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1
Skills for LifeImprovement Programme
Contextualised Coaching and Mentoring
Module 2
2
Objectives
To enable participants to:
• enhance their coaching and mentoring skills
• set up coaching or mentoring programmes
• use tools to support the coaching and mentoring process
• make Skills for Life developments sustainable and embedded within the fabric of organisations.
Skills for LifeImprovement Programme
The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners
3
Learning outcomes
By the end of the session, participants will have:
• applied the principles of coaching and mentoring in their organisation
• further developed the skills needed to coach others towards improved
performance
• explored coaching and mentoring tools
• developed coaching and mentoring in the context of their
organisation
• outlined how they can put into practice a coaching and mentoring system in their organisation.
Skills for LifeImprovement Programme
The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners
4
Learning
Time
Unconsciouscompetence
‘I know that I am good. I don’t think about it
any more’
Consciousincompetence
‘I know that I don’t know’
Unconsciousincompetence
‘I don’t knowthat I don’t
know’
Consciouscompetence‘I know that I
am good, and I understand why’
x
x
x
xThe Learning Curve
Skills for LifeImprovement Programme
5
Critical incident technique
• Describe the situation…
• What did you do? Recall your actual behaviour.
• What did the learners do?
• What were your thoughts and feelings?
• What was the result? What happened?
• What factors can you identify which enabled it to be a successful experience?
Skills for LifeImprovement Programme
The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners
6
Action learning
• I am part of the problem…
• The problem is part of me…
• I am part of the solution.
• The only person I can truly change is myself.
• If I change myself, changes in others must follow.
Skills for LifeImprovement Programme
The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners
7
Review of action learning sets
• How did it feel to be the mentor or the coach?
• How did it feel to be the person having the problem solved – coachee and/or mentee?
• What are the links in action learning sets to coaching and mentoring?
• How can action learning sets be used in your organisation?
Skills for LifeImprovement Programme
The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners
8
Coaching tools
9
Blank wheel
10
Clear aboutmy role and duties
My timemanagement
Staying organised
Staying on topof my emailand voice-mail
Satisfied with my team participation
Satisfied with my jobperformance
Timely with my duties and
projects
Get alongwith colleagues
and clients
Job performance wheel
11
Strategic planning
Decision making
Risk taking
Teamdevelopment
Customer service
Communication
Results
Managingchange
Management wheel
12
Priority
Reactive +
-
-
+
Proactive
Time management
The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners
13
Willingness
Ability +
-
-
+
Helping and hindering behaviours
The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners
14
Insights intoorganisations
15
POWER ROLE
TASK PERSON
o o o oo o
o oo ooo o ooo oo o oo
o oo o o o o oo oo oo oo o o o oo o o o o o oo o o o o oo oo o ooo oo oo o o oo o oo o o o o o
o oo o oo o o o
o o oo o o o o
Four organisation structures
16
STORIES
SYMBOLS
POWERSTRUCTURE
RITUALS,ROUTINES
CONTROLSYSTEMS
ORGANISATIONSTRUCTURES
Cultural web
The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners
17
Change
18
+
Chosen
-
Perceptions of change
Imposed
The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners
19
Four factors for success
• Pressure
• Vision
• Capacity
• Action
Skills for LifeImprovement Programme
The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners
20
Four Factors for Success in change
Pressure Vision Capacity Action Results
1. missing
Clear shared vision
Capacity for change
Actionable first steps
= Low priority
2. Pressure for change
missing Capacity for change
Actionable first steps
= A fast start that fades out
3. Pressure for change
Clear shared vision
missing Actionable first steps
= Anxiety and frustration
4. Pressure for change
Clear shared vision
Capacity for change
missing =
Haphazard effort, false starts
21
Action Planning
22
Outcomes
Action_ +
+
_
What will happen if you don’t take action?
What won’t happen if you don’t take action?
What will happen if you do take action?
What won’t happen if you do take action?
Action planning for results
The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners