English Inmersion Program

UNEV

TeacherDenisse Perez

Final project

StudentsRey Gómez

Rosalis Hernández Benjamín RodríguezLuisa María Aybar

José Alfredo FernándezKatherine Santos

SPA Deep-Relaxing

Date November 20th 2015

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SPA Deep-Relaxing

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SPA Deep-Relaxing

DESCRIPTION OF THE COMPANY

Deep Relaxing is a SPA center dedicated to the services of our customers, where they can pay for the best relaxation. Deep Relaxing has the best methods to make them feel relaxed. We have Therapy and Massage sessions with a personalized treat to their comfort according their treatment. This SPA center is available to people from 13 years old.

Slogan: Relieve for your soul Product´s Name: Ocean Pleasure

Vision

Strengthen the company as a leader in our city and around the country, to be the most efficient and dedicated SPA and body care center, providing the best services to care the aesthetics and the health of men and women, so that they can look and feel relaxed, changing their Self-esteem.

Mission

Look after the well-being and peace which our customers demand, to get the relaxation, energy and health that they need, to please their necessities offering innovator ways to be healthy and to be in harmony with their mind, body and soul, with an excellent services, qualified employees and affordable prices.

Values

Punctuality Quality Ethics Responsibility Safety Honesty Originality Teamwork

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SPA Deep-Relaxing

Financial sources

Total investment RD $ 2, 000,000.00Personal savings 40%Investors 25%Bank loan 35%

100%

ANALYSIS SWOT

Strengths:

Excellent location Professional and trained staff Wide infrastructure for the convenience of customers Affordable price for customers Variety of services for customers Defined objectives and strategies We manufacture our massage balm

Weaknesses:

We are a young company in the market. We are not positioned

Opportunities

Get new clients for the good location of the premises. Low prices. Combos and deals We sell our product

Threats:

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SPA Deep-Relaxing

The current economic situation, The high cost of repair and maintenance of equipment and machinery, Insecurity. National electrical problem.

DESCRIPTION OF THE PRODUCT

Ocean PleasureIs a balm composed by extract of Macadamia tree (Moska Oil), mint leaves and Alcoholado. This balm has Vitamin A, B, C, E. This balm not only works like a balm to the pain relief, But Also it is natural product which vitalize and regenerate your skin. In just one week you will feel younger, healthier and more energy.

Product differentiation

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SPA Deep-Relaxing

Our product is unique and exclusive to our center because we manufacture ourselves and not distribute in the market.

We provide a service SPA with transport home prepared with the necessary technology to provide our customers with high quality service in the comfort of their homes

ORGANIZATIONAL CHART

President Job Responsibilities:

Strategic vision and leadership.

Collaborate with the founder and the board to refine and implement the strategic plan while ensuring that the budget.

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SPA Deep-Relaxing

Provide inspirational leadership and direction to all executives, and ensure the continued development and management of a professional and efficient organization; establish effective decision-making processes.

Cultivate a strong and transparent working relationship with the Board and ensure open communication about the measurement of financial, programmatic, and impact performance against stated milestones and goals.

In partnership with the Founder, help build a diverse and inclusive Board representative of the community that is highly engaged and willing to leverage and secure resources.

Development

Ensure that the flow of funds permits to make continuous progress towards the achievement of its mission and that those funds are allocated properly to reflect present needs and future potential.

Formulate and execute comprehensive marketing, branding and development strategies that will ensure consistency throughout the organization and enhance revenue from major donors, foundations, government agencies, and corporations.

Qualifications

Excellent coalition building skills with an ability to communicate and work effectively with a variety of internal and external stakeholders; a persuasive negotiator able to achieve consensus amongst differing opinions.

Outstanding presentation and communication skills and the experience and proclivity to be an outgoing spokesperson, relationship builder, and fundraiser.

Strong commitment to the professional development of staff; successful track record of recruiting and retaining a diverse team.

Manager Job Responsibilities:

Accomplishes department objectives by managing staff; planning and evaluating department activities.

Manager Job Duties

Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.

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SPA Deep-Relaxing

Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.

Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Manager Skills and Qualifications

Performance Management, Project Management, Coaching, Supervision, Quality Management, Results Driven, Developing Budgets, Developing Standards, Handles Pressure, Giving Feedback

Accountant Job Responsibilities:

Operate as the lead point of contact for any and all matters specific to your customers.

Build and maintain strong, long-lasting customer relationships.

Develop a trusted advisor relationship with key customer stakeholders and executive sponsors. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Forecast and track key account metrics.

Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment. Assist with high severity requests or issue escalations as needed.

Requirements

Proven account management or other relevant experience.

Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.

Experience in delivering client-focused solutions based on customer needs.

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SPA Deep-Relaxing

Proven ability to manage multiple projects at a time while paying strict attention to detail. Excellent listening, negotiation and presentation skills.

Excellent verbal and written communications skills.

Production Supervisor Job Responsibilities:

Manufactures products by supervising staff; organizing and monitoring work flow.

Production Supervisor Job Duties:

Accomplishes manufacturing staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

Maintains staff by recruiting, selecting, orienting, and training employees; developing personal growth opportunities.

Maintains work flow by monitoring steps of the process; setting processing variables; observing control points and equipment; monitoring personnel and resources; studying methods; implementing cost reductions; developing reporting procedures and systems; facilitating corrections to malfunctions within process control points; initiating and fostering a spirit of cooperation within and between departments.

Completes production plan by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems; reporting results of the processing flow on shift production summaries.

Production Supervisor Skills and Qualifications:

Supervision, Coaching, Managing Processes, Process Improvement, Tracking Budget Expenses, Production Planning, Controls and Instrumentation, Strategic Planning, Dealing with Complexity, Financial Planning and Strategy, Automotive Manufacturing.

Chemical Engineer:

Is a professional, who is equipped with the knowledge of  chemical engineering, works principally in the chemical industry to convert basic raw materials into a variety of products, and deals with the design and operation of plants and equipment.

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SPA Deep-Relaxing

Therapist Responsibilities:

The specialist in aesthetic massage is the one that dominates the principal technologies in treatments of beauty, facial and corporal. It is a question of diverse technologies of massage focused towards the attainment of an improvement in the skin and in the fabrics. According to the aesthetic previous diagnosis, the professional will realize a lymphatic drainage, a massage anticelulítico, reaffirmant, remodelante, etc. To the most common technologies of massage it is necessary to add newly introduced technologies of oriental massage and also the combination with alternative therapies based on new substances with aesthetic properties: mires, algae, chocolates, honey, essential oils, etc. The aesthetic massages take the correct maintenance of the body as an object, mas if they combine with exercises of tonificación of the body. They are very advisable with the appearance of cellulite, obesity, flacidez muscular, after a childbirth or when difficulties exist to slim.

Deliver a variety of spa services (body treatments, massages, facials, waxing, manicure/pedicure) in a safe and comfortable manner. Maintain equipment and sample inventory of products.

Keep documentation and maintain customer’s files

Keep a clean and stocked room

Acknowledge and respond to relevant customer queries, needs and expectations.

Suggest and promote retail products or additional services.

Uphold hygiene standards and follow health and safety regulations.

Cooperate with and report on administration on any arising issues.

Apply best practices and be up to date with market trends.

Receives the client, normally with previous appointment, and advises him on the treatments that more could be convenient for him, as it is his aesthetic diagnosis. It is interested for what the client waits of the massage, asking him about previous experiences and about if it has some problem with some part of his body.

Decides the technology of the massage that has to be applied, selecting the maneuvers that have to be executed depending on the diagnosis, and to adapt the protocol to the personal characteristics of the client.

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SPA Deep-Relaxing

It informs Him at all time about the procedures and the results of the massage, explaining, if it is necessary closely, every technology and his benefits.

Prepares and adapts the facilities, means and products necessary for the treatment, to the conditions needed for the application of the selected technology.

Applies the massage to the client, depending on the certain technologies and the

maneuvers selected according to the parameters established of location, intensity and

time. The massage consists of the manipulation of the soft fabrics of the body:

kneadings, frictions, passes neurosedantes, cacheteos, etc.

Has to guarantee the well-being and the comfort of the client while it is receiving the

treatments. It is advisable to obtain a favorable environment: ideal temperature, tenuous

or diffuse light, environmental music, appropriate aromas, etc.

Requirements:

Proven relevant working experience.

Hands on experience in massage techniques, manicures, pedicures, waxing and face/body therapies.

ContenidoNo se encontraron entradas de tabla de contenido.

Experience in sales will be considered an asset.

Excellent knowledge of English language.

Communication and customer service skills.

Positive attitude.

User level computer skills.

Degree or current license in aesthetics or physiotherapy.

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SPA Deep-Relaxing

PLANT LAYOUT

1- Whirlpool 7- Normal shower2- Cold pool 8- Laboratory3- Sauna 9- Massage booths4- Footbath 10- Dressing5- Scottish shower 11- Medical Office6- Shower of essential oils 12- Reception

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SPA Deep-Relaxing

Our Schedules are:

Monday: From 6:30 am, To 7:00 pm Tuesday: From 6:30 am, To 7:00 pm Wednesday: From 6:30 am, To 7:00 pm Thursday: From 6:30 am, To 7:00 pm Friday: From 6:30 am, To 7:00 pm Saturday: From 8:00 am, To 2:00 pm

Location

Road Don Pedro, street corner guano # 40

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