1 Choices - groupinfo.com.au · The brief to the developers included some key functions to enhance your experience, like accommodating tablets/mobile devices, easier navigation/booking,

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ChoicesYour New Website CLASSIC LAUNCHES NEW MEMBER WEBSITE WITH ENHANCED FEATURES AND FUNCTIONALITY

Winners are Grinners RESORTS AND CLASSIC CONTINUE TO SHINE!

Classic Tops at Customer Service STATISTICS CONFIRM WE ARE LEADERS IN CUSTOMER SERVICE

Resort Roundup LATEST NEWS AND INFORMATION Care to Cruise? HAVE WE GOT SOME GREAT OFFERS FOR YOU

Stop Press NEW RESORT JOINS CLASSIC FAMILY

classicholidays.com.au

resort edition 2013

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CONTENTSWelcome 2News & Information 3

Resort UpdatesQueensland 4-5, 9-12, 18-19NSW 20-22, 26Victoria 27

Feature ArticlesDiscover Noosa 6Daydream Island 13Thailand vs Bali 23Cancun, Mexico 24

Member OffersCruise Deals 14IYC Travel Specials 16VIP Holiday Pass 28

Chief Operating Officer – Carole Smith

Member Services

(Aust) 1300 78 5599 (NZ) 0800 55 4433 classicholidays.com.au

[ Cover Image – Pacific Palms ]

WELCOME TO YOUR CHOICES 2013 RESORT NEWSLETTER, FULL OF UPDATES FOR ALL MANAGED RESORTS, AS WELL AS IMPORTANT AND HELPFUL INFORMATION ABOUT YOUR MEMBERSHIP, HOW TO USE IT, MEMBER BENEFITS, TRAVEL DEALS AND, AS USUAL, A SPECIAL OFFER ONLY AVAILABLE TO MEMBERS!

We are very proud of our resorts and how they handled a number of significant weather events earlier this year. The staff at all affected resorts showed true team spirit pitching in where needed, even helping with local clean-up efforts. Well done all of you, you are a credit to your resort and we are honoured to have you on the team!

We are very proud to announce that Classic is celebrating a major milestone as the company marks its 35th anniversary this year. Such longevity in this industry and through recent economic times is reflective of the values woven into the culture of the company. From humble beginnings managing three timeshare resorts to today managing 19 resorts and clubs, almost 50,000 members and over 650 employees in Australia and New Zealand, our growth is a confirmation of our philosophy to take care of our members first and foremost.

But I’ve saved the best for last! Our most exciting news this year is the launch of your new member website! If you haven’t seen it, we strongly urge you to go and have a look classicholidays.com.au. We know you’ll be amazed at how much brighter it is, and how easy it is to use and navigate.

The brief to the developers included some key functions to enhance your experience, like accommodating tablets/mobile devices, easier navigation/booking, scrolling alert banner and a fresh new look.

We hope you enjoy your new website and welcome any comments and feedback you may have on how we can further enhance your online experience.

How is our customer service? We have invited staff at every level of the organisation to strive to be inducted into The Winner’s Circle, our elite recognition program which underpins our focus on excellent customer service. If you’ve received great service from our staff, we’d love to hear from you. Share your experiences with us.

There’s so much information to share with you, so make sure you review all the articles to ensure you make the most of your ownership and are up to date with what’s happening at your home resort and at Classic Holidays.

Happy Holidaying!

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EVERY BIT MAKES A DIFFERENCE

WINNERS ARE GRINNERS!Our resorts continue to be awarded for outstanding effort and we congratulate each and every one of them for the well-deserved recognition.

We fared well at last year’s ATHOC Industry Awards where Susan and Nick Trew

of the Year for the second time. Classic staff were also recognised for Sales Team of the Year, Corporate Team of the Year,

Excellence in Service.

Your in-house travel provider, IYC Travel,

at the Jetset Travelworld Group (Qld) industry awards in 2012.

Awards held in January, Classic Holidays

second year running! To be recognised on the international stage two years running is very humbling and we thank and congratulate all our staff for their hard work and dedication which contributed to Classic being recognised as the ‘best of the best’ globally!

STOP PRESS - NEW RESORT JOINS CLASSIC PORTFOLIOClassic Holidays is proud to announce it has purchased the strata management rights of Noosa Sound Resort in Noosaville on the Sunshine Coast in Queensland.Located within easy walking distance of Noosa’s famous Hastings Street with its renowned cafes and eclectic shops, the addition of Noosa Sound Resort will provide an outstanding holiday option for almost 50,000 Classic Holidays members. This acquisition is part of our commitment to provide good value and quality resort accommodation and the addition of Noosa Sound Resort aligns with our strategy to deliver product where there is high demand and a low level of traditional timeshare options. The resort features two swimming pools, full size tennis court, poolside barbeque area and is minutes from Noosa’s Main Beach and Noosa National Park.Go to our website www.classicholidays.com.au for more information about what Noosa Sound Resort has to offer.

HOW BIG IS YOUR CARBON FOOTPRINT?Sustainability at Classic managed resorts is an important issue. Electricity costs are on the rise and therefore we all need to be mindful of usage.Help keep the costs at your resort down by turning off lights and electronics when not in use. Switch off air-conditioners and close windows, doors and curtains while you’re out to help maintain apartment temperature.

YOUR ENTITLEMENT, YOUR CHOICE! You need to be aware of your entitlement start and (more importantly) expiry dates. You must use your entitlement within these dates, and it needs to be financial!Our Member Services department want you to

THINK, DECIDE, ACT now about what you want to do with your entitlement. At Classic Holidays, we’re all about delivery, so if you’re unsure of your entitlement dates, call one of our friendly consultants on

1300 78 5599 (Aust) or 0800 55 4433 (NZ)

and they’ll be happy to help you make the most of your entitlement.

Book it or Bank it?

You need to let us know what you want to do with your entitlement, we can’t decide for you. If you want to book or bank it, you must do so a minimum of 60 days prior to its expiry date, otherwise that year’s entitlement will be forfeited.

CRUISE YOUR NEXT HOLIDAY AWAY!When you cruise, you holiday in ultimate style and luxury. Spend afternoons gazing out at the endless horizon at sunset, breathing in the fresh ocean air, taste food from award winning chefs and explore new places every day; and the best part - you only have to unpack once!Thinking about cruising? Our members are indicating overwhelmingly that they were. And at Classic, we listen! With cruise holiday options trending upwards and a large increase in first time cruise travellers, we recently held a Cruise Information session for members who were on the Gold Coast. The response from members was overwhelming. They not only felt the information provided was exactly what they needed, but they also provided feedback on how we might improve future sessions. Stay tuned for details of future sessions.There’s a world of cruising just waiting for you; whether it’s Alaska, South Pacific or Asia, we have a cruise for you and your family. Check out our Cruise feature on pages 14 and 15. IYC Travel, your dedicated in-house travel agency, can steer you in the right direction, and remember – it’s more fun by sea!

ARE YOU BEING SERVED?The stats say yes! Recently released member/guest satisfaction data has provided confirmation of Classic Holidays’ position as a customer service leader in the Australian timeshare marketplace:

97.3% CONFIRMED THEIR HOLIDAY EXPERIENCE MET AND/OR EXCEEDED THEIR EXPECTATIONS

91% CONFIRMED THEY WOULD RETURN TO THE RESORT IN THE FUTURE

92.2% CONFIRMED THEY WOULD RECOMMEND THE RESORT TO FAMILY/FRIENDS

98.5% CONFIRMED STAFF WERE HELPFUL AND COURTEOUS

98.2% CONFIRMED THEIR RESERVATION WAS HANDLED PROMPTLY, COURTEOUSLY AND EFFICIENTLY

And when you’ve had a great holiday, we’d like you to share that with others. Go to the resort’s page on our website www.classicholidays.com.au/resorts and click the Trip Advisor link to share your happy memories. You never know, we might even use your story when promoting the resort!

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Managers – Kelley and Craig Hutchinson

ABOUT THE RESORTWe are pleased to report that Don Pancho is fully operational and back to normal following the effects of Cyclone Oswald over the Australia Day long weekend which impacted the region. We are very fortunate to have such a sturdy building and although we lost power, generator, and all TV aerials, in comparison to other properties, these were minor inconveniences.Due to the dedication of resort staff and the efforts of local contractors, the resort is welcoming guests and providing excellent holiday experiencesDon Poncho contributed to helping the people of Bundaberg after the cyclone by hosting Community Recovery Services workers who were called into help the local community. The refurbishment of our final 4 Granada units was delayed by a couple of weeks but has now recommenced in order to keep the flow of work coming into the region. The refurbishments look wonderful and guests love the new look!Be sure to join our Welcome party when you stay with us! We provide lovely platters of fresh local fruits and cheeses which seem to go down a treat with green tea tropical punch.

AWARDS AND ACCOLADESWe are so proud of our staff and the way they assisted the community during the disaster. Every single staff member deserves acknowledgement for their dedication.

DON’T MISS OUT ON » Turtle nesting and hatching season (Nov-Feb yearly)» An educational visit to the Hinkler Hall of Aviation. » A tour of the Bundaberg Rum distillery.» A snorkel adventure in the ocean of the Great

Barrier Reef. » Making an unforgettable memory at the Mon Repos

turtle rookery.

Bargara and its local area are known as the ‘Southern Gateway to the Great Barrier

area offers unforgettable shore diving and snorkelling experiences as well access to the

graceful hump back whales as they pass through Bargara during whale season.

With a temperate climate, breathtaking clear beaches, stunning rocky coastlines and friendly locals, you can see why this area has become one of Queensland’s true regional beauties and is fast becoming a favourite holiday destination for those seeking a relaxing escape.

As well as offering a few major must-do’s,

turtle rookery where you can add a ‘turtle encounter’ to your memories, and seeing

Bargara has something extraordinary that

environment. Not only does Bargara have something to offer everyone from thriving eco-adventures and idyllic national parks to exploring iconic dive sights to recapping history at the Hinkler Hall of Aviation, it is also the home of the famous “Bundaberg

in the history of Queensland

» Festival of Health and Wellbeing (Sept)

(weekly) For further information, please go to bargara.com.

Member Services


Member Services (Aust) 1300 78 5599 (NZ) 0800 55 4433 [email protected]

58-62 Miller StreetBargara QLD 4670

WHAT OUR GUESTS SAY

“I would like to praise the staff at Don Pancho Beach Resort for the tireless efforts in keeping the place looking new and fresh and clean. It’s a credit to you all” – Happy traveller.

bargara

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Manager – Eve Harper

ABOUT THE RESORTPalm Court Apartments offer spacious 3 bedroom fully self-contained units with a private balcony overlooking beautiful landscaped gardens. Within walking distance to beaches, rainforest, enjoy a stroll into Hasting Street for breakfast and sample some of the restaurants cafes. In the last twelve months we have completed two blocks of external refurbishment on the drive-way side of the complex and the remainder are scheduled for July 2013 with an estimated 9 weeks to complete. Work includes window replacement, new external cladding, painting and screen doors. With our high reputation of return guests, once again occupancy has been high the past year at Palm Court at 96%. Replacement beds and bed-spreads were purchased in December 2012 and freshen the bedrooms. Four sets of outdoor balcony furniture were purchased as well as wardrobes replaced in one apartment. To ensure we maintain the standard of the units and building, replacements and upgrades are planned and carried out each year.Palm Court is still enjoying regular visits from the local koala population. There is one regular koala visitor who often spends a couple of days in the garden - perhaps you will meet on your next visit!

DON’T MISS OUT ON » A visit to the Eumundi Markets (Door to door transport

for this outing can be arranged from Palm Court).» The ‘Ocean Walk’ at Underwater World.» A front row seat aboard the Noosa Sunset Cruise.» Treating the kids to a visit at the Ginger Factory.» Seeing the only multi-species African exhibit in

Queensland at Australia Zoo!

Welcome to relaxing Noosa, what some refer to

Noosa experienced its busiest Christmas

weather. A great boost for the local economy, restaurants had lines out the door whilst ice-cream shops struggled to keep up with the demand. Families enjoyed the New Year’s

Nature threw in a change of pace and in late January the skies opened and the wind blew! The whole area experienced cyclonic weather for 2 days. Palm Court survived with no damage apart from a messy garden.

depression in more than 40 years.

With the climate returning to its former glory, Noosa and its beautiful golden beaches are open for business.

(20th April)

further information, please go to the event website or visit visitnoosa.com.au.


25 Mitti StreetNoosa Heads QLD 4567

WHAT OUR GUESTS SAY

“The apartments at Palm Court are by far the most spacious and best positioned in Noosa Heads, 100 metres from the beach and surf! I love the quiet relaxing atmosphere of a Palm Court holiday” – Gary Collins

noosa

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THE ‘GEM’ OF THE SUNSHINE COAST.

THE WEATHER’S WARM AND THE SKY BLUE. SOUNDS LIKE HOLIDAYS TO ME!

NOOSA

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Noosa Sound Resort joins the Classic Portfolio Classic Holidays is proud to announce it has purchased the strata management rights of Noosa Sound Resort in Noosaville on the Sunshine Coast in Queensland.The resort is located within easy walking distance of Noosa’s famous Hastings Street, Main Beach and National Park and features two swimming pools, full size tennis court, and poolside barbeque area.Visit our website for more information.

WHERE TO STAYNOOSA SOUND – Noosaville 7 Nights From

PALM COURT – Noosa Heads 7 Nights From

CLASSIC @ METZO NOOSA RESORT – Noosaville 7 Nights From

CLASSIC @ NOOSA SUN LAGOON RESORT – Noosaville 7 Nights From

BREAKFREE FRENCH QUARTER – Noosa Heads 7 Nights From

SALE ENDS 31 JULY 2013

Water, water everywhere and so many things to do. Crystal-clear aquamarine ocean, the meandering Noosa River, freshwater lakes and the Noosa Sound. This aquatic wonderland is there for you to enjoy. Hire a bike, a boat, a jetski, kayak, stand-up paddleboard, even a gondola! Sail a catamaran at Laguna Bay. Watch whales from August to November – in a boat, from the cliffs and even from the beaches. Have the wilderness surfing experience of a lifetime. Longboard or shortboard, there’s a wave for you. Can’t surf? Take a lesson or two.

No matter your age or your tastes, you’ll love the shopping.Chic Hastings Street offers unique jewellery, top fashion labels, homewares, arty crafts and beauty products. You’ll find some of Australia’s best art, craft and produce at the world-famous Eumundi Markets. Also browse the eclectic Peregian Markets, be entertained at the Noosa Marina Markets, or get it fresh at the Noosa Farmers Markets. Noosa Junction and Sunshine Beach’s vintage shops reward the rummager.

From beach to hinterland there’s always something extraordinary. There are more gourmet eateries here than days of the year. Laze on Noosa’s Main Beach till the sun sets… the only beach in Queensland that isn’t shadowed in the afternoon. Meander along the boardwalk, all the way to the tip of the national park. Gorgeous. Ride a horse along the beach. Turn inland to Australia Zoo, Steve Irwin’s worthy legacy. Drive rolling, green hinterland hills through charming old country towns, stopping to pick berries along the way.

Take a 4WD daytrip to explore the Great Sandy National Park. Between Cooloola and Fraser Island, you’ll have access to 50% of Australia’s birds, 7,500 species of flora and fauna and more fish diversity than the Great Barrier Reef. Not to mention, kilometres of unspoilt beach, cliffs of coloured sand, lush rainforest, freshwater lakes and a warm ocean. Create footprints in the sand… then turn around and create some more.

CALL US TO BOOK

1300 78 5599 (AUST)0800 55 4433 (NZ)

$790*

$790*

$790*

$790*

$949*

Terms & Conditions apply; Subject to availability. Sale applies to new bookings only; these specials cannot replace current bookings. Cancellations of any kind will not be accepted. Check-in days are Friday or Saturday depending on resort and availability. Low season travel dates only. Bookings must be made no later than 31 July 2013, for travel up to 31 July 2014.

*

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Managers – Steve and Julia Whitton

ABOUT THE RESORTSandy Point has had many upgrades in recent years from room and lift upgrades to external concrete repairs and repainting and, more recently, the gardens and fences at the front of the resort. After the major building repairs and repaint, the resort is certainly looking very smart now. We recently replaced the heat pump for the swimming pool so we will have a nice warm pool all year round. Reception refurbishment is in the planning stages and will be complete this year.As always we continue with our annual maintenance program which we have almost completed for 2013. During this cycle items are replaced such as pillows and soft furnishings, carpets and furniture professionally cleaned and a full spring clean. All of the upgrades and ongoing maintenance works keep us busy and keeps the resort to the standard needed for a great holiday!It’s the little things we offer that make us a preferred holiday destination, like our Magic Garden, located within the grounds providing lots of fruiting plants and plenty of fresh herbs for you to pick and fun things for the kids to discover.We offer free bicycle hire and also have canoes available for use across the road in the Broadwater. Next time you stay with us be sure to attend our Monday night Welcome Party with plenty of helpful information, a free sausage sizzle, licenced bar with well-priced drinks, a free Raffle, giveaways and more. Reception can also assist with discounted theme park tickets and more!

AWARDS AND ACCOLADESThis year Sandy Point received a number of awards including industry “Hospitality” and “Silver Crown” awards. We also received a premier industry Award.Each year we nominate staff for the ATHOC Awards and our trainee, Riley Appleyard, was a finalist in the National AAoA Awards. We have a team of dedicated staff, many long-term, at the resort working hard each week to receive these accolades. We are very proud!


41 Labrador StreetLabrador QLD 4215

WHAT OUR GUESTS SAY

“I have stayed at Golden Shores and Sandy Point regularly over the past 7 years and absolutely love my holidays! They are close to everything yet quiet and relaxing! I would highly recommend both venues.” – Barbara Lundberg

The locals refer to the Southport/Labrador area as the ‘centre of everything’, within a half hour drive is an international airport, pristine beaches, tranquil Broadwater, the biggest shopping centres on the Gold Cost, the hinterland, the nightlife and the theme parks - not many places can say that.

Labrador itself is a northern suburb which overlooks the Gold Coast Broadwater to the east, with Southport to the south. Labrador offers a wealth of activities from dolphin tours and exploring dive sites to braving

shopping, al fresco restaurants, cafes, clubs, pubs, live entertainment, cinemas and spectacular Broadwater views. Labrador is a perfect holiday destination for all ages.

The cafes and restaurants at The Aqua building continue to be competitive and the

and guests for cheap, convenient and fast café style food.

Member Services


surfers paradise

australiagold coast

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ABOUT THE RESORTGolden Shores has been well maintained over recent years from major room refurbishments to repainting the external walls. The resort has gone from a 3.5 star to a 4 star resort and we are committed to continuing further improvements. More recently we have upgraded the BBQ tables and chairs, and a free standing pergola with retractable roof has been installed over the BBQ area. An awning has been installed over the entrance to the resort where the intercom is located and there are plans to upgrade the games room in the coming months.We are in the middle of annual maintenance where we take one unit off line each week and totally address maintenance and housekeeping issues, replacing items where needed. We have just about completed the recarpeting of all units and stairwells and are upgrading the curtains. We offer free bicycle hire and also have canoes available for use across the road in the Broadwater. Next time you stay with us be sure to attend our Monday night Welcome Party located just up the road at Sandy Point Beach Resort with plenty of helpful information, a free sausage sizzle, licenced bar with well-priced drinks, a free Raffle, giveaways and more. Reception can also assist with discounted theme park tickets and more!

AWARDS AND ACCOLADESWow, what a year! Terry Jeffrey, our maintenance attendant who has been at the resort since last March, won “Employee of the Year” at the National AAoA Awards which was judged on a video of Terry at work completing his general duties. Donna from Reception was also a finalist for “Supervisor of the Year”. Congratulations Terry & Donna! Golden Shores also received an industry ‘Hospitality Award’ at the 2012 ATHOC industry awards.


206-210 Marine ParadeLabrador QLD 4215

Managers – Steve and Julia Whitton

» The Gold Coast’s Fit & Active Program (year round)

» Gold Coast Arts Festival at Southport

» Gold Coast Triathlon (14 April)

further information, please go to the event website or visit visitgoldcoast.com.

» Swimming with the dolphins at Sea World.

» Treating the kids to a visit at Broadwater Parklands (swimming enclosure, lots of children’s playgrounds including a jumping pillow and the rock pools for children to play and swim.)

» Getting the adrenalin going on Jet Ski Safari.

» Seeing the best view of the Gold Coast

Water World!

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Manager – Morrison Duncan

ABOUT THE RESORTIn true Tiki Village style, the resort survived the Australia Day weather and the effects of ex-Cyclone Oswald, but did come out needing a clean-up, new signs and trees. In July, it will be 30 years since the official opening of Tiki Village International Resort, the first purpose built luxury timeshare resort in Australia. Although over the last 30 years the Gold Coast area has grown enormously, Tiki Village is still a favourite place for holiday makers all year round, we have many familiar faces returning regularly. During the last year, we completed a display unit where the bathroom was completely converted from a spa to a walk in shower. Feedback from owners and guests has been very positive and we are pleased with the result. We intend renovating another unit considering suggested improvements and once we are certain the design is correct and functional, a decision will be made by the Board in regards to the scope and timeframe of the renovation. This year we sadly farewelled the Onsite Manager, Morrison Duncan; Morrison has joined the Resort Operations team at Classic Holidays’ Head Office. We congratulate him on his new role and wish him all the best. With sad news comes joyful news, Assistant Manager, Nikki and husband Tony welcomed their beautiful baby boy, Levi into the world in April. We wish Nikki and Tony all the best and warmest wishes for their new family. In her absence Renee Moes has been appointed the Duty Manager of Tiki and has taken to the role with much enthusiasm.

AWARDS AND ACCOLADESAt the annual Australia Timeshare and Holiday Ownership Council (ATHOC) Awards, Renee Moes was nominated for Resort Performer and our Reception girls were nominated in the Team category for excellent service. Tiki Village also won an industry “Hospitality Award” at the 2012 ATHOC Conference in September. Congratulations all round.


Cnr Ferny & Cavill AvenuesSurfers Paradise QLD 4217

WHAT OUR GUESTS SAY

“Tiki Village provides the best holiday! The central location with easy access to everything makes it very convenient. The staff at Tiki are wonderful, they have been there a long time and you feel right at home!” – Bev Garrard

Surfers Paradise, known as “the heart of

excitement of local attractions, shops, restaurants, bustling nightlife and endless unspoiled beaches.

the centre of Surfers Paradise which has modernised Cavill Avenue and delivered a functional new shopping experience.

reducing clutter is the philosophy behind

Currently underway in the area is the

along Surfers Paradise Boulevard, motorists travelling within or outside of Surfers Paradise should allow extra travel time and use public transport or seek alternative routes where possible to minimise congestion and delays. Construction is scheduled to continue until operations commence in 2014.

surfers paradise

australiagold coast

Member Services


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ABOUT THE RESORTWe are very pleased to report that Surfers Royale sustained only minimal damage when ex-Cyclone Oswald visited the Gold Coast in January.Surfers Royale has been undergoing some major external refurbishments and upgrades. The outside of the building has been modernised with some building repairs and a repaint, many of our guests and owners have commented on how good the new colour looks! In February we commenced the installation of new balustrades on all levels and this has also enhanced the appearance of the building. The anticipated finish of this major work is May 2013. The roof top area has been upgraded with removal of the old matting and a new floor surface laid, making it a more presentable, relaxing and comfortable BBQ area with incredible views. We have also completed the upgrade of the new digital televisions in all the units as well as installation of new bedding in all units. This year saw the departure of the Onsite Manager, Morrison Duncan. Morrison has joined the Resort Operations team at Classic Holidays’ Head Office. We congratulate him on his new role. Peta Joy, who has been Assistant Manager for over 5 years, was appointed as the Resident Manager in December 2012. We would also welcome Kasey McGeoch to Reception, who replaces Judy Newport.Our Welcome Party at Northcliffe Surf Club continues to be successful with many of our owners and guests enjoying Northcliffe Surf Club’s food and hospitality. Next time you holiday with us be sure to join in on our Welcome Party. Don’t forget to book all your Theme Park tickets at our Tour Desk for discounted prices!

AWARDS AND ACCOLADESWe were honoured to receive both an industry ‘Resort Hospitality Award’ and Trip Advisor’s ‘2013 Traveller’s Choice Award’, which is awarded to less than 1% of all accommodation listed on the site. A great effort by all our staff.


9 Northcliffe TerraceSurfers Paradise QLD 4217

Manager – Peta Joy

» Australian Sand Sculpting Championships

» Australian Surf Life Saving Championships

further information, please go to the event website or visit SurfersParadise.com.

» Experiencing a land and water tour of Surfers Paradise with Aquaduck Safaris.

Island Cruise.» Spotting a polar bear at Sea World!

House!

Paradise.

WHAT OUR GUESTS SAY

“We have been coming to Surfers Royale for many years and have enjoyed our stay here every time. It is a pleasure to come to the resorts fantastic environment; the team are always happy, friendly and helpful. We sit right on the fantastic beach.” – Derek Muller

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Managers – Warren and Julie Lee

ABOUT THE RESORTCedar Lake is your perfect hinterland holiday escape. With such tranquil surrounds, it’s a favourite for eco travellers, soul seekers and those just looking for ultimate relaxation. And just a 20 minute drive away is Surfers Paradise, so you can enjoy the best of both worlds.The resort has just completed a 3 year refurbishment program which focused solely on unit interiors: ceilings plaster sheeted, walls painted, new dining furniture, coffee tables and entertainment units, new bedding and curtains.Spend time relaxing in the newly refurbished units, heated pool or spas, or join one of the activities like Pitch n Put Golf, Tennis, Paddle Boats, Canoes, to name a few! And remember the kids’ activities which run through school holiday periods.While you’re here, join our guest get together on Mondays at 5:00pm in The Lodge. We shout you a drink, put on some nibbles, there are prizes and giveaways and a whole lot of fun! Join us on Wednesdays at 9:00am, also in The Lodge, for our famous Pancake breakfast.

AWARDS AND ACCOLADESCedar Lake Country Resort received an industry “Hospitality Award” at the last year’s ATHOC conference. Congratulations to the whole team at Cedar Lake for their combined effort in providing the best holiday experience they can. We are so grateful for our team’s passion and commitment towards the tourism and hospitality industry. Wildlife conservation is a subject very close to our heart and a big part of what makes Cedar Lake so unique. The resort is now listed with the Gold Coast City Council Land for Wildlife program.

DON’T MISS OUT ON » Grabbing a ticket to an NRL game at Skilled Stadium or

an AFL game at Metricon Stadium.» The fresh fruit and veggie bargains at the Farmers

Market – every Sunday in Nerang from 7:00am to Midday.

» Having a King Parrot land on your head whilst in the bird feeding arena at O’Reilly’s!

» Splashing around in a cool mountain pool on a hot summer’s day, or simply being under the rainforest canopy in summer in Springbrook National Park.

» The Gold Coast Hinterland Great Walk from O’Reilly’s to Binna Burra and Springbrook.

Advancetown is located in the heart of the Gold Coast Hinterland. Nearby Nerang and its surrounding area (the Gold Coast) provides visitors with exciting and interesting things to see and do. Whether you want to drive yourself or sit back and relax in a

From breathtaking bushwalks, scenic hot air

rolling countryside and relaxing boat cruises, this incredible area has it all, and always being a few degrees cooler than the beachside suburbs makes it a great getaway from the heat in the summer.

The crisp and calming Hinterland offers stunning mountain and country scenery, wineries, art galleries; bush walking, national parks, country pubs and much more. Perfect for a relaxing week or even a short weekend break, we are your much needed escape from the stresses of the city!

Leaving the rush of the city life has never

» Gold Coast Hinterland Great Walk

» Country Paradise Parklands (workshops on most weekends).

» Australian Sand Sculpting Championships


For further information, please go to the event website or visit goldcoasthinterland.i4u.com.au.


555 Nerang-Murwillumbah RoadAdvancetown via Nerang QLD 4211

WHAT OUR GUESTS SAY

“The best resort ever for a family holiday. It is a truly beautiful piece of hinterland but not too secluded to prevent us from enjoying the wonderful beaches, theme parks and other attractions on the coast” – Jenny Teis

advancetown

Member Services


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from $895*

Daydream Island is pretty much the idyllic tropical paradise you’d expect from a name like that. It’s tiny, only 1 km long and 51 metres above sea level and less than 400 metres at its widest, but it packs a very entertaining punch! There’s so much on offer it will be a challenge to fit everything you want to do into your stay. And, as beautiful as the island is, there are times when it’s definitely worth leaving to experience the amazing Great Barrier Reef!

WHERE TO STAY5 NIGHTS AT DAYDREAM ISLAND RESORT & SPA

Includes» Full buffet breakfast daily Children stay and eat breakfast

FREE of charge*» FREE shell necklace and

mocktail on arrival » FREE Wi-Fi in the Atrium

24 hours a day » FREE holiday portrait during

your stay » Over 20 FREE activities

including kayaks, catamarans, stand-up paddle boards, stingray & shark feeding show, open air cinema and more!

SALE ENDS 31 JULY 2013

Terms & Conditions apply; Subject to availability. Sale applies to new bookings only; these specials cannot replace current bookings. Block out period: 20 Dec 2013 – 05 Jan 2014. Children aged 0 - 14 years inclusive stay and eat breakfast free of charge when sharing a room with parents/adults and utilising existing bedding. Extra charge applies for adults and children’s transfers. Cots can be provided free of charge. Bookings must be made no later than 31 July 2013. Price is based on a Garden Balcony Room.

Here are 15 of the best to help you choose

1. Visit the Island’s Living Reef This is your chance to get up close and personal with stingrays, baby sharks and a variety of marine life.

2. Daydream Rejuvenation Spa Experience the luxurious treatment in one of the largest and most innovative spas in Australia.

3. Putt around Australia Mini Golf Daydream’s spectacular mini golf course is an experience not to be missed.

4. Daydream Discovery Cruise Circumnavigate the island and experience coral viewing and fish feeding from the glass bottom boat.

5. Outdoor Cinema Movie Magic at its best - Sit back, relax and enjoy the movie, under the stars.

6. Rainforest Walk Discover the beautiful rainforest trail from the northern tip of Daydream to the south.

7. Snorkel at Lovers Cove Daydream’s fringing reef teeming with a variety of unique coral and tropical fish life.

8. Jetski Adventures Extreme thrills – get the adrenalin pumping on our ever popular ‘Guided Jetski Adventure’.

9. Parasailing “Get high on Daydream”, feel the thrill as you are gently lifted to 300 feet above the water surrounding Daydream Island.

10. Learn to Dive Take an introductory scuba dive with fully qualified dive instructors.

11. Great Barrier Reef Visit one of the 7 Wonders of the World in the Great Barrier Reef.

12. Sunset Cruise Enjoy two hours of sailing around the beautiful waters of the Whitsundays, chasing the sunset.

13. Whitehaven Beach Located on Whitsunday Island, the magnificent Whitehaven Beach has 7 kilometres of pure white silica sand, take a swim or just relax.

14. ‘Sensation’ Hire Boat Navigate the local waters in your own self-drive hire boat.

15. Holiday Portraits Finish off your fantastic holiday with some lasting memories.

WHAT FANTASIES ARE MADE OF.

IMMERSE YOURSELF IN THIS UNIQUE TROPICAL PARADISE IN THE HEART OF THE GREAT BARRIER REEF!

DAYDREAM ISLAND

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CALL US TO BOOK

1300 78 5599 (AUST)0800 55 4433 (NZ)

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WHY CRUISE? CRUISING GIVES YOU THE FREEDOM AND CHOICE TO SAY “WHY NOT” TO COUNTLESS NEW ONBOARD EXPERIENCES.

CONVENIENCE: You’ll only unpack once. And while on-board, wallets and purses aren’t required!

RANGE: Dine in shorts or dress to the nines – today’s cruising can be as casual or luxurious as you like. Choose an action-packed adventure or a poolside retreat – it’s your cruise, it’s your choice!

UNIQUE: Cruising offers unique opportunities to meet other travellers with whom to share all these exciting new experiences that you won’t find with other types of holidays. With plenty of fun group activities, get ready to create unforgettable memories and make friendships that last a lifetime.

ITINERARIES: Thousands of itineraries to hundreds of ports across all seven continents. Then there are endless activities for every taste, both on-board and ashore.

SAVINGS: You’ll visit multiple destinations and pretty much everything – from dining to entertainment – is included in the price.

EXPERIENCE MORE: Waking up in a brand new port of call is part of the unique thrill of cruising and with nearly every new port; you’ll have unique opportunities ashoreLet us help you discover the delights of cruising, whether you’re a first time cruiser, a seasoned traveller or looking for a family holiday, there’ll be a cruise for you. Call us now!

RESERVATIONS 1300 76 5305 (AUST) 0800 95 6363 (NZ)VISIT IYCTRAVEL.COM TO FIND OUT MORE

P&O CRUISESYou’re sure to feel special with P&O Cruises. This is the kind of holiday that’s great value, where they take care of all the details so you don’t have to. Onboard their ships, relaxing and having fun is all that’s required.

PRINCESS CRUISES At Princess Cruises, they strive to make your time with them a true holiday - a holiday from routine. They provide you with a luxurious way to escape the stress of your daily life, as well as, the uncertainty of traveling. So the only surprises you’ll have are the pleasant kind.

PACIFIC JEWEL 10 NIGHTS CHRISTMAS CRUISEJ344 - Sydney returnItinerary: Sydney, Isle of Pines, Lifou, Vila, Mystery Island, NoumeaDeparting: 18 December 2013Cabin: Inside CabinPer person twin share

SUN PRINCESS 10 NIGHTS DISCOVER QUEENSLANDS331 - Sydney return Itinerary: Sydney, Willis Island, Port Douglas, Airlie Beach, BrisbaneDeparting: 11 November 2013Cabin: Inside CabinPer person twin share

from $1,499* from $1,279*

PACIFIC DAWN 10 NIGHTS PAPUA NEW GUINEA DISCOVERY W414 - Brisbane return Itinerary: Brisbane, Kitava Island, Kiriwina Island, Alotau, Kawanasausau Strait & Milne Bay, Doini Island, TownsvilleDeparting: 2 April 2014Cabin: Inside CabinPer person twin share

PACIFIC PEARL 4 NIGHTS QUICK GETAWAY P420 - Sydney to Auckland Itinerary: Sydney, AucklandDeparting: 1 May 2014Cabin: Inside CabinPer person twin share

SUN PRINCESS 14 NIGHTS FIJI AND SOUTH PACIFIC S405 - Sydney return Itinerary: Sydney, Lifou, Vila, Port Denarau, Suva, SavuSavu, Dravuni Island, NoumeaDeparting: 21 February 2014Cabin: Inside CabinPer person twin share

from $1,779*from $2,629*

from $639*from $2,329*

DAWN PRINCESS 14 NIGHTS CHRISTMAS IN NEW ZEALAND D401 - Melbourne return Itinerary: Sydney, Lifou, Vila, Port Denarau, Suva, SavuSavu, Dravuni IslandDeparting: 21 December 2013Cabin: Inside CabinPer person twin share

30 september 2013offers end

Terms and conditions apply. Price is based on twin share. Prices are correct at the time of print but are subject to availability and change. Please call us for up to date availability and pricing.

* Terms and conditions apply. Price is based on twin share. Prices are correct at the time of print but are subject to availability and change. Please call us for up to date availability and pricing.

*

15

from $5,099*

Terms and Conditions apply. Price is based on a Category 3, Lotus Deck cabin departing 18 December 2013 on a twin share basis. Full terms and conditions apply please refer to Uniworld’s website www.uniworldcruises.com.au. Limited space available.

ROYAL CARIBBEAN Explore Australia, the South Pacific and beyond as never before with the world’s youngest, freshest and most innovative cruise fleet. As soon as you step onboard, you will see that cruising with Royal Caribbean really is a holiday like no other!

HOLLAND AMERICA Holland America invites you to experience the pleasures of mid-sized cruising. To step aboard a graceful ship and travel effortlessly to new discoveries. To feel the sun warm your face and a gracious smile warm your heart.

VOYAGERS OF THE SEAS 9 NIGHTS TASMANIA Ex Sydney Return Itinerary: Sydney, Melbourne, Adelaide, HobartDeparting: 4 February 2014Cabin: Interior StateroomPer person twin share

MS OOSTERDAM 14 DAYS PACIFIC TREASURES O365 - Sydney return Itinerary: Sydney, Easo, Luganville, Wala Island, Port Vila, Lautoka, Dravuni Island, NoumeaDeparting: 22 December 2013Cabin: : Inside StateroomPer person twin share

from $1,179* from $2,570*

FREEDOM OF THE SEAS 7 NIGHTS EAST CARIBBEAN Ex Port Canaveral, Florida return Itinerary: Port Canaveral, Bahamas, St Thomas, St MaartenDeparting: 4 May 2014Cabin: Interior StateroomPer person twin share

MS VOLENDAM 8 DAYS ALASKA AND GLACIER BAY V434 - Vancouver return Itinerary: Vancouver, Inside Passage, Tracy Arm, Juneau, Skagway, Glacier Bay, KetchikanDeparting: 14 May 2014Cabin: Inside CabinPer person twin share

from $1,779*

from $869*from $1,469*

RHAPSODY OF THE SEAS 16 NIGHTS TRANSPACIFIC Ex Sydney to Hawaii one way Itinerary: Sydney, Isle of Pines, Vila, Champagne Bay, Suva, Apia, International Dateline, Pago Pago, Honolulu Departing: 18 April 2014Cabin: Interior StateroomPer person twin share

MS OOSTERDAM 28 DAYS SOUTH PACIFIC CROSSING O425A - Sydney to Seattle one way Itinerary: Sydney, Noumea, Lifou, Mystery Island, Vila, Luganville, Lautoka, Suva, Dravuni Island, Pago Pago, Honolulu, Maui, Kauai, Port Angeles, SeattleDeparting: 13 April 2014Cabin: Inside StateroomPer person twin share from $3,469*

per person

15 DAYS TIMELESS WONDERS OF VIETNAM, CAMBODIA & MEKONG An intimate experience of two worlds along one river for Christmas 2013

LIMITED SPACE BOOK NOW!

BOOK BY 30 JULY 2013 DEPARTING 18 DECEMBER 2013

INCLUSIONS» 7 Night Mekong River cruise in a

Riverview stateroom onboard the beautiful River Orchid and River Saigon

» 7 nights in centrally located deluxe hotels featuring luxurious accommodations, buffet breakfast, and all service charges, taxes, and porterage

» 14 buffet breakfasts, 9 lunches, and 10 dinners

Terms and conditions apply. Price is based on twin share. Prices are correct at the time of print but are subject to availability and change. Please call us for up to date availability and pricing.

* Terms and conditions apply. Price is based on twin share. Prices are correct at the time of print but are subject to availability and change. Please call us for up to date availability and pricing.

* *

16

per person$6,349*

per person$5,499*

Experience the excitement and vitality of Shanghai before enjoying the relaxed pace of your Yangtze River Cruise and the delightful shore excursions to quaint villages and shops. From there, the serene beauty of mist shrouded peaks and the simple life of the local fishermen gives a true insight into rural life of Guilin before your tour concludes with the amazing cities of Xian, Beijing and Hong Kong.

INCLUSIONS» Economy class airfare to/from China» China domestic economy class air travel» 15 Nights 4-5 star hotel accommodation and 4 Nights

on board the 5 star Victoria ‘Katarina’ in a superior cabin on the Executive Deck

» ‘Boutique Lifestyle’ benefits and on board tipping on Yangtze cruise.

» 19 buffet breakfasts, 16 lunches & 8 dinners» 4 evening cultural shows with transfers to/from

your hotel» All specified transfers, sightseeing and entrance

fees and shore excursions on the Yangtze Cruise» Professional English speaking tour guides» China visa for Australian passport holders» Travel kit including a 424 page Odyssey China

book and cabin bag» Departure taxes, security and fuel surcharges

(subject to change)

BOOK BY 30 SEPTEMBER 2013 DEPARTS 10 APRIL 2014 SAVE $1,000 PER COUPLE!

This Cambodia and Vietnam tour moves through the history pages of both countries for the ultimate Asian journey. Be transported to ancient lands, bustling river communities, charming old towns and the dramatic scenery of Halong Bay; then be whisked back to the present with the highlights of the big cities. We also include unforgettable visits to sites such as Angkor Wat and the ‘Killing Fields’, and dining in famous restaurants. This is a tour that you will never forget. With a Singapore stopover on the way over!

INCLUSIONS» Economy class international airfares to Cambodia

from Vietnam» Cambodia/Vietnam economy class domestic airfares» 16 Nights 4 star hotel accommodation » 1 Night on board “Baitho” junk » 16 buffet breakfasts, 13 lunches and 8 dinners » 1 evening cultural show with transfers» All specified transfers, sightseeing, entrance fees

and bottled water on vehicle» Professional English-speaking guides» Cambodia and Vietnam visa for Australian

passport holders » Departure taxes, security and fuel charges

(subject to change)» Travel kit and cabin bag

BOOK BY 30 SEPTEMBER 2013 DEPARTS 19 MARCH 2014 SAVE $500 PER COUPLE!

21 DAYSTHE MIGHTY YANGTZE TOUR

TRAVEL

18 DAYS CAMBODIA & VIETNAM ODYSSEY TOUR

Terms and conditions apply. Price is per person twin share. Full terms and conditions are available on our website www.iyctravel.com.



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17

per person$5,625* per person

$3,860*

All aboard the Rocky Mountaineer train for a scenic tour through magnificent British Columbia and Alberta. Arrive in Jasper for spectacular views of the incredible Maligne Canyon and marvel at the massive Athabasca Glacier on the Columbia Icefield. Take in the postcard-perfect view of Surprise Corner in Banff and revel in the extravagant floral exhibits of Butchart Gardens in Victoria with this rich and scenic tour. Explore the glacier-carved fjords and rugged isolated islands with an extraordinary Inside Passage Alaskan cruise in a stateroom.

INCLUSIONS» First class hotel accommodation featuring twin rooms

and private facilities» All hotel service charges and tips, baggage handling

fees and local taxes included» Travel by luxury air-conditioned coach with reclining

seats and onboard restroom» The services of one of Trafalgar’s professional Travel

Directors throughout your journey» Rocky Mountaineer train (RedLeaf Service) from

Vancouver to Jasper» 2 full breakfasts and 2 lunches served in the RedLeaf

dining room» Ferry across the Strait of Georgia from Tsawwassen

to Swartz Bay and back to Tsawwassen» 10 Nights First Class accommodation for Land and 7

nights onboard Holland America Cruise ship inside cabin» 10 breakfasts, 2 lunches and 6 evening meals on the

land and all meals during the cruise.

BOOK BY 30 SEPTEMBER 2013 DEPARTS 25 MAY 2014 SAVE $1,000 PER COUPLE!

Our most popular tour! This truly comprehensive and exciting holiday takes in the best of Western and Central Europe. Start in London and take the Eurostar, then join your motorcoach heading for Paris. Among the highlights: visit Notre Dame Cathedral in Paris, French Chateaux Country, Plaza Catalunya in Barcelona, the glamorous French Riviera, Pisa’s Leaning Tower and Square of Miracles, Florence’s renaissance Duomo, the Colosseum in Rome, and the Pompeii archaeological site. Then, enjoy an overnight ferry crossing to Greece and a visit to Athens’ Acropolis and Olympia. Return to Italy by ferry for romantic Venice with St. Mark’s Basilica and Square, Vienna’s imperial city centre, the majestic Swiss Alps, and Germany’s Rhineland. The vacation ends in remarkable Amsterdam with its intriguing canals. Register your expression of interest in going on this tour for 2014.

INCLUSIONS» Service of a professional Tour Director» Private, deluxe air-conditioned motor coach» Accommodation in twin-bedded hotel rooms

with private bath or shower» Hotel taxes, service charges and tips for

baggage handling» Buffet breakfast daily, 10 dinners

BOOK BY 30 SEPTEMBER 2013 DEPARTS 7 JULY 2014 SAVE $600 PER COUPLE!

18 DAYS ROCKIES PANORAMA WITH 7 NIGHT ALASKAN CRUISE

18 DAYS EUROPEAN MASTERPIECE TOUR




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Manager – Gail O’Neil

ABOUT THE RESORTBeach House ran at over 99% occupancy over the summer period. Many of these guests saw in the New Year on a beautiful summer’s night at our ‘Aussie Beach Party’. We have recently purchased some new bikes for the resort so on your next holiday be sure to try them out on the magnificent bike paths that run along our coastline - guaranteed spectacular views. Beach House has also welcomed some new staff this year: Brett Shanks (Maintenance Manager) and Sheila Gobie (Executive Housekeeper). They are both committed team members and from the very positive comments we have received from guests during this period their contributions to this resort have seen maintenance & housekeeping standards soar to a new level. We said a fond farewell to Younda Whitaker, who had been with us for over 9 years, and Jennifer Mullins, our Tour Desk Co-ordinator who served an incredible 11 years with us. You will both be missed.

SPECIAL NOTICE The newest addition to Coolangatta will be a 26 story apartment building being constructed on the land adjacent to Beach House on Marine Parade. Construction commenced in March and is scheduled for completion August 2014. Luckily most of the exquisite beachfront views from the balconies of Beach House will continue to be uninterrupted. During the construction period, we regret that we are unable to accommodate guests’ requests for apartment reallocation. Bookings at Beach House are on a first-in, first-served basis and are often booked 12 months in advance.

AWARDS AND ACCOLADESAt the ATHOC national conference in Cairns in September last year Beach House was awarded an industry “Gold Crown” award.Gail O’Neill, Beach House’s Onsite Manager was a finalist in Accommodation Association of Australia 2012 Achievers Awards in the category of ‘Property Manager of the Year (50 rooms or more)’.


52-58 Marine ParadeCoolangatta QLD 4225

WHAT OUR GUESTS SAY

“We keep coming back to Beach House every year… it’s easy walking distance to shops and many restaurants; the amenities are great. We find the staff very friendly and helpful, over the past 15 years we have formed some lasting friendships.” – Richard & Lynne Siviour

Located on the NSW/Queensland border and

culture, Coolangatta has some of the world’s best beaches, long stretches of unspoilt white sand with spacious parks and grassy foreshores.

Those of who have already enjoyed the unforgettable experience of a holiday in Coolangatta don’t need to be reminded how

to experience the beautiful, relaxed, home-away-from-home atmosphere of Coolangatta, let us give you a little prompting.

Coolangatta was the original hot spot for an Australian holiday, the locals’ favourite place to sit back and unwind. With its pristine, golden beaches, crystal blue skies, popping nightlife and wide variety of restaurants, you can see why.

Boasting numerous quality restaurants, major and boutique shopping precincts, entertainment facilities, nightlife and

Coolangatta has something to suit every holiday maker, from party-goers to young families and retirees!

Coolangatta has the pleasure of playing host to a number of Festivals and Events including:

» The 10th Australian Amputee Golf Open


» Coolangatta Gold (20 Oct).

For further information, please go to the event website or visit coolangatta.net.

Member Services


19

ABOUT THE RESORTOver the last 12 months the team at Beachcomber has worked tirelessly on upgrades and maintenance within the resort. Three ensuites have been refurbished with new spa baths, vanities, toilets and tiles on the walls and floors. In the one bedroom units we have removed the old spa from seven units and replaced them with a large walk in shower recess. Six new bedroom wardrobes with a sliding cavity door have also been installed and another ten kitchens have been replaced with Caesar Stone bench tops, and more than 20 fridges and dishwashers were replaced.New block-out curtains have been installed in all units this year and we have also painted the interior of half of the apartments in this financial year. Next time you’re staying here come and join our Welcome Party from 4pm on Mondays. The Activities Crew will take the bus to Beach House, where we have a combined get together. Enjoy a glass a wine and nibbles; a game of trivia, there’s fun to be had by all while taking in the beautiful views of Coolangatta Beach. After the members party the bus will take you back to Beachcomber or you can stay on to test your talent at Karaoke.

AWARDS AND ACCOLADESThe 21st Annual ATHOC National Awards night was held at Gold Coast Arts Centre in July 2012. Carly Djosovic from Reception was nominated for Performer of the Year and Hartmut Schaefer from the Maintenance Team was nominated for Newcomer of the Year. These nominations are great recognition for the hard work they have both put in throughout the year.Beachcomber was awarded Industry ‘Silver Crown’ and ‘Hospitality’ Awards at the ATHOC Conference in Cairns in September 2012.


122 Griffith Street Coolangatta QLD 4225

Manager – David Abood

WHAT OUR GUESTS SAY

“…Since discovering the Beachcomber in Coolan-gatta six years ago we have stayed 8 times. Why? The fantastic location, the high standard of accom-modation, and the friendly and helpful staff!” – Brian & Faye Reid.

» Jupiters Casino - check out the great show, enjoy fantastic food and try your luck on the pokies.

» Sitting on the edge of your seat while

& Show’.

Balloon experience over the gleaming Gold Coast.

» Taking the leap of faith with Gold Coast

» Grabbing a bargain at the Beach Art &

month on the Coolangatta foreshore» Joining the Beach House & Beachcomber

the safe, local waters of Jack Evans Boat Harbour. Let our experienced Activities teams teach you to windsail, stand-up paddle board, canoe or sail a catamaran.

with a visit to Surf World Gold Coast. This unique surf museum houses fascinating

memorabilia.» Paying a visit to the Currumbin Wildlife

Sanctuary which is home to one of the largest collections of Australian native wildlife in the world.

» An easy, scenic dive off Cook Islands with

» Get up close and personal and treat yourself to the Whale Watching experience of a lifetime with Coolangatta Whale Watch.

try your luck catching a crab.

» Explore the region from an Aboriginal

Cultural Centre.

coolangatta

australiagold coast

20

Manager – David Francis

ABOUT THE RESORTThe main focus over the coming years will be continuing the unit refurbishment programme. Over half the resort has already been complete. Refurbishments include the upgrading of the décor, furnishings and layout to a level expected of a favourite family resort. Not only will we continue to modernise, maintain and improve the grounds and facilities to the high level our owners and guests expect, but we also commit to providing the utmost care and knowledge in our customer service.

AWARDS AND ACCOLADESWe are proud to announce that Boambee Bay Resort received ‘Gold Crown’ and ‘Hospitality’ industry awards at the ATHOC industry conference in Cairns in September 2012. Congratulations to the following staff members for service milestones during this last year:» Kenneth Slater (Guest Liaison) celebrates 18 years’ service» Narelle Clark (Housekeeping Manager), celebrates

17 years’ service » Jodie Peen (Reception) celebrates 15 years’ serviceA warm thank you is extended to all the staff at Boambee Bay Resort for their hard work and tireless effort maintaining the Resort’s high standard and their flexibility working with in the transition period since July 2012 which Boambee Bay joined the family of Classic managed resorts. Working as a team made the transition a success.

DON’T MISS OUT ON » Dolphin Marine Magic – meet the Pet Porpoise Pool’s

family and feed little blue penguins » Going on a Scuba Diving and/or Snorkelling adventure

or experience an eco-tour Whale and Dolphin Adventure Ride at the Jetty Dive Centre!

» Be enchanted by the majestic and fascinating butterflies at the Butterfly House!

» The iconic Big Banana - still standing after 40 years! Enjoy rides and take home a selection of food and gift products.

» Tabatinga (family entertainment centre) - a great day out to treat smaller children with jungle gym soft play climbing structure, glow-in-the-dark mini golf and more.

» The Marine Science centre Aquarium - learn about the unique marine environment of the Solitary Islands through a series of aquariums, guided tours and visual displays.

Conveniently located half way between

a relaxed and friendly lifestyle, complemented by the glistening beaches, bright sun and the great outdoors.

Coffs Harbour has one of Australia’s most liveable environments - a sub-tropical climate that averages maximum 24 degrees

in winter the sea temperature doesn’t go

Coffs Harbour has a vibrant and invigorating cafe and restaurant scene and offers the ultimate shopping experience with both big name brands and boutique style

just a short distance from the jetty. There is a wide variety of foods and dining styles available, something to appeal to everyone’s appetite.

Coffs Harbour is home to a number of Festivals and Events that cater to a variety of personal tastes, from music, to motor sports and culinary arts festivals.

» Sawtell chilli festival (1st Sat in July).» Coffs Harbour gold cup race day / carnival

(1st Thursday in August).

» Coffs Harbour international buskers festival (22 - 29 September).

» Australian rally championships (October).

further information, please go to the event website or visit CoffsCoast.com.au.


8 Barber CloseToormina NSW 2452

WHAT OUR GUESTS SAY

“David, it must feel great to know the resort you manage is doing everything right! Congratulations! One of the things that really stood out was the reception staff, they really go out of their way to oblige” – Ray Bricknell.

coffs coast

Member Services


21

Manager – Phil Johnson

ABOUT THE RESORTNestled on nearly 2 hectares of gardens on the shores of the Hastings River, the resort is only a short drive from the heart of Port Macquarie and its magnificent beaches. Another busy year has passed. The old woodchip pathways along the front of the apartments have been paved, which allows better access between apartments. There are only 8 apartments yet to receive new dining tables and chairs. The kid’s wading pool and the spa have both been recoated and look fantastic. New designer floor covering has been laid in the Kids Den and the kids love it!Our occupancy rate continues at a very high 97% with a greater number of owners using the resort than in previous years. Thursday morning pancake breakfast remains one of our most popular resort activities and the Fish & Chip lunch cruise on the Chinese Junk is our most heavily booked guest activity so make sure you join us on your next visit to Vacation Village.

AWARDS AND ACCOLADESI am extremely proud to report that we have been awarded a Gold medal in the 2012 NSW North Coast Tourism Awards; this is 2 years in a row and is testament to the hard work and dedication of our small team at Vacation Village. At the annual ATHOC Conference held in Cairns last year, we were also awarded a Gold Crown Industry Recognition Award and a Hospitality Award.

DON’T MISS OUT ON » Paying a visit to Shrek, the 5m saltwater crocodile

at Billabong Koala and Wildlife Park.» Enjoying a cruise on the beautiful Hastings River.» Spending some time at the Koala Hospital, a guided tour

will highlight what amazing work these volunteers do.» Taking a peak at life 100 years ago with a visit to

Timbertown.» The magnificent coastal walkway stretching 9km from

the CBD to the historic Tacking Point lighthouse.» Relaxing on the Town Green with some Fish & Chips

and do some dolphin spotting.

You inadvertently deleted 2 paragraphs

remaining paragraph:

recently awarded a tender for the airside

now underway and will involve strengthening and widening the existing runway, expanding the apron space in front of the terminal building and to provide the associated infrastructure required.

saltwater crocodile that goes by the name of

the two snow leopards and other Australian wildlife. They are hoping to open a Fairy Penguin display very shortly as well.

» Australian Formula Powerboat Grand Prix

» 2012 NSW Touch Association State Cup

» Festival of the Sun live music event

further information, please go to the event website or visit portmacquarieinfo.com.au.


50 Settlement Point RoadPort Macquarie NSW 2444

WHAT OUR GUESTS SAY

“I have been coming to the resort nearly every year since 1983 we love it so much. The ameni-ties are great and staff are always very friendly and would do anything to make our stay more enjoyable” – Mrs Risk

port macquarie

22

Managers – Susan and Nick Trew

ABOUT THE RESORTThis year has seen the continuation of our refurbishment program with 15 villas having been completed. New bedding, full internal paint, new blinds/drapes, 40” digital TV’s, sofa & chair reupholstering and a new neutral colour scheme has transformed the old into new. Throughout the year our onsite owners meetings have proven very popular with many owners attending the info session, it is the perfect time to meet with the managers and find out first-hand what updates are happening around your resort, it has also allowed for a great question and answer time and to just relax and socialise with the managers. Thank you to all the owners who have attended and for your valuable feedback, we look forward to meeting with you all next time you visit.We sincerely hope you all enjoy coming back to this gorgeous tranquil area each year as much as the management and staff enjoy seeing you.

AWARDS AND ACCOLADESAt the latest ATHOC industry awards night held on the Gold Coast, Nick and Susan were very humbled to once again win Resort Managers of the Year. The gold award for Resort Managers of a property with 50 rooms or less was also one by Nick & Susan at the National AAoA awards. Lastly Pacific Palms Resort also took out industry “Silver” and “Hospitality” Awards at the ATHOC conference held in Cairns last September.

DON’T MISS OUT ON » Seeing the dolphins play happily in the mouth of

Wallis Lake every day.» Tickling your tastebuds at some of the Mid North

Coast’s best restaurants.» A leisurely walk along the secluded beaches.» A visit to local art galleries which feature many works

from the Worimi people.» A dose of history at one of the many National Parks.» The excitement of spotting a Whale migrating north

in the winter season.

to everyone’s preferences. From the lush green hinterland to majestic headlands, from waterways to wilderness, and absolutely

on this truly unique coastline, home to

National Parks and stunning beaches.

with numerous intimate cafes, friendly welcoming sports clubs, award winning restaurants, and it even boasts its own farmers market held on the edge of Wallis Lake.

The area with its rich natural and cultural heritage is situated on the shoreline of the

Looking for tranquil white sandy beaches?

you are looking for on a coastline featuring rolling sand dunes, crystal clear aqua waters, wondrous rock pools, breathtaking rain forests - all culminating in what we call a natural paradise.

Annual Art Exhibition (12 January)» Battle of the Boats (last weekend in

February)

Pin Throwing Contest (20 July)» Wildside Festival at Hawks Nest

(20 - 22 September)

further information, please go to the event


2 Lakeside CrescentElizabeth Beach NSW 2428

WHAT OUR GUESTS SAY

“Pacific Palms Resort is a hidden gem that we get to enjoy each year either lying by the pool at the resort or lying on beautiful Elizabeth beach. What we love about the resort is that it is up-kept immaculately” – Lee Geraghty

Member Services


elizabeth beach

23

THAILAND

PREDOMINANTLY BUDDHISTBIG

NEEDS WEEKS TO DISCOVER IT ALLNORTH OF THE EQUATORINEXPENSIVESPICY THAIAROUND 9 HOURS + OF FLYING TIME

WET SEASON APRIL TO OCTOBERHOTTER THAN BALI, BUT COLDER IN THE NORTHFRIENDLY PEOPLELOTS OF SOLO TRAVELLERS

LOTS OF HISTORY AND CULTURE TO EXPERIENCE

BALI

PREDOMINANTLY HINDUTINY (FITS INTO THAILAND NEARLY 89 TIMES)EASY TO EXPERIENCE IN ONE WEEKJUST SOUTH OF THE EQUATOREVEN CHEAPERSPICY INDONESIANA HOP, SKIP AND A JUMP FROM AUSTRALIAWET SEASON OCTOBER TO APRILAVERAGE TEMPERATURE 27 DEGREES

EVEN FRIENDLIERMORE COUPLES, FAMILIES AND GROUPS OF FRIENDSLOTS OF NATURAL WONDER WITHIN EASY REACH

which destination

is the winner for you?

WHERE TO STAYThailand ANATARA VACATION CLUB 7 Nights from

Bali SANUR PARADISE PLAZA HOTEL 7 Nights from

A HARD CHOICE TO MAKE!

BOTH OF THESE LEGENDARY DESTINATIONS OFFER A TASTE OF ASIA, WITH A SLIGHTLY DIFFERENT FLAVOUR.

THAILAND VS BALI

from $699*

from $749*

Terms & Conditions apply; Subject to availability. Sale applies to new bookings only; these specials cannot replace current bookings. Cancellations of any kind will not be accepted. Check-in days are Friday or Saturday depending on resort and availability. Rates displayed are based on “Low Season” rates, a higher rate may apply for High Season.

*

CALL US TO BOOK

1300 78 5599 (AUST)0800 55 4433 (NZ)

24

CANCUNTHIS IS A FAVOURITE DESTINATION

WITH CLASSIC HOLIDAYS MEMBERS

WITH ITS WHITE SANDY BEACHES, ENTERTAINMENT, RESTAURANTS, ARTS, SHOPPING AND CRYSTAL BLUE WATERS.

25

WHERE TO STAYMembers favourite EL DORADO ROYALE – A SPA RESORT

Other Resorts» El Dorado Royale

- Gourmet-Inclusive» El Dorado Seaside Suites -

Gourmet-Inclusive» Grand Mayan Riviera Maya» Grand Palladium Riviera Resort

and Spa - AI» Grand Sirenis Riviera Maya Hotel

& Spa - AI» Laguna Suites Golf and Spa -

OPTIONAL AIResorts are available through Exchange & Play

Terms & Conditions apply; subject to exchange availability. Bookings are made subject to payment of an exchange fee. Normal cancellation policy applies.*

CALL US TO BOOK

1300 78 5599 (AUST)0800 55 4433 (NZ)

WARM DAYS, GLITZY NIGHTS. PURE PLEASURE IN-BETWEEN In the 1970s, Cancun had only 3 residents. Now thousands come to enjoy its glorious white sandy beaches, enticing climate and warm, crystalline waters that are filled with both natural and man made treasures. Mexico’s premier tourist destination is not just a hit, it rockets right off the charts.

SUN, SEA AND SANDCancun has all the attributes of a genuine tropical paradise. The whisper-soft white-sand beaches. The ultra-clear ocean that shines a pure aquamarine in the sunshine. A temperature that hovers between 26 and 29 degrees, all year round. Parties amongst the palm trees. Wild (and not-so-wild) water sports on and under the water. Sailing past the uber-chic eateries on the Nichupte lagoon. Round it all off with a treatment at one of the luxurious spas, or a simple beach massage. Pure pleasure.

FANTASTIC FOOD AND FUNGourmands will be delighted to know more of Cancun’s restaurants regularly get 5-diamond status than any other Mexican destination. The Club Grill, for example, has won it for 13 years running.At the other end of the scale, but also high in taste, are the Gorditas from a friendly food stall near you. The cantina bars are a handy place to while away time, while the shopaholics among you peruse the handicrafts in Mercado 28, the giant Plaza Las Americas mall and Luxury Avenue’s designer stores.Then there’s the nightlife, boasting some of the best nightclubs in the world. For those who prefer daytime fun, you’ll find championship golf courses, deep-sea fishing, and free open-air art and cultural events in Parque las Patapas in downtown Cancun.

MAYAN HISTORICAL DELIGHTSYou don’t have to leave to discover pre-Hispanic archaeological sites. The antiquities of El Ray are right in the ‘Party Centre’, surrounded by the towering, modern hotels. El Meco is just outside city limits. There are 10 other Mayan sites close by. Remarkable Chichén Itzá, one of the ‘new seven wonders of the world’ is in Yucatán, the state right next door. These intriguing and ancient relics are a must-do, for sure.

NATURAL WONDERSIf glitz and glamour isn’t your thing, don’t discount Cancun. There is an abundance of delights for eco-tourists as well. Start the morning by swimming with a whale shark – an intensely memorable ‘don’t miss’ experience (June – Sept). Zip line through the jungle, upside down if you dare, into the cool waters of a cenote or across the sea’s surface at Garrafon. Prefer to be in it, rather than above it? The Mesoamerican Reef off Cozumel is the second largest coral reef in the world and where you’ll see rare black coral. The underwater museum, Aqua World, has over 400 sculptures to fin through. The turtle sanctuary on the truly beautiful Isla Mujeres releases over 60,000 hatchlings a year, while Isla Holbox is a preserve to thousands of wild dolphins, pelicans, turtles, flamingos and other exotic birds.

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Manager – Chanade Seiler

ABOUT THE RESORTWe have recently had a change in management and welcome Chanade Seiler to the team. Chanade has lived in Yarrawonga-Mulwala for the past 15 years so she has a great knowledge of the local area and is looking forward to welcoming you upon arrival. Chanade and the team at Capri are always ready to help with anything you need during your stay. We look forward to seeing you at Capri Waters Country Club in the near future! As a local and the new manager of Capri Waters Country Club, Chanade would like to share the secret of this wonderful place.Capri Waters Country Club is a fantastic location if you are looking for some rest and relaxation. Comprising 22 units, we cater for everyone from a romantic getaway for couples to a perfect fun-loving family holiday. All apartment balconies have fantastic views of the secluded lagoon and in the distance the famous Lake Mulwala and its ghostly river red gums make the view picture perfect. The resort units have been refurbished, are comfortable, stylish and are fully self-contained with air-conditioning to ensure that your stay with us is just like your home away from home. Join in some of the recreational services we offer such as canoe hire, half tennis court, mini golf, swimming pool, sauna, library and playground for the youngsters.

DON’T MISS OUT ON » Taking a ride on the most comfortable and affordable

cruise boat with Paradise Queen Lake Cruises» Discovering the hidden beauties of the lake and river

with a guided kayak tour with Action, Bike and Ski.» Paying a visit to the “Hall of Fame of the South”,

The Yarrawonga Mulwala Pioneer Museum.» The history lesson and glass of wine at the Byramine

Homestead.» Treating the kids to a ton of fun at Tunza Fun

Amusement Park.

If you are looking for the perfect place to

do for the whole family.

is a must see attraction when you visit and offers year round enjoyment of wide variety of water sports including water skiing, jet-skiing, canoeing, sailing and of course there is nothing better than a refreshing

are steady all year round and for most of

capacity. So with plenty of water, great weather and an abundance of water activities for young and old, what are you waiting for?

events throughout the year.

» World Junior Ski Championships (February)» National Wakeboard Championships

(February)

further information, please go to the event website or visit yarrawongamulwala.com.au.


Melbourne StreetMulwala NSW 2647

WHAT OUR GUESTS SAY

“I appreciated the staff who were very helpful, especially 2 thumbs up to Chanade who went beyond her line of duty to assist. The accommodation – it was great to be a few feet away from the pool!” – Joanne Kemila

yarrawonga-mulwala

Member Services


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Manager – Colin Price

ABOUT THE RESORTSet on approximately 35 hectares of landscaped gardens and natural bushland, the Resort is a perfect destination to unwind. All villas are 2 bedroom/2 bathroom with their own double carports attached. Relax at our many gazebo and BBQ areas and take in the majesty of mighty Lake Eildon.Red fin, yellow belly and brown trout are being caught close to the Resort. After a busy day of day-tripping return to the Resort, relax and enjoy our first class pool and spa complex which offers sauna room, 6 metre swim spa, an intimate smaller spa and the outdoor pool. We have many outdoor activities on the grounds including walking tours, a children’s playground, mini-golf, outdoor chess, flood-lit tennis courts, golf driving range and much more. With luck during your next visit with us you will spot some of the wildlife that call our grounds home including kangaroos at dawn and dusk, possums and owls at night and an abundance of birdlife. Be sure to come and join the Meet and Great held in The Lodge area every Sunday evening, and our famous pancake breakfast every Wednesday morning at 9am.

AWARDS AND ACCOLADESWe are proud of our record in maintaining the standard of Silver Crown which is an industry acknowledgement of the level of presentation and service the Resort offers. Thanks must go to all of our staff for their commitment and dedication. It is second to none!

DON’T MISS OUT ON » Hunting for gnomes at the High Country Maze » Catching a latest release flick at the Mansfield

Armchair Cinema.» Feeding lions at the Mansfield Zoo!» Enjoying the spectacular scenery while cycling,

walking or horse-riding along the scenic Rail-Trail.» Soaking up some history at the Kelly Tree, made

famous by bushranger Ned Kelly.» Sampling some local wines at the many cellar doors. » Ski adventure in our nearby winter wonderland, Mt Buller.

and activities from the winter wonderland

water sports on mighty Lake Eildon during the warmer summer months.

There are some excellent day trips to make the most of the scenery and outstanding beauty of the local area. Enjoy cycling, walking or horse-riding along the recently

way to Tallarook in the south). Wineries, 4x4 tours into the high country, beautiful picnic

local markets and wildlife are all at our doorstep to explore and enjoy.

events which include:

» North East Victoria High Country Harvest

» High Country Festival & Spring Arts

further information, please go to the event website or visit travelvictoria.com.au/


50 Banumum RoadMansfield VIC 3722

WHAT OUR GUESTS SAY

“We saw a group of kangaroos outside our apartment one morning and literally hundred cockatoos outside the porch. Amazing to be so close to Melbourne (2 hours’ drive) and hear nothing but birds.” – Anonymous Guest.

mansfield

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only $590

7 nights’ exchange

accomodation worldwidevip holiday pass

AVAILABLE FOR A LIMITED TIME ONLY. SALE ENDS 16 AUGUST 2013.

7 NIGHTS EXCHANGE ACCOMMODATION IN THE APARTMENT SIZE OF YOUR CHOICE. WE WILL ADD AN EXCHANGE AND PLAY CREDIT TO YOUR ACCOUNT FOR YOU TO USE

ANYTIME. NO EXCHANGE FEE

BONUS $100 IYC TRAVEL VOUCHER TO SPEND ON ANY TRAVEL BOOKING WITH IYC TRAVEL, INCLUDING THE TRAVEL OFFERS IN THIS MAGAZINE!

CALL US FOR MORE INFORMATION AND TO PURCHASE YOUR VIP HOLIDAY PASS

1300 78 5599 (AUST) | 0800 55 4433 (NZ)

*Terms & Conditions apply. Sale ends 16 August 2013. Classic Holidays reserves the right to change, extend or stop this promotion at any time without notice. VIP Holiday Pass can only be used in Low Season. Cancellations will not be accepted unless Cancellation Protection is taken at time of booking. VIP Holiday Pass may not be redeemed for cash and furthermore has no cash equivalent either expressed or implied and cannot be on-sold for profit or any other purpose. Promotions cannot be used in conjunction with any other offers, vouchers or specials. VIP Holiday Pass is available for 2 years to book and 3 years to travel from date of purchase. All reservations are subject to availability. Check-in dates are either Friday or

Saturday, depending on the resort and availability. Rental availability and Options resorts are not included in this offer. Valid for Classic Managed Resorts and exchange resorts only.

Documents

1 Choices - groupinfo.com.au · The brief to the developers included some key functions to enhance your experience, like accommodating tablets/mobile devices, easier navigation/booking,