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3ROB PEARSON / @robotperson
TOP TEN TECHNIQUES
FOR BUILDING RAPPORT
ROB PEARSON
@robotperson
ROB PEARSON / @robotperson
ROB PEARSON / @robotperson
“Few, if any, cases are solved without
confidential human sources.”
ROBIN DREEKE
ROB PEARSON / @robotperson
GOAL
QUICKLY FORM
TRUSTING
RELATIONSHIPS
ROB PEARSON / @robotperson
WHY IS THIS IMPORTANT?
9ROB PEARSON / @robotperson
THE 10 TECHNIQUES
ROB PEARSON / @robotperson
1
SET ARTIFICAL TIME CONSTRAINTS
ROB PEARSON / @robotperson
2 SHOW ACCOMODATING NONVERBALS
ROB PEARSON / @robotperson
3SLOW DOWN YOUR TALKING
ROB PEARSON / @robotperson
4
ASK FOR HELP
ROB PEARSON / @robotperson
EXAMPLE
INVITEShttps://goo.gl/dFBBAV
ROB PEARSON / @robotperson
ROB PEARSON / @robotperson
5
SUSPEND YOUR EGO
ROB PEARSON / @robotperson
6
VALIDATE OTHERS
ROB PEARSON / @robotperson
6
LISTENING
VALIDATE OTHERS
ROB PEARSON / @robotperson
6
LISTENING
THOUGHTFULNESS
VALIDATE OTHERS
ROB PEARSON / @robotperson
6
VALIDATE OTHERS
LISTENING
THOUGHTFULNESS
VALIDATE THOUGHTS AND OPINONS
ROB PEARSON / @robotperson
7
ASK WHEN? HOW? WHY?
ROB PEARSON / @robotperson
7
ASK WHEN? HOW? WHY?
MINIMAL ENCOURAGERS
REFLECTIVE QUESTIONS
EMOTIONAL LABELLING
PARAPHRASING
PAUSES
SUMMARISE
ROB PEARSON / @robotperson
7
ASK WHEN? HOW? WHY?
STAKEHOLDER DISCUSSION GUIDE:
https://goo.gl/pJ9Ze3
INTERVIEW SOFT QUESTIONS:
https://goo.gl/QzsMGf
ROB PEARSON / @robotperson
8
CONNECT WITH QUID PRO QUO
ROB PEARSON / @robotperson
9
GIFT GIVING
ROB PEARSON / @robotperson
10
MANAGE YOUR EXPECTATIONS
ROB PEARSON / @robotperson
ETHICS
ROB PEARSON / @robotperson
ETHICS
THINK ONLY IN TERMS OF
THEIR NEEDS AND WANTS
THEY MUST FEEL BETTER
FOR HAVING MET YOU
29ROB PEARSON / @robotperson
SUMMARY
ROB PEARSON / @robotperson
SUMMARY FOCUS ON THE NEEDS
OF THE OTHER PERSON
VALIDATE THEIR
VIEWPOINT
LISTEN
31ROB PEARSON / @robotperson
THANKSROB PEARSON
@robotperson
DIRECTOR, AMIDO