ITIL® Service Offerings & Agreements Courseware - BookSpot

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Tittle: ITIL® Se vi e Offe i gs & Ag ee e ts

Autho : Pelle Rásto k

Pu lishe : Va Ha e Pu lishi g,

ISBN Ha d opy:

Editio : Fi st editio , fi st i p essio , Ma h

Desig & layout: Va Ha e Pu lishi g,

Copy ight: © Va Ha e Pu lishi g

Fo a y futhu e e ui ies a out Va Ha e Pu lishi g, please se d a e ail to: i fo@va ha e . et

This material is based on AXELOS ITIL® material. Material is reproduced under licence from AXELOS

All rights reserved. No part of this publication may be reproduced in any form by print, photo print, microfilm or any other means without written permission by the publisher. Although this publication has been composed with much care, neither author, nor editor, nor publisher can accept any liability for damage caused by possible errors and/or incompleteness in this publication.

Material in this document has been sourced from ITIL® Service Operation 2011 edition. No part of this document may be reproduced in any form without the written permission of both Van Haren Publishing and AXELOS Limited. Permission can be requested at [email protected] and [email protected].

Second edi on, fi rst impression, October 2018













































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ITIL® Service Offerings & Agreements Courseware - BookSpot