DESIGNING FOR UNCERTAINTYTIPS & TRICKS OF THE TRADEJeanny Wang@GGM Tech Day 2013

How to keep sane,

the only sure thing you have? when uncertainty is

Tip 1 Be relentless with your whys?

Make asking questions a part of your culture

Ask to understand & inquire, not to insult

Channel your 3 yr old nephew

Tip 1 Be relentless with your whys?

Tip 2 Think in terms of behavior

Tip 2 Think in terms of behavior

Practice agnostic design

Make behavioral paths & patterns your anchor

Try BDD, User Flow & Service Blueprint

Tip 3 Learn to divide and conquer

Tip 3 Learn to divide and conquer

Shape your problem space

Slice it into unique, meaningful packages

Tackle one package at a time

Tip 4 Don’t go at it like a lone genius

Tip 4 Don’t go at it like a lone genius

Avoid tunnel vision, get more views on an issue

Find a common language

Make it OK to be vulnerable

Tip 5 Make deliberate decisions

Tip 5 Make deliberate decisions

Don’t shy away from making assumptions

Be aware & transparent about your decisions

Be accountable & measure your results

If you’ve done it all, yet still fail ...

sometimes you just have to deal with sh*t,

If you’ve done it all, yet still fail ...

... learn from it, move on and know that

when sh*t happens.

EVEN HEROS HAVE BAD DAYS!

brought to you by

Jeanny Wang@perhapstoopink (Twitter)@jeannywang (LinkedIn)

SANE

Thank the interweb & cc for most of the images*- schoschie: http://www.flickr.com/photos/schoschie/2527918562/sizes/l/- Owner unknown: http://i.imgur.com/9IGQgpW.jpg- soliya: http://www.flickr.com/photos/soliya/8257331913/sizes/l/- Carl Kleiner: carlkleiner.com- Do a Sketch: http://doasketch.files.wordpress.com/2011/10/know-it-all1.jpg- perspective: http://www.flickr.com/photos/perspective/8553071611/sizes/h/- angermann: http://www.flickr.com/photos/angermann/207232809/sizes/o/in/photostream/- Keepcalm-o-matic.co.uk

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