How Deep Is Your Accessibility Empathy SXSW Workshop 2017

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    11-Apr-2017

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<ul><li><p>2017 SXSW Workshop Yvonne So, Samantha Rembo</p><p>#AccessEmpathy</p><p>How Deep is Your Accessibility Empathy?</p></li><li><p>Quick Introductions</p><p>#AccessEmpathy 2</p></li><li><p>Who we are</p><p>Yvonne Principal UX Designer, Intuit Mobile Product Lead &amp; Strategist Accessibility Advocate Background at University of Texas </p><p>Accessibility Institute</p><p>#AccessEmpathy 3</p><p>Samantha Head of Design and Research Studios, Intuit Global Co-Leader, Special Needs &amp; Abilities </p><p>Employee Network President, Board of Directors, Adaptive Sports </p><p>and Recreations Association, San Diego</p></li><li><p>What and Why</p><p>#AccessEmpathy 4</p></li><li><p>What is accessibility?</p><p>Accessibility...the degree to which a product, service, or environment is available to as many people as possible.</p><p>#AccessEmpathy 5</p></li><li><p>What is a disability?</p><p>Disability...physical or mental impairment that substantially limits one or more major life activity. </p><p>#AccessEmpathy 6</p><p> Vision Movement Thinking Remembering Learning Communicating Hearing Mental Health Social Relationships </p><p>Types of disabilities</p></li><li><p>Why should I care?</p><p>15% of the worlds population (approximately one billion people) experience some form of disability, and each of us will likely encounter some form of disability in our lives. </p><p>#AccessEmpathy 7</p></li><li><p>There are also many legal rules and regulations</p><p>#AccessEmpathy 8</p><p>1990: Americans with Disabilities Act (ADA) </p><p>1998: Section 508 </p><p>1999: WCAG 1.0 </p><p>2008: WCAG 2.0 </p><p>2010: 21st Century Communications and Video Accessibility Act (CCVA)</p></li><li><p>Quick statistics on vision alone</p><p>1.3 million Americans have legal blindness</p><p>More than 3 million Americans have low vision</p><p>One in six Americans (17%, 16.5 million), 45 years and older, have some form of vision impairment even when wearing glasses or contact lenses </p><p>Vision impairment increases with age (21%, age 65 and older) </p><p>#AccessEmpathy 9</p></li><li><p>Colorblindness</p><p>Colorblindness affects approximately 8% of males and 0.5% of females.</p><p>#AccessEmpathy 10</p></li><li><p>How can we keep accessibility in mind when making decisions about the things we build for the public? </p></li><li><p>Empathy is key</p><p>Understanding disabilities, practicing accessibility, and designing inclusively begins with getting deeply rooted in customer empathy.</p><p>#AccessEmpathy 12</p></li><li><p>Empathy vs. Sympathy</p><p>#AccessEmpathy 13</p><p>https://www.youtube.com/watch?v=1Evwgu369Jw</p><p>Empathy the ability to understand and share the feelings of another.</p></li><li><p>Empathy Exercises</p><p>#AccessEmpathy 14</p></li><li><p>Auditory</p><p>#AccessEmpathy 15</p><p>With the noise canceling headphones (or with cotton balls in ears), try: </p><p> Listening to what your neighbor is saying </p><p> Watching a video on your Facebook feed </p><p> Lip reading what we are saying</p></li><li><p>Mobility</p><p>#AccessEmpathy 16</p><p>Using the limiting gloves, try: </p><p> Opening and closing the Ziploc bag </p><p> Taking a picture with your phone </p><p> Writing your name or drawing something on a piece of paper</p></li><li><p>Vision</p><p>#AccessEmpathy 17</p><p>With a pair of simulator goggles, try: </p><p> Reading this slide </p><p> Reading Hamlet</p><p> Finding Waldo </p><p> Reading the signs in this room </p><p> Shaking your neighbors hand</p></li><li><p>#AccessEmpathy 18</p></li><li><p>Choose your own empathy experience</p><p>#AccessEmpathy 19</p><p>Wearing a pair of blindfolds, limiting gloves, or cotton balls or all of them together, try: </p><p> Making a phone call or sending a text </p><p> Taking a selfie </p><p> Draw your journey from home to SXSW in the flipbooks provided</p></li><li><p>Table discussions</p><p>#AccessEmpathy 20</p><p>What was your experience like? </p><p>How did you feel? </p><p>What were some of the challenges you faced? </p><p>How has your perspective changed?</p><p>What might you do differently moving forward? </p></li><li><p>Examine life scenarios</p><p>#AccessEmpathy 21</p><p>How would you: </p><p>Travel to your next destination? </p><p>Order your meal at a caf or restaurant or food truck? </p><p>Shop for groceries? </p><p>Use the restroom? </p><p>Read a book? </p><p>Write a letter? </p></li><li><p>Interactions with Interfaces</p><p>#AccessEmpathy 22</p></li><li><p>Security Verification</p><p>#AccessEmpathy 23</p></li><li><p>Weather App</p><p>#AccessEmpathy 24</p></li><li><p>Text and Readability</p><p>#AccessEmpathy 25</p></li><li><p>Virtual Reality</p><p>#AccessEmpathy 26</p></li><li><p>Battery Charger</p><p>#AccessEmpathy 27</p></li><li><p>Washer and Dryer</p><p>#AccessEmpathy 28</p></li><li><p>Technology Capabilities</p><p>#AccessEmpathy 29</p></li><li><p>Leverage native device capabilities</p><p>#AccessEmpathy 30</p></li><li><p>Leverage common built-in accessibility features</p><p>#AccessEmpathy 31</p><p>Text-to-speech </p><p>Speech-to-text</p><p>Pinch and zoom </p><p>Text magnification</p><p>Alternate gestures </p><p>Custom ring and vibrations </p><p>Color or brightness contrast </p><p>Haptic feedback </p></li><li><p>Thinking inclusively, designing for everyone </p><p>#AccessEmpathy 32</p><p>http://www.apple.com/accessibility/</p></li><li><p>Next Steps</p><p>#AccessEmpathy 33</p></li><li><p>Next steps beyond this workshop</p><p>Understand that people with permanent disabilities live with a disability 24/7. </p><p>#AccessEmpathy 34</p><p>Remember that this is just a 1.5 hour workshop</p></li><li><p>Keep practicing empathy</p><p>Dont lose the empathy, and keep practicing empathy!</p><p>Some exercises to try: </p><p>Try brushing your teeth with your non-dominant hand </p><p>Use keyboard only, no mouse allowed </p><p>Try out different accessibility features on your device </p><p>Speak out your text messages </p><p>#AccessEmpathy 35</p></li><li><p>Take this back to your teams</p><p>Implement empathy exercises with scrum teams </p><p>Get issues and stories on project boards</p><p>#AccessEmpathy 36</p></li><li><p>Learn together</p><p>Learn together! </p><p>Test with your teams, question if theres any technical limitations, etc. </p><p>#AccessEmpathy 37</p></li><li><p>Get connected</p><p>Get plugged in with local networks and communities </p><p>Find and test with users</p><p>#AccessEmpathy 38</p></li><li><p>Additional Resources</p><p>#AccessEmpathy 39</p><p>Get inspired through innovation</p><p>Example Accessible Apps</p><p>Vibeat Wearable</p><p>Color Scale Demo</p><p>The Bradley Watch </p><p>Voice Access Beta</p><p>Bone Conduction Headphones </p><p>Wayfindr</p><p>Get deeply rooted in empathy</p><p>Spark Innovation Through Empathic Design</p><p>Design for Delight Empathy Map</p><p>Girls Who Code Summer Camp at Intuit</p><p>Special Needs and Abilities Network</p><p>Deer Valley Disability Awareness Packet</p><p>Enabled by Design</p></li><li><p>Accessibility is a creative challenge, not a challenge to creativity.</p><p>Manifesto for Accessible User Experiencehttps://accessibleux.org/manifesto-for-accessible-user-experience/</p><p>#AccessEmpathy 40</p></li><li><p>Thank you!</p><p>Yvonne Soyvonne_so@intuit.com Twitter: @yvonniksTumblr: blog.yvonniks.com</p><p>#AccessEmpathy 41</p><p>Samantha Rembosamantha_rembo@intuit.com Linkedin: @samantharembo</p></li></ul>