assistance is(deaf passenger) Individual needs will be respected.expressly requested and priornotification is given)Passenger is on a stretcher and can Passenger will be carried to or fromSTCRonly be transported this way. the aircraft by ambulance.(stretcher)STCR only carried on B767 with Aeromed cabin fitted

The number of PRMs on board should not exceed the number of able-bodied persons (ABPs)carried

Passengers who are disabled or who have reduced mobility will require additional time to boardand disembark. Wherever possible such passengers should be pre-boarded (i.e. before otherpassengers) and should remain on-board until all other passengers have disembarked.When dealing with a blind passenger it is best to offer them your arm to hold in order to guidethem.

Let the passenger take your arm. These passengers should be briefed on the location ofnearest exit, call button and how to fasten and unfasten their seatbelt.

When dealing with a deaf passenger speak to them directly. Use clear mouth movements inorder that they might lip read.

4.10 Passengers Requiring Medical ClearancePassengers with a Communicable Disease

Passengers who have or appear to have a communicable disease shall not be acceptable forcarriage on company aircraft without prior approval of Titan Airways.


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Passengers with Serious Illness

Passengers who are seriously ill may be carried on company aircraft where a medicalcertificate is held or a carer is accompanying the passenger.

Expectant Mothers

Expectant mothers may travel up to the end of their 28th week of pregnancy. Travel after thisand up to the end of the 35th week is permitted providing the passenger has a doctors letterconfirming the expected date of delivery and the health of the mother.

Passengers with Plaster casts

The length of time required for passengers to have their plaster casts in place before a flight is48 hours. The passenger must have a fitness to fly certificate in their possession. In addition tothis the following recommendations should be considered:

A split cast is recommended so that it can be easily removed should the limb swell upduring the flight.

If the passenger has an inflatable splint you must be able to let the air out in the event itcauses additional pressure due to the aircraft environment and reduce the supply of bloodto the limb.

4.11 StaffOnly staff passengers holding Titan Airways authorisation/ID are to be accepted for carriage.Staff passengers are to be treated on a space available basis only. The jump seat is only to beallocated after consultation with Titan Airways operations who will liaise with the aircraftcommander and issue authorization in accordance with current security regulations.


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TABLE OF CONTENTSSECTION 5 - CHECK-IN ..................................5i

5 INTRODUCTION .................................515.1 Ticketing & Documentation ........................515.2 Passenger Manifests ............................515.3 Desks requirement ............................515.4 Pre-Flight Preparation ............................525.5 Desks - preparation .............................525.6 Travel Documents and Passenger Identification ...........535.7 Security Questioning/Placarding .....................535.8 Passenger information ...........................535.9 Return Check-in ...............................535.10 Advance Passenger Information .....................545.11 Seating .....................................545.12 Check-in Closing ...............................545.13 Dangerous Goods carried by Passengers/Crew ...........54


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REVISION 1.0CHECK-IN 130331

SECTIONSECTION 55 -- CHECK-INCHECK-IN

5 INTRODUCTION

5.1 Ticketing & DocumentationUnless operating a sub-service for another carrier, passengers are issued with Titan Airwaystickets. Other tickets (Holiday company. etc) will be accepted on charters specifically for theticketing issuing organisation. Closed charter groups may travel under a master ticket with theagent identifying passengers against the provided passenger manifest.

CAUTION

Documentation and stationary for use in operations should always be stored securely to preventunauthorised access. Check-in IT systems should be logged out and/or turned off when not in useor when left unattended.

Suitable IT back-up systems should be employed to prevent loss of data.

Baggage tags shall be issued by each agent for each piece of checked baggage checked-inthrough main terminal areas. Tags should include destination and serial number.

Baggage tag stocks are NOT available from Titan Airways.

5.2 Passenger ManifestsFull passenger list will be transmitted to all agents during the day prior to departure. This listmay be available in PNL format but is likely for closed charters to be in other forms.Amendments to this will be faxed or sent through SITA to respective stations. Differences frompassenger list experienced at check-in should be notified to the charterers rep (if inattendance), and to Titan Airways.PNLs should be available for transmission to Titan Airways on request.

5.3 Desks requirementDesk requirement will be different according to the type of operation. This is especially true withprivate ad-hoc charter flights. Groups departing outbound for a closed charter often arrive inown vehicles so the check-in process can occur over a prolonged period of time. For the returnflight of such groups the entire passenger load will often arrive together at the airport for animmediate check-in. In this case a larger number of desks are required to be opened in order toprocess the passengers quickly.


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Table 5-1 provides a guideline to Titans requirements.Table 5-1 Guideline to Titan Requirements

Type of Flight Time OpenNumber of desks(as available)

Ad-hoc charter (outward) 2 STD-2:00Ad-hoc charter (inward) 3-5 STD -1:30Holiday Charter (1 class) 2-3 STD-3:00Holiday Charter (2 class) 3 STD-3:00

Self service check-in : NOT USED

Mobile check-in : NOT USED

SMS check-in : NOT USED

5.4 Pre-Flight PreparationBefore opening a flight for check-in the following actions should be considered and completedas appropriate for the operation:

Table 5-2 Pre-Flight Preparation

Review the information on the flight (type of pax / special requirements) Confirm Passenger Name List (PNL) received from airline / charterer Block seats in Departure Control System (if used) as required by any instruction from Titan Confirm the seating plan used is correct for the type and version of aircraft Check seating policy (allocated / free) Check passenger list for any special passengers (WCH, UM etc) and assign seating in accordance with Titan seating

plans Review boarding time, gate information and any other information (reason for any delay)

5.5 Desks - preparationTable 5-3 Prior to opening check-in counters:

Start and test equipment Ensure scales (if required) are functioning Ensure adequate supply of boarding cards/ baggage tags Display Titan Airways / Tour operator / charterer airline signage + flight number, STD and destination. Ensure Dangerous Goods signage must be present in any of the following locations where:

Tickets are issued Passengers Check-in Aircraft are boarded


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5.6 Travel Documents and Passenger IdentificationEach passenger presenting themselves at check-in for travel on a Titan Airways aircraft isrequired to present an approved travel identification document (passport / national ID / MilitaryID). The identification document must match the name either on the issued ticket or the mastermanifest. Name mis-matches should be resolved at a local level with charteres representativewhere possible. In the event no resolution can be found or the charterers rep is not presentthen the agent should contact Titan Airways operations control.

Table 5-4 Travel Documents

Where a ticket is issued then this shall be checked against the passengers identification document to confirm validity.A check should then be made (either within a DCS or manual) that the passenger identification document matched theperson listed to travel.The check-in agent shall check the ID document for the following:

Is the passenger the rightful holder of the ID? visual identification Is the travel document valid (check expiry dates)? Appropriate travel visa for destination country is present, stamped/signed and valid (check expiry dates).

Visa information can be found from the IATA TIM (Travel Information Manual) or similarpublication.

5.7 Security Questioning/PlacardingNational regulation may require a means being available to establish whether the passengerhas been in control of their baggage prior to check-in. Where this is required the agent shallensure that this is completed either by presence of a placard or by verbal questioning.Passengers not satisfactorily meeting the answers to these questions should bereferred/marked for selectee screening.

5.8 Passenger informationPassengers should be advised on check-in of any known delay. When checking in passengersfor a sub-chartered flight the passengers should be advised of the operating carrier.

5.9 Return Check-inSome flights operated by Titan Airways on a same day return basis may require round tripcheck-in to be completed. This is normally only used for sports events where it enablescongestion to be eased at the return departure airport. Such requirements would be advised inadvance by Titan Airways and agents requested to both check-in and issue boarding cards forthe return sector.

Return check-in is subject to: Return journey within 24 hours after departure No checked baggage is permitted No change of city pair involved


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5.10 Advance Passenger InformationMany governments require advance passenger information to be captured and submitted atspecified times. Current requirements include US Customs and Border Protection, CanadianBorder Security, UK e-Borders, CARICOM, Spain, etc.

For these operations either the approved DCS may be used after consultation with TitanAirways else we may engage the services of a third party security agency to collect passengerinformation data, check validity and visas. Such operations would be advised to the main agentin advance.

5.11 SeatingEach passenger (excluding infants) requires an assigned seat unless the flight has beendesignated as free seating (applicable to many closed charters). When allocating seating thismust me in accordance with the seat plans which are located in the individual aircraftappendices to this manual.

Passengers in exit row seats must be able bodied and agents MUST NOT locate PRM,children/infants, elderly or obese passengers to these seats.

5.12 Check-in ClosingFor closed charter operations check-in shall remain open until it is confirmed that either allpassengers are checked-in or the group leader has confirmed that no further passengers areexpected. There will be no specified check-in close time for such operations and flights maybe delayed for some or all passengers.

All public charter flights should close check-in at STD -60 unless otherwise advised or agreed.Holding for late passenger will only be permitted after consultation with Titan Airwaysoperations control and the charterer representative if available.

5.13 Dangerous Goods carried by Passengers/CrewAn approval is not required for those dangerous goods which, according to the IATADangerous Goods Regulations, can be carried by passengers or crew members. Where thefollowing table shows Operator approval required, Titan Airways should be contacted directlyfor such approval including the nature of the item being carried along with the passenger nameand reason for carriage (if available). Where the list requires that the information on nature andlocation of an item is required to be communicated to the Captain then this must be completeddirectly by the handling agent via the dispatcher. Where a passenger has to surrender a pieceof cabin baggage for stowage in the hold (due lack of cabin stowage, etc.) then it should beconfirmed with the passenger that no item(s) prohibited in hold baggage are present (lithiumbatteries/fuel cells/mercurial thermometer, etc. see full listing. If any are present they shouldbe removed and retained by the passenger prior to loading into the hold. In the eventdangerous goods not permitted for carriage on board the aircraft are discovered in passengerbaggage, a report is required to be made to the appropriate authority of the State ofoccurrence.


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130331 CHECK-IN REVISION 1.0

Table 5-5 Dangerous Goods - Passengers and Crew

Items or Articles Location Approval of The Pilot-in- Restrictionsthe CommandChecked Carry-On On the Operator(s) MUST beBaggage Baggage Person required informed

Small gaseous oxygen Yes Yes Yes Yes Yes1. No more than 5kg gross mass per cylinderor air cylinders required

for medical use 2. Cylinders, valves and regulators where fitted, must be protected fromdamage which could cause inadvertent release of the contents

3. The pilot-in-command must be informed of the number of oxygen or aircylinders loaded on board the aircraft and their loading location(s).1

Devices containing No No No n/a n/a Devices containing liquid oxygen are forbidden in carry-on baggage, checkedliquid oxygen baggage or on the person.Empty air cylinders for Yes Yes n/a No No May only be carried if empty.other purposes, suchas scuba divingCylinders of a non- Yes Yes Yes No No Spare cylinders of a similar size are allowed, if required, to ensure an adequateflammable, non-toxic supply for the duration of the journey.

2 gas worn for theoperation ofmechanical limbsNon-radioactive Yes Yes Yes No No

1. No more than 0.5kg or 0.5l total net quantity per single article;medicinal articles(including aerosols) 2. Release valves on aerosols must be protected by a cap or other suitable3 means to prevent inadvertent release of the contents

3. No more than 2kg or 2l total net quantity of all articles mentioned in 3), 10)and 13) (e.g. four aerosol cans of 500ml each) per person.

Radio isotopic cardiac n/a n/a Yes No No Only when implanted into a person as the result of medical treatment.pacemakers or otherdevices, includingthose powered byLithium batteries4implanted into a personRadio-pharmaceuticals n/a n/a Yes No No Only as the result of medical treatment.contained within thebody of a person

TITAN AIRWAYS LIMITED GROUND HANDLING MANUAL PAGE 5555

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Mobility aids (e.g. Yes No No Yes (see 5 d) iv))1. Non-spillable wet batteries must comply with Special Provision A67 or thewheelchairs) powered

vibration and pressure differential tests of Packing Instruction 872by non-spillable wetbatteries or batteries 2. Electric Mobility Aids must not be loaded unless they have been made safewhich comply with for carriage. The operator must verify that:Special Provision (a) The battery is securely attached to the mobility aidA123 , for use by (b) The battery terminals are protected from short circuits, (e.g. bypassengers whose

enclosure within a battery container), andmobility is restricted byeither a disability, their (c) Electrical circuits have been isolated.health or age, or a NOTE: Place the device into drive mode (i.e. not freewheeltemporary mobility mode),attempt to power-up; Does use of the joystick result inproblem (e.g. broken operation of the mobility aid? Supplementary motorised systems,leg) such as sea positioning systems, shall be inhibited to prevent

inadvertent operation, e.g. by the separation of cable connectors.53. Mobility Aids shall be carried in a manner such that they are protected from

damaged caused by the movement of baggage, mail, stores or other cargo,4. Where the Mobility Aid is specifically designed to allow its battery(ies) to be

removed by the user (e.g. collapsible):(a) The battery(ies) shall be removed; the Mobility Aid may then be

carried as checked baggage without restriction(b) The removed battery(ies) shall be carried in strong, rigid

packaging, which must be stowed in the cargo compartment(c) The battery(ies) shall be protected from short circuit(d) The pilot-in-command must be informed of the location of the

packed battery(e) It is recommended that passengers make advance arrangements

with each operator.


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Mobility aids (e.g. Yes No No Yes Yes1. Where possible, the mobility aid must be loaded, stowed, secured andwheelchairs) powered

unloaded in an upright position.by spillable batteries,for use by passengers 2. Electric Mobility Aids must not be loaded unless they have been made safewhose mobility is for carriage. The operator must verify that:restricted by either a (a) The battery is securely attached to the mobility aiddisability, their health or (b) The battery terminals are protected from short circuits (e.g. byage, or a temporary

being enclosed within a battery container)mobility problem (e.g.broken leg) (c) Electrical circuits have been isolated:

NOTE: Place the device into drive mode (i.e. not freewheelmode),attempt to power-up; Does use of the joystick result inoperation of the mobility aid? Supplementary motorised systems,such as sea positioning systems, shall be inhibited to preventinadvertent operation, e.g. by the separation of cable connectors.

3. If the mobility aid cannot be loaded, stowed, secured and unloaded in anupright position, the battery(ies) must be removed and carried in strong,rigid packaging:

(a) Packaging must be leak-tight, impervious to battery fluid and beprotected against upset by securing them to pallets or by securingthem in cargo compartments using appropriate means ofsecurement (other than by bracing with freight or baggage) such6as by the use of restraining straps,brackets or holders

(b) Unless batteries are non-spillable they should be fitted, wherefeasible, with spill-resistant vent caps.

(c) Batteries must be protected against short circuits,secured uprightin these packaging and surrounded by compatible absorbentmaterial sufficient to absorb their total liquid contents; and

(d) Packaging must be marked Battery, wet, with wheelchair orBattery, wet, with Mobility Aid and be labelled with a Corrosivelabel (Figure 5-22) and with package orientation labels (Figure 5-26) as required by 5;3

4. The mobility aid may then be carried as checked baggage withoutrestriction;

(a) Mobility aids must be carried in a manner such that they areprotected from being damaged by the movement of baggage, mail,stores or other cargo


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(b) the pilot-in-command must be informed of the location of themobility aid with an installed battery or the location of a packedbattery

(c) it is recommended that passengers make advance arrangementswith each operator

Mobility aids (e.g. Yes See 7d No Yes Yes1. Batteries must be of a type which meets the requirements of each test inwheelchairs) powered

the UN Manual of Tests and Criteria, Part III, subsection 38.3;by Lithium Ion (Li-Ion)batteries, for use by 2. Electric Mobility Aids must not be loaded unless they have been made safepassengers whose for carriage. The operator shall verify that:mobility is restricted by (a) The battery is securely attached to the mobility aideither a disability, their (b) The battery terminals are protected from short circuits(e.g. byhealth or age, or a

being enclosed within a battery container); andtemporary mobilityproblem (e.g. broken (c) Electrical circuits have been isolatedleg) NOTE: Place the device into drive mode (i.e. not freewheel

mode),attempt to power-up; Does use of the joystick result inoperation of the mobility aid? Supplementary motorised systems,such as sea positioning systems, shall be inhibited to preventinadvertent operation, e.g. by the separation of cable connectors.

3. Mobility Aids shall be carried such that they are protectedfrom damagecaused by the movement of baggage, mail, stores or other cargo

4. Where the Mobility Aid is specifically designed to allow its battery(ies) to be7removed by the user (e.g. collapsible):

(a) The battery(ies) must be removed and carried in thepassengercabin

(b) Battery terminals must be protected from short circuit (by insulatingthe terminals, e.g. by taping over exposed terminals)

(c) Batteries must be protected from damage (e.g. by placing eachbattery in a protective pouch)

(d) Batteries must not exceed 300 Wh(e) A maximum of either one battery not exceeding 300 Wh or two not

exceeding 160 Wh each, may be carried as spares.5. The Manufacturers instructions or Owners directions shall be followed at all

times, when removing Batteries from Mobility Aids.6. The pilot-in-command shall be informed of the location of the lithium ion

battery(ies)7. It is recommended that passengers make advance arrangements with each

operator.


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Portable medical No Yes Yes Yes No Carried by passengers for medical use;electronic devices(automated external 1. Each installed or spare battery:defibrillators (AED), (a) Must be of a type which meets the requirements of each test in thenebulizer, continuous UN Manual of Tests and Criteria, Part III, subsection 38.3; andpositive airway (b) Lithium Ion (Li-Ion) batteries must not exceed:pressure (CPAP), etc.)containing lithium metal (i) A lithium content of not more than 8 grams, oror lithium ion cells or (ii) More than 160 Wh.8 batteries (c) No more than two spare batteries may be carried.

(i) Spare batteries shall be individually protected to preventshort circuits by:

(i) Placement in to original retail packaging,(ii) Individual wrapping by a plastic bag or protective

pouch, or(iii) By insulation of the terminals using suitable

electrical tape.Small medical or Yes Yes Yes No No

1. No more than one per personclinical thermometer9 which contains mercury 2. Must be for personal use; and

3. must be in its protective case.Toiletry Articles Yes Yes Yes No No

1. "Toiletry Articles (including aerosols)" includes such items as hair sprays,(including aerosols)perfumes and colognes:

2. No more than 0.5kg or 0.5l total net quantity per single article is allowed10 3. Release valves on aerosols must be protected by a cap, or other suitable

means, to prevent inadvertent release of the contents; and4. No more than 2kg or 2l total net quantity of all articles mentioned in 3), 10)

and 13) (e.g. four aerosol cans of 500ml each) per person is allowed.Hair curlers containing Yes Yes Yes No No

1. No more than one per personhydrocarbon gas11 2. The safety cover must be securely fitted over the heating element; and

3. Gas refills must NOT be carried.


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Alcoholic beverages Yes Yes Yes No No1. Must be in retail packagingcontaining more than

24% but not more than 2. No more than 5 litres per individual receptacle; and12 70% alcohol by volume 3. No more than 5 litres total net quantity per person for such beverages.

NOTE: Alcoholic beverages containing less than 25% alcohol by volume areunrestricted.

Aerosols (non- Yes No No No No1. No more than 0.5kg or 0.5 litre total net quantity per single articleflammable, non-toxic),

with no subsidiary risk, 2. Release valves on aerosols must be protected by a cap, or other suitable13 for sporting or home means, to prevent inadvertent release of the contents; anduse 3. No more than 2kg or 2 litres total net quantity of all articles mentioned in 3),

10) and 13) (e.g. four aerosol cans of 500ml each) per person is allowed.Securely packaged Yes No No Yes No

1. No more than 5kg gross mass per person for that persons own usecartridges in Division1.4S (UN 0012 or UN 2. Must not include ammunition with explosive or incendiaryprojectiles; and140014 only); 3. Individual packages may contain only ONE Personal Allowance;

allowances must NOT be aggregated.Small packet of safety No No Yes No No

1. No more than one per person; andmatches2. Intended for Personal Use.

"Strike anywhere" No No No n/a n/a Forbidden.matches

Small cigarette lighter No No Yes No No1. No more than one per person2. Intended for Personal Use; and3. Does not contain unabsorbed liquid fuel (other than liquefied gas).

Lighter fuel and lighter No No No n/a n/a Forbidden.refills

15Premixing burner No No Yes No No

1. No more than one per personlighter ( e.g. lightersproducing a blue 2. Intended for Personal Use; andflame ) with a means of 3. Does not contain unabsorbed liquid fuel (other than liquefied gas).protection againstunintentional activation

Premixing burner No No No n/a n/a Forbidden.lighter ( e.g. lightersproducing a blue


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flame ) without ameans of protectionagainst unintentionalactivation

Battery-powered Yes Yes No Yes No1. The heat-producing component and the battery shall be isolated from eachequipment capable of

other by the removal of the heat-producing component, the battery orgenerating extremeanother component (e.g. fuse); andheat, which could

cause a fire if activated 2. Any battery removed shall be protected against short circuit by:16 (e.g. underwater high (a) Placement in original retail packaging,intensity lamps) (b) Individually wrapping in a plastic bag or protective pouch,(c) Taping over of exposed terminals using suitable electrical tape, or(d) By otherwise insulating the terminals.

Avalanche rescue Yes Yes No Yes No1. No more than one per personbackpack containing a

cylinder of compressed 2. May contain a pyrotechnic trigger mechanism containing no more thangas of Division 2.2 200mg net of Division 1.4S17

3. The backpack must be packed in such a manner that it cannot beaccidentally activated; and

4. The airbags within the backpack must be fitted with pressure relief valves.Small cartridges fitted Yes Yes Yes Yes No

1. Limited to Carbon Dioxide or another suitable Division 2.2 gasinto a self-inflating life-jacket 2. Must be for inflation purposes

3. No more than two small cylinders of Carbon Dioxide or any other suitableDivision 2.2 gas fitted within the life-jacket, per person; and

4. No more than two spare cartridges, per person.18Small cartridges for Yes Yes Yes Yes No

1. No more than four small cylinders of carbon dioxide or any othersuitableother devicesDivision 2.2 gas, per person; and

2. The water capacity of each cylinder must not exceed 50ml.NOTE: A 50ml gas cylinder is equivalent to a 28g Carbon Dioxide cartridge.


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Portable electronicdevices (such aswatches, calculatingmachines, cameras,cellular phones, laptopcomputers,camcorders)Portable electronic Yes Yes Yes No No

1. Carried by passengers or crew for personal usedevices containingLithium metal or 2. Batteries and cells must be of a type which meets the requirements of eachLithium Ion (Li-Ion) test in the UN Manual of Tests and Criteria, Part III, subsection 38.3.cells or batteries 3. Shall be carried as Carry-On baggage

4. Each Li-Ion battery must not exceed:(a) A lithium content of 2 grams; or(b) A Watt-hour rating of 100 Wh or less

19 5. If carried as checked-in baggage, measures must be taken to preventunintentional activa