© 2009. SuccessSystems, Inc. WELCOME! Your Learning Facilitator is SAM LLOYD SuccessSystems, Inc. Boulder, CO 80308

© 2009. SuccessSystems, Inc. www.trainingforsuccess.com

WELCOME!WELCOME!

Your Learning Facilitator isYour Learning Facilitator is

SAM LLOYDSAM LLOYD

SuccessSystems, Inc.SuccessSystems, Inc.

Boulder, CO 80308Boulder, CO 80308

www.trainingforsuccess.comwww.trainingforsuccess.com

Your Learning Facilitator isYour Learning Facilitator is

SAM LLOYDSAM LLOYD

SuccessSystems, Inc.SuccessSystems, Inc.

Boulder, CO 80308Boulder, CO 80308

www.trainingforsuccess.comwww.trainingforsuccess.com


A 3-pronged Strategy for Maintaining Employee Morale & Productivity

•Information•Involvement•Care & Concern


Lack of InformationLack of Information

• When people have little/no information their fears are magnified!

• Rumors emerge and are repeated to attempt to fill the knowledge gap.

• The lack of information often sparks suspicion that bad things are being withheld.

• Even in good times a common complaint of employees is not knowing what is happening!


Provide InformationProvide Information• Transparency and truth counteract

fears that spring from not knowing.• Frequent updates for all employees:

revenues, financial data, organizational changes, strategies and plans.

• Share data about competitors, customers, legislation, economic trends.

• Provide financial planning assistance.


Impact of No InvolvementImpact of No Involvement

• Sends a message that their ideas and talents are not valued.

• Increases resistance to changes.

• Less commitment, enthusiasm and accountability.

• Fewer ideas, less creativity & innovation.

• Less trust and loyalty!QuickTime™ and a

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Involve Employees!Involve Employees!

• Ask for ideas – how to improve Ask for ideas – how to improve productivity, cut costs, increase sales, productivity, cut costs, increase sales, improve customer service, etc.improve customer service, etc.


Do you get ideas?Do you get ideas?

• How many suggestions from employees monthly?

- Total for month

- Average per person

Awful Fair Average Good Super!



ToyotaToyota

In a single year over 1,905,000In a single year over 1,905,000suggestions from employees!suggestions from employees!

32.7 per worker!32.7 per worker!(2.75 per person per month)(2.75 per person per month)

Tom Peters - Tom Peters - Thriving on ChaosThriving on Chaos

Implemented 95%!Implemented 95%!


Involve Employees!Involve Employees!• Ask for ideas – how to improve Ask for ideas – how to improve

productivity, cut costs, increase sales, productivity, cut costs, increase sales, improve customer service, etc.improve customer service, etc.

• Use ideas, publicize successes, give Use ideas, publicize successes, give credit, express gratitude!credit, express gratitude!

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are needed to see this picture.

Thanks to our customer service team!Thanks to our customer service team!



• Ask for ideas – how to improve productivity, cut costs, increase sales, improve customer service, etc.

• Use ideas, publicize successes, give credit, express gratitude!

• Invite employees’ families to information sharing & financial planning

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are needed to see this picture.


Care & ConcernCare & Concern

• For decades one of the top 3 complaints in employee surveys:

“No one cares whether I am here or not!”

• For decades one of the top 3 complaints in employee surveys:

“No one cares whether I am here or not!”


Care & ConcernCare & Concern• Show you care by asking about people,

ask how you can help, ask about their concerns, their families.

• Train all supervisors and managers to ask, too!

• Train all supervisors and managers to improve interpersonal skills.

• All managers:All managers: relationships with their relationships with their employees are as important as all other employees are as important as all other responsibilities, evaluate how they do, responsibilities, evaluate how they do, reward when done well, confront when not!reward when done well, confront when not!


Care & Concern continuedCare & Concern continued

• Train all supervisors and managers to listen with empathy.

Not only restate content - Not only restate content - acknowledge emotions to acknowledge emotions to demonstrate empathy!demonstrate empathy!


Care & Concern continuedCare & Concern continued

• Train all supervisors and managers to listen with empathy.

• Add to your wellness program to Add to your wellness program to show you care. show you care.

Bonus: lowers health care costs, Bonus: lowers health care costs, improves recruiting & retention!improves recruiting & retention!


Follow-Up ReportFollow-Up Report

Set a dateSet a date

Send us a letterSend us a letter

You done You done good!!good!!

Or call usOr call us

Or send an emailOr send an email

We will send you a We will send you a positive reinforcement positive reinforcement response!response!

Documents

© 2009. SuccessSystems, Inc. WELCOME! Your Learning Facilitator is SAM LLOYD SuccessSystems, Inc. Boulder, CO 80308