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www.tfpl.com
LEARNING COURSE
DIRECTORYWinter 2015 - 2016
Who We Are 3
Why TFPL Learning? 3
What We Offer 4
How We Do I t 4
Course Directory 5
Trainer Profi les 9
Case Studies 10
Our Partners 11
Our Training Locations 12
Stay In Touch 12
C O N T E N T S
KNOWLEDGE IS POWER
WHY TFPL LEARNING?
• All of our courses are delivered by professional trainers and consultants who are experts in their fields.
• As a Group (Progility PLC) we have delivered training to over 11,000 organisations worldwide.
• We offer a wide range of learning solutions which include; scheduled public courses, in-house
training, e-learning, virtual classrooms and webinars.
• All of our scheduled public courses are delivered in iconic 4-star hotels around the UK.
• TFPL is a wholly owned subsidiary of Progility PLC, a world leading services group specialising in
training, recruitment, consultancy and systems integration.
WHO WE ARE
TFPL Learning is a market leading training and development service company. We offer over 100
courses across 11 disciplines including IT, Personal Development, Records Management, Knowledge
and Information Management. We’ve been developing innovative and
cutting edge training techniques for over 30 years and we are
passionate advocates of lifelong learning. We are learners as well
as teachers – we never stop improving and sharing knowledge.
At TFPL Learning we know that every learner is different. We know
that every organisation faces its own challenges. We understand that
your needs are unique, which is why we work in partnership with you
to develop the best training solutions.
97% of delegates would recommend our training to a colleague *
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I .T.
Publishing & Content Provision
Knowledge & Information Management
Research SharePoint
PersonalDevelopment
Insight & Intelligence
Leadership & Management
Risk & Compliance
Project Management
Records & Document Management
PERSONAL DEVELOPMENTPROFESSIONALDEVELOPMENT
* Based on anonymous survey data from our delegates.
L E A R N I N G C O U R S E D I R E C T O R Y
HOW WE DO IT
To ensure our learning delivers maximum impact we follow
the strategic five-stage process of the ADDIE model: Analyse,
Design, Develop, Implement and Evaluate. We use this
process when rolling out core learning solutions and when
working with you on bespoke programmes. By working
closely with you at each stage we can guarantee that all
learning interventions and solutions are aligned with your
internal strategy, vision and values.
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WHAT WE OFFER
S C H E D U L E D P U B L I C C O U R S E SOpen to all and delivered at training venues in London. In addition, these courses provide an opportunity for delegates to network with other professionals.
V I R T U A L C L A S S R O O M S & W E B I N A R SA live online learning environment which enables us to deliver expert
training remotely. We have an extensive range available and can offer bespoke sessions on a closed-course basis.
M A N A G E D S E R V I C EOutsourced Learning can transform an organisation, it enables improved performance and delivers the experience you want, when you want i t . With the right framework in place, you can capitalise on the cost savings and maintain control and visibility of the process.
I N - H O U S E T R A I N I N GAll of our open public courses can be delivered onsite or at a venue of your choice – these can be run as a standard package or we can create bespoke learning solutions for your organisation.
E - L E A R N I N GE-learning enables users to study remotely at their own pace, from a PC, tablet or mobile device. Our team can design and create courses
specifically to meet your needs.
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KNOWLEDGE IS POWER
LEARNING BY CATEGORY
To view the course overviews please go to http://courses.tfpl.com/services/course-calendar.cfm.
PUBLIC IN-HOUSE ON-LINE PERSONAL DEVELOPMENT
Influencing Stakeholders
Train the Trainer
Time Management
Assertiveness at Work
Creative Thinking & Problem Solving
Stress Management
Introduction to Marketing
Effective Project Management
Introduction to Neuro Linguistic Programming (NLP)
Building Self Confidence
Communication Excellence
Presentation Skills
Making an Impact in Meeting
Dealing with Change
Writing Sharper Reports
Emotional Intelligence
Persuading and influencing
Interviewee skills
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RECORDS MANAGEMENT PUBLIC IN-HOUSE ON-LINE
Building Fileplans & Retention Schedules for Records Systems
Collaboration using SharePoint 2010
Collaboration using SharePoint 2013
Evaluating EDRMS
Expert Records Management
Information Architecture in SharePoint 2013
Introduction to Records Management
Introduction to SharePoint 2013
Making SharePoint a Success
New Approaches to Records Management
Records Management for SharePoint 2010
Records management for SharePoint 2013
SharePoint 2013 for Strategic Information Management
SharePoint Information Architecture 2013
L E A R N I N G C O U R S E D I R E C T O R Y
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I.T. PUBLIC IN-HOUSE ON-LINE
Pivot Tables Explained Webinar
Dashboards in Excel Made Easy Webinar
VLookup, IF & Auditing Formulas in Excel - Webinar
Conversion to Office Webinar
Hidden Secrets of Word Webinar
Put Power in your PowerPoint Presentation Webinar
Macros in 1 hour Webinar
Introduction to Word 2007/2010/2013
Advanced Word 2007/2010/2013
Introduction to Powerpoint 2007/2010/2013
Advanced PowerPoint 2007/2010/2013
Introduction to Excel 2007/2010/2013
Intermediate Excel 2007/2010/2013
Advanced Excel 2007/2010/2013
Introduction to Project 2010/2013
Advanced Project 2010/2013
“Best webinar I’ve ever attended… My only complaint was that it was over too soon!” – Liz Austin, WilmerHale
PUBLIC IN-HOUSE ON-LINELEADERSHIP & MANAGEMENT DEVELOPMENT
Contract Negotiation
Building Effective Teams
Communicating for Results
Conflict Resolution
Creative Thinking & Problem Solving
Effective Delegation
Finance for non Finance Managers
Influencing Stakeholders
Introduction to Management
Leading Change
Managing Difficult Conversations
Managing Difficult People
KNOWLEDGE IS POWER
KNOWLEDGE L IBRARY & INFORMATION MANAGEMENT PUBLIC IN-HOUSE ON-LINE
Advanced Information Architecture
Certified Knowledge Manager
Challenges of Intranet Governance
Creating a good presence on Social Media
Creating a Library Information Inventory
Creating an Information Strategy
Customising Content Tagging & Search Solutions
Designing Taxonomies & Metadata
Enterprise Information Architecture
Extending Taxonomies with Related Metadata
Introduction to Information Architecture
Introduction to Knowledge Management
Introduction to Taxonomies & Metadata
Knowledge Transfer
Launching, Sustaining & Measuring Communities & Virtual Networks
Mastering Content Migration
Mastering Total Information Management
Multimedia Tools for Information Professionals
Ontology Development
Promoting Information Literacy for End Users
SharePoint Intranets
Structuring Content for Re-Use
Taxonomies & Ontologies
Taxonomy Development
User Information Searching & Behaviour
Writing for the Web
“This was possibly the most useful half hour I have spent doing anything in ages“ Deborah Korn, Nottingham City Council
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93% of delegates said they achieved their learning objectives on our courses
L E A R N I N G C O U R S E D I R E C T O R Y
PROJECT & PROGRAMME MANAGEMENT PUBLIC IN-HOUSE ON-LINE
PRINCE2®
Managing Successful Programmes (MSP®)
Portfolio, Programme & Project Offices (P3O®)
Management of Risk (M_o_R®)
Management of Value (MoV®)
Management of Portfolios (MoP®)
ITIL®
APMG-International AgilePM™
APMG-International Change Management™
Project Management Professional (PMP®)
APMG-International PPS™
COPYRIGHT, RISK & COMPLIANCE PUBLIC IN-HOUSE ON-LINE
Copyright Compliance
Copyright Update
Digital Copyright
Digital Licensing
Information Risk Management
Introduction to Copyright
Understanding Data Protection
All PRINCE2® Foundation and Practitioner, MSP® Foundation and Practitioner , M_o_R® Foundation, MoV® Foundation, MoP® Foundation, P3O® Foundation & ITIL® Foundation Online courses are offered by ILX Group. The APMG-International PPS™, APMG-International Change Management™ & APMG-International AgilePM™ Foundation Online courses are offered by ILX Group.
“I came away having learnt some new features and a lot of ideas for improving the current reporting I do“ – Elizabeth Carpenter, Lockheed Martin
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100% of our delegates rated their trainer’s knowledge of their subject area as ‘good’ or ‘excellent’
KNOWLEDGE IS POWER
TRAINER PROFILES
We work with world class, expert trainers and learning consultants to deliver our extensive range
of courses and workshops. We are able to tailor these to your organisation or create something
bespoke if you require in-house delivery. Our training panel includes:
John Kel ly
A multi-award winning, Microsoft accredited training professional, John specialises in
designing and delivering dynamic, professional, high quality and innovative training
solutions. John works flexibly and collaboratively to translate business requirements
and training needs into robust IT training solutions, enabling learners to achieve their
full potential, whilst leaving clients with a sustainable learning solution. John has
appeared on BBC2’s “The Fixer”.
James Lappin
James is Europe’s foremost expert on Records Management and Information
Governance and an accredited trainer for the European Commission and UK
Parliament. He has helped a number of multinational organisations build corporate
fileplans for their electronic records management systems and has written and
trained extensively on techniques for simplifying fileplans, implementing electronic
records management systems and on the impact of legislation requirements such
as data protection and Freedom of Information on records management.
Nancy Kinder
Nancy has extensive experience of creating and implementing appropriate collaboration
strategies including the development of robust communities of practice to establish
strong knowledge sharing communities. She has provided a mixture of one day
workshops, community evaluations and regular community manager coaching to
organisations such as Oxford Law Library and Cadbury Schweppes. Nancy has
presented at the Virtual Community Summit, Social Media London Live and also leads
Community Manager Training for clients.
Zak Khan
Zak is a leadership and professional communication skills trainer who has successfully
designed and delivered a complete training portfolio of management, personal
development and product training courses to a number of organisations in the
telecoms sector. Zak’s approach to training is highly focused on providing a quality
service whilst giving delegates an experience which is exceptional. He provides
measurable, outcome-orientated learning solutions matched to an organisations
strategic business objectives.
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L E A R N I N G C O U R S E D I R E C T O R Y
CASE STUDIES
Depar tment fo r Educat ion - Roll-out of
Microsoft SharePoint 2010
TFPL worked closely with
the DfE management team
responsible for records,
information and knowledge
management to understand the background and
identify the learning requirements. It was critical
that the training be delivered with an information
and knowledge management emphasis to
complement the technology focussed training
that had already been delivered. The aim of the
training was to understand the capabilities of
SharePoint 2010 and how to exploit it for better
knowledge and information management.
TFPL presented a three pronged solution
comprising; a half day overview for staff
members new to SharePoint, a comprehensive
one day workshop on SharePoint and Records
Management and an intensive one day course
for experienced Record Managers. This involved
records managers using and configuring real
records management functionality in SharePoint.
TFPL enabled the team to better understand the
problems and challenges they were experiencing,
allowed them to brainstorm the issues they were
facing and to devise and implement a suitable
plan of action.
Medic ines and Heal thcare Products
Regula tory Agency (MHRA) - Promoting
Information Services
The Information Services
personnel at the MHRA had
been substantially cut back at
the same time as the department had invested
considerably in its electronic resources.
As a result, the team needed a fresh approach
to providing information services and to enable
users to conduct their own searches effectively
and make good use of electronic resources.
TFPL designed an in house tailored workshop to
demonstrate the teaching of information literacy
to an internal audience. The course covered
interactive exercises focusing on key behaviours
for information literacy, the organisational
context for what the team wanted to achieve,
understanding stakeholders and the key
messages, promotional approaches, timescales
and measures for successful implementation.
Participants achieved a clear understanding of
information literacy and well-defined next steps
for developing and implementing the Information
Services team’s promotional strategy.
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94% found their experience on a TFPL Learning course to be enjoyable and valuable
KNOWLEDGE IS POWER
OUR GROUP
As part of Progility Plc we are proud to be able to offer our customers the full range of support services
from across the group – our success is founded on a collaborative working practice.
Sue Hi l l , TFPL & ILX Recru i tment
Through our combined expertise we offer a seamless recruitment service
across information, knowledge, market research, insight, analytics, big
data, records, and project and programme management
ILX
An internationally recognised provider of professional learning and
consulting solutions – delivering Portfolio Programme & Project
Management, IT Service Management, Risk Management and Business
Financial Literacy learning solutions.
Woodspeen
Offers range of Apprenticeships programmes in Health & Social Care,
Business and Administration, Customer Service, Team Leading, Retail,
I.T., Childcare, Hairdressing & Barbering, Manufacturing, Warehousing
& Storage.
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QUALITY STANDARDS
CPD
All of our courses, webinars and events are CPD accredited – this is our
guarantee that we are committed to lifelong learning and excellence in
everything we do.
OUR PARTNERS
Knowledge Management Ins t i tu te
The Knowledge Management Institute is the global leader in KM training,
in conjunction with the KMI TFPL Learning offers training for the Certified
Knowledge Manager accreditation.
®
RECRU I TMENTRECRU I TMENTRECRU I TMENT
STAY IN TOUCHFor further information about any of our courses, webinars or e-learning please contact us today:
T: 020 7751 7169
www.tfpl.com
OUR TRAINING LOCATIONS
All of our public scheduled courses are held in iconic and inspiring 4-star hotels located just
minutes from a central London main line or tube station.
We offer:• Unbeatable location• Vibrant atmosphere• A hot three course buffet lunch• Unlimited tea, coffee and biscuits• Free, high-speed Wi-Fi• Course workbook and materials included
Registered Office: TFPL LTD, 80 Borough High Street, London, SE1 1LL. Registered in England, Company No. 1946440, VAT No. GB 166 5236 96, TFPL is part of Progility PLC.
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