SysAid Database Guide

‏01/02/2016‏ ‏ 1 עמוד‏‏ SysAidמדריך‏בסיס‏הנתונים‏של‏

SysAid Database Guide

Guide Reference

Introduction

Data Types

Guide Conventions

Recurring Tables

Contact Us

Database Tables

Service Records

Assets

Users

Projects and Tasks

CMDB

Monitoring

SLA/SLM

Chat

Knowledge Base

Miscellaneous

Omitted Tables

https://www.sysaid.com/Sysforums/templates/default/help/files/Guide_DB.htm#Introduction

https://www.sysaid.com/Sysforums/templates/default/help/files/Guide_DB.htm#Type

https://www.sysaid.com/Sysforums/templates/default/help/files/Guide_DB.htm#Conventions

https://www.sysaid.com/Sysforums/templates/default/help/files/Guide_DB.htm#Recur

https://www.sysaid.com/Sysforums/templates/default/help/files/Guide_DB.htm#Contact

https://www.sysaid.com/Sysforums/templates/default/help/files/Guide_DB.htm#SR

https://www.sysaid.com/Sysforums/templates/default/help/files/Guide_DB.htm#Assets

https://www.sysaid.com/Sysforums/templates/default/help/files/Guide_DB.htm#Users

https://www.sysaid.com/Sysforums/templates/default/help/files/Guide_DB.htm#Projects

https://www.sysaid.com/Sysforums/templates/default/help/files/Guide_DB.htm#CMDB

https://www.sysaid.com/Sysforums/templates/default/help/files/Guide_DB.htm#Monitoring

https://www.sysaid.com/Sysforums/templates/default/help/files/Guide_DB.htm#SLA

https://www.sysaid.com/Sysforums/templates/default/help/files/Guide_DB.htm#Chat

https://www.sysaid.com/Sysforums/templates/default/help/files/Guide_DB.htm#KB

https://www.sysaid.com/Sysforums/templates/default/help/files/Guide_DB.htm#Miscellaneous

https://www.sysaid.com/Sysforums/templates/default/help/files/Guide_DB.htm#Omitted


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מבוא

‏ ‏של ‏המערכת.‏SysAidכאדמיניסטרטור ‏הנתונים‏של ‏בסיס ‏ישירה‏אל ‏מקרים‏בהם‏תידרש‏לגישה ‏יהיו ,שלישי,‏או‏כדי‏להריץ‏שאילתות‏מורכבות‏שאינן‏נתמכות‏על‏ידי‏-דוחות‏בעזרת‏כלי‏צד‏להפיקלדוגמא,‏על‏מנת‏‏ממשק‏המשתמש.

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‏שאינן ‏טבלאות ‏שישנן ‏לב ‏סביר‏‏שים ‏במדריך, ‏מצויינת ‏שאינה ‏בטבלה ‏נתקלת ‏אם ‏זה. ‏במדריך כלולותלהניח‏שאין‏צורך‏לגשת‏אליה.‏כמו‏כן,‏אם‏נתקלת‏בשדה‏בבסיס‏הנתונים‏שאינו‏מופיע‏במדריך,‏המשמעות‏היא‏

‏שהשדה‏כבר‏לא‏נמצא‏בשימוש‏במערכת.‏

באף טבלה. שינוי שכזה עלול לגרום להשחתה של "account_id"אל תשנה את ערך השדה אזהרה: בסיס הנתונים!

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Data Types Following is a description of the different data types used by the various fields in the database. (Descriptions are from the websites of Apache, Microsoft, and Oracle, respectively.) Important: The Database Guide lists only one data type for each field. This is the data type used in SQL. To view the data types for fields in Oracle, view the file ..\SysAidServer\root\WEB-INF\conf\init_db_oracle.sql.


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Data Type

Description Database

Numerical Data

Int Integer (whole number) data from -2^31 (-2,147,483,648) through 2^31 - 1 (2,147,483,647). Storage size is 4 bytes.

All

Bigint Integer (whole number) data from -2^63 (-9,223,372,036,854,775,808) through 2^63-1 (9,223,372,036,854,775,807). Storage size is 8 bytes.

SQL

Tinyint Integer data from 0 through 255. Storage size is 1 byte.

SQL

Number Stores integers (negative, positive, floating) of up to 38 digits of precision. The Number data type can store numbers in the range of 1.0E-130 to 1.0E126.

Oracle

Float A floating point number data with the following valid values: - 1.79E + 308 through -2.23E - 308, 0 and 2.23E -308 through 1.79E + 308.

All


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String/Character Data

Varchar/Varchar2

Variable-length, non-Unicode string data. n defines the string length and can be a value from 1 through 8,000. The storage size is the actual length of the data entered + 2 bytes.

All

NVarchar

Variable-length Unicode string data. n defines the string length and can be a value from 1 through 4,000. The storage size, in bytes, is two times the actual length of data entered + 2 bytes.

SQL

Char

Fixed-length, non-Unicode string data. n defines the string length and must be a value from 1 through 8,000. The storage size is n bytes.

Oracle

NChar

Fixed-length Unicode string data. n defines the string length and must be a value from 1 through 4,000. The storage size is two times n bytes.

SQL

CLOB

Used to store unicode character-based data, such as large documents in any character set. A CLOB can be up to 2,147,483,647 characters long.

Oracle

Ntext

Variable-length Unicode data with a maximum string length of 2^30 - 1 (1,073,741,823) bytes. Storage size, in bytes, is two times the string length that is entered.

SQL


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Date + Time Data

DateTime Store values that are both dates and times or only dates. A DateTime value is stored in eight bytes — two four-byte integers.

SQL

Date The Date data type stores the year (including the century), the month, the day, the hours, the minutes, and the seconds (after midnight).

Oracle

Binary Data

Image Variable-length binary data from 0 through 2^31-1 (2,147,483,647) bytes.

SQL

Long Raw Used for storing binary data of variable length up to 2 Gigabytes in length. Note that a table can only have one Long Raw column.

Oracle


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Guide Conventions

This guide uses several conventions so that it's easier to understand. Following is an explanation of these conventions:

Convention for Explanation

Tables names and field names

Any time a table name or field name is mentioned, it is surrounded by quotation marks (""). For example, the "value_key" field in the "cust_values" table.

Field values

Any time a field value is written, it is surrounded by parentheses (). For example, "Type of SRs included in the measurement: Incident (1), Problem (6), Change (4), Request (10)". In this example, 1, 6, 4, and 10 are potential values for the given field, corresponding to the different SR types.

Lists within SysAid

Lists in SysAid are saved as integers. These integer correspond to text descriptions of each entry in the list. For example, When SysAid saves the priority of a service record with priority High, it is saved as (3), which is the ID# ("value_key") of priority High in the priority list. Each list field in this guide indicates which table to look in to see a description of the list.


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Long lists

There are certain cases where a list contains many entries, and this guide does not list all entries. In such cases, a reference to a particular .jsp is given. By opening this .jsp in your web browser and viewing the source code, you can easily see the exact database value for all entries in the list. For example, if you open http://yoursysaidserver:8080/CustomLists.jsp in your browser and view source, you can see the DB value needed to reference any list in the "cust_values" table. (E.g. (subTabComplexity) for the Complexity list.)

Recurring Tables There are several tables in SysAid that reoccur for multiple entities. They are:

table_history

table_files

table_links

monitor_day_data, monitor_week_data, monitor_month data, monitor_year_data

History tables

Each history table corresponds exactly to a regular table, with the addition of two fields: "change_time" and "changed_by". Each time a table is saved, all data is copied into the history table with a unique version number, the user who made the change, and a timestamp. In that way, every single iteration of the table is saved to the table history, while the table itself can be overwritten with only the current data. In this guide, history tables are listed along with the regular tables they correspond to. Note that not all tables have history tables.


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Attachments tables

Each entity that supports attachments includes a "_files" table to store the attachments. The layout of the "_files" tables is the same for all entities, and is as follows:

Field Type Description

id int

ID number of the entity with the attachment, e.g. SR #23, Task# 5, etc. Corresponds to the "id" field of the table for the appropriate entity

account_id nvarchar(32) SysAid account ID

file_id nvarchar(64)

Database name of the file, including full path

file_name nvarchar(255) Filename of the file

file_content image The file itself

chat_session_id int

For SRs only: attached chat ID#, for attachments that are attached to both an SR and a chat

file_date datetime Timestamp that file was attached


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Links tables

Each entity that supports external hyperlinks includes a "_links" table to store the hyperlinks. The layout of the "_links" tables is the same for all entities, and is as follows:


id int

ID number of the entity with the attachment, e.g. SR #23, Task# 5, etc.



Database name of the link, including full path

link nvarchar(255) The hyperlink itself

file_name nvarchar(255) Description of the link

file_date datetime Timestamp that the link was added

Monitor tables

Each type of monitoring rule stores data in a daily table, a weekly table, a monthly table, and a yearly table. The structures of these tables are the same for all monitoring rules. In this guide, only the structures for the services monitoring test tables (i.e. "services_day_data", "services_week_data", etc.) are detailed. The tables for the other monitoring tests are listed by name, followed by a short description.


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Database Tables

Service Records

problem_type

Contains categories used by the Service Desk, Knowledge Base, and CMDB.



problem_type nvarchar(64) Category of the SR

problem_sub_type nvarchar(64) Subcategory of the SR

route nvarchar(64) For internal use

desc_template ntext

Contains the text of the description template for this category/sub-category/third-level category combination

third_level_category nvarchar(64) Third level category of the SR

module_relevance int

Determines which category lists in SysAid display this category: End-User Portal (1), Incidents (2), Changes (4), Problems (8), Requests (16), CMDB (32). Values for all chosen lists are added together, such that a category that appears in all places would have value (63)


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incident_template int

Specifies which incident template to load when the category is selected when submitting an incident. Corresponds to the "id" field in the "service_req" table. Use (0) or NULL to use the default incident template

request_template int

Specifies which request template to load when the category is selected when submitting a request. Corresponds to the "id" field in the "service_req" table. Use (0) or NULL to use the default request template

change_template int

Specifies which change template to load when the category is selected when submitting a change. Corresponds to the "id" field in the "service_req" table. Use (0) or NULL to use the default change template

problem_template int

Specifies which problem template to load when the category is selected when submitting a problem. Corresponds to the "id" field in the "service_req" table. Use (0) or NULL to use the default problem template


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service_req, service_req_history

Contains all information regarding service records, excluding action items. Incidents, Requests, Changes, and Problems are all stored in this table using the same fields. These SR types are differentiated by the value in the "sr_type" field.


id int The ID of the service record


computer_id nvarchar(64)

SR's main asset. Corresponds to the "computer_id" field in the "computer" table

ci_id int

SR's main CI. Corresponds to the "id" field in the "ci_attributes" table

problem_type nvarchar(64)

Category of the SR. Corresponds to the "problem_type" field in the "problem_type" table

problem_sub_type nvarchar(64)

Sub-category of the SR. Corresponds to the "problem_sub_type" field in the "problem_type" table

title nvarchar(255) Title of the SR

description ntext Description of the SR


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workaround ntext Workaround for a problem

known_error nchar(1)

Known error list: No (N), Production (P), and Development (D)

status int

Status of the SR. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "status"

contact ntext Obsolete

responsibility nvarchar(64)

Assigned to administrator. Corresponds to the "user_name" field in the "sysaid_user" table

urgency int

Urgency of the SR. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "urgency"

priority int

Priority of the SR. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "priority"

notes ntext Notes field

resolution ntext Resolution field


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solution ntext Solution field

insert_time datetime SR request time

update_time datetime SR modify time

close_time datetime SR close time

update_user nvarchar(64)

User who last modified the SR. Corresponds to the "user_name" field in the "sysaid_user" table

version int

Version of the SR. Updated each time the SR is saved. Used by the SR history

submit_user nvarchar(64)

User who submitted the SR. Corresponds to the "user_name" field in the "sysaid_user" table

submit_user_type tinyint Deprecated

request_user nvarchar(64)

Request user of the SR. Corresponds to the "user_name" field in the "sysaid_user" table

request_user_type tinyint

A number signifying the type of the user who requested the SR. 1 = A computer not associated with an end user or administrator (i.e. submitted


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by the Agent) 2 = An admin 3 = An end user

responsible_manager nvarchar(64)

SR's responsible admin. Corresponds to the "user_name" field in the "sysaid_user" table

email_account nvarchar(64)

The email account from which the SR originated. Blank if the SR was not submitted by email

due_date datetime SR's due date

location int

SR's location. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "location"

parent_link int

ID# of the SR's parent SR. Corresponds to the "id" field in the "service_req" table

escalation int

The escalation level of the SR. (0) is not escalated, otherwise the escalation level appears here

third_level_category nvarchar(64)

Third level category of the SR. Corresponds to the "third_level_category" field in the "problem_type" table


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assigned_group nvarchar(64)

SR's assigned admin group. Corresponds to the "group_name" field in the "user_groups" table

timers_update_time datetime

The last time the timers associated with the SR were updated

timer1 - timer10 bigint

Accumulated timer value for the corresponding timer. For example, the default for Timer 1 is Time to Repair

cust_list1 int

SR custom list 1. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "srList1"

cust_list2 int

SR custom list 2. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "srList2"

cust_text1 nvarchar(255) SR custom text 1

cust_text2 nvarchar(255) SR custom text 2

cust_notes ntext SR custom notes

cust_int1 int SR custom int 1

cust_int2 int SR custom int 2


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cc nvarchar(255)

CC field on SR. Contains a list of usernames separated by commas. Usernames correspond to the "user_name" field in the "sysaid_user" table

project_id int

ID of the project associated with the SR. Corresponds to the "id" field in the "project" table

task_id int

ID of the task associated with the SR. Corresponds to the "id" field in the "task" table

sr_type int

Type of the SR: Incident (1), Incident Template (2), New Incident Template (3), Change (4), Change Template (5), Problem (6), Problem Template (7), Phone Call (8), Request (10), Request Template (11)

full_name nvarchar(255) Reserved

cust_date1 datetime SR custom date 1

cust_date2 datetime SR custom date 2

source int

Source of the SR: Admin Portal (1), Mobile Admin Portal (2), Phone Call (3),


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End-User Portal (4), Agent (5), Email Integration (6), Monitoring (7), Task (8), Chat (9), External Agent (10), Reminder (11), Manually from Chat (12), Password Services (13)

sr_sub_type int

Sub type of the SR. Corresponds to the sub types in the table "sr_sub_type"

followup_planned_date datetime SR follow up planned date

followup_actual_date datetime SR follow up actual date

followup_user nvarchar(64)

User marked for follow up. Corresponds to the "user_name" field in the "sysaid_user" table

followup_text ntext Follow up text

success_rating int Success rating field

reopen_counter int

Number of times the SR has been changed from a closed status class to an open one

assign_counter int

Number of times the assigned to admin has changed

max_support_level int

Highest support level the SR has reached


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current_support_level int

Current support level for the SR

agreement int

Agreement attached to the SR. Corresponds to the "id" field in the "agreement" table

survey_status int

Status of the survey: has not been sent (0), has been sent (1), has been answered (2)

impact int

Impact of the SR. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "impact"

change_category int

Change classification for changes. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "changeCategory"

archive int

Indicates whether an SR is archived (1) or not (0)

closure_information int

Closure information for a closed SR. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "closureInformation"

visible_to_eu nchar(1)

Whether the incident/request template is visible to end


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users from the End-User Portal (Y) or not (N)

sr_class nvarchar(255)

Class of the incident/request template


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service_req_log

Contains a summary of all changes to a service record.


log_id int Log ID #


service_req_id int

SR the log reports on. Corresponds to the "id" field in the "service_req" table

log_time datetime Time that the SR changed

log_type nvarchar(64)

Type of change to the SR, such as incident changed or service record changed

log_description ntext

A description of the change, such as New Incident or Incident has been assigned to…

ext_reference int

Entry number of the log for a given service record

user_name nvarchar(64)

User who made the change. Corresponds to the "user_name" field in the "sysaid_user" table


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service_req_data

Stores the screen capture for incidents submitted from the End-User Portal.


id int SR#


screen_capture image

The screenshot attached to the SR during submission from the End-User Portal

service_req_msg

Stores the message log for SRs (including incoming and outgoing emails).


id int

SR# the message is attached to. Corresponds to the "id" field in the "service_req" table


msg_time datetime

Time the message was sent/received

from_user nvarchar(64) Message sent from

to_user nvarchar(255) Message sent to


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cc_user nvarchar(255) Users CCd on the message

method nvarchar(64)

Type of message: Email (email), Automatic notification (auto), Action item notification (ITIL), SMS (sms), Instant Message (im)

subject ntext Message subject

msgid nvarchar(64)

ID of the message. The timestamp + GMT offset (i.e. time zone) is used as the ID

msg_body ntext Body of the message

email_html_source ntext

Original HTML body of the email (if the email has an HTML body)

service_req_files

Holds SR attachments. See page 8 for the structure of the attachments table.

service_req_links

Stores SR hyperlinks. See page 9 for the structure of the links table.


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work_report

Contains a log of all SR activities.


id int Activity#

service_req_id int

ID# of the SR the activity is attached to. Corresponds to the "id" field in the "service_req" table



Username of the user who left the activity. Corresponds to the "user_name" field in the "sysaid_user" table

from_time datetime Activity start time

to_time datetime Activity end time

description ntext

The description of the activity performed

cust_list1 int

Activity custom list 1. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "srActList1"

cust_list2 int

Activity custom list 2. Corresponds to the "value_key" field in the "cust_values" table for "list_name"


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"srActList2"

cust_text1 nvarchar(255) Activity custom text 1

cust_text2 nvarchar(255) Activity custom text 2

cust_notes ntext Activity custom notes

cust_int1 int Activity custom int 1




cust_date1 datetime Activity custom date 1

cust_date2 datetime Activity custom date 2

ci_id int

ID# of the CI attached to the activity. Corresponds to the "id" field in the "ci_attributes" table


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sr_sub_type

Records all SR sub types. Each sub type corresponds to a specific SR type specified in the "sr_type" field.



sr_type int

Type of the SR: Incident (1), Request (10), Problem (6), Change (4), Phone call (8)

sr_sub_type int ID# of the SR sub type

sub_type_name nvarchar(255) Name of the sub type

sub_type_form_view ntext

Lists the fields that are displayed on the form for that sub type

end_user_view ntext

Lists the fields that are displayed on the form for that sub type when viewed by end users


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sr_sub_tab, sr_sub_tab_history

Contains all information regarding action items. There is no differentiation on the DB level between action items for Requests, Changes, and Problems.



sr_id int

SR ID#. Corresponds to the "id" field in the "service_req" table

tab_name nvarchar(64)

Number of the workflow tab in order from left-to-right as it appears in the sub type. The first workflow tab is 2

sub_tab_id int ID# of the action item

sub_tab_order int

Number of the action item in order from left-to-right as it appears on the workflow tab. The action item used for the upper part of the screen is always (0), and the action items on the bottom part of the screen begin at (1)


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assigned_to nvarchar(64)

Assigned to user for the action item. Corresponds to the "user_name" field in the "sysaid_user" table

submit_user nvarchar(64)

SR submit user. Corresponds to the "user_name" field in the "sysaid_user" table

insert_time datetime SR request time

due_date datetime Action item due date

title

nvarchar(255)

Action item title

description ntext Action item description

notes ntext Action item notes

proposed_delivery_date datetime

Proposed delivery date for the SR

proposed_version nvarchar(64)

Proposed version for implementation of the change/problem

complexity int

Complexity of the SR. Corresponds to the "value_key" field in the "cust_values" table for "list_name"


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"subTabComplexity"

urgency int

Urgency of the action item. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "urgency"

priority int

Priority of the action item. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "priority"

status int

Whether the action item is Enabled (0), Disabled (1), or Completed (2)

auto_complete nchar(1)

Indicates if the action item is set to autocomplete (Y) or requires manual completion (N)

on_complete_change_status int

Update the SR to this status when the action item is completed. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "status"


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notification_id

nvarchar(255)

Notification to send for this action item. Notifications are stored in the account conf, located in the "account_conf" field in the "account" table

notification_method nvarchar(64)

Indicates whether the notification is sent on action item activation (on_active) or completion (on_completion)

duration float

Duration in hours of the SR

resources_required_in_days float

Anticipated resources (in days) required for the SR

ci_id int

ID# of the CI attached to the action item. Corresponds to the "id" field in the "ci_attributes" table

cab_meeting_reference nvarchar(64)

Reference number for the CAB meeting regarding a change

percent_completed int

Percentage of the action item completed


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cust_int1 - cust_int10 int

Custom integer fields for action items

cust_text1 - cust_text10

nvarchar(255)

Custom text fields for action items

cust_date1 - cust_date10 datetime

Custom date fields for action items

cust_list1 - cust_list10 int

Custom list fields for action items. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "subTabList1" - "subTabList10"

cust_notes1 - cust_notes10 ntext

Custom notes fields for action items

task_id int

ID# of the task attached to the action item. Corresponds to the "id" field in the "task" table

project_id int

ID# of the project attached to the action item. Corresponds to the "id" field in the "project" table

assigned_group nvarchar(64) Group responsible for


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the action item. Corresponds to the "group_name" field in the "user_groups" table

location int

Location associated with the action item. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "location"

completed_time datetime

Time the action item was completed

enabled_time datetime

Time the action item was enabled

company int

Company associated with the action item. Corresponds to the "company_id" in the "company" table

company_backup int For internal use

modify_time datetime

Action item last modify time

policy_compliance nchar(1)

Indicates if there was policy compliance for the change/problem/request (Y) or not (N)


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budgeted nchar(1)

Indicates if change/problem/request was budgeted (Y) or not (N)

approved nchar(1)

Indicates if the change/problem/request was approved (Y) or rejected (N)

user_acceptance nchar(1)

Indicates if there was user acceptance for the change/problem/request (Y) or not (N)

hardware_costs float

Hardware costs for the SR

software_costs float

Software costs for the SR

installation_costs float

Installation costs for the SR

training_costs float

Training costs for the SR

maintenance_costs float

Maintenance costs for the SR

total_costs float Total costs for the SR

internal_manpower_in_hours float Manpower in hours


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needed for the SR

total_expected_downtime_hours

float

Total expected downtime during implementation of the SR

department int

Department associated with the action item. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "departments"

expected_downtime_start datetime

Expected end of downtime associated with the SR

expected_downtime_end datetime

Expected start of downtime associated with the SR

impact int

Impact of the action item. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "impact"

reopened

nvarchar(255)

Whether the action item has not yet been completed (NULL), has been completed (No), or is currently


‏‏

reopened (Yes)

cust_float1 - cust_float10 float

Custom float fields for action items

version int

Version of the action item. Incremented by one on each save of the action item. Used by the action item history

change_time datetime

History table only. Time the revision was saved

changed_by nvarchar(64)

History table only. Username of the user who saved the revision. Corresponds to the "user_name" field in the "sysaid_user" table

allow_pdf nvarchar(1)

Allow the end user to create a PDF of the action item (Y) or not (N)

update_user nvarchar(64)

User who last modified an action item. Corresponds to the "user_name" field in the "sysaid_user" table


‏‏

reopened_note ntext

Note left by user who reopened an action item. Includes the user's name and a timestamp

and_condition nvarchar(1)

Indicates whether action item dependencies are AND (Y) or OR (N) based

additional_user nvarchar(64)

Additional user responsible for an action item. Corresponds to the "user_name" field in the "sysaid_user" table

on_activate_change_status int

Update the SR to this status when the action item is activated. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "status"

sr_sub_tab_files

Holds action item attachments. See page 8 for the structure of the attachments table.

sr_sub_tab_links

Stores action item hyperlinks. See page 9 for the structure of the links table.


‏‏

sysaid_user_routing

Records out of office SR reassignment.




Username of the out of office admin. Corresponds to the "user_name" field in the "sysaid_user" table

take_over_user nvarchar(64)

Username of the admin to receive SRs instead. Corresponds to the "user_name" field in the "sysaid_user" table

status_settings

Tells SysAid which status an incident should receive when its linked request, change, or problem is updated to a particular status.


id int ID# of the status setting


change_status int

Status of the request, change, or problem that causes the linked incident status to change. Corresponds to the "value_key" field in the "cust_values" table for


‏‏

"list_name" "status"

incident_status int

Status of the incident. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "status"

exclude_statuses nvarchar(255)

If an incident is in one of these statuses, it is not changed. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "status"

priority_matrix_cust_values

Stores the Priority Matrix.


disable int

Whether the priority rule is enabled (1) or disabled (0)

agreement_key int

The agreement to which the priority rule applies. Corresponds to the "id" field in the "agreement" table

company_key int

The company to which the priority rule applies. Corresponds to the "company_id" field in the "company" table

impact_key int

The impact for which the priority rule applies. Corresponds to the "value_key" field in the "cust_values" table for


‏‏

"list_name" "subTabImpact"

urgency_key int

The urgency for which the priority rule applies. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "urgency"

priority_key int

The priority applied to the SR if all of the other fields match. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "priority"

last_update datetime

The time the priority rule was last modified

automatic_texts

Stores automatic texts for the Send Message page.


id int ID# of the automatic text


title nvarchar(255) Title of the automatic text

description ntext Text to be inserted into messages


Group that can select the automatic text. Corresponds to the "group_name" field in the "user_groups" table, or can choose "all"


‏‏

sub_tab_views

Stores action item templates. There is no differentiation on the DB level between action items for Requests, Changes, and Problems.



id int ID# of the action item template

name nvarchar(64) Name of the action item template

sub_tab_view ntext

Specification of the fields on the action item template

sr_tab_dependences

Contains the dependencies between different action items on a change, problem, or request.



sr_id int

ID# of the SR. Corresponds to the "id" field in the "service_req" table




‏‏

sub_tab_order int

Number of the action item in order from left-to-right as it appears on the workflow tab. The action item used for the upper part of the screen is always (0), and the action items on the bottom part of the screen begin at (1)

depends_on_tab nvarchar(64)

Number of the workflow tab this action item depends upon for activation

depends_on_sub int

Number of the action item this action item depends upon for activation

dependent_method nvarchar(64)

Whether the action item is activated upon activation (on_active) or upon completion (on_completion) of the target action item

filter_expression ntext

Contains the query created by the dependency's Filter Expression as it appears in the SysAid Expression Builder

filter_sql ntext

Contains the query created by the dependency's Filter Expression


‏‏

sr_sub_tab_populate

Tells a change, problem, or request which fields to populate from other action items.



sr_id int

ID# of the SR. Corresponds to the "id" field in the "service_req" table



sub_tab_order int

Number of the action item in order from left-to-right as it appears on the workflow tab. The action item used for the upper part of the screen is always 0, and the action items on the bottom part of the screen begin at 1

field_name nvarchar(64)

The field to copy to. Corresponds to a field in the "sr_sub_tab" table

source_tab_name nvarchar(64)

Number of the workflow tab from which to copy a field

source_sub_tab_order int Number of the action item from


‏‏

which to copy a field

source_field_name nvarchar(64)

The field to be copied. Corresponds to a field in the "sr_sub_tab" table

Assets

asset_types

Contains the list of asset types.



computer_type nvarchar(64) Name of asset type

caption nvarchar(64) UI caption for asset type

file_name nvarchar(255)

Filename of the icon for the asset type

default_file_name nvarchar(255)

For predefined asset types, filename of the default icon for the asset type

ci_sub_type_id int

CI asset sub type that corresponds to the asset type. Corresponds to an "id" in the table "ci_sub_type"


‏‏

computer, computer_history

Fields for the Asset form. Some fields are also contained in the "computer_attributes" table. The type of asset is determined by the "computer_type" field.



computer_id nvarchar(64) ID of the asset

computer_name nvarchar(64) Name of the asset

computer_type nvarchar(64)

Type of the asset. Corresponds to the "computer_type" field in the "asset_types" table

parent_group nvarchar(255)

Group of the asset. Corresponds to the "group_name" field in the "computer_group" table

inventory_xml ntext

Stores the inventory.xml file sent by the SysAid Agent

inventory_time datetime

The last time the asset inventory was updated (by the Agent, by network discovery, etc.)

update_time datetime

Last time changes were saved to the asset


‏‏

ip_address nvarchar(64) IP address of the asset

description nvarchar(255) Description of the asset

username nvarchar(64)

Owner of the asset. Corresponds to the "user_name" field in the "sysaid_user" table

location_idx int

Location of the asset. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "location"

building nvarchar(64)

Building in which the asset is located

floor nvarchar(64)

Floor on which the asset is located

cubic nvarchar(64)

Cubicle in which the asset is located

catalog_number nvarchar(64)

Catalog number of the asset. Corresponds to the "catalog_number" field in the "asset_catalog" table

supplier int

Supplier of the asset. Corresponds to the "supplier_id" field in the "supplier" table


‏‏

maintenance_supplier int

Organization that provides maintenance for the asset. Corresponds to the "supplier_id" field in the "supplier" table

company_serial nvarchar(64)

Your company's serial number for the asset

external_serial nvarchar(64)

The manufacturer's external serial number for the asset

monitor nvarchar(64) The asset's monitor

monitor_serial nvarchar(64)

The serial number for the asset's monitor

collection_type int

Manner in which the asset was added to SysAid: SNMP (1), Agent (2), Manual (3), WMI (4), iOS (5), Android (6)

collection_params ntext

Contains credentials used for SNMP and WMI scanning

cust_list1 int

Asset custom list 1. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "assetList1"

cust_list2 int

Asset custom list 2. Corresponds to the "value_key" field in the


‏‏

"cust_values" table for "list_name" "assetList2"

cust_text1 nvarchar(255) Asset custom text 1

cust_text2 nvarchar(255) Asset custom text 2

cust_notes ntext Asset custom notes

cust_int1 int Asset custom integer 1

cust_int2 int Asset custom integer 2

parent_asset nvarchar(64)

ID of the parent asset of the current asset. Corresponds to the "computer_id" field in this table

department int

Department of the asset. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "departments"

company int

Company the asset belongs to. Corresponds to the "company_id" in the "company" table


disable nchar(1)

Whether the asset is disabled (Y) or not (N)


‏‏

purchase_cost float Purchase cost of the asset

purchase_currency int

Purchase currency of the asset. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "currencyList"

agent_version nvarchar(64)

Version of the SysAid Agent installed on the asset

cust_date1 datetime Asset custom date 1

cust_date2 datetime Asset custom date 2

last_access datetime

The last time the SysAid Agent installed on the asset contacted the SysAid Server

last_remote_access datetime

The last time the asset was accessed by Remote Desktop

last_remote_host nvarchar(64)

The hostname of the last device to access the asset using My Desktop

version int

Version of the asset. Incremented by one on each save of the asset. Used by the asset history




‏‏



snmp_cust_text_1 - snmp_cust_text_20

nvarchar(255) SNMP custom text fields. Used to store the values of customized OIDs

packets_in float

Network traffic received by the asset's primary network card

packets_out float

Network traffic sent by the asset's primary network card

mac_address nvarchar(255)

MAC address of the asset's primary network card

last_boot datetime

Last time the asset was booted

track_asset int

Indicates whether asset availability is recorded for the asset (1) or not (0)

first_access datetime

First time the SysAid Agent installed on the asset contacted the SysAid Server


‏‏

device_status int

Device MDM status: Enrolled (1), Not Enrolled (2), Revoked by Admin (3), Revoked by End User (4)

device_policy int

Device MDM policy. Corresponds to the "id" field in the "mdm_policy" table

device_ownership int

Whether a mobile device is Employee Owned (1) or Corporate Owned (2)

device_imei nvarchar(255) IMEI of the mobile device asset

device_icc nvarchar(255) ICC of the mobile device asset

device_home_carrier nvarchar(255)

Home carrier of the mobile device asset

device_current_carrier nvarchar(255)

Current carrier of the mobile device asset

device_phone_number nvarchar(64)

Mobile device asset phone number

device_push nvarchar(255)

Used for MDM push notifications

ios_push_magic nvarchar(255)

Used for MDM push notifications

ios_unlock_token ntext Apple unlock key for iOS


‏‏

devices

designated_rds nvarchar(64) For future use

computer_attributes, computer_attributes_history

Fields for the Asset form. Some fields are also contained in the "computer" table.



computer_id nvarchar(64) ID of the asset

cpu_vendor

nvarchar(255)

Vendor of the asset's CPU

cpu_model

nvarchar(255)

Model of the asset's CPU

cpu_speed int Speed of the asset's CPU

bios_type

nvarchar(255)

BIOS information for the asset

display_adapter

nvarchar(255)

Asset's display adapter

display_memory int

On-board memory for the asset's display adapter

display_resolution nvarchar(255 Screen resolution for the


‏‏

) asset's connected monitor

os_type

nvarchar(255)

Asset's OS type

os_version

nvarchar(255)

Asset's OS version

os_service_pack

nvarchar(255)

Service pack number for the asset's OS

memory_physical decimal

Physical memory of the asset

serial nvarchar(64) Asset's serial number

model nvarchar(64) Model of the asset

manufacturer nvarchar(64) Manufacturer of the asset

purchase_date datetime

Date the asset was purchased

warranty_expiration datetime

Date the asset's warranty expires

last_maintenance datetime

Last maintenance performed on the asset

last_page_count int

For printers, the last page count taken

maintenance_page_coun int For printers, the page count


‏‏

t taken at the time of the last maintenance

disks_size int

Total size of asset's storage devices

disks_count int

Number of storage devices in the asset

mem_banks int

Number of memory banks in the asset

occupied_mem_banks int

Number of occupied memory banks in the asset

free_mem_banks int

Number of free memory banks in the asset

cpu_count int Number of CPUs in the asset

os_name

nvarchar(255)

Name of the asset's OS

os_platform nvarchar(64)

Platform of the asset's OS (e.g. Windows 7 Professional)

version int

Revision # for the "computer_attributes" table. Used for " computer_attributes_history"


‏‏

computer_group

Defines all asset groups.



group_name nvarchar(255) Name of the asset group

parent_group_name nvarchar(255)

Name of the parent group of the asset. Corresponds to the "group_name" field in this table

group_description nvarchar(255)

A short description that includes the number of assets in the group

group_level int

How many levels deep the group is from the top level group. The top level group is (1)

computer_lists

Stores additional information about assets, such as software products installed, services and processes running, etc.




ID of the asset to which the list belongs. Corresponds to the "computer_id" field in the "computer" table


‏‏

list_type nvarchar(64) The type of list, e.g. "Software"

value nvarchar(255)

The list entry, e.g. "SysAid Agent version 8.6.1"

list_display nvarchar(255)

For services, a short description of the service

version nvarchar(255) For software products, the version #

license nvarchar(255)

For software products that SysAid knows how to extract the license key, the software license key

computer_users

List of computers and the users assigned to them.




ID of the asset the users are connected to


Username of the user who logged on to the computer. This is not the SysAid username, but rather the username used to log on to the computer

full_name nvarchar(255)

Full name of the user connected to the asset


‏‏

email_address nvarchar(64)

Email address of the user connected to the asset

computer_files

Holds asset attachments. See page 8 for the structure of the attachments table.

computer_links

Stores asset hyperlinks. See page 9 for the structure of the links table.

computer_log

Stores entries to the asset Activity Log.


log_id int

ID# of the log details. Corresponds to the "log_id" field in the "computer_changes" table



ID of the computer that had the change. Corresponds to the "computer_id" field in the "computer" table

log_time datetime Time of the log entry

log_type nvarchar(64) Type of the log entry

log_sub_type nvarchar(64) Sub type of the log entry


‏‏

log_description ntext Short description of the log entry

ext_reference int

SR number connected to the log entry, if applicable. Corresponds to the "id" field in the "service_req" table


User who made the change. Corresponds to the "user_name" field in the "sysaid_user" table

ext_reference2 int

SR# to which activity created from a chat between the admin and this computer was added. Corresponds to the "id" field in the "service_req" table

computer_changes

Stores additional information for entries to the asset Activity Log.




ID of the computer that had the change. Corresponds to the "computer_id" field in the "computer" table

change_time datetime Time of the change

change_type nvarchar(64) Type of the change

change_sub_type nvarchar(64) Sub type of the change


‏‏

change_description ntext A description of the change

log_id int ID# of the change in this log

user2asset

Records the contents of the Users field on the Asset form.




Username of the user connected to the asset. Corresponds to the "user_name" field in the "sysaid_user" table


ID of the asset the user is connected to. Corresponds to the "computer_id" field in the "computer" table

software, software_history

Contains all fields on the Software form.


software_id int ID# of the software product


product_name nvarchar(255) Name you give to the software


‏‏

product

version nvarchar(64) Version of the software product

vendor nvarchar(64) Vendor of the software product

licenses int

Number of licenses of the software product that you've paid for

purchase_date datetime

Date the software product was purchased

support_expiration datetime

Date the support for the software product ends

notes ntext Notes about the software product

company int

Company the software product belongs to. Corresponds to the "company_id" in the "company" table


supplier int

Supplier of the software product. Corresponds to the "supplier_id" field in the "supplier" table

cust_list1 int

Software custom list 1. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "softwareList1"


‏‏

cust_list2 int

Software custom list 2. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "softwareList2"

cust_text1 nvarchar(255) Software custom text 1

cust_text2 nvarchar(255) Software custom text 2

cust_notes ntext Software custom notes

cust_int1 int Software custom integer 1

cust_int2 int Software custom integer 2

cust_date1 datetime Software custom date 1

cust_date2 datetime Software custom date 2

history_version int

Version of the software product (for the software product history). Incremented by one on each save of the software product





freeware nvarchar(1) Indicates if the product is


‏‏

freeware (0) or licensed (1)

exceedlic_installed int

Number of licenses of the software product installed beyond the licensed amount

software_files

Holds software item attachments. See page 8 for the structure of the attachments table.

software_links

Stores software hyperlinks. See page 9 for the structure of the links table.

software2install_name

Records which install names are linked to which software products.



software_id int

ID# of the software product. Corresponds to the "software_id" field in the "software" table

install_name nvarchar(255)

Install name connected to the software product. Corresponds to the "value" field in the "computer_lists" table


‏‏

asset_catalog, asset_catalog_history

Contains all fields on the Catalog form.



catalog_number nvarchar(64) Catalog item ID

name nvarchar(255) Catalog item name

model nvarchar(64) Model of the catalog item

manufacturer nvarchar(64) Manufacturer of the catalog item

supplier_id int

ID# of the supplier of the catalog item. Corresponds to the "supplier_id" field in the "supplier" table

notes ntext Notes about the catalog item

cust_date1 datetime Catalog item custom date 1

cust_date2 datetime Catalog item custom date 2

version int

Version of the catalog item. Updated each time the catalog item is saved. Used by asset_catalog_history




‏‏



asset_catalog_files

Holds catalog item attachments. See page 8 for the structure of the attachments table.

asset_catalog_links

Stores catalog item hyperlinks. See page 9 for the structure of the links table.

supplier, supplier_history

Contains all fields on the Supplier form.


supplier_id int ID# of the supplier


name nvarchar(255) Name of the supplier

address ntext Address of the supplier

phone nvarchar(64) Phone number of the supplier

fax nvarchar(64) Fax number of the supplier

email_address nvarchar(64) Email address of the supplier


‏‏

notes ntext Notes about the supplier

mobile nvarchar(64)

Mobile number of the contact person at the supplier

phone2 nvarchar(64)

A second phone number for the supplier

contact_name nvarchar(64)

Name of the contact person at the supplier

account_number nvarchar(64)

Your account number with the supplier

cust_list1 int

Supplier custom list 2. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "supplierList2"

cust_list2 int

Supplier custom list 1. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "supplierList1"

cust_text1 nvarchar(255) Supplier custom text 1

cust_text2 nvarchar(255) Supplier custom text 2

cust_notes ntext Supplier custom notes

cust_int1 int Supplier custom integer 1

cust_int2 int Supplier custom integer 2


‏‏

cust_date1 datetime Supplier custom date 1

cust_date2 datetime Supplier custom date 2

version int

Version of the supplier. Incremented by one on each save of the supplier. Used by the asset history





supplier_files

Holds supplier attachments. See page 8 for the structure of the attachments table.

supplier_links

Stores supplier hyperlinks. See page 9 for the structure of the links table.


‏‏

discovery_service

Records information about the different Remote Discovery Service (RDS) nodes reporting to SysAid.


id int ID# of the RDS node

discovery_service_name nvarchar(64) Name of the RDS node

create_date datetime

Date the RDS node was installed

upgrade_date datetime

Date the RDS node was upgraded to a newer version

last_connection_date datetime

Last time the RDS node contacted the SysAid Server

description nvarchar(255) For future use

ip_address nvarchar(64)

IP address of the machine hosting the RDS node

location nvarchar(64) For future use

version nvarchar(64)

Version of the SysAid Remote Discovery Service

owner nvarchar(64) For future use

domain nvarchar(255) Domains visible to the RDS


‏‏

node

windows nchar(1)

Whether the hosting computer is Windows based (Y) or not (N)

rds_url nvarchar(255)

URL that RDS attempts to connect to (e.g. the SysAid Server URL)

client_version nvarchar(64)

Displays the latest version of the SysAid Agent that RDS deploys. This field updates when RDS downloads a new version of the Agent from the SysAid Server

customized_snmp_oids

Stores entries to the list of Customized SNMP OIDs.


id int Customized OID ID#

oid nvarchar(255) Customized OID address

display_name nvarchar(255) Customized OID display name

mapped_field int

Asset field to which to import data. You may view the HTML source for CustomizedSnmpOids.jsp for a full list of which integers correspond to


‏‏

which fields

filter_name nvarchar(255)

Contains the query created by the OID's Filter as it appears in the SysAid Expression Builder

filter_expression nvarchar(255)

Contains the query created by the OID's Filter

filter_node ntext

Contains the query created by the OID's Filter in XML format

is_writable nvarchar(1)

Determines whether an OID can be written to from within SysAid (1) or not (0)

addon_db_name nvarchar(64)

When mapping to custom asset fields added to the DB from Customize > Entities, this field shows the DB name of the mapped field. Corresponds to a custom field in the "computer" table

online_users

List of online users as reported by the SysAid Agent.


id int ID# of the online user in this table



‏‏


Username of the online user. Corresponds to the "user_name" field in the "sysaid_user" table


ID of the computer to which the user is logged in. Corresponds to the "computer_id" field in the "computer" table

computer_name nvarchar(64)

Name of the computer to which the user is logged in. Corresponds to the "computer_name" field in the "computer" table

domain nvarchar(64)

Domain of the logged in user (LDAP users only). Corresponds to the "login_domain" field in the "sysaid_user" table

client_name nvarchar(64)

Method in which the user is logged in (e.g. console)


IP address from which the user is logged in (only shown if the user is logged in remotely and not from the console)

session_id nvarchar(64)

ID number of the user's session on the logged in computer

last_update_date datetime

Last time the logged in computer contacted the SysAid Server

disconnected int Whether the online user is connected


‏‏

to the computer's console (0) or not (1) (e.g. locked computer)

online_users_history

History of online_users table. Allows to see logins/logoffs of various assets in the network.



id int ID# of the online user in this table


Username of the user who had been online. Corresponds to the "user_name" field in the "sysaid_user" table


ID of the computer to which the user was logged in. Corresponds to the "computer_id" field in the "computer" table

computer_name nvarchar(64)

Name of the computer to which the user was logged in. Corresponds to the "computer_name" field in the "computer" table

domain nvarchar(64)

Domain of the user who had been logged in (LDAP users only). Corresponds to the "login_domain" field in the "sysaid_user" table


‏‏

client_name nvarchar(64)

Method in which the user was logged in (e.g. console)


IP address from which the user was logged in (only shown if the user is logged in remotely and not from the console)

session_id nvarchar(64)

ID number of the user's session on the computer that had been logged in

login_time datetime Time the user logged in

logout_time datetime Time the user logged out

asset_offline_log

Records asset availability


asset_id nvarchar(64)

ID of the asset. Corresponds to the "computer_id" field in the "computer" table

offline_start_time datetime Time the asset went offline

offline_end_time datetime Time the asset came back online

offline_minutes int

Time in minutes that the asset was offline


‏‏

online_assets

Contains a list of all online assets that have the Agent installed.


asset_id nvarchar(64)

ID of the asset. Corresponds to the "computer_id" field in the "computer" table

is_online int Whether the asset is online (1) or not (0)

last_update datetime

The last time the computer checked in with the SysAid Server

mdm_policy

Contains all MDM policies.


id int ID# of the MDM policy

name nvarchar(255) Name of the policy

request_time datetime

Time the policy was last edited

revision int

Revision of the device policy. Incremented by 1 each time the policy is saved


‏‏

enable_password nchar(1)

Determines whether a mobile device requires a passcode (Y) or not (N)

allow_simple_password nchar(1)

Determines whether a mobile device permits a simple passcode (Y) or not (N)

alphanumeric_password_req nchar(1)

Determines whether a mobile device requires an alphanumeric passcode (Y) or not (N)

min_password_length int Minimum passcode length

min_complex_password int

Minimum number of complex characters in the passcode

max_password_age int

Maximum passcode length in days before user needs to change it

auto_lock int

Time in minutes before mobile device locks automatically

password_history int

Number of unique passcodes required before a passcode can be reused

max_failed_password int Maximum number of


‏‏

failed passcode attempts before all data on mobile device is erased

email_type int

Email protocol used for the mobile device: IMAP (1), POP (2), Exchange ActiveSync (3)

account_name nvarchar(255)

Name of the email account specified by the policy

path_prefix_imap nvarchar(255)

When using the IMAP protocol, specifies the path prefix

user_display_name nvarchar(255)

Display name of the user of the mobile device to which the policy is applied


Email address of the user of the mobile device to which the policy is applied

host_name nvarchar(64)

Host name of the incoming mail server

server_port nvarchar(32)

Port on which to access the incoming mail server

user_name nvarchar(64) Username on the


‏‏

incoming mail server of the user of the mobile device to which the policy is applied

auth_type int

The authentication method used by the incoming mail server: Password (1), MD5 Challenge Response (2), NTLM (3), HTTP MD5 Digest (4)

use_ssl nchar(1)

Whether to use SSL for communication with the incoming mail server (Y) or not (N)

outoging_host_name nvarchar(64)

Host name of the outgoing mail server

outgoing_server_port nvarchar(32)

Port on which to access the outgoing mail server

outgoing_user_name nvarchar(64)

Username on the outgoing mail server of the user of the mobile device to which the policy is applied

outgoing_auth_type int

The authentication method used by the outgoing mail server: Password (1), MD5


‏‏

Challenge Response (2), NTLM (3), HTTP MD5 Digest (4)

outgoing_use_ssl nchar(1)

Whether to use SSL for communication with the outgoing mail server (Y) or not (N)

domain_name nvarchar(64)

Domain name of the user of the mobile device to which the policy is applied

sync_emails_date_range int

Time frame to synch emails to the user's mobile device: Unlimited (0), Three days (3), One week (7), Two weeks (14), One month (31)

passcode_grace_period int

Maximum grace period to unlock a locked mobile device without needing a passcode: Immediately (0), 1 Minute (1), 5 Minutes (2), 15 Minutes (3), 1 Hour (4), 4 Hours (5)


‏‏

mdm_wifi_policy

Contains all Wi-Fi policies for MDM.


id int ID# of the Wi-Fi configuration

policy_id int

MDM policy to which the Wi-Fi policy is connected. Corresponds to the "id" field in the "mdm_policy" table

type int

Type of Wi-Fi encryption: Open (1), WEP (2), WPA/WPA2 (3)

ssid nvarchar(255)

SSID of the wireless network configured

auto_join nchar(1)

Whether to connect automatically to the network if it's within range (Y) or not (N)

hidden_network nchar(1)

Whether the network is hidden (Y) or not (N)

encryption_key nvarchar(64) Password for the wireless network

revision int

Revision of the Wi-Fi policy. Incremented by 1 each time the policy is saved


‏‏

users_remote_assets

Specifies which users can perform My Desktop sessions to which computers.


id int ID# of the assignment


Username of the user assigned to the asset. Corresponds to the "user_name" field in the "sysaid_user" table

login_domain nvarchar(64)

Domain of the user assigned to the asset. Corresponds to the "login_domain" field in the "sysaid_user" table

login_user_upper nvarchar(64) User's login name in all uppercase letters

computer_id nvarchar(64) Asset assigned to the user. Corresponds to the "computer_id" field in the "computer" table

description nvarchar(255) Description of the asset

note nvarchar(255) Note about the asset


‏‏

remote_active_sessions

Contains a list of all active My Desktop sessions.



Username of the user with an active My desktop session. Corresponds to the "user_name" field in the "sysaid_user" table

source_host nvarchar(64) Name of the computer that launched the My Desktop session

target_host nvarchar(64) Computer being remotely controlled by the My Desktop session

session_id nvarchar(64) ID of the My Desktop session

rcg nvarchar(64)

Computer hosting the SysAid Remote Control Gateway (RCG) being used for the My Desktop session

session_start_time bigint Time the My Desktop session was initiated


‏‏

Users

sysaid_user, sysaid_user_history

Contains all fields on the User form. This table holds both administrators and end users. Admins and end users are differentiated by the value in the "administrator" field.



The username of the user


password nvarchar(64) The user's password

first_name nvarchar(64) The user's first name

last_name nvarchar(64) The user's last name

main_user nchar(1)

Indicates whether this is the main SysAid user created during installation (Y) or not (N). There is only one main user

email_address nvarchar(64) The user's email address

sms_number nvarchar(255)

The phone number of the user's mobile device

user_conf ntext Contains all personal


‏‏

preferences for a given user

phone nvarchar(64)

The user's phone number

cell_phone nvarchar(64)

The user's cell phone number

notes nvarchar(255) Notes about the user

location int

The user's location. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "location"

car_number nvarchar(64)

The user's license plate number

building nvarchar(64)

The building where the user is located

floor nvarchar(64)

The floor where the user is located

cubic nvarchar(64)

The cubicle where the user is located

administrator nchar(1)

Whether the user is an administrator (Y) or an end user (N)


‏‏

manager nchar(1)

Whether the user has access to the Manager Portal (Y) or not (N)

version int

Version of the user profile. Incremented by one on each save of the profile. Used by the user profile history

cust_list1 int

User custom list 1. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "userList1"

cust_list2 int

User custom list 2. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "userList2"

cust_text1 nvarchar(255) User custom text 1

cust_text2 nvarchar(255) User custom text 2

cust_notes ntext User custom notes

cust_int1 int User custom integer 1

cust_int2 int User custom integer 2

department int

The user's department. Corresponds to the


‏‏

"value_key" field in the "cust_values" table for "list_name" "departments"

company int

The user's company. Corresponds to the "company_id" in the "company" table


disable nchar(1)

Whether the user is disabled (Y) or not (N)

expiration_time datetime

Date the user's access to SysAid expires

cust_date1 datetime User custom date 1

cust_date2 datetime User custom date 2

history_version int

Version of the user's profile. Incremented by one on each save of the user profile. Used by the user history

ldap int

Indicates whether a user is an enabled LDAP user (1), a disabled LDAP user (2), a disabled manually created user (3), or an enabled


‏‏

manually created user (4)





email_notifications nchar(1)

Whether the user receives email notifications (Y) or not (N)

permissions_by_groups nchar(1)

Applicable to admins only: Whether the admins permissions are managed by group (Y) or individually (N)

user_manager_name nvarchar(64)

Username of the user's direct manager. Corresponds to another "user_name" in the "sysaid_user" table

chat_nick_name nvarchar(64)

Name to display during chat sessions

enable_login_to_eup nchar(1) Determines whether the


‏‏

user can log in to the End-User Portal (Y) or not (N)

agreement int

SLA agreement applied to the user. Corresponds to the "id" field in the "agreement" table

display_name nvarchar(64)

Name to display for this user throughout SysAid

secondary_email nvarchar(64)

Alternative user email address, used for Password Self Service unlock account and reset password

sr_email_notif_condition ntext

Contains the filter for which automatic SR email notifications the user receives

login_user nvarchar(64)

Username that the user uses to log into SysAid

login_domain nvarchar(64)

Domain that the user uses to log into SysAid

login_guid nvarchar(64)

Unique login ID for LDAP users. Randomly generated for non-LDAP users


‏‏

calculated_user_name nvarchar(255)

"first_name" + "last_name", or if both are blank, shows "user_name"

calculated_user_name_upper nvarchar(255)

The "calculated_user_name" in all uppercase letters

locale nvarchar(64)

User's chosen language. A full list of language options can be seen by viewing the HTML source for Preferences.jsp

timezone nvarchar(64)

User's time zone. A full list of time zone options can be seen by viewing the HTML source for Preferences.jsp

charset nvarchar(64)

Encoding used to display the user's chosen language

login_user_upper nvarchar(64)

"login_user" in all uppercase letters

user_name_upper nvarchar(64)

"user_name" in all uppercase letters


‏‏

sysaid_user_files

Holds user attachments. See page 8 for the structure of the attachments table.

sysaid_user_links

Stores user hyperlinks. See page 8 for the structure of the links table.

sysaid_user_permissions

Stores permissions for users who are administrators.



Username of the administrator. Corresponds to the "user_name" field in the "sysaid_user" table

permission_conf ntext List of the administrator's permissions

user_groups

List of all user groups. Whether the group is for admins only, end users only, or both is determined by the "group_type" field.



group_name nvarchar(64) Name of the user group


‏‏

group_type int

Type of the user group: general (0), administrators only (1), or end users only (2)

support_level int Support level of the group

permission ntext

For groups with group permissions, lists all permissions for the group

display_group nchar(1)

Whether the group appears in the Admin Group field on SRs (Y) or not (N)

user2group

Lists which users are part of each group.



group_name nvarchar(64)

Name of the user group. Corresponds to the "group_name" field in the "user_groups" table


Name of the user in the group. Corresponds to the "user_name" field in the "sysaid_user" table


‏‏

company, company_history

Contains all fields on the Company form.


company_id int ID# of the company


company_name nvarchar(255) Name of the company

address nvarchar(255) Line 1 of the company address

address2 nvarchar(255) Line 2 of the company address

city nvarchar(64) City where the company is located

state nvarchar(64) State where the company is located

zip nvarchar(64) Company's zip code

country nvarchar(64)

Country where the company is located

phone nvarchar(64) Company's phone number

fax nvarchar(64) Company's fax number

notes ntext Notes about the company

cust_list1 int

Company custom list 1. Corresponds to the "value_key" field in the


‏‏

"cust_values" table for "list_name" "companyList1"

cust_list2 int

Company custom list 2. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "companyList1"

cust_text1 nvarchar(255) Company custom text 1

cust_text2 nvarchar(255) Company custom text 2

cust_notes ntext Company custom notes

cust_int1 int Company custom int 1

cust_int2 int Company custom int 2

expiration_time datetime

Date that the company's access to SysAid expires

cust_date1 datetime Company custom date 1

cust_date2 datetime Company custom date 2

version int

Version of the company's profile. Incremented by one on each save of the company profile. Used by the company history




‏‏



agreement int

SLA agreement applied to the company. Corresponds to the "id" field in the "agreement" table

agreement_start datetime

Start of your service agreement with the company

agreement_end datetime

End of your service agreement with the company

logo_file_name nvarchar(64)

Filename of the company logo you've uploaded to SysAid

company_files

Holds company attachments. See page 8 for the structure of the attachments table.

company_links

Stores company hyperlinks. See page 9 for the structure of the links table.


‏‏

uss_security_questions

Stores all security questions that a user can choose for Password Services.


id int ID# of the security question


security_question nvarchar(255) The security question

visible nvarchar(1)

Whether the question is visible (Y) or not (N)

mandatory nvarchar(1)

Whether the question is mandatory (Y) or not (N)

user_questions

Records which questions each user has selected to answer for Password Services, as well as their answers.




Username of the user who answered a question. Corresponds to the "user_name" field in the "sysaid_user" table


‏‏

question_id int

ID# of the question answered by the user. Corresponds to the "id" field in the "uss_security_questions" table

answer nvarchar(255) User's answer to the security question

user_answer_attempts

Records the number of unsuccessful user attempts to answer their Password Services security questions.




Username of the user who attempted to answer a security question. Corresponds to the "user_name" field in the "sysaid_user" table

attempts int

Number of unsuccessful attempts to answer a security question that the user has made

lock_date datetime

Time that the user was locked out of Password Self Service


‏‏

uss_notif_events

Lists all Password Services events that trigger a notification, as well as the notification to be sent.


id int ID# of the notification event


event_name nvarchar(64)

Type of event that triggered the notification: (ResetPassword) or (UnlockAccount)

notification nvarchar(64)

Notification for the Password Services event. Notifications are stored in the account conf, located in the "account_conf" field in the "account" table


Contains the query created by the notification's Filter Expression as it appears in the SysAid Expression Builder

filter_sql ntext

Contains the query created by the notification's Filter Expression


‏‏

Projects and Tasks

project, project_history

Contains all fields on the Project form.


id int Project ID#


version int

Version of the project. Incremented by one on each save of the project. Used by the project history

category int

Project category. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "projectCats"

title nvarchar(255) Title of the project

description ntext Description of the project

status int

Project status. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "projectStatuses"

notes ntext Notes about the project

start_time datetime Project start time


‏‏

end_time datetime Project end time

raw_estimation int

Estimated time to complete project in hours

request_group nvarchar(64)

Group that requested the project. Corresponds to the "group_name" field in the "user_groups" table

manager nvarchar(64)

Project manager. Corresponds to the "user_name" field in the "sysaid_user" table


Group assigned to the project. Corresponds to the "group_name" field in the "user_groups" table

cust_list1 int

Project custom list 1. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "prList1"

cust_list2 int

Project custom list 2. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "prList2"

cust_text1 nvarchar(255) Project custom text 1

cust_text2 nvarchar(255) Project custom text 2

cust_notes ntext Project custom notes


‏‏

cust_int1 int Project custom integer 1

cust_int2 int Project custom integer 2

company int

Company for which the project is being done. Corresponds to the "company_id" in the "company" table


incidentTitle nvarchar(255)

Title to give to incidents created by notifications from this project

cust_date1 datetime Project custom date 1

cust_date2 datetime Project custom date 2

progress int

Progress towards completion of the project. Displayed as a %

project_log

Contains the contents of the project history tab.


log_id int ID# of the log entry


project_id int

ID# of the associated project. Corresponds to the "id" field in the


‏‏

"project" table

log_time datetime Time the project was updated

log_type nvarchar(64) Type of update made to the project

log_description ntext

Description of the update made to the project

ext_reference int

Entry number of the log for a given project


Username of the user who updated the project. Corresponds to the "user_name" field in the "sysaid_user" table

project_files

Holds project attachments. See page 8 for the structure of the attachments table.

project_links

Stores project hyperlinks. See page 9 for the structure of the links table.

task, task_history

Contains all fields on the Task form.


id int ID# of the task


‏‏


version int

Version of the task. Incremented by one on each save of the task. Used by the task history

project_id int

ID# of the parent project. Corresponds to the "id" field in the "project" table

category int

Task category. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "taskCats"

title nvarchar(255) Title of the task

description ntext Description of the task

status int

Status of the task. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "taskStatuses"

notes ntext Notes about the task

progress int

Progress of the task. Measured as a %

start_time datetime Task start time

end_time datetime Task end time


‏‏

estimation int

Estimated time needed to complete the task (in hours)

cust_list1 int

Task custom list 1. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "taskList1"

cust_list2 int

Task custom list 2. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "taskList2"

cust_text1 nvarchar(255) Task custom text 1

cust_text2 nvarchar(255) Task custom text 2

cust_notes ntext Task custom notes

cust_int1 int Task custom integer 1

cust_int2 int Task custom integer 2


Notification to send for this task. Notifications are stored in the account conf, located in the "account_conf" field in the "account" table

cust_date1 datetime Task custom date 1

cust_date2 datetime Task custom date 2


‏‏

ci_id int

ID# of the CI attached to the task. Corresponds to the "id" field in the "ci_attributes" table

task_dependency int

ID# of the task upon which this task is dependent. Corresponds to another "id" in the "task" table

task_dependency_type int

Type of task dependency: Start to Start (1), Start to End (2), End to End (3), End to Start (4)

task_log

Contains the contents of the task history tab.


log_id int ID# of the log entry


task_id int

ID# of the associated task. Corresponds to the "id" field in the "task" table

log_time datetime Time the task was updated

log_type nvarchar(64) Type of update made to the task

log_description ntext Description of the update made to the


‏‏

task

ext_reference int Entry number of the log for a given task


Username of the user who updated the task. Corresponds to the "user_name" field in the "sysaid_user" table

task_users

Records the users assigned to a task.


id int ID# of the table entry



Username of the user assigned to the task. Corresponds to the "user_name" field in the "sysaid_user" table

user_role int

The users role in the project. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "userRoles"

task_activities

List of task activities.



‏‏

id int Activity#

task_id int

ID# of the task the activity is attached to. Corresponds to the "id" field in the "task" form



Username of the user who left the activity. Corresponds to the "user_name" field in the "sysaid_user" table

from_time datetime Activity start time

to_time datetime Activity end time

description nvarchar(4000)

A description of the activity performed

activity_status int

Status of the activity. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "activityStatuses"

ci_id int

ID# of the CI attached to the activity. Corresponds to the "id" field in the "ci_attributes" table

task_files

Holds task attachments. See page 8 for the structure of the attachments table.


‏‏

task_links

Stores task hyperlinks. See page 9 for the structure of the links table.

CMDB

ci_attributes, ci_history

Contains all fields on the CI form. CI types are differentiated using the "ci_type" field.


id int CI ID#


ci_name nvarchar(64) Name of the CI

serial nvarchar(64) Serial number of the CI

ci_type int

Type of the CI. Corresponds to the "id" field in the "ci_type" table

location int

CI location. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "location"

owner nvarchar(64)

Owner of the CI. Corresponds to the "user_name" field in the


‏‏

"sysaid_user" table

owner_group nvarchar(64)

Group that owns the CI. Corresponds to the "group_name" field in the "user_groups" table

company int

Company that the CI belongs to. Corresponds to the "company_id" in the "company" table


supplier int

Supplier of the CI. Corresponds to the "supplier_id" field in the "supplier" table

supply_date datetime

Date the CI is supposed to arrive

accept_date datetime Date the CI actually arrives

status int

Status of the CI. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "CIStatus"

priority int

Priority of the CI. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "priority"

notes ntext Notes about the CI


‏‏

import_item_id nvarchar(64)

ID of the asset, name of the catalog item, or ID# of the software product from which the CI was imported. Corresponds to the "computer_id" field in the "computer" table, the "catalog_number" field in the "asset_catalog" table, or the "software_id" field in the "software" table

import_item_type int

Entity from which the CI was imported: Not imported (0), Asset (1), Software Product (2), or Catalog Item (3)

import_desc nvarchar(255)

History table only. Type and name of the import item

history_version int

Version of the CI. Incremented by one on each save of the CI. Used by the CI history

ci_cust_text_1 - ci_cust_text_50

nvarchar(64) CI custom text 1 - 50

ci_cust_long_text_1 - ci_cust_long_text_50

ntext CI custom long text 1 - 50

ci_cust_date_1 - ci_cust_date_50

datetime CI custom date 1 - 50

ci_cust_list_1 - int CI custom list 1 - 50.


‏‏

ci_cust_list_50 Corresponds to the "value_key" field in the "cust_values" table for "list_name" "ci_cust_list_1" - "ci_cust_list_50"

ci_cust_int_1 - ci_cust_int_50

int CI custom integer 1 - 50






Category of the CI. Corresponds to the "problem_type" field in the "problem_type" table


Sub-category of the CI. Corresponds to the "problem_sub_type" field in the "problem_type" table


Third-level category of the CI. Corresponds to the "third_level_category" field in the "problem_type" table

ci_sub_type int

Sub-type of the CI. Corresponds to the "id" field in the "ci_sub_type" table


‏‏


‏‏

ci_files

Holds CI attachments. See page 8 for the structure of the attachments table.

ci_links

Stores CI hyperlinks. See page 9 for the structure of the links table.

ci_type

List of all CI types.


id int ID# of the CI type


ci_type_name nvarchar(64) Name of the CI type

description ntext Description of the CI type

predefined nvarchar(1)

Whether the CI type is predefined (Y) or not (N)


‏‏

ci_sub_type

List of all CI sub types.


id int ID# of the CI sub type


ci_type_id int

ID# of the parent CI type. Corresponds to the "id" field on the "ci_type" table

caption nvarchar(64) Name of the CI sub type

file_name nvarchar(255)

Filename of the icon file for the CI sub type

ci_relation

Records all CI relations using a CI relation type defined in the "ci_relation_type" table.


src int

ID# of the source CI. Corresponds to the "id" field in the "ci_attributes" table

dest int

ID# of the destination CI. Corresponds to the "id" field in the "ci_attributes" table

ci_relation_type int

Relation between the two Cis. Corresponds to the "id" field in the "ci_relation_type" table


‏‏

ci_relation_type

Defines all possible CI relation types.


id int CI relation type ID#


relation_name nvarchar(64)

Name of the relationship, such as "installed on"

opposite_relation_name nvarchar(64)

Name of the relationship in the other direction, such as "contains software"

predefined nvarchar(1)

Whether the relationship type is predefined (Y) or not (N)

ci_template

Holds CI templates.



template_name nvarchar(64) Name of the CI template

ci_type int

Type of the CI created by the template. Corresponds to the


‏‏

"id" field in the "ci_type" table

location int

Location of the CI created by the template. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "location"

owner nvarchar(64)

Owner of the CI created by the template. Corresponds to the "user_name" field in the "sysaid_user" table

owner_group nvarchar(64)

Group that owns the CI created by the template. Corresponds to the "group_name" field in the "user_groups" table

company int

Company that the CI created by the template belongs to. Corresponds to the "company_id" in the "company" table


supplier int

Supplier of the CI created by the template. Corresponds to the "supplier_id" field in the "supplier" table

supply_date datetime

Date the CI created by the template is supposed to arrive


‏‏

accept_date datetime

Date the CI created by the template actually arrives

status int

Status of the CI created by the template. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "CIStatus"

priority int

Priority of the CI created by the template. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "priority"

notes ntext

Notes about the CI created by the template

ci_cust_text_1 - ci_cust_text_50

nvarchar(64) CI template custom text 1 - 50

ci_cust_long_text_1 - ci_cust_long_text_50

ntext CI template custom long text 1 - 50

ci_cust_date_1 - ci_cust_date_50

datetime CI template custom date 1 - 50

ci_cust_list_1 - ci_cust_list_50

int

CI template custom list 1 - 50. Corresponds to the "value_key" field in the "cust_values" table for "list_name" "ci_cust_list_1" - "ci_cust_list_50"

ci_cust_int_1 - int CI template custom integer 1 -


‏‏

ci_cust_int_50 50


Category of the CI created by the template. Corresponds to the "problem_type" field in the "problem_type" table


Sub-category of the CI created by the template. Corresponds to the "problem_sub_type" field in the "problem_type" table


Third-level category of the CI created by the template. Corresponds to the "third_level_category" field in the "problem_type" table

ci_sub_type int

Sub-type of the CI created by the template. Corresponds to the "id" field in the "ci_sub_type" table

ci_template_links

Holds hyperlinks for CI templates.


template_name nvarchar(64)

Name of the template to which the link belongs. Corresponds to the "template_name" field in the "ci_template" table


‏‏

ci_type int

Type of the CI created by the template. Corresponds to the "id" field in the "ci_type" table



Database name of the link, including full path

link nvarchar(255) The hyperlink itself

file_name nvarchar(255) Description of the link

file_date datetime Timestamp that the link was added

asset2ci

Stores data about which asset fields are mapped to which CI fields when importing assets to the CMDB.



asset_field nvarchar(64)

Field on the asset form to be mapped. Corresponds to fields in the "computer" table and in the "computer_attributes" table. Fields in the "computer" table are listed as "c.<fieldname>" and fields in the "computer_attributes" table are listed as "a.<fieldname>". A full list of supported


‏‏

fields can be seen in the HTML source for "ImportAsset2CISettings.jsp"

ci_field nvarchar(64)

Field on the CI form to receive the mapped data. Corresponds to the different field names in the "ci_attributes" table. A full list of supported fields can be seen in the HTML source for "ImportAsset2CISettings.jsp"

position int Position in the list of mapped fields

user2ci

Records the contents of the Users field on the CI form.




User of the CI. Corresponds to the "user_name" field in the "sysaid_user" table

ci_id int

ID# of the CI. Corresponds to the "id" field on the "ci_attributes" table


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Monitoring

monitor_templates

Contains all monitoring templates.



template_name nvarchar

Name of the monitoring template

is_server nchar(1)

Whether the template applies to servers (1) or not (0)

check_type nvarchar(32) The type of monitoring rule

check_name nvarchar(200) The name of the monitoring rule

protocol nvarchar(64)

The protocol to use for monitoring rules that connect directly to another device (e.g. http, ping)

port_num int

The port number checked by the monitoring template

url_path nvarchar(255)

The URL checked by the monitoring template

expression nvarchar(255)

The expression searched for in URL monitoring,


‏‏

software/hardware/device updates, running services checks, etc.

update_type nvarchar(64)

The type of update to a computer (Software, Hardware, etc.)

warning_at int Warning trigger number

warning_notification nvarchar(64)

Monitoring notification to send for a warning event. Notifications are stored in the account conf, located in the "account_conf" field in the "account" table

error_at int Error trigger number

error_notification nvarchar(64)

Monitoring notification to send for an error event. Notifications are stored in the account conf, located in the "account_conf" field in the "account" table


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monitoring_conf

Contains monitoring configurations per computer.




ID of the monitored computer or name of the monitoring template. Corresponds to the field "computer_id" in the "computer" table or to the "template_name" field in the "monitor_templates" table

is_server nchar(1)

Type of the monitoring rule: Workstation (0), Server (1), Network Device (4), Workstation Template (2), or Server Template (3)

template_name nvarchar(64)

For assets attached to a template, the name of the attached template. Corresponds to the "template_name" field in the "monitor_templates" table


No data error notification. Notifications are stored in the account conf, located in the "account_conf" field in the "account" table


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alert int

Whether there is a no data notification alert (1) or not (0)

sr_sent int

Indicates if an incident was opened after the no data notification error (1) or not (0)

mail_sent int

Indicates if an email was sent after the no data notification error (1) or not (0)

sms_sent int

Indicates if an SMS was sent after the no data notification error (1) or not (0)

monitoring_enabled nchar(1)

Indicates whether monitoring is enabled (1) or not (0)

monitor_embed_data

Stores current monitoring results for each monitoring configuration.



computer_id nvarchar

ID of the monitored computer. Corresponds to the field "computer_id" in the "computer" table

is_server nchar(1)

Whether the monitoring rule applies to servers (1) or not (0)


‏‏

check_type nvarchar(32) The type of monitoring rule

check_name nvarchar(200)

The target of the monitoring rule, e.g. Ping, memUsage, TCP/IP1527

protocol nvarchar(64)

The protocol to use for monitoring rules that connect directly to another device (e.g. http, ping)

port_num int

The port number checked by the monitoring template

url_path nvarchar(255)

The URL checked by the monitoring template


The expression searched for in URL monitoring, software/hardware/device updates, running services checks, etc.

update_type nvarchar(64)

The type of update to a computer (Software, Hardware, etc.)

warning_at int Warning trigger number


Monitoring notification to send for a warning event. Notifications are stored in the account conf, located in the "account_conf" field in the


‏‏

"account" table

error_at int Error trigger number



idx_day int

ID# of the last poll of this asset in the daily monitoring values table. Corresponds to the "idx" field in the "<monitor_type>_day_data" table

idx_week int

ID# of the last poll of this asset in the weekly monitoring values table. Corresponds to the "idx" field in the "<monitor_type>_day_data" table

idx_month int

ID# of the last poll of this asset in the monthly monitoring values table. Corresponds to the "idx" field in the "<monitor_type>_day_data" table

idx_year int

ID# of the last poll of this asset in the yearly monitoring values table. Corresponds to the "idx" field in the "<monitor_type>_day_data" table


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time_day datetime Time of the last poll of this asset

time_week datetime

Time the last weekly average was calculated for this asset

time_month datetime

Time the last monthly average was calculated for this asset

time_year datetime

Time the last yearly average was calculated for this asset

warn_sr_sent int

Indicates if a warning incident was opened after the latest monitoring warning (1) or not (0)

warn_mail_sent int

Indicates if a warning email was sent after the latest monitoring warning (1) or not (0)

warn_sms_sent int

Indicates if a warning SMS was sent after the latest monitoring warning (1) or not (0)

err_sr_sent int

Indicates if an error incident was opened after the latest monitoring error (1) or not (0)

err_mail_sent int

Indicates if an error email was sent after the latest monitoring error (1) or not (0)

err_sms_sent int

Indicates if an error SMS was sent after the latest monitoring error (1) or not (0)


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alert int

Indicates the alert type for this monitoring rule: Normal (0), Warning (1), or Error (2)

extra_data nvarchar(255)

Stores additional information for specific monitoring tests

predefined_check int

Indicates if the monitoring rule is predefined (1) or not (0)

services_day_data

Stores monitoring results for services monitoring for the daily results table. Monitoring data is recorded at 5 minute intervals.






Name of the monitoring rule, monitored service/process, etc.

idx int

ID# of the results from a single poll of the asset

check_value float

Results of the poll of the asset. Can be binary (0/1) or a data value, depending upon the specific monitoring rule


‏‏

check_value2 float

For network activity, the outgoing data value

upd_time datetime Time the asset was polled

services_week_data

Stores monitoring results for services monitoring for the weekly results table. Each entry is a 30 minute average from the "services_day_data" table.







idx int

ID# of the results from the average of 1/2 hour's worth of polls of the asset

check_value float

Results of the average of 1/2 hour's worth of polls of the asset. Can be binary (0/1) or a data value, depending upon the specific monitoring rule

check_value2 float

Results of the average of 1/2 hour's worth of polls of the asset. For network activity, the outgoing data value


‏‏

upd_time datetime Time the average was taken

services_month_data

Stores monitoring results for services monitoring for the monthly results table. Each entry is a 2 hour average from the "services_day_data" table.







idx int

ID# of the results from the average of two hours' worth of polls of the asset

check_value float

Results of the average of two hours' worth of polls of the asset. Can be binary (0/1) or a data value, depending upon the specific monitoring rule

check_value2 float

Results of the average of two hours' worth of polls of the asset. For network activity, the outgoing data value



‏‏

services_year_data

Stores monitoring results for services monitoring for the yearly results table. Each entry is a daily average from the "services_day_data" table.







idx int

ID# of the results from the average of 1 day's worth of polls of the asset

check_value float

Results of the average of 1 day's worth of polls of the asset. Can be binary (0/1) or a data value, depending upon the specific monitoring rule

check_value2 float

Results of the average of 1 day's worth of polls of the asset. For network activity, the outgoing data value



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traps_data

Records SNMP traps received by the SysAid Server.




ID of the asset that sent the trap. Corresponds to the field "computer_id" in the "computer" table

trap_0 int

Number of traps of level 0 received by the SNMP device

trap_1 int


trap_2 int


trap_3 int


trap_4 int


trap_5 int


trap_6 int



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monitor_events

Contains the data of the Monitoring Events.


id int ID# of the monitoring event

severity int

Type of the monitoring event: Normal (0), Warning (1), Error (2)

source nvarchar(255)

ID of the asset that generated the monitoring event. Corresponds to the "computer_id" field in the "computer" table

source_name nvarchar(255) Name of the source computer

monitor_type nvarchar(64) Type of the monitoring rule

monitor_target nvarchar(255)

The target of the monitoring rule, e.g. Ping, memUsage, TCP/IP1527

category nvarchar(64)

Type of asset affected by the monitoring rule: Workstation (0), Server (1), Network Device (4), Workstation Template (2), or Server Template (3)

upd_time datetime

Time the monitoring event was logged


‏‏

check_value float

Value returned by the monitoring rule. Can be binary (0/1), or a numerical value


The expression searched for in URL monitoring, software/hardware/device updates, running services checks, etc.

warning_threshold int Warning trigger number


Monitoring notification to send for a warning event. Notifications are stored in the account conf, located in the "account_conf" field in the "account" table

error_threshold int Error trigger number



check_value1 float

Stores incoming data usage for network monitoring

check_value2 float

Stores outgoing data usage for network monitoring


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Other monitoring tables

Following are the tables used to store collected monitoring data for each different monitor type. The structures of these tables are identical to the structures of the "services_period_data" tables listed above. Note that "_period_" is either "_day_", "_week_", "_month_", or "_year_", corresponding to the daily, weekly, monthly, and yearly tables for each monitor type.

Monitor Description

services_period_data Monitoring for computer services

processes_period_data Monitoring for computer processes

performance_period_data Monitoring for performance rules, such as HD usage, memory usage, CPU usage, etc.

comp_update_period_data Monitoring for software, hardware, and device updates

network_period_data Ports monitoring

asset_data_period_data Monitoring of asset data

network_activity_period_data Network usage monitoring

customized_period_data Monitoring of customized monitoring rules

url_period_data URL monitoring


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SLA/SLM

agreement

Lists all SLAs you've created.



id int ID# of the agreement

title nvarchar(255) Name of the agreement

measurements_lists, measurements_lists_history

Defines all measurement lists.



id int ID# of the measurement list

title nvarchar(255) Name of the measurement list

field_name nvarchar(64)

Name of the field used in the measurement. A complete list of available fields can be seen by viewing the HTML source of MeasurementListEdit.jsp


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date_field nvarchar(64)

Determines the date assigned to the data value when running the measurement. Can be either Request Time (insert_time) or Close Time (close_time)

sr_types nvarchar(64)

Type of SRs included in the measurement: Incident (1), Problem (6), Change (4), Request (10)

include_statuses ntext

Only SRs with the statuses specified here are included in the measurement list. Statuses are separated by commas. Statuses correspond to the "value_caption" field in the "cust_values" table for "list_name" "status"

filter_sql ntext

Contains the query created by the measurement list's Filter Expression

filter_xml ntext

Contains the query created by the measurement list's Filter Expression in XML format


Contains the query created by the measurement list's Filter Expression as it appears in the SysAid Expression Builder

status_class int

Only SRs whose status falls into the chosen status class are included in the measurement list: All status classes (99), Open (0), Closed (1),


‏‏

Deleted/Ignore (2)

version int

Version of the measurement list. Incremented by one on each save of the measurement list. Used by the measurement list history





measurements_def, measurements_def_history

Defines all measurements, including grades for measurements.



id int ID# of the measurement

title nvarchar(255) Name of the measurement

agreement_id int

ID# of the agreement to which the measurement is attached. Corresponds to the "id" field in the "agreement" table

parent_id int ID# of the parent measurement.


‏‏

Corresponds to the "id" field in this table

weight int

Weight of the measurement when creating average grades for parent measurements

formula1 nvarchar(64)

Calculation used to calculate the measurement: Average (avg), Minimum (min), Maximum (max), Count (count), Sum (sum), Ration (ratio)

list1_id int

First measurement list used in the calculation. Default is "1" for non-calculated measurements. Corresponds to the "id" field in the "measurements_lists" table

formula2 nvarchar(64) Not in use

list2_id int

Second measurement list used in the calculation. Default is "1" for non-calculated measurements and for measurements that use only one list. Corresponds to the "id" field in the "measurements_lists" table

time_interval int

How far back in time to take data for the measurement: Daily (1), Monthly (2), Yearly (3), Total (4)

units nvarchar(64)

Units of the measurement result, e.g. percent


‏‏

critical_grade int

SLA grade to assign if the measurement results are in the critical range

warning_grade int

SLA grade to assign if the measurement results are in the warning range

optimum_grade int

SLA grade to assign if the measurement results are in the optimum range

goal_critical int

Measurement result at which the internal goal receives the critical grade

goal_warning int

Measurement result at which the internal goal receives the warning grade

goal_optimum int

Measurement result at which the internal goal receives the optimum grade

sla_critical int

Measurement result at which the SLA performance receives the critical grade

sla_warning int

Measurement result at which the SLA performance receives the warning grade

sla_optomum int

Measurement result at which the SLA performance receives the optimum


‏‏

grade

calculated nchar(1)

Whether the measurement is calculated based upon a measurement list (Y) or whether it's the average of other measurements (N)

enabled nchar(1)

Whether the measurement is enabled (Y) or not (N)

version int

Version of the measurement. Incremented by one on each save of the measurement. Used by the measurement history





current_measurement_lists

Stores the recorded values for measurement lists.



agreement int SLA to which the SR in the list belongs.


‏‏

Corresponds to the "id" field in the "agreement" table. If a measurement is applied to all agreements, this field shows (-1)

measurement int

Measurement for which the list value is included. Corresponds to the "id" field in the "measurements_def" table

list int

Measurement list which the value is part of. Corresponds to the "id" field in the "measurements_lists" table

service_req_id int

ID of the SR from which the measurement value is taken. Corresponds to the "id" field in the "service_req" table

list_value float

Measured value from the SR based upon the field selected in the "field_name" field in the "measurements_lists" table

run_date datetime Time that the data was last collected

last_run_measurement_lists

Stores the last measurement of the previous period (daily, monthly, yearly) for each measurement list. For example, with a monthly period, "current_measurement_lists" is updated daily, while "last_run_measurement_lists" is updated on the last day of each month. Same structures as the "current_measurement_lists" table.


‏‏

current_sla_results

Current results for each SLA measurement.



measurement_id int

ID# of the measurement. Corresponds to the "id" field in the "measurements_def" table

current_result float

Numerical result for a calculated measurement

sla_grade float

Grade given for a measurement based upon the SLA goal

internal_grade float

Grade given for a measurement based upon the internal goal

run_date datetime

Day on which the measurement was calculated (time is not calculated here and is displayed as 12:00:00)

final_result nchar(1)

Whether the current results are the final results of the reporting period (Y) or not (N)


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Chat

chat_queue

Stores all settings for chat queues.


id int ID# of the chat queue

name nvarchar(64)

Name of the chat queue

group_name nvarchar(64)

Group assigned to answer chats from this queue. Corresponds to the "group_name" field in the "user_groups" table, or can be "None"

welcome_message ntext

Message displayed to end user who begins a chat

welcome_message_from_agent ntext

Message displayed to end user when an admin initiates a chat

idle_message ntext

Message displayed to admin and end user when a chat becomes idle


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operator_accept_message ntext

Message displayed when an admin accepts a chat

operator_release_message ntext

Message displayed when an admin releases a chat

offline_image_url nvarchar(64)

URL to offline chat image. If blank, default icon is used

online_image_url nvarchar(64)

URL to online chat image. If blank, default icon is used

add_hour_in_chat_session nchar(1)

Whether or not to add a timestamp to each chat line (1) or not (0)

embed_in_site_script ntext

HTML text to embed in company website to enable chatting without accessing the End-User Portal

time_before_idle int

Time in minutes ellapsed with no messages sent before a chat becomes idle

time_before_close int

Time in minutes ellapsed with no messages sent before


‏‏

a chat automatically closes

allow_offline_chat nchar(1)

Whether to allow leaving a message when chat is offline (1) or not (0)

submit_offline_chat_message ntext

Message displayed to end users after submitting an SR when chat is unavailable

display_details_screen nchar(1)

Whether to display the end user details screen before the chat begins (1) or not (0)

email_address nvarchar(256) Reserved

operator_close_message ntext

Message displayed to end user when an admin closes a chat

chat_queue_messages

Stores automatic texts for chat.


id int ID# of the chat automatic text

title nvarchar(64) Title of the automatic text


‏‏

message ntext Text to be inserted into the chat

queue int

Queue to which the automatic text belongs. Corresponds to the "id" field in the "chat_queue" table

chat_active_sessions, chat_closed_sessions

Records all chat sessions.


session_id int ID# of the chat session

chat_status int

Status of the chat indicated to admin by color of bell: Orange (1), Green (2), Red (3), Closed chat (4)

request_user nvarchar(64)

End user participating in the chat. Corresponds to the "user_name" field in the "sysaid_user" table

service_request int

Number of any associated SR. Corresponds to the "id" field in the "service_req" table

queue nvarchar(64)

Queue the chat is assigned to. Corresponds to the "id" field in the "chat_queue" table

assigned_user nvarchar(64)

Admin who was last assigned to the chat. Corresponds to the "user_name" field in the "sysaid_user" table


‏‏

session_password nvarchar(64)

Password used for authentication during the session

full_name nvarchar(255)

Full name of the end user participating in the chat


Email address of the end user participating in the chat


IP address of the end user participating in the chat

start_time datetime Time the chat was initiated

close_time datetime Time the chat was closed


Time the chat was last updated by an admin or end user sending text

accept_time datetime

Time the chat was accepted by an admin. If a chat is released and then reaccepted, the last accept time is used


line_count int

Number of lines of text in a chat as measured by the number of times that the admin or end user pressed Send/Enter

session_text ntext Transcript of the chat


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Knowledge Base

faq

Contains KB and FAQ articles. All articles in this table appear in the KB, whereas only articles with a value of (1) in the "publish" field appear in the FAQ.



id int ID# of the KB article

title nvarchar(255) Title of the KB article

question ntext KB article question

answer ntext

Answer to the KB article question

category nvarchar(64)

Category of the KB article. Corresponds to the "problem_type" field in the "problem_type" table

sub_category nvarchar(64)

Sub category of the KB article. Corresponds to the "problem_sub_type" field in the "problem_type" table


Third level category of the KB article. Corresponds to the "third_level_category" field in


‏‏

the "problem_type" table


Time a KB article was last updated

user_topic_views int

Times the KB article has been viewed (includes admins and end users)

created_on datetime Time the KB article was created

created_by nvarchar(64)

Admin who created the KB article. Corresponds to the "user_name" field in the "sysaid_user" table

update_by nvarchar(64)

Admin who last updated the KB article. Corresponds to the "user_name" field in the "sysaid_user" table

enable_expire int

Whether the KB article expires (1) or not (0)

expire_date datetime Date the KB article expires

publish int

Whether the article is published to the End-User Portal (1) or not (0)

voteYes int

Number of thumbs-up votes for an article


‏‏

voteNo int

Number of thumbs-down votes for an article

faq_files

Holds KB and FAQ attachments.

faq_tags

Stores tags for KB and FAQ articles.


id int

ID# of the KB article. Corresponds to the "id" field in the "faq" table

tag nvarchar(255) Contents of the tag


‏‏

Miscellaneous

account

Stores information about your SysAid account. Also includes the account conf, which contains most customizable settings for the different SysAid modules.



customer_name nvarchar(64) For internal use

expiration_time datetime License expiration date

serial_key nvarchar(64) SysAid serial key

account_conf ntext

Contains various settings and preferences for SysAid. Do not edit manually!

version int

Version of the account table. Incremented by one on each save of the account table


‏‏

messages

Records SysAid instant messages.




User to whom the instant message was sent. Corresponds to the "user_name" field in the "sysaid_user" table

sent_time datetime Time the instant message was sent

sender nvarchar(64)

User who sent the instant message. Corresponds to the "user_name" field in the "sysaid_user" table

recv_flag int

Whether the admin has received the instant message already (1) or has still not received it (0)

msg ntext Contents of the instant message

msgid nvarchar(64) Internal SysAid ID for the message

service_request_id int

For instant messages generated by new SRs, the SR ID#. Corresponds to the "id" field in the "service_req" table


‏‏

cust_values

Stores all custom lists from Customize > Lists.



list_name nvarchar(64) Name of the custom list

value_key int Number of the entry in the list

value_caption nvarchar(255)

Name of an entry in a specific list

value_class int

Status class for entries in the list with "list_name" "status": Open (0), Closed (1), Deleted/Ignore (2)

module_relevance int

Used by "list_name" "status" to determine which SR types can be assigned a given status: Incidents (2), Changes (4), Problems (8), Requests (16). Values for all valid SR types are added together, such that a status that could be assigned to all SR types would have value (30). The value (1023) is used for all lists where "list_name" is not "status"

valid_for_user_group nvarchar(255) Groups that can select a


‏‏

particular "value_key" from a list. Corresponds to the "group_name" field in the "user_groups" table

sort_cust_values

Specifies how each list in the "cust_values" table should be sorted.



list_name nvarchar(64)

Name of the list. Corresponds to the "list_name" field in the "cust_values" table

sort_by nvarchar(64)

Whether the list is sorted by Key (key) or by Caption (caption)

news

Stores new items. The "administrator" field determines whether the news is available to admins, end users, or all.


news_id int ID# of the news item


present nchar(1)

Whether the news item is visible (y) or not (n)


‏‏

title nvarchar(255) Title of the news item

description ntext Content of the news item

administrator nchar(1)

Display the news to administrators only (y), end users only (n), or everybody (a)

urgency nchar(1)

Whether the news item is urgent (y) or not (n)

insert_time datetime News item insert time

company int

ID# of the company to show the news to. Corresponds to the "company_id" in the "company" table. (0) displays news to all companies



Name of the group to show the news to. Corresponds to the "group_name" field in the "user_groups" table. (0) displays news to all groups


‏‏

survey_questions

Contains your survey questions.



id int ID# of the survey question

question_text ntext Text of the survey question

enabled nchar(1)

Whether the question is enabled (1) or not (0)

display_comment nchar(1)

Whether to display a free text field for user comments (1) or not (0)

position int

Position in the survey of an individual question


‏‏

survey_answers

Contains the predefined answers that end users may select for the survey questions.



question_id int

ID# of the question. Corresponds to the "id" field in the "survey_questions" table

answer_id int ID# of the answer

answer_text ntext Text of the answer

satisfaction_survey

Stores end user responses to the survey questions.



sr_id int

ID# of the SR for which the survey was submitted. Corresponds to the "id" field in the "service_req" table

answer int

Answer to the survey question as selected by the end user. Corresponds to the "answer_id" field in the "survey_answers" table for a given "question_id"


‏‏

comments nvarchar(255)

Text entered into the comments field by the end user

update_time datetime Time the survey was answered

responsibility nvarchar(64)

Admin assigned to the SR. Corresponds to the "user_name" field in the "sysaid_user" table

question_id int

ID# of the question answered. Corresponds to the "id" field in the "survey_questions" table

audit_log

Contains the SysAid audit log. Log entries from different modules in SysAid are differentiated by the "audit_module" field.


id int ID# of the log entry


audit_date datetime Date and time of the log entry

audit_module int

Module that created the log entry. For a list of all module names, see the HTML source for AuditLog.jsp

audit_sub_module int

Sub module that created the log entry. For a list of all sub module


‏‏

names, see the HTML source for AuditLog.jsp

audit_type int

Type of log entry: Purge (1), Failure (2), Success (3), Update (4), Assignment (5), Remote Access (6), License Exceed (7)

audit_sub_type int

Sub type of log entry: Task (1), Account (2)

audit_severity int

Severity of the log entry: Info (1), Alert (2)


User, service, or process whose action created the audit log entry

audit_info nvarchar(4000) Text describing the log entry

max_line_id int

For audit log entries that have sub entries in the "audit_log_lines" table, the number of lines that appear in that table


‏‏

audit_log_lines

Contains details for multiple line audit log entries from the "audit_log" table.


log_id int

ID# of the log. Corresponds to the "id" field in the "audit_log" table

line_id int ID# of the line in this log

audit_date datetime Timestamp of the entry into the log


audit_info nvarchar(255) Details of the log entry

sysaid_item_links

Stores the contents of the linked items tables for all entities.


account_id varchar(32) SysAid account ID

item_id nvarchar(64)

The ID of the first of the two linked items

item_type int

The type of the first of the two linked items: Service Item (1), Knowledge Base (2), Project (3), Task (4), Asset (5), CI (6), Patch


‏‏

(8), User (9), Company (10), SLA (11), SW Product (12), Catalog (13), Supplier (14), User Group (15)

linked_item_id nvarchar(64)

The ID of the second of the two linked items

linked_item_type int

The type of the second of the two linked items: Service Item (1), Knowledge Base (2), Project (3), Task (4), Asset (5), CI (6), Patch (8), User (9), Company (10), SLA (11), SW Product (12), Catalog (13), Supplier (14), User Group (15)

is_main_linked_item nvarchar(1)

Whether the linked item is a Main Asset, Main CI, Main Project, or Main Task (1) or not (0)

cause_item nvarchar(64)

Of the two linked items, the ID of the item that caused the second item. Can also be (None)


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reminders

Contains reminders you've created, and indicates which notification to send for each reminder.


id int ID# of the reminder


reminder_name nvarchar(64)

Field upon which the reminder is based. For a list of possible fields, see the HTML source for RemindersList.jsp


Name of the notification to send for the reminder. Notifications are stored in the account conf, located in the "account_conf" field in the "account" table

alert_before int

Number of days in advance of date to send the reminder

alert_time nvarchar(64)

Hour of the day to send the reminder. Must be in format HH:MM


Contains the query created by the reminder's Filter Expression as it appears in the SysAid Expression Builder

filter_sql ntext

Contains the query created by the reminder's Filter Expression


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user_favorites

Stores user favorites (URL bookmarks).


id int ID# of the favorite


caption nvarchar(64) Name of the favorite

url_string nvarchar(255) URL of the favorite


Username of the user who the favorite belongs to. Corresponds to the "user_name" field in the "sysaid_user" table

custom_columns

Records all custom fields added to the SysAid DB.


id int ID# of the custom field


entity_type nvarchar(64)

Type of entity to which the custom field has been added: SRs (sr), Tasks (task), Assets (asset), Projects (project), Cis (ci), Users (user), Companies (company), Action Items


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(srSubTab)

field_caption nvarchar(64)

Caption of the field to display in forms and lists

field_type nvarchar(64)

Type of the field: Text (string), Integer (int), Float (float), Text area (long), Date (date), List (list)

attribute_name nvarchar(64)

Internal name of the custom field created as follows: (CustomColumn) + "id" + "entity_type"

addon_db_name nvarchar(64)

Name of the new field in the SysAid DB

compatibility_mode Nchar(1) For internal use

write_in_list ntext Display in List text

write_in_form ntext Display in Form text

write_in_form_mobile ntext Display in Mobile Form text

read_data_from_form ntext Server-side validation text

validation_in_form ntext Client-side validation text

hidden_control_in_form ntext For internal use

upload_from_file Nchar(1) For internal use


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custom_triggers

Records all custom triggers you create for the different SysAid entities.



entity_type nvarchar(64)

SysAid entity to which the trigger applies

trigger_onload ntext Text of the On Load trigger

trigger_before_save ntext

Text of the Before Save trigger

trigger_after_save ntext

Text of the After Save trigger

trigger_onload_lastlog ntext

Log file for the last time the On Load trigger was run

trigger_before_save_lastlog ntext

Log file for the last time the Before Save trigger was run

trigger_after_save_lastlog ntext

Log file for the last time the After Save trigger was run

compatibility_mode Nchar(1) For internal use


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sysaid_events

Records SysAid Events you create for the SysAid Calendar.



id int ID# of the event

title nvarchar(255) Title of the event

description ntext Description of the event

start_date datetime Start time of the event

end_date datetime End time of the event

available_groups nvarchar(64)

Group to which the event applies. Corresponds to the "group_name" field in the "user_groups" table. All users including end users is represented by (-3). NULL if not a group event

create_user nvarchar(64)

Username of the user who created the event. Corresponds to the "user_name" field in the "sysaid_user" table. NULL if the event is a group event


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sysaid_user_push_enable

Records all mobile devices that have been registered in SysAid to receive push notifications.



Username of the user registered to push notifications. Corresponds to the "user_name" field in the "sysaid_user" table


device_type nvarchar(64)

Type of mobile device registered to receive notifications

device_id nvarchar(255) ID of the mobile device

enable_date datetime

Date and time the device was registered

is_production nchar(1) For internal use

is_chat_online int For future use


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login_log

Records all SysAid login attempts and logouts.


log_time datetime Time of the login attempt



Username of the user who attempted to log in. Corresponds to the "user_name" field in the "sysaid_user" table

status nvarchar(64)

Type of login attempt: (Logged In), (Login Failed), or (Logged Out)

ip_address nvarchar(64) IP address from which the login took place

form_history

Records the last 10 forms visited by each user. If a user has not visited at least 10 forms, the field "form_caption" shows "sysaid_caption" and the field "form_url" shows "sysaid_url" for any unused lines. This table includes entries for both admins and end users.



Username of the user who visited the form. Corresponds to the "user_name" field in the "sysaid_user" table



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form_caption nvarchar(255)

Short description of the form, including ID# and Title, if applicable

form_url nvarchar(255) URL of the visited form

form_visit_time datetime Time the form was last visited

list_view

Contains all the different list views for all of the different SysAid lists. Do not attempt to manually edit this table!



list_name nvarchar(64)

Name of the list to which the view applies

list_view_name nvarchar(64)

Name of the list view as it appears in the drop-down list of list views

user_name nvarchar(64) Deprecated

list_conf ntext

An XML file that contains the layout of the list

enable_delete nchar(1)

Whether the view can be deleted (Y) or not (N)

version int

Version of the list view. Incremented by one on each save of the list view


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Omitted Tables Several tables have intentionally been left out of this guide. For the sake of completeness, these tables are listed here. A short description is provided for each table.

Table Description

schedule_task Scheduled tasks in SysAid

event For internal use

commands For internal use

project_users Not in use

url_embed_data For future use

predefined_services_check Predefined monitoring services checks

predefined_network_check Predefined monitoring port # checks

share_and_compare IT Benchmark statistics

statistics_data IT Benchmark data

generic_messages Green popup messages on the bottom of the admin console

custom_services For internal use

sysaid_user_push_notifications Push notifications sent by SysAid to mobile devices


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mdm_actions MDM actions waiting to be executed

quick_list No longer in use as of version 9.0.70

Documents

SysAid Database Guide