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Conversation is the command line of
tomorrow
@dancharvey #conversationalUI
COMMAND LINE
@dancharvey #conversationalUI
LANGUAGE AS AN INTERFACE:THE COMMAND LINE
CHAT UI (VOICE UI)
@dancharvey #conversationalUI
LANGUAGE AS AN INTERFACE:VOICE ASSISTANTS
“Software is eating the world.”
Marc Andreesen
@dancharvey #conversationalUI
103% increase in chat app sessions in 201450% more volume on WhatsApp than all SMS
100m DAU on SnapChatThe top 4 apps are chat apps
3 billion MAU for the top 4 chat apps
@dancharvey #conversationalUI
$3.8 billion revenue for WeChatSlack users use the app 10 hours a day
$3.8 billion valuation for Slack
@dancharvey #conversationalUI
MESSAGING AS OSMESSENGER APPS ARE BECOMINGSTEALTH OPERATING SYSTEMS
@dancharvey #conversationalUI
Examples (WeChat, FB M, etc.)
@dancharvey #conversationalUI
CHAT IS FOR SO MUCH MORE THAN JUST TALKING
Post-app worldARE WE LIVING IN A POST APP WORLD?
@dancharvey #conversationalUI
ZERO LEARNING CURVE UI
“We already know how to chat, so making requests
is easy.”Nir Eyal
@dancharvey #conversationalUI
“Conversations are never-ending, and come and go at a pace
dictated not by physicality, but rather by attention.”
“Conversations are never-ending, and come and go at a
pace dictated not by physicality, but rather by
attention.”Ben Thompson@dancharvey #conversationalUI
Customer experience + Customer service
@dancharvey #conversationalUI
CHATBOTS ARE ANIDEAL MEDIUM FOR CUSTOMER SERVICE
PrivacyMESSENGING APPS MIGHT BE THE
LAST GREAT REFUGE FOR PRIVACY
@dancharvey #conversationalUI
@dancharvey #conversationalUI
ONE CHAT APP TO RULE THEM ALL
@dancharvey #conversationalUI
MESSENGER APPS AS BRAND CHANNELS
BOT STORESGOODBYE APP STORESSAY HELLO TO BOT STORES
@dancharvey #conversationalUI
TROJAN HORSE FOR AICHAT BOTS ARE THETROJAN HORSE FOR AI
@dancharvey #conversationalUI
@dancharvey #conversationalUI
HUMANS, ALGORITHMS, HYBRIDSOH MY
@dancharvey #conversationalUI
ZERO LEARNING CURVE PLUS CARDS AND MICRO-APPS
BRANDED CHAT PERSONAS
@dancharvey #conversationalUI
COULD NIKE BE YOURVIRTUAL PERSONAL TRAINER?
SAME SAME BUT DIFFERENT
@dancharvey #conversationalUI
YOUR BRAND VOICEMATTERS MORE THAN EVER
“When the conversation is the interface, experience design is all about crafting the right words.”
“When the conversation is the interface, experience design is
all about crafting the right words.”
John Pavlus@dancharvey #conversationalUI
“It used to be that all software expands until it
includes messaging. Now all messaging expands until it includes software.”
“It used to be that all software expands until it includes
messaging. Now all messaging expands until it includes
software.” Benedict Evans@dancharvey #conversationalUI
@dancharvey #conversationalUI
TALKING THE TALK ANDWALKING THE WALK
thanks@dancharvey #storylived