1 SysAid IT 8.5. 2 Experience IT SysAid 8.5 enriches and improves the overall ITSM (IT Service Management) experience, focusing on: Mobility Functionality

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SysAid IT 8.5

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Experience IT

SysAid 8.5 enriches and improves the overall ITSM (IT Service Management) experience, focusing on:

MobilityFunctionalityEnd-User SatisfactionUser Interface

Let us describe the new experience….

FunctionalityEnd Users User Interface Mobility

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End-User Portal

SysAid Mobility Takes Another Leap Forward

A facelift with optimization:End users will experience a new End-User Portal interface on their mobile devices


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Mobile Apps UpgradeEasily Manage Service Requests From Your Mobile

Significant upgrade to SysAid Mobile Apps for iPhone, BlackBerry, Android, and Windows Phone 7, including:

Enhanced UIAdded key functionalities, such as viewing Messages, viewing End Users, and even the ability to update end-user details


My DesktopEnable End Users to Connect to Their Office Desktops

My Desktop is the newest groundbreaking addition to the End-User Portal, to help the end user on the go

Facilitates end users to access their computers from anywhere, using any HTML 5-supported device of their choice

Completely secure, admins fully manage permissions with full audit capabilities


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Asset Management DashboardSimplify Control of Your Assets

Asset Management Dashboard allows you to get a 360° bird's-eye view of your assets, providing easy analysis of the data surrounding your assets


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Asset AvailabilityGet the Whole Picture With Full Asset Tracking


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New Asset Management feature allows you to track your servers' uptime, providing you the abilityto check the percentageof your assets' overall availabilityIncludes a detailed record for every downtime encountered

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MAC & Linux Agent DeploymentGet Even More Accurate Asset Lists

Expanded compatibility with automatic deployment of SysAid Agents to Mac and Linux


Monitoring Event ManagerImprove Monitoring Capabilities With the New Event Manager

New Event Manager feature, within the Monitoring module, allows you to better view and manage events in your IT environmentA set of predefined common settings simplifies monitoring for network services and Windows processes


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Updated Password ServicesMaximize the End-User Experience

Newly implemented interactive logon architecture allows access to the Password Services wizard directly from the end user’s Windows logon screen.


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Incident Management Priority MatrixStrengthen Your ITIL Experience

Improve your workflow priorities by using the auto-generated Priority Matrix, which is based on your service requests’ impact and urgency Fully-compatible with ITIL best practices for Incident Management

Very high High Medium Low Very low

Urgent

Highest Very high High Normal Normal

Very High

Very high High Normal Normal Low

High High Normal Normal Low Low

Normal

Normal Normal Low Low Low

Low Low Low Low Low Low

Impact

Urg

ency


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UI EnhancementsCreate More Simplified and Organized Interactions

New UI enhancements throughout SysAid, e.g. redesigned SysAid IT Knowledge Base/FAQ that now uses the List and Form structureControl your views with the Hide/Show option for selected fields in SysAid IT lists


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ExtrasFeel the 8.5 Changes Everywhere

Built-in utility to collect SysAid Server logs in one click, in order to improve efficiency of your support calls to your account managers

Improved support for multiple domain environments

Improved Network Discovery

And more…


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Summary

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End-User Portal2

Mobile Apps Upgrade3

Incident Management Priority Matrix4

Asset Management Dashboard5

Monitoring Event Manager7

Password Services8

MAC & Linux Agent Deployment9

Send Log Files to SysAid Support11

Multiple Domain Support12

Improved Network Discovery13

1 My Desktop

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45 7 11

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Asset Availability6

6UI Enhancements10

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Visit us at: www.sysaid.com/IT | http://www.facebook.com/SysAidIT

Thank You


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http://www.ilient.com/

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Documents

1 SysAid IT 8.5. 2 Experience IT SysAid 8.5 enriches and improves the overall ITSM (IT Service Management) experience, focusing on: Mobility Functionality