DATA WAREHOUSE AND BANK BI READINESS AND SCOPING QUESTIONNAIRE

SUBMITTED TO FAMILY BANK LIMITED

(KENYA)

Confidential Information: All information contained herein is strictly confidential. The information contained in this proposal is intended for your use only. Its contents are private and confidential and anyone other than the addressee is informed that they are prohibited to use, divulge or reproduce the contents hereof. The client may not publicize this information, under any circumstances, without the written permission of Pioneers Information Technologies Co. Ltd (PIO-TECH).

Copyright‹ 2014-2019 Pioneers Information Technologies Co.Ltd. (PIO-TECH). All rights reserved.

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Table of contents1 COMPANY PROFILE................................................................................................................................3

2 BANK-BI® - BANKING INTELLIGENCE SOLUTION........................................................................................6

3 INTRODUCTION.....................................................................................................................................9

3.1 PURPOSE OF THIS DOCUMENT................................................................................................................9

3.2 QUESTIONS CATEGORIES........................................................................................................................9

4 INFORMATION REGARDING QUESTIONNAIRE RESPONDENT (S)..............................................................10

4.1 CUSTOMER OBJECTIVES:.......................................................................................................................10

5 DATA SOURCES....................................................................................................................................11

5.1 PLEASE SPECIFY THE WAY ALL THE INTERNAL DATA SOURCES FOR THE SYSTEM HAVE BEEN IDENTIFIED?. 11

6 IT ARCHITECTURE.................................................................................................................................12

6.1 TECHNOLOGY PLATFORM.....................................................................................................................12

6.1.1 WHAT IS THE CURRENT TECHNOLOGY ARCHITECTURE OF THE ORGANIZATION?......................................12

6.2 DATA SOURCES....................................................................................................................................13

6.2.1 HAVE ALL THE INTERNAL DATA SOURCES FOR THE SYSTEM BEEN IDENTIFIED?........................................13

6.2.2 ARE THE DATA SOURCES EASY TO ACCESS REGARDLESS OF THEIR LOCATION?.........................................13

6.2.3 ARE THE RELATIONSHIPS BETWEEN THE INTERNAL DATA SOURCES WELL DOCUMENTED?.......................14

6.2.4 ARE ANY DATA SOURCES OUTSOURCED TO A THIRD PARTY?..................................................................14

6.3 DATA QUALITY.....................................................................................................................................15

6.3.1 ARE THE DATA QUALITY LEVELS OF EACH SOURCE SYSTEM KNOWN?......................................................15

6.3.2 ARE THERE DOCUMENTED DATA ENTRY STANDARDS IN PLACE FOR ALL SYSTEMS?..................................15

6.3.3 ARE DATA ENTRY STANDARDS MEASURED AND ENFORCED?..................................................................15

6.3.4 HAVE THERE BEEN ATTEMPTS TO IMPROVE DATA QUALITY WITHIN THE ORGANIZATION?......................15

6.3.5 ARE DATA QUALITY IMPROVEMENTS EXPECTED AS A RESULT OF THIS PROJECT?.....................................15

7 BUSINESS REQUIREMENTS....................................................................................................................16

7.1 INFORMATION REQUIREMENTS............................................................................................................16

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1 COMPANY PROFILE

Pio-Tech has long crowned the market as a pioneering System Integrator and Business Solution Provider, backed by a history of proven innovative results and a dedicated team of consultants with a futuristic vision.

The company’s carefully- built vertical solutions introduced an original brand, which evidently confirmed its presence as a commanding flagship in the financial industry. Through its wide array of solutions, Pio-Tech has helped myriad financial institutions to better understand their business and bond with their customers, and ultimately, to steer their operations towards attaining excellence in performance.

A Driving Factor behind the company’s success owes it coup to the strategically chosen partnerships with top IT corporations, as Pio-Tech continues to break new grounds in Enterprise Management Solutions. Simultaneously, the company constantly seizes to discover new tech horizons and to add mounting value to its clients.

Our Mission is to deliver insightful, applicable and affordable Business and Performance Management Solution, which address critical requirements of regional customers, with the scalability to evolve as their business needs grow.

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Our Vision is to become a renowned provider of data warehouse, Analytical and management solutions for financial institutions in the Middle East, Africa and developing countries.

Bank-BI®

Bank-BI® offers and all-embracing business intelligence solution, which aims to summon answers to the challenging needs of today’s banking industry. It give you a vantage point above the fray, with ready to use analytics, reporting tools and applications which various stakeholders across the bank can use to any given time, thereby, enabling and empowering them to optimize their ability to leverage and act on critical information.

Whether you’re implementing a new regulation, taking on a new competitive strategy, or putting new efficiency practices into place, you’ll be able to find all the information relevant to those decisions immediately.

With Bank BI® you have the power to obtain the information you need to make the best possible decisions for your bank’s growth and success. Anywhere, anytime!

Bank BPM®

Bank BPM® is a complete customer service management solution comprising a set of pre-packages ready-to-go products, revolutionizing technology, know-how and consulting. It delivers proven methods of customer acquisition and effective on-boarding. This enables you to offer customers relevant products maximizing their profitability while helping you to handle all unique customer cases and exceed service expectations.

Bank BPM® cutting edge mobile and social BPM approach helps you conveniently service customers through multiple channels including the web, mobile, and social media.

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It facilitates effective operational excellence through providing elite services, while managing operational risk and complying with your banking regulations.

Business Performance Management

Pio-Tech delivers Business Performance Management Solution that grants optimal results through managing organizations’ extensive information, to be neatly channeled into organizing departmental performances across all units. It provides an ideal, cutting edge platform to manage vital business information-from the preliminary stage of data collection, through to analysis and representation. The solution significantly offers the advantages of setting numerous KPIs to assess the performance of multi business facets within the organization; this guarantees an efficient track record system of departmental performances, ensuring that all activities and effort are in sync with the organization’s objectives at large.

Business Process Management

At Pio-Tech keeping clients ahead of the competition and providing them with the utmost value is an unbending priority. Through developing first-rate Business Process Management Solutions, business is rewarded with amplified system efficiencies, and flexible adaptability to various reflexes in today’s ever changing business environments. The smart solution is uniquely designed to help sustain detailed task records and achieves recurrent innovational benchmarks, as it employs modern technologies that automate their core business processes and saves them time worthy efforts. Simultaneously, customer satisfaction is driven up through providing self service channels of direct communication.

Customer Information Management

Pio-Tech’s carefully developed Customer Information Management Solution is the ultimate response to the growing need for understanding customer’s increasingly sophisticated needs. Market leaders know that the building rapport with customer is the foundation for success; hence this solution helps business professionally analyze and manage customer’s data, in combination with solid feedback from sales forces. It acts as an advanced assessment tool to manage customer information, offering an overall platform that combines the Customer and internal Help Desk, with automated Sales and Marketing activities, s well as CRM solutions.

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2 BANK-BI® - BANKING INTELLIGENCE SOLUTION Bank-BI® is a business intelligence solution built to meet the unique and challenging needs of the banking industry by providing enterprise wide platform for reporting, query, and analysis and performance measurement to help the banks operate more efficiently and effectively and better serve their customers.

Bank-BI® integrates best of breed products, leading technologies and proven banking industry experience to deliver unified data source to empower the users with information for better decision making , and help organizations leverage valuable data to develop deeper understanding to its customers, products and processes.

Bank-BI® establishes the foundation of centralized approach to accessing and sharing the information; providing specialized subject areas for ad hoc reporting, query and analysis of data to tackle every aspect of the bank information requirements. The pre -built data warehouse logical model speeds up both implementation and results which enable the banks to rapidly achieve significant return on investment, harnessing the data warehouse as a valuable asset and continue to achieve competitive Advantages.

The integration of Bank-BI® with Business Objects delivers a tool set to empower the business users with the needed information without reliance on I.T , supported by integrated powerful publishing and scheduling mechanism to ensure that the information will be shared between the information consumers in a timely manner . Bank-BI® provides the management with overview on the various business perspectives through the Performance Ratios Module to continuously monitor the bank progress towards achieving the pre-set objectives and benchmarks the bank performance against both; its rivals and the industry.

Bank-BI® Provides:

A single source of information for the bank different users.

Bus- architecture data warehouse, with dimensionally modeled business schemas.

Increased Business user productivity with fewer demands from I.T.

BI standardization using Business Objects, the leading BI platform (www.businessobjects.com).

Centralized reports management, scheduling and distribution.

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Solution for many financial data problems such as:o Accounts/products/GL reporting.o Customer vs. account calculations.o Maturity classification and GAP calculations.o Risk portfolio grouping.o Capital requirement calculation.o Ledger grouping and scenarios analysis.

Visibility into customers, financial and banking operations. Pre-Built Reports ,Financial Metrics ,Key Performance Indicators and Dashboards. Regular Reporting Platform. Provides an automated report scheduling and distribution capabilities through various

channels such as email. has the capability to integrate with Microsoft Exchange/Active Directory to send reports

by e-mail to any selected users

Bank-BI® Features:

The DWH is dimensionally modeled according to Bus structure concept were a set of common dimensions such as Geography, Time, Customer, etc is shared among all system Marts .

Covers all banking business areas regardless of the Bank nature (Retail , Islamic , Corporate)

Open technology where it can run on Oracle , SQL Server Supports Online and Offline integration Built in Business AND Technical validation rules to check data received from BANK

BI/ODS A Full system management interface that can be used to customize or add new business

areas as part of the DWH. A rich set of measures already available in all system Facts (Cubes) for each specific

Business area Historical data is kept for Minimum 5 years with the flexibility to change the retention

period Utilization of space management capabilities within database engines such as

partitioning , compression Can be integrated with known ETL products such as SAP DIM , Informatica , Oracle data

warehouse Builder or Microsoft SQL Services Ability to use simple extracting techniques into the DWH if source data is available in a

relational database such as Oracle or SQL Server Full audit trail over any maintenance operations related to existing data Beyond the usual Business areas that most of the well known products such as

Financials , Profitability , Sales the system includes all banking Business areas that support the Business of Retail ,operations , Trade Finance, Treasury ,Regulatory , Risk ....etc .

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Integrating DWH structure with BANK BI interface gives a huge flexibility in maintaining data quality, complete missing data, reshape and group information with a full control and strong business rules to make sure that any change complies with international banking business rules.

1.

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3 INTRODUCTION

3.1 PURPOSE OF THIS DOCUMENTThe questioner is designed to assist respondents in formalizing decisions regarding their data warehouse initiative.These decisions are typically made during a data warehouse planning project. Less time is required to complete the planning project if more questions have definite, specific answers.

3.2 QUESTIONS CATEGORIESThe questions fall into the following categories:

1. BANKS’s technical specifications

2. Data sources

3. IT Architecture

4. Business Requirements

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4 INFORMATION REGARDING QUESTIONNAIRE RESPONDENT (S)Date this questionnaire was answered: 9/18/2015Please state your names, positions or titles, and departments.

Name Position or Title DepartmentAndrew Young Manager Business AnalyticsStephen Kagiri ICT Support BI ReportingCharles Mwangi DBA ICT Database

4.1 CUSTOMER OBJECTIVES:Please describe briefly, what are the objectives behind acquiring BANK-BI® solution? Centralise data store, automate regulatory and generic reports, and enable analytics adhoc querrying

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5 DATA SOURCES

5.1 PLEASE SPECIFY THE WAY ALL THE INTERNAL DATA SOURCES FOR THE SYSTEM HAVE BEEN IDENTIFIED?

Manually Automatically

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6 IT ARCHITECTURE

6.1 TECHNOLOGY PLATFORM

6.1.1 WHAT IS THE CURRENT TECHNOLOGY ARCHITECTURE OF THE ORGANIZATION?What kind of systems, hardware, DBMS, Network, End-User tools, development tools, and data access tools are currently in use?

# TYPE OF TECHNOLOGY

Product or Tool Name Version Number Used By or Used For

1 Oracle BIP Oracle BI Publisher 10.1.3.4.1

Generating Reports for Business

2 DBMS MS SQL Server SQL 2005, SQL 2008

ABC

3 DBMS Oracle Database Server

Oracle 11g Core Banking

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6.2 DATA SOURCES

6.2.1 HAVE ALL THE INTERNAL DATA SOURCES FOR THE SYSTEM BEEN IDENTIFIED? Yes No

For each data source, please indicate whether the source is manually maintained or automated.

For manually maintained data sources, technology platform can be “Microsoft Excel”.

Near-term plans refer to plans for the system within the next 18 months (e.g., to be retired, to be upgraded, no plans, ongoing maintenance).

# Data Source or System Name

Manual or Automated?

Technology Platform

Version No.

Homegrown? Near-term plans

1. Flexcube DB Automated Oracle DB 10.5

2. Postilion Automated MS SQL 2005

3. Mobile Banking

Automated MySQL

4

6.2.2 ARE THE DATA SOURCES EASY TO ACCESS REGARDLESS OF THEIR LOCATION? YES NO

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The location of the system will affect extraction requirements.

# Data Source or System Name Location(s) Network Access?

1 Flexcube Data Centre LAN

6.2.3 ARE THE RELATIONSHIPS BETWEEN THE INTERNAL DATA SOURCES WELL DOCUMENTED?

Yes No

Does one system provide information to another? Are the systems integrated in any manner? Please provide documentation.

Attached Not Available

6.2.4 ARE ANY DATA SOURCES OUTSOURCED TO A THIRD PARTY? Yes No If yes, are there provisions for extracting data on a regular basis?

Yes No

Can the outsourcing agreement be easily modified to include an extraction feed?

Yes No

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6.3 DATA QUALITY

6.3.1 ARE THE DATA QUALITY LEVELS OF EACH SOURCE SYSTEM KNOWN? Yes No

6.3.2 ARE THERE DOCUMENTED DATA ENTRY STANDARDS IN PLACE FOR ALL SYSTEMS? Yes No

Please provide a copy of the standards.

Attached Not Available

6.3.3 ARE DATA ENTRY STANDARDS MEASURED AND ENFORCED? Yes No

How are these measurements taken?

Please provide a copy of the measurements.

Attached Not Available

6.3.4 HAVE THERE BEEN ATTEMPTS TO IMPROVE DATA QUALITY WITHIN THE ORGANIZATION? Yes No Were these efforts successful?

Yes No

Please Elaborate.

6.3.5 ARE DATA QUALITY IMPROVEMENTS EXPECTED AS A RESULT OF THIS PROJECT? Yes No

If yes, please Elaborate: Data cleansing to help improve data quality is needed

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7 BUSINESS REQUIREMENTS

7.1 INFORMATION REQUIREMENTS

List below reports/business area needed by the bank, or please select from “Bank-BI Modules and Pre-Built Reports list” the desired modules that cover the bank reporting needs?

Date of presentationTasksTime of

presentationContent/TitleReport No.

Customer Statements1

P&L2

Deposits By Branch3

Loans Disbursed By Branch4

Loans in Arrears5

Loan TB6

Accounts Opened7

Dormant Accounts8

Re-activated Accounts9

PAR Per Product/Officer/Branch/Segment/RM

10

Mortgage Ageing Analysis/In Arrears

11

Letters of Credit TB12

Installment Schedules13

Fx TB14

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