CWT Chamber Training Course Directory 2013

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chamber training

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nts 1 Introduction

Bespoke Training Service

Business Consultancy & Coaching Services

Customer Care & Communication

Sales & Marketing

Developing People & Improving Performance

Management Development

Higher Education

Business Essentials

International Trade

Information Technology for Business

Accredited Qualifications

Apprenticeships

Additional Services

Reservations & Enquiries

Course Booking Form

Course Calendar

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1IntroductionWelcome to the new CWT Chamber Training 2013 Course Directory. CWT Chamber Training continues to maintain an excellent reputation for high quality training courses. Our aim is to improve individual performance to deliver real business gains for the organisation. Training courses are designed to provide you and your workforce with the latest skills and techniques, ensuring ongoing business success.

CWT Chamber Training remains committed to designing learning around the latest market intelligence and industry trends, to meet the demands of the modern business world.

Key Benefits:• Tailored,flexibleandpracticalsolutionsthatmakeadifference• Professional,qualifiedtrainerswithawealthofexpertiseandbusinessacumen• Competitivelypriced,offeringvalueformoneywithyourbudgetinmind• Interactiveworkshopstyledeliverywithcomprehensivecoursenotes• After-careservicewithonlinetutorialsupport• Convenientlylocated

Short CoursesAvarietyofshortcoursesareavailabletoall,typicallyonedayindurationincluding:• CustomerCare&Communication• Sales&Marketing• ManagementDevelopment• DevelopingPeople&ImprovingPerformance• BusinessEssentials–Legislation,Quality&Health&Safety• InternationalTrade• InformationTechnology

Accredited CoursesWe offer nationally accredited courses for those preferring to gain recognition againstanationalstandardincluding:• Health&Safety• FirstAid• Nationallyrecognisedqualifications(QCF)• InstituteofLeadershipandManagement(ILM)• FoundationDegreeinLeadership&Management(leadingtoanHonoursDegree)• HigherNationalCertificateinBusiness(HNC)NEW• HigherNationalDiplomainBusiness(HND)NEW• FoundationDegreeinEarlyChildhoodStudies

Wecontinuetoprovideavarietyofcoursesandqualificationsthatrangefromonedayseminarsthroughtohigherlevelqualifications.NewforthisyeararetheHigherNationalCertificateinBusinessandtheHigherNationalDiplomainBusiness.ProgressionroutesincludeanHonoursDegreeinBusinessManagement.

ThecoursecalendarislocatedatthebackoftheDirectory.Ifyoudonotfindwhatyou are looking for, please ask as bespoke training solutions designed around your specificneedsofferrealvalueformoney.

For further details, contact our Business Development Team on 024 7623 1122 or email [email protected] 3 months in advance for a 10% discount (subject to availability)

Bespoke Training Solutions

All courses from thebrochure can be delivered to groups within your organisation at a time and place to suit your business needs.

Alternatively we candevelop individually tailored programmes specifictotheskillsgapsofyour workforce.

Qualified Advisers willsupport you in identifying your requirements, planning content and evaluating success.

How to Book

Bookonlineatwww.cwtcov.co.ukor telephone024 7623 1122

Customer Support

To ensure that you make the right choice and use your budget effectively, our Account ManagersandBusinessDevelopmentExecutives are here toadvise you. They are available to objectively answer any questions that you may have about course content. Alsoavailable are qualifiedInformation, Advice andGuidance Personnel whooffer confidential adviceon career and training development.

Call 024 7623 1122 for a discussion to ensure that you make the right choice.

024 7623 1122 [email protected] www.cwtcov.co.uk 1

Bespoke Training SolutionsBespoke training solutions offer organisations an effective approach to improving workforce skills,where a number of individuals require development in the same subject area. CWT Chamber Training hasextensiveexperienceincustomisingtraining,specificallydesignedforcompanies,deliveredatatimeandlocationofyourchoice.Priortocoursedelivery,oneofourexpertTrainerswilldiscussyourindividualrequirementsandtailoraprogrammetomeetyourspecificneeds. Undertaking in-house training isahighlycosteffectivemethodofmaking themostofyour trainingbudget and providing a unique course, designed to meet the needs of your employees and your business.

Key Benefits:• Cost effective• Personaliseddesign • Flexibledelivery • Resultsorientated• Fullafter-careservice• Targetedandfocussed

Tailored programmes include:• Managementconsultancy• Microsoftsuite• Businesse-mailwriting• Manualhandling• Strategicbusinessplanning• Customerservice• Effectivecommunication

Companies who have benefited from this service include: • BrukerUKLtd• AgricultureandHorticultureDevelopmentBoard• Towequipe• Alumet• DKPacking• IPPLogipalLtd• CoventrySportsTrust• ByBox

“We have used CWT Chamber Training’s expertise over the last 12 months to support delegates on courses as well as undertake bespoke training. Both have gone down excellently with all delegates. The bespoke courses were of good value and the Trainer brought, not only her expertise to the table, but also took the time to visit the teams to establish the style of the training and exactly what our training needs were. CWT Chamber Training seem to fully understand the climate that businesses are operating in.”

Tess Sharma HR Manager ByBox Field Support

“I have been delighted to hear the team found the training very useful and really benefited from the course. They have been very enthusiastic in putting what they have learnt into practice and, in some cases completely changed the way they work. They found the Trainer very helpful and supportive. Many thanks for creating a training session that clearly works and has been of huge benefit.”

Sophie Webb Company Secretary Abena

024 7623 1122 [email protected] www.cwtcov.co.uk2

1Business Consultancy and Coaching ServicesFindingthe rightBusinessCoachforyourorganisationcanbeadauntingprospect.CWTChamberTraininghasadedicatedservicetohelpyoufindtherightpersonwiththeskillsandexperiencetomeet your exact needs.

CWT Chamber Training specialises in delivering tailor-made packages that support the growth oforganisations, matching expert business coaches in the areas that need it most. Typical support may includeBusinessDevelopmentandStrategy,ICT,Finance,InternationalTradeandSalesandMarketing.

Anintialmeetingwillsupportyouinidentifyingthespecificareasfororganisationaldevelopment.ABusinessAdviserwillestablishawayforward,producingaformalproposalforyourconsideration.

Oncerequirementshavebeenagreed,aspecialistBusinessCoachwillworkwithyoutodeliveraplanwithdefinedobjectivestoachievebusinessgoals.

Should youwish, the BusinessConsultancyandCoaching Teamwill continue toworkwith you toensure changes and improvements are sustained.

Key Benefits:• Flexibletailoredpackages• 1:1coaching,workshopsandmasterclasses• Specialistsupportandadvice • Focussedonbusinessresults• Fullafter-careservice

Business Coaching Areas of Support:• Businessplanningandstrategy• Internationaltrade• Finacialmanagement• Salesandmarketing• ICT–internet,e-commerceandwebsitedevelopment• Personaltraininganddevelopment

Companies who have benefited from this service include: • MischievousMarketing• DSADesign• AimsDirect• FlipinHair

“As a rapidly growing business, Towequipe chose a bespoke course, which would help develop a relatively young management team and enable us to address areas that were preventing us from moving forward. The package which CWT Chamber Training developed was ideal, never losing sight of our objectives and delivered in a format which enabled my team to very quickly apply the skills learnt.”

Andrew Rowson Managing Director Towequipe



Customer Service Essentials Satisfied customers are paramount to business success. Understanding andmeeting customer needs is an essential skill for staff across all customer facing roles. The impact of poor customer relations can be felt directly on the bottom line. To delight your customers, your staff need to think like them, respond to their needs and deliver promises. This course will develop the essential people skills that are at the heart of quality customer care.

Professional Telephone Techniques First impressions count. This course is designed for peoplewhohave to handle situations using the telephone, as part of their role, in a professional and courteous manner.Itwillenabledelegatestoacquiretheskillstobreakdowncommunicationbarriers and respond to the needs of the caller in an engaging manner.

Key Content • Recognisingtheimpactofvoiceandtone• Usinglisteningskillsandquestioningtechniques• Effectivehandlingofdifficultcallers• Increasingconfidencetodealwithcallscompetently• Deliveringmessagespromptlyandaccurately

Communicating Assertively Establishing your personal communication style and identifying how it impactson others will have a positive effect on you and those around you. Delegates will learntheessentialskillofcommunicationandhowtousetheirstyleto influenceothers,remain incontrolanddevelopselfconfidencewhenmanagingpersonalinteraction.

Key Content • Understandingthetypesofcommunicationincludingoral,written,visual, electronic along with the advantages and disadvantages of each• Overcomingbarrierstoeffectivecommunication• Recognisinghowtobeassertivewithoutdemonstratingaggressivebehaviour• Handlingdifficultpeopleinapositivemanner• Understandingtheuseoffeedbacktocheckeffectivenessofcommunication


1 Day

1 Day

1 Day

Chamber Member £195



Non Member £215

Non Member £215

Non Member £215

Key Content • Inspireexcellentcustomercareintoday’scompetitivemarketplace• Developingeffectivecustomercommunications• Understandingtheroleofsupportservicesindeliveringgoodservice• Creatingandmaintainingpositivecustomerrelationships• Handlingcomplaintspositivelyandgainingfeedbacktoimproveservicedelivery



1Half Day


Non Member £120

Business E-Mail Writing NEW Effectiveuseofe-mailcommunicationisafundamentalpartofeverydaylifeand not always one which everyone gets right. Organisations and individuals develop relationships and establish their credibility through professional and well written electroniccommunication.UsingplainEnglish,appropriategrammar,toneandstyle,delegateswilldevelop theirwriting skillsandconfidence to improve theire-mailcommunicationtechniques.

Key Content • Effectivelyhandlee-mails• Makingtherightimpression• Deliveringthecorrectmessage• E-mailetiquette• UsingplainEnglish• Presentationandformatting

“I thought it was excellent and very constructive.”

Bill Basketfield ByBox Field Support

Sales&Marketing


Successful Sales Techniques Successful Sales Techniques offers an excellent opportunity to develop thefundamental skills needed to become a successful sales professional. You will acquiretheconfidenceandskillsrequiredtopresentyourproductsandservicesto existing and potential customers. This course will demonstrate the importance of attitude and motivation, through developing professional communication and persuasion techniques.

Key Content • Reviewingtheessentialcomponentsofthesalesprocess• Planningandpreparation• Applyingappropriatesellingstylestomatchbuyingbehaviour• Makingeffectiveuseoffeaturesandbenefits• Professionalquestioningtechniquescreatingvalueinthemindsofcustomers• Successfulnegotiations• Actingonbuyingsignalsandclosingthesale• Establishingaprofitablerelationshipwithcustomers

Telesales – Getting Results Sellingoverthetelephoneisacompetitivefield,sogiveyoursalesteamanaddedadvantage and maximise the success of those calls. This course will provide delegateswiththeconfidencetostaymotivated,handleobjectionsandincreasethe quality of their sales presentations.

Key Content • Planningcallsandcanvassingcampaigns• Openingsalescalls• Securingappointmentswithkeydecisionmakers• Overcomingobjections• Dealingwithrejection• Maximisingappointments

Marketing - The Essential Guide Successful marketing campaigns are the cornerstone for increased sales andbusiness growth. This course will explore the fundamental strategies required to gain a competitive advantage, understand your market and effectively target customers by using up to date tools and techniques, including technology.

Key Content • Understandingmarketingprinciplesandpractices• Effectivemarketingplans:strategytotactics• Targetmarketing• Selectingthemostappropriatemarketingmethods• Anintroductiontoe-marketing

1 Day

1 Day

1 Day




Non Member £240

Non Member £240

Non Member £240

Sales & Marketing 2


Key Account Management Develop your company’s most important asset – it’s customers. Key accountsshould provide your business with the highest share of sales revenue. This course willenableyoutodevelopstrategiestoenhanceprofitableresultsfromyourprizedcustomer relationships. You will gain the skills to secure long term business with key accounts, foster customer loyalty and harness relationships that bring customers back for more.

Key Content • Determiningwhatmakesakeyaccount• Developingandmanagingrelationshipswithcustomers• IdentifyingwhatcustomerswantfromaprofessionalAccountManager• Implementingstrategiesforkeyaccountmanagement• Planningkeyaccountmanagement• Identifyingyourmostprofitableaccounts

Professional Negotiation Skills Agreementsare reached throughgiveand take,withnegotiations takingplaceacross all walks of life with clients, suppliers and colleagues. The success of which depends upon the effectiveness of the negotiation and communication process. Delegateswilldeveloptheirnegotiationskillsandabilitytoinfluenceothers.

Key Content • Tacticsforsuccessfulnegotiations• Effectivepreparations• Understandingtheneedsandinterestsofallparties• Ensuringawin-winsituation• Theartofinfluenceandpersuasion• Developingacceptableproposalsandconcludingbusiness

On-line MarketingOn-linemarketingisanessentialpartofthemarketingmix.Understandingtherange of channels to market is integral to customer engagement. This course is designed todevelopanunderstandingofthestepsinvolvedincreatinganeffectiveon-linemarketing strategy that integrates websites, social media, paid advertising and emailmarketing. Itwillgivedelegatesanoverviewofon-linemarketingandwillprovide a foundation on which businesses can take their strategy forward.

Key Content • Identifyingsuitableon-linemarketingopportunities• Developingcoherentplansandobjectivestomeasureeffectiveness• Creatingon-linemarketingmaterialsthatdrivetrafficandcustomers• Constructingwebsitespagesthatattractcustomers

Sales & Marketing

1 Day

1 Day

1 Day




Non Member £240

Non Member £240

Non Member £240


Search Engine Optimisation (SEO) SEOisascience,notamystery.Thiscoursewillguideyouthroughsimplestepstoensurethatyoucreateweb-contentthatworks.WhetheryouarecarryingoutSEOyourself or working with an agency, this course will develop the understanding you need to move to the next level and create a return on your web investment.

Key Content • UnderstandingbestpracticetechniquesforSEO• IdentifyingtechniquesthatwillhavepositiveeffectsonSEO• ResearchingrelevantkeywordsforoptimisingSEO• Exploringopportunitiesthroughcompetitoranalysis• DevelopinganSEOactionplanforyourwebsite

Social Media Strategy – Facebook, Twitter and Blogs Socialmediaisrapidlybecominganareawherebusinessescangaincompetitiveadvantage; it’sbecomethenewbuzzwords.Thiscoursewillenabledelgatestounderstand the range of channels available and how to best deploy them, to develop a strategy and plan of activity and indentify where to start with your social media strategy.

Key Content • Understandingtheprinciplesofsocialmediainmarketingforbusinesssuccess• Identifyinghowtousethetoolsavailable• Developingastrategyforusingsocialmediaplatforms• Identifyingsuitablecontentincludingkeywords• Understandinghowtogetstarted

Take advantage of a 10% discount when you book on the Practical Social Media ‘step by step’ workshop following attendance on the Social Media Strategy course. Practical Social Media – Facebook, Twitter and Blogs NEW Throughout the course delegates will make use of social media tools to gain skills in creatingcontentthatdirectsanddriveswebtraffic.Ourpracticalworkshopoffersa step by step guide in using social media to promote and develop the reach of business.

Key Content • Creatingaccountsonsocialmediaplatforms• Understandinghowtobuildcompanyandpersonalprofiles• Identifyingkeypointsforbrandingoftoolsets• Constructingcontentthatisfocusedforsearch• Gettingstartedonsocialmedia

Sales & Marketing

“The course was interesting and useful, with direct application in day to day business.”

Mark Saunders Business Development Director, Amey


1 DayChamber Member £215

Non Member £240

Non Member £120


Non Member £240

Half Day

2

024 7623 1122 [email protected] www.cwtcov.co.uk

DevelopingPeople&

ImprovingPerform

ance

024 7623 1122 [email protected] www.cwtcov.co.uk

Professional Presentation Skills Makingsuccessfulpresentationsisachallengeformanypeople.Delegateswill be provided with the skills to make effective presentations to groups and individuals; develop the confidence to make presenting much easier and successful.Presentations format, media and purpose vary - oral, multimedia, powerpointpresentations, short impromptu presentations, long planned presentations - buteverysuccessfulpresentationusestheprinciplescoveredwithinthiscourse.LinkitupwithaPowerPointcoursetodevelopthecompleteskillsset.Therewillalsobethe option to have your presentation recorded by prior arrangement.

Key Content • Understandinghowtoplanapresentation• Preparation–creatinganddesigningapresentation• Usingresourcesandsettinguptheenvironment• Constructingdeliverysequences• Deliveringapresentationandmakinguseofvisualaids• Engagingtheaudienceandsecuringcontributions• Projectingaprofessionalimage• Optionalrecordingofpresentations

Take advantage of a 10% discount when you book on a ‘Microsoft PowerPoint’ course, to develop your presentation skills further, following attendance on this course.

Train the Trainer (Level 3 Award in Training Skills & Practice) Designed for Supervisors or Managers who have responsibility for training and developing other people, or the occasional Trainer, this course will show delegates how to deliver training with impact and style. Delegates will also develop the ability toadapttosuitanindividual’slearningstyleandlearnhowtokeepanaudienceengaged.

Key Content • Applyingthelearningcycleformaximumeffect• Identifyingdifferentlearningstylestodesigneffectivetraining• Settingrelevantaimsandobjectives• Planninganddesigningeffectivetraining• Deliveringtraininginappropriatestylesandformats• Usinglearningaidsandmaterials• Overcomingbarrierstolearning• Providingconstructivefeedback

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Developing People & Improving Performance31 Day

3 Days



Non Member £240

Non Member £535

Delegates may wish to extend the programme by 2 days to achieve a Preparing to Teach in the Lifelong Learning Sector Award (PTLLS)

Preparing to Teach in the Lifelong Learning Sector (PTLLS) This qualification has beendeveloped for peoplewhoare entering or alreadyinteachingandwouldliketogainaformalqualification. ItwillenablesTrainersto gain the knowledge and skills required to design and deliver learning, offer appropriate support and effectively plan development. There are no formal entry requirements; however delegates must be prepared to prove their skills in designing and delivering learning.

TheprogrammeforthePTLLLevel3Awardisdeliveredin30hoursofteachingtime,plus practice sessions, with a further 30 hours for assimilation, consolidation and assignmentplanning,developmentandsubmission.Thefirst3dayswillincorporatetheTraintheTrainerAward.

“Made fun and interesting”

Gary Summers CEO Alumet Systems UK Ltd

“Good presenter, good company, good ideas”

Dean Walton Marketing Director Alumet Group


5 DaysChamber Member £695

Non Member £785


3Key Content• Understandingresponsibilitiesoftheteachingrole• Understandingteachingandlearningmethodology• Establishingsessionplanningskills• Evaluatingofamicro-teachingsession• Understandinghowtodeliverwide-rangingsessionsthatempowerandmotivate• Understandingtheuseofdiverseassessmenttechniques• Understandingtheneedforaccuraterecordkeepingandtracking

ManagementDevelopment



Director’s Personal Legal Liability – the legal implications of Directorship It is increasingly important for Directors to be aware of the duties that they areresponsible for and the liabilities that they can face. Directors are accountable for the actions of their companies and need to ensure that they take action to fulfiltheirobligations.ThiscoursewillprovidetheessentialknowledgeeveryDirectorshould know.

Key Content • UnderstandingthelegalimplicationsforDirectors• AwarenessofthedutiesandliabilitiesofDirectorships• AppreciatingthepowersandlimitationsofDirectors• Understandingannualreportsandaccountingresponsibilities

Strategic Business Planning – a framework for success Embarkingonstrategicplanningtakestime,commitmentandconsideration.Withtheorganisation’sfuturesuccessastheobjective,havingaroadmaptonavigatethe planning process helps lead to better business decisions. This two day course takes delegates through the process of high level thinking, planning and analysis.

Key Content • Exploringthebusinessenvironmentandanalysingdata• DeterminingtheBusinessStrategy• DevelopingaBusinessPlanandthekeyelements• Applyingbusinessanalysistechniques

Inspirational Leadership – leading from the top Successinbusinessisaresultofeffectiveleadership.Understandingtheimportanceofcreatingahighlymotivatedworkforcewithclearvision,seizingopportunitiesandapplying innovation is what makes an inspirational leader. This course will enable delegates to understand the impact of leadership styles on individuals and teams. Effectiveleadersinspirebycreatingasenseofpurposeandambition,withastrongfocused strategy and a commitment to achieving success.

Key Content • Recognisingthedifferencebetweenleadershipandmanagement• Identifyingalternativeleadershipstylesandtheireffectsonothers• Understandinghowtomotivateandempowerindividuals• Presentingandcommunicatingavisiontoencourageapositiveworkethic• Maximisingresultsbydevelopingmutualtrustandrespect

“My experience with CWT Chamber Training has been exceptional. Having recently attended two of the Director Development courses, I have been reminded of just how important it is to maintain my knowledge base to a good standard. It is all too easy for a busy Company Director to neglect their focus on keeping up to date with important and often vital information. The course presentation was exceptional, with detailed accompanying notes and information. The fact that I was putting some of the new skills into practice the very next day shows how relevant it was.”Peter Jennings-Bates IPH Print Ltd

1 Day

2 Days

1 Day




Non Member £280

Non Member £485

Non Member £280


4Management Development

Time Management & Effective Delegation Notenoughhoursintheweektogetthroughthemountingworkload?Takechargeof your day, effectively prioritise tasks, plan time, establish realistic goals and delegate to reduce your stress levels and enhance your efficiency. Learn how tomanageyourself and use your time, delegating tasks and developing techniques which make effective use of time and make each day productive and rewarding.

Key Content • Adoptingastrategytoplanyourtimeeffectively• Recognisingtheconsequencesofpoortimemanagement• DevelopingSMARTobjectives• Effectiveprioritising• Understandingtheprinciplesofappropriateandeffectivedelegation• Recognisingtheimportanceofdevelopingstafftotakeresponsibilityand achieve business objectives• Identifyingthebenefitsandbarrierstosuccessfuldelegation• Agreeingrealisticdeadlinestomaintainquality

Finance for Non Financial Managers Financialmanagementcanberegardedwithanairofcaution,butitisavitalpartofbusinessmanagementtosupportdecisionmaking.Financial informationneedstobeaccuratelyunderstoodandinterpreted.Afterattendingthiscourse,delegateswill appreciate the elements of cost and how to maintain control of them, interpret financial statementsanddeterminehowanorganisation isperforming financially.Nopriorknowledgeofaccountsisrequired.

Key Content • Appreciatingtheelementsofcostsandtheconceptofbreak-even• Understandingforecasts,budgets,profit&lossaccountsandbalancesheets• Recognisingthevalueoffinancialinformation• Understandingthelawconcerningpreparing&distributingfinancialstatements• Identifyingrelevantfinancialinformationtoinformdecisionmaking

Managing Change in the Workplace Change is a fundamental feature of business today and an essential aspect of survival and growth. Planning for change involves reviewing processes, roles andorganisational structure. Newmethodsofwork, approachesandpractices needto be carefully considered to achieve desired results and retain stability within the business. This course will enable anyone with managerial responsibilities to become moreconfidentandunderstandkeyelementsassociatedwithchange.

Key Content • Understandingtypesoforganisationalchange• Planningchangeandconsideringtheimpactonprocessesandpeople• Identifyingculturalissueswhichmayimpactuponchange• Implementing,reviewingandevaluatingchange• Identifyingthefactorsthataidorobstructchange• Recognisingtheimportanceofeffectivecommunicationchannels

1 Day

1 Day

1 Day




Non Member £240

Non Member £240

Non Member £240



Appraising People & PerformanceThis course has been designed for anyone involved in appraising people and their performance.Performance reviewsareaprovenandeffectivewaytomotivatestafftoachievebusinessobjectives.Effectiveperformancemanagementwillensurestaff perform in line with organisational goals.

Key Content • Understandingtheroleofmanagingandmonitoringperformancetomeet objectives • Planningandpreparingeffectiveappraisalsagainstagreedcriteria• Highlightingkeyresultsandtheirrelatedperformanceindicators• Recognisinggoodandpoorperformanceandtheapproachestomanage each effectively• Selectingappropriatemethodstoimproveperformance• Leadingaperformancereviewwithconfidenceandstructure

Recruitment & Selection NEW Effectiverecruitmentandselectionisthefirstvitalstepinbuildingawinningteam;thekeytounlockinganorganisation’spotentialtoachievemaximumperformanceandefficiency.Withtheaveragecostofrecruitinganewemployeerising,it’sneverbeen more important to attract and select the right candidate. This course provides astep-by-stepapproachtorecruitmentandselection;withtipsandtechniquestohelp you structure interviews, ask critical questions and inform your decision making.

Key Content • Identifyingrecruitmentandselectiontechniques• Preparingforinterviews• Short-listing• Givingfeedback• Usingjobdescriptionsandspecifications

Project Management This course is designed for people who manage or are responsible for projects. Itisanintroductory level for those people new to project management or those who have nopreviousformaltraining.Managingprojectscorrectlycanmakethedifferencebetweenprofitandloss,finishingontimeorwithdelays.

Key Content • Definingaproject• Theroleoftheprojectmanager• Toolsofprojectplanning• Projectmonitoringandcontroltechniques• Closingaprojectandtheformulationoftransitionarrangements• Compileaprojectreport

1 Day

1 Day

1 Day




Non Member £240

Non Member £240

Non Member £240

“We provide bespoke services for washrooms and have a successful business. In order to maintain high standards, we need a talented and motivated team. To keep things this way we need to ensure that our Managers develop and refresh their skills in management theory and practice in order to get the right results from their teams. CWT Chamber Training has proved to be the ideal organisation to do this for us. Their standards - from initial meeting and greeting and training - are of the highest order.”Sam Dunne Office Manager Pure Washrooms Limited



Ten Tools for Team LeadersThis series of courses are designed to equip delegates with the essential skills to be an effectiveSupervisororTeamLeader.Newandexistingpersonnelwillbenefit fromthetopics covered, to develop skills and confidence in managing teams, people andprocesses. Whatever your industry, this toolkit will provide you with ideas and practical approaches to everyday situations in order to get the best out of people, and achieve business goals. You can choose to undertake all ten half day courses or simply select the ones which best meet your needs. We have designed these half day courses so that the topic delivered in the morning is complementary to the topic following in the afternoon.

Topics are:Mornings• Planning&MonitoringtheTeam’sWork• EffectiveCommunication• ManagingDifficultPeople• DevelopingtheTeam• DecisionMakingProcesses

Planning & Monitoring the Team’s Work

Key Content • Understandingtheuseoftargetstomeetcustomerandorganisational requirements• Recognisingindividualstrengthswithintheteamenvironment• Implementingsystemstomonitorprogressandidentifyvariances• AppreciatingtheroleofKeyPerformanceIndicators(KPI’s)inthecontrolprocess• Appreciatinghowtopresentandcommunicateschedulingofwork• Ensuringmonitoringsystemsareunderstoodandappreciatethelinksto performance appraisal planning

Briefing the Team

Key Content • Selectingrelevantinformationpriortotheteam’sbriefing• Checkingindividualunderstanding• Conductingeffectiveteambriefings• Communicatingclearinstructionstoachieveperformanceresults

Effective Communication Key Content • Recognisingandovercomingbarrierstocommunication• Selectingandusingthemosteffectivemeansofcommunication• Understandingtheconceptofthecommunicationcycle

Half DayChamber Member £95

Non Member £120


Non Member £120

Afternoons• BriefingtheTeam• MotivatingtheTeam• BusinessReportWriting• UnderstandingTraining, Coaching&Mentoring• ManagingBudgets


Non Member £120

4

6 024 7623 1122 [email protected] www.cwtcov.co.uk18


Motivating the Team

Key Content • Understandingwhatmotivatesothersandhowtoinfluencethemtoachieve business objectives • Recognisingandencouragingachievement• Providingfeedbacktooptimiseteamperformance

Managing Difficult People

Key Content • Recognisingthevalueofgroupcohesion• Understandingthecausesofconflictwithintheteam• Strategiesfordealingwithdifficultpeople

Report Writing for Business

Key Content • Planning,structuringandpreparingabusinessreport• Gatheringrelevantdata,developingcontentandstructuringareport• Utilisingandlinkingcontentwithindocuments,spreadsheetsandslideshowsto produce consistent and visually aesthetic reports• Applyingappropriateconsistentlayout,formatandhousestyles

Developing the Team Key Content • Characteristicsofeffectiveteams• Stagesofteamdevelopment• Factorswhichinfluenceperformancefromateamandindividualperspective

Understanding Training Coaching and Mentoring

Key Content • Whyandhowpeoplelearn• Thedifferencebetweentraining,coachingandmentoring• Usesandbenefitsofthethreeapproaches

Half Day

Half Day

Half Day

Half Day

Half Day

Chamber Member £95

Chamber Member £95

Chamber Member £95

Chamber Member £95

Chamber Member £95

Non Member £120

Non Member £120

Non Member £120

Non Member £120

Non Member £120


Management DevelopmentManagement Development

Decision Making Processes

Key Content• Decisionmakingprocess• Therationaldecisionmakingmodel• Decisionmakingtechniques

Managing Budgets

Key Content• Budgettypesandformats• Understandingtheuseofbudgets• Budgetarytechniquesforcontrollingoperations

Half Day

Half Day

Chamber Member £95

Chamber Member £95

Non Member £120

Non Member £120

“The course is a superb opportunity to engage with interesting topics taught by excellent facilitators who have a wealth of business acumen to share. The atmosphere is highly creative and hugely enjoyable. I have learnt a great deal of useful business strategies and developed a more informed approach to many aspects of my work. Highly recommended. My thanks to you as the course was indeed everything you said it would be.”Richard Armstrong Sales Development Manager First Line Limited

Discounts available when booking the full package of 10 courses – see course schedule for information.

4


Management Development 4Management Assessment ToolCompetent,highlyskilledmanagementiscentraltobusinesssuccess.Maximiseyourreturn and the management potential within your organisation by benchmarking their competencies against high performing counterparts to discover individual strengths and the skills you need to develop. This will create a highly focused and targeted managerial development solution, designed to deliver results.

Pinpoint exact areas for personal development across 27 key generic competencies:• Corporatestrategy • Managingoneself• Effectiveleadership • Personaldevelopment• Managingincontext • Gettingthebestoutofothers• Operationsmanagement • Workingwithothers• Continuousimprovement • Recruiting&redeployingstaff• Managingchange • Recognising&valuingdifferences• Customerfocus • Developingindividualpotential• Effectivemeetings • Handlingpoorperformance• Managefinance • Developingteams• Win-winnegotiation • Managinginformation&systems• Budgeting • Effectivecommunication• Improvingfinancialperformance • Presentingtoindividuals&groups• Managingperformance&projects • Problemsolving&decisionmaking Features of Management Assessment Tool • Easyaccesstoon-lineassessmentofmanagerialknowledgeandunderstanding• Completedinaround1hour,withinstantresultsmakinggooduseoftime• Producesapersonalreporthighlightingstrengths,whilstidentifyingknowledgeand understanding gaps • Supportsbenchmarkingatapersonal,teamandorganisationallevel

Benefits• Quick,easy,flexiblesystemwhichistimeefficient• Accuratelypinpointsanindividualprogrammeofpersonaldevelopment• Efficientuseoftrainingbudgetsthroughtargeteddevelopment• Buildsonexistingskillsandknowledge• Receiveadviceandguidancefromaqualified,experiencedTrainer

Feedbackwillbegivenona1:1basis.Delegatesreceiveindividualprofilesinterpretingthescoresontheircompetences,stylesandvalues.Apersonaliseddevelopmentplaniscreatedfromtheresultsand discussions take place with line managers on appropriate skills development needs.

The assessment can stand alone, or be used to inform a broader package of training and development. Afullrangeofmanagementmasterclassesareavailabletodevelopskillsgaps.Individualbenefitsinclude personal growth, career development and enhanced managerial understanding.

Alternatively delegates may choose a more structured route and attend ILM or a work basedcompetency approach to learning and development. Business benefits include highly targetedtraining to help ensure that your spend is an investment and not a cost.

Further information can be obtained from our Business Development Team by telephoning 024 7623 1122.

HigherEducation


Higher Education

Institute of Leadership & Management (ILM)The Institute of Leadership & Management is a premier body with almost 100 years combinedexperienceinthefieldofLeadership&ManagementintheUKandinternationally.ILMrecognisestheprofessionaldevelopmentofManagersfromTeamLeaderstoFirstLineManagers(level3),toMiddleManagers(level5)andDirectors.

WelloverhalfamillionManagershaveimprovedtheirownperformanceandbroughtrealbenefitstotheirorganisationsthroughILMlearninganddevelopment.

ILMmanagementqualificationsareforthosepeoplewhoarepracticingoraspiringjuniortoseniorManagers.Thetopicsstudiedincludegenericmanagementcompetenciesandaresuitablewhateverorganisation you work in.

Qualificationsaredesignedtoimproveyourperformancethroughtheirstrongfocusonyourspecificjob role. These highly practical courses will equip you with skills needed to improve your management ability and generate significant benefits to your organisation in terms of cost savings and qualityimprovements in the workplace.

CWTChamberTrainingofferstheAward,CertificateandDiplomaatlevels3and5.Thelevelstudiedisbaseduponanindividual’sjobroleandpreviousknowledge.Thedurationdependsupontheroutetaken, ranging from 4 weeks up to 12 months. There are mandatory learning hours at CWT Chamber Training, along with work based assignments, which will be assessed to demonstrate your knowledge andunderstandingofthetopicscovered.Attendanceistypically1dayperweekorhalfdayandtwilight.

• Level3AwardinFirstLineManagement 7weeks Members£555Non-Members£620• Level3CertificateinFirstLineManagement24weeks Members£1210Non-Members£1365• Level3DiplomainFirstLineManagement 38weeks Members£1840Non-Members£1945• Level5AwardinManagement 10weeks Members£660Non-Members£735• Level5CertificateinManagement 26weeks Members£1365Non-Members£1525• Level5DiplomainManagement 39weeks Members£1945Non-Members£1995

“I feel that now would be an appropriate time to put on record my thanks and appreciation to the Trainer and to your organisation for such an excellent course. In my view, the Trainer has been an inspiration to us all, maintaining momentum through all of the sessions and with a lightness of touch which put us all at ease and facilitated effective communications. I feel that I have already learnt a great deal and this can only be further enriched as I work towards completing the Award. Thanks once again to all concerned with providing the course.”Robert Hyde Managing Director Wetherby Consultants


Higher EducationHigher Education 5Higher National Certificate (HNC) in Business (Level 4)TheHigherNationalCertificateinBusinessisaparttimecoursewhichaimstoprovidedelegateswithlearning in a wide range of business related subjects. This course will equip individuals with essential skillsandaqualificationthatcansupportcareerprogression,employmentandprovideasoundbasisforhigherlevelstudy,forexamplethroughtheHND,FoundationDegreeorHonoursDegree.TheHNCinBusinessis120creditsissize,madeupfromarangeofmandatoryandoptionalunits.Assessmentwill be in the form of assignments. There are no formal examinations.

Topics Covered• Personalandprofessionaldevelopment• Businessdecisionmaking• Businessenvironment• Managingfinancialresourcesanddecisions• Organisationsandbehaviour• Marketingprinciples• Managingbusinessactivitiestoachieveresults• Managingcommunications,knowledgeandinformation

Key Benefits• Nationallyrecognisedqualification,valuedhighlybyemployers• Providesameasurablereturnforyourinvestment• Improvedworkforceskills• Motivatedandefficientteammember• Improvedstaffretention• Increasedemployeemotivationandcapability• Qualityassuredtraining

ThecostoftheHNCis£1,800+vatandregistrationforChambermembersand£1,950+vatandregistration for non members and is 1 year in duration.

AlsoavailableaspartofaHigherApprenticeshipincludingHNCinBusinessLevel4,NVQDiplomainAdministrationandFunctionalSkillsinEnglish,MathsandICT.

The cost of the HNC as part of a Higher Apprenticeship with NVQ Level 4 Diploma in BusinessAdministrationis£900+vatandregistrationforChambermembersand£1,000+vatfornonmembers.

Entry RequirementsThere are no formal entry requirements or age restrictions for the HNC. However in order tobe consideredfortheHigherApprenticeshipyoumustbeworkinginamanagerialorsenioradministrationrole,eitherfull-timeorpart-time.Furthereligibilitycriteriamayapply.

“I feel the course has enabled me to learn about myself, helping tackle issues in the workplace. Also to be more effective with the team and efficient in the way I work. I hope the qualification will help when applying for higher level positions within the organisation.”Cheryl Scott Quality Team Administrator University Hospitals Coventry & Warwickshire NHS Trust

For more information pleasecontacttheRecruitmentTeamon02476231122orvisitwww.direct.gov.uk/studentfinance


Higher Education

Higher National Diploma (HND) in Business (Level 5)TheHigherNationalDiploma(HND)isafull-timecoursethatprovidesindividualswithaneducationinawiderangeofbusinessrelatedsubjects.Itissuitableforadultsofallagesandwillequipindividualswithessentialskillsandaqualificationthatcanleadtocareerprogression,employmentandthepotentialtoprogresstohigherlevelqualifications.

OurHigherNationalDiplomainBusinessisaccreditedbyStaffordshireUniversity.Itis2yearsindurationandincludescreditsthatcanbeusedtoprogresstoanHonoursDegree.

IndividualswillattendCWTChamberTrainingtodevelopknowledgeandskills.Aseriesofmoduleswillculminate with assignments. Comprehensive support is provided throughout the course, with a Tutor assigned toanswerquestionsandprovideguidanceand feedback.APersonal Tutorwillassistwithacademic and pastoral matters.

TheprogrammebeginsinSeptemberandwillrunovertwoyearswithattendanceatCWTChamberTraining for 12 hours per week.

Modules Covered • Understandingpeople&processes• Financial&legalaspectsofbusiness• Businesseconomics• Entrepreneurialmarketing• Thebusinessenvironment&marketingresponses• Projectmanagementtechniques• Designing&managingeffectiveorganisations• Practicalresearch• Workexperienceorprofessionalchoice

TheHNDinBusinessis240credits,madeupfromarangeofmodules.ThecostoftheHNDis£4,250+vatperyear(120credits)andisover2years.

Entry Requirements Applicationsarewelcomefromindividualswithawidevarietyofqualifications,skillsand experiences. In addition to the requirements outlined below, the University’s minimum entry requirements forundergraduate programmes includes 5 GCSE’s including Mathematics and English, or equivalentgrade.AswellasGradeDfrom1AdvancedLevelGCEoraQCFBTECSubsidiaryDiploma–MeritorQCFBTECLevel3Diploma–Pass(orequivalent).

Government LoansAloanisavailablefromtheGovernmenttocoverthecostofHigherEducationtuition.Itisavailable to eligibleindividualsstudyingfortheirfirstdegree.Thismeansthatyoudon’thavetofindthemoneytopayfor your tuition costs before or while you are studying. Depending on your family circumstances, a range of burseries, scholarships, loans and grants could be available to help with the cost of accommodation andliving.(Ifyouhavehadfundingpreviouslyforstudyingatuniversity,thismayaffectyoureligibilityforaloan.)



Higher Education 5Foundation Degree in Leadership & Management Followawork-basedroutetoaFoundationDegreeinLeadership&Managementandexperienceacosteffective,flexiblewayofdevelopingvaluableskills,knowledgeandunderstandingthatwillmovethebusinessforwardandachieveresults.ThisisavocationalHigherEducationqualificationcombiningacademic study with work-based learning and practical experience. CWT Chamber Training’sFoundationDegreeinLeadership&Managementcomplementsourhighlysuccessfulmanagementdevelopmentprogrammeandenablesindividualstogainadegreelevelqualification.

FoundationDegreesarebeing studiedby thousandsofpeopleonmanydifferentcourses. Madeintheworkplacefortheworkplace,aFoundationDegreewillbenefitbusiness,helptotacklehigherlevel skills shortagesandenableorganisationsstayaheadof thecompetition.FoundationDegreesareanaturalprogression forpeoplewithworkexperienceor vocationalqualificationswhowouldliketochallengethemselves,broadentheirhorizonsandprogressintoHigherEducation.Atlevel5,aFoundationDegree isaqualification in itsown right.Graduatescanprogress fromaFoundationDegreetoanHonoursDegreeorotherprofessionalqualifications.

TheFoundationDegreeisassignmentbasedwithnoexaminations.YouwillberequiredatattendCWTChamber Training on a weekly basis, afternoon and twilight session, as well as produce work related assignments that will be assessed to demonstrate your knowledge and understanding of topics studied. Previousqualificationsandexperiencewillbe taken intoaccountonapplication. This FoundationDegreeisvalidatedbyStaffordshireUniversityinpartnershipwithCWTChamberTraininganddeliveredat our Coventry training facility.

ThecostoftheLeadershipandManagementFoundationDegreeis£3,300+vatforChambermembersor£3,500+vatnonChambermembersperyear(120credits)overa2yearperiod.

Year 1 Modules Studied Level 4 (120 credits) Year 2 Modules Studied Level 5 (120 credits) • Personalskills • Managingindividuals&teams• Leadershipatwork• People&processes• Understandingthebusinessenvironment• Marketingformangers• Understandingchange• Managingfinancialresources

Government LoansAloanisavailablefromtheGovernmenttocoverthecostofHigherEducationtuition.Itisavailabletoeligibleindividualsstudyingfortheirfirstdegree.Thismeansthatyoudon’thavetofindthemoneytopayforyourtuitioncostsbeforeorwhileyouarestudying.Ifyouhavehadfundingpreviouslyforstudying at university, this may affect your eligibility for a loan.

For more information visit www.direct.gov.uk/studentfinanceorcontacttheAdmissionsTeamon024 7623 1122 for further information on enrolment.

• Personaldevelopment• Managingchange&innovation• Makingbusinessdecisions• Projectmanagement• Workforceplanning• Contemporaryissuesinleadership& management• Workbasedproject



Higher Education

Foundation Degree in Early Childhood Studies ThisexcitingprogrammeisvalidatedbyStaffordshireUniversityanddeliveredbyCWTChamberTraining. Combiningworkbasedlearningwithacademicstudy,theFoundationDegreeofferschildcaresettingstheopportunitytoenhancestafftraininganddevelopment,providingafirmbasisforprogressiontofurtherstudysuchastheBA(Hons)andaroutetoEarlyYearsProfessionalStatus(EYPS).

Theprogrammedeliversflexibleandhighquality,teachingandlearningexperienceswhichencouragesdelegates to relate theory to practice and prepares them for their role as senior practitioners and Managers inearlyyearscareandeducation. Individualswilldevelopknowledgeandan indepthunderstanding of current practice, legislation and initiatives in the early years sector, including a commitment to promoting the holistic development of the child. The content and nature of the programme is to provide delegates with the opportunity to broaden knowledge and skills, both academically and in terms of personal and business development.

TheFoundationDegreeispredominatelyassignmentbasedwithonlyoneexamination.Delegateswillbe required to complete work related assignments in all modules, to provide them with the opportunity to link theoretical perspectives to their practice. It is a requirement therefore, that delegates areemployedinasetting(paidorunpaid)andhaveanapprovedLevel3childcarequalificationwithatleast1yearpost-qualifyingexperience.

Theprogrammewillbedeliveredovertwoyearsandsixmonths.Toachievethisqualification,youwillbe required to attend CWT Chamber Training on a weekly basis either one day or an afternoon and a twilight session per year.

ThecostoftheEarlyChildhoodStudiesDegreeis£2,475+vatperyear(yearsoneandtwo)forChambermembersor£2,625+vatperyear(yearsoneandtwo)fornonChambermembers(180credits)and£1,650+vatforChambermembersor£1,750+vatfornonmembersyear3(60credits).

Year 1Modules Studied (90 credits) • Studyskills• Currentissuesinchildhealth• Childdevelopmentandyoungchildrenlearning• Earlyyearscurriculum

Year 2 Modules Studied (90 credits)• Play,planningandassessmentforqualityprovision• ICTtosupportchildren’slearning• Safeguardingandpromotingchildren’swelfare• Diversityandinclusion

Year 3Modules Studied (60 credits)• Introductiontomanagingpeopleandresources• Makingsenseoftheworld• Communication,language,literacyandnumeracy


Higher Education

“Doing my Early Years Foundation Degree through CWT Chamber Training, I have continued working full time while expanding my professional education. The Early Years team made the three years an enjoyable learning experience. I would highly recommend CWT Chamber Training to anyone thinking of doing their Foundation Degree.”Debbie Pinkerton Senior Nursery Nurse Jolly Roger Nursery

Government LoansAloanisavailablefromtheGovernmenttocoverthecostofHigherEducationtuition.Itisavailabletoeligibleindividualsstudyingfortheirfirstdegree.Thismeansthatyoudon’thavetofindthemoneytopayforyourtuitioncostsbeforeorwhileyouarestudying.Ifyouhavehadfundingpreviouslyforstudying at university, this may affect your eligibility for a loan.

For more information visit www.direct.gov.uk/studentfinanceorcontacttheAdmissionsTeamon024 7623 1122 for further information on enrolment.

5

BusinessEssentia

ls



Non Member £195


Non Member £195

Business Essentials 6Health and Safety in the Workplace (CIEH Accredited Level 2 Award) Anappreciationofhealthandsafetyintheworkplaceisapre-requisiteforallstaff andit is incumbentoneveryemployertoensurethattheyaresufficientlytrainedin work place health and safety. This course will provide delegates with a good understandingofhealth&safetyatwork,theirlegalresponsibilitiesandanawarenessofmanyofthemajorhazardsintheworkplace.Itoffersanintroductiontothebasicissues surrounding occupational health and safety and is ideal for all personnel.

Risk Assessment – Principles and Practice (CIEH Accredited Level 2 Award) Allcompaniesmustcarryoutandmaintain regular riskassessmentsunderhealthandsafetylaw,whetheryouarealargeemployer,asmallbusinessoraone-personoperation. Aproperlyconductedriskassessmenthelpsminimisethepossibilityofyour business harming those who work in, or visit it.

Following an initial risk assessment, it’s important to maintain regular checks toensure your business complies with health and safety requirements. Conducting risk assessmentswillprotectyou fromthe riskoffinesorbeingsuedbyanemployeeor member of the public. On returning to your workplace you will be required to performa‘reallife’RiskAssessmenttoachievetheaccreditedqualification.

Key Content • Understandingtheprinciplesofriskmanagementandlegalobligations• Minimisingrisks• Understandingofratingrisklikelihoodandseverity• Techniquesforhazardidentification• Applicationofdifferenttypesofriskcontrols• Applyingcontrolmeasures• Understandingtheimportanceofaccuraterecordkeeping

Key Content • Understandinghealth,safetyandwelfareatworkinrelationtolegislation• Accidentprevention• Awarenessoftheworkplaceandworkequipmentused• Understandingriskassessment,manualhandlingandhazardoussubstances• Understandingergonomics,workstationdesign,workingatheight,transport, noise and vibration


Business Essentials

Principles of Manual Handling (CIEH Accredited Level 2 Award) It makes good business sense to comply with the Manual Handling OperationsRegulations 1992. Manual handling activities at work are a common cause ofwork place accidents and longer term disorders such as back pain and mobility problems. This course is strongly recommended for those who carry out manual handlingactivities,as it introduces thehazardsand risksassociatedwithmanualhandling, and provides an insight into risks, controls and what to do in a manual handling assessment.

Key Content • Understandingwhatismeantbythetermmanualhandling• Recognisinghowmanualhandlingcancauseinjury• Understandingtheprinciplesofcontrollingmanualhandlingrisks• Howtoundertakemanualhandlingassessments• Understandingandapplyingmanualhandlingregulations

IOSH Managing SafelyIOSHManagingSafelyisanationallyaccreditedcourse,designedforkeypersonnelwithresponsibilityformanaginghealthandsafety.Itoffersanin-depthinsightintowork place health and safety and includes employees’ duties under commonlaw,enforcementprocedures,RIDDOR,COSHH,manualhandling,firepreventionand electrical safety. Delegates who successfully complete written and practical assessments will be certificated by IOSH (Institute of Occupational Safety andHealth).Delegatesonthiscoursehaveconsistentlyachievedsuccessandcurrentlythere is a 100% pass rate.

Key Content • Understandingtheprinciplesandcommunicationofhealthandsafety management• Appreciatingthedutiesundercommonlaw,includingenforcementprocedures• UnderstandingtherolesandresponsibilitiesofManagement• Applyingtheprinciplesofriskassessment• Understandingaccidentmanagementsystems–reporting,investigation, causation and prevention

Internal Quality Auditing ISO9001:2008 This course is designed for staff of all levels who have the responsibility for completing internal audits in-linewith a quality system. Delegateswill be taken through theprinciples and practice of quality system auditing, so that they can readily apply their skills to verifying the effectiveness of a quality system within their own organisation.

Key Content • Preparingforaudit• Conductinganaudit• Understandingreportingstructures• Recognisingtheskillsrequiredtobeaneffectiveauditor• Understandingcorrectiveactionandcontinuousqualityimprovement


Non Member £100


Non Member £240


Non Member £635


Business Essentials

Emergency First Aid in the Workplace (EFAW) HSE ApprovedEveryemployer is recommendedbytheHealth&SafetyExecutive(HSE)tohaveatleastoneEmergencyFirstAiderinplacetodealwithaccidentsandemergencysituations.Althoughnotall organisations requireaqualified FirstAider, theymustappointapersontotakechargeoffirstaidprovision.Thiscoursewillprovidethenominated FirstAiderwith the knowledgeand techniques toadminister FirstAidassistance. This course is also ideal for individuals, lone workers or employees of smaller lowriskorganisationsandprovidesagoodbasicinsightintoFirstAidproceduresandtechniques.

Key Content • Controllingbleeding• Managingbasicfractures,sprainsandburns• Applyingcardiopulmonaryresuscitation• Applyingtherecoveryposition• Understandinghowtocommunicateanddelegateresponsibilityinan emergency• Managinganunconsciouscasualty• Identifyingthecontentsforafirstaidbox• Understandingtheimportanceofrecordkeeping

First Aid at Work FirstAidtrainedpersonnelintheworkplaceensuresthatorganisationscomprehensively fulfilltheirresponsibilitiestowardsthesafetyofcustomersandstaff.FirstAiderscanactto prevent situations becoming worse and can reduce potential liability claims. This statutoryHealth&SafetyExecutivecoursecomplieswithcurrenthealth&safetyfirstaidregulationsandsuccessfuldelegateswillbeawardedacertificateconfirmingthattheyareaqualifiedFirstAiderandarelicensedfor3years.

Key Content • Usingfirstaidequipment,includingthecontentsofafirstaidbox• Understandingthedutiesofemployersandthelegalframework• Recognisingtheimportanceofpersonalhygieneinfirstaidprocedures• Actingsafely,promptlyandeffectivelywithemergenciesatwork• Understandingcardiopulmonaryresuscitation• Managingcasualtieswhoareunconscious• Dealingwithshocks,burnsandscalds• Controllingbleeding• Maintainingsimplerecords


Non Member £235


Non Member £130

“The course was most enjoyable, helping me understand more about internal auditing…it also included practical activities and we worked in teams which helped people get to know each other.”Paul Turner Senior Manufacturing Engineer Orschein Europe

“The experience I’ve had with CWT Chamber Training is great, I’ve been on a number courses and on all occasions I’ve come out of it with knowledge that I’ve been able to put straight into practice back at work with good outcomes.”Rob Turner Manufacturing Engineer Orschein Europe

6

InternationalTrade


1 Day

1 Day

1 Day




Non Member £295

Non Member £295

Non Member £295

7Developing overseas business is becoming an essential aspect for many companies. Seriousconsiderationneedstobemadetoestablishastrategythatwillenablethestaffinvolvedtodevelopthespecialistknowledgetoperformeffectively.BeingoneofonlyasmallnumberofprovidersofInternationalTradetraining,ourcomprehensivesuiteofcourseswillgiveyoutheconfidenceandexpertiseabroad.

Understanding Export and Import Procedures NEWThiscourseisspecificallydesignedforthoseenteringtheworldofInternationalTrade.WhilstitissuitedtothoseontheUKTI“PassporttoExport”programme,itisalsoidealfor thosewhoarenew to the sectororwanta refresheroncurrent InternationalTrade requirements.

Key Content • Identifyingandmeetingthelegalrequirementsandobligationswhen buying and selling goods internationally• Identifyingandapplyingthecoststhathavetobeaccountedfor(andthat canaffectprofitability)whentradinginternationally• Identifyingandapplyingthemainadministrationanddocumentary requirements when trading internationally• Ensuringthesuccessfulmovementofgoodswhentradinginternationally• Applyingrecognisedpaymentproceduresusedininternationaltrade

Export Documentation – Getting it RightAcourseprovidingtheexpertiserequiredtocompleteprofessionalandsuccessfulexport transactions. Delegates will be taken through all stages of export documentation and learn how to complete it, when to use it, what procedures have to be followed and, more importantly, why it is required.

Key Content • Understandingcurrentdocumentarypracticesandprocedures• Appreciatingthehiddencostofdocumentaryproduction• Ensuringcompliancewithcurrentlegalrequirementsrelatingtoexports• Beingawareofdocumentaryfactorsthatcouldaffectpayment• Establishingmanagementresponsibilityandstaffaccountability

Payment for Export - Including Letters of Credit This course is tailored to meet the needs of those working in export administration who need to understand the importance of payment methods and letters of credit inordertoensurethatpaymentsarereceivedforgoodsexportedworld-wide.Oncompletion, delegates will understand and appreciate the many pitfalls that can preventpaymentorleadtodelayswhensellinggoodsunderLettersofCredit.

International Trade

Key Content • Avoidingpitfallswhichpreventpayment• Understandingtheprocedures,documentationandterminologyassociated withLettersofCredit• Benefitingfromhints,tipsandprocedurestoensureyougetitright• Gainingknowledgeofalternativepaymentmethodsavailablewhentrading internationally• Minimisingerrorsandprocessdelays


71 Day

Half Day



Non Member £295

Non Member £140

Import Procedures NEWAimed at individuals with responsibility for importing, this course is designed toprovide a comprehensive understanding of the administrative, legal and logistical requirements associated with handling imported goods. Delegates will develop knowledge of current import requirements and learn the steps to take to ensure goods are delivered cost effectively and with minimum delay.

Key Content • Understandingfactorstobeconsideredtoensuresuccessfulimporting• Meetingthelegalrequirementsforimporting• Understandingwhatcostsmaybeincurred• Howimportedgoodsarepaidforanddeliveredsuccessfully• Understandingimportdocumentationandkeepingstatisticalrecords• UnderstandinghowtomeetHMRC(CustomsandExcise)requirements• Thebenefitsoftemporaryimporting

Managing Customs Visits and Audits ExportersandimportersandresponsiblefortheirowntransactionsandmanyfailtomeetthelegalandfinancialdemandsimposedbyHMRC,astheybelieveittobethe responsibility of the freight forwarder. This course is designed to provide sound, practicalguidancetoestablishprofessionalrelationshipswithCustomsandExciseto minimise repercussions that may occur from failing to meet required standards.

Key Content• UnderstandingthelegalrequirementsinvolvedwhendealingwithHMRC• Appreciatingtheimportanceofkeepingandmaintainingaccurateand complete records• PreparingforaHMRCaudit• Understandingtheimplicationsandconsequencesofnon-compliance• UnderstandingtherolesandfunctionsofHMRC

These courses are complemented by the wide range of services available from the International TradeTeambasedatCoventryandWarwickshireChambersofCommerce which are designed to assist local companies with the development of their business in overseas markets.

All International Trade courses are certificated by the British Chambers of Commerce.

Funding for these courses may be available (subject to eligibility), please contact the International Trade Team on 024 7665 4321 for further information.

International Trade

Inform

ationTechnology

International Trade



Microsoft Windows 7 and Office 2010 Empoweryourentirebusinesstoworkmoreefficientlywithastunningandimproved,simple-to-use interface that makes it easier to search and find the informationyouneedquicklyandeasily,bothonyourPCandontheweb.Windows7isthelatestoperatingsystemdevelopedbyMicrosoftandOfficeProfessional2010isthecomplementary software package. This course will show you new and reworked featuresinWord,ExcelandPowerPoint.YouwillexperiencehowOfficeProfessional2010 can help you better manage documents, organise your workload, and collaborate with colleagues, not just from your desk, but from almost anywhere. YoucantryoutthelatestimprovementstothefamiliarMicrosoftOfficeapplicationsand get ahead of the rest. Key Content• LogontoWindows7andnavigatetheoperatingsystem’sbasicinterfacecontrols• UseRibbonsandotherfeaturesofthenewWindows7interface• Givedocuments,spreadsheetsandpresentationsaconsistentlookautomatically with themes• SeeformattingchangesinoneclickusingLivePreview• ExploresomeofthenewfeaturesavailableinExcel,PowerPointandWord2010

Microsoft Word – Intermediate to Advanced IndividualswhoalreadyhaveasoundworkingknowledgeofMicrosoftWordandwould like to extend their knowledge to encompass more advanced features wouldbenefit fromattending this course. The impactof this trainingwill enabledelegates to return to the workplace with a more comprehensive understanding of how to exploit the capabilities of the package.

Key Content• UnderstandingmorecomplexfunctionsofMicrosoftWord• Howtocreatemacrostoautomateprocedures• Usingthemailmergefunctiontoproducequalitymailshots• Increasingefficiencybyunderstandinghowtousemoreadvancedtools• Understandinghowtopresentinformationinaclearformat Microsoft Excel – Basic to Intermediate Excel is a comprehensive tool to help businesses create, analyse and shareinformation using spreadsheets. This course is designed for those who have a basic knowledgeofExcelbutwishtolearnsomeofthemoreintermediatefunctionsinorder to make better use of spreadsheets.

Key Content • Understandingtoolbarcommandfunctions• Shortcutmenusandkeystrokes• Editingspreadsheets• Understandthedifferenttypesofdata used in spreadsheets• Creatingformulas• Filemanagementandhousekeeping forbusinessefficiency

1 Day

1 Day

1 Day




Non Member £130

Non Member £130

Non Member £130

• Understandingandmanagingexisting formulae• Improvethepresentationofspreadsheets through formatting techniques• Creatingchartsandgraphs• Workwithamultipleworksheets• AnintroductiontoExcelfunctions• Printingaworkbookorselectedsheets


Information Technology for Business 8Microsoft Excel – Intermediate to AdvancedBy getting the most from your software, you can save time, improve business efficiencyandproduceprofessionallypresenteddata.Thiscourseisdesignedtogive users an understanding of some of the more advanced features and functions withinExcelandtheadvantagesofusingapowerfulelectronicspreadsheet.Beingentirely‘handson’,delegateswillpracticeusingExceltomanage,automateandcustomise workbooks.

Key Content • RefreshertoExcel• Createmoreadvancedformulas• Workingwithmoreadvancedfunctions• Automatingprocedureswithbasicmacros• Usingmultipleworksheetslinkingdata• Workingwithlistsofdata• Nestingandmixingfunctions• Workbookandworksheetprotection

Microsoft PowerPointPowerPoint provides an exciting enhancement to any presentation. Delegates will discover how to present a message with impact and interest, creating their own presentations, applying special effects and enhancing visual impression with clipart, graphs and charts.

Key Content • Creatingpresentationsandslides• Usingmastertemplates• Formattingandeditingslidesandtexts• Entering,editingandformattingtexts• Slidedesign• Presentingapresentation• Printingapresentation

1 Day

1 Day



Non Member £130

Non Member £130

Take advantage of a 10% discount when you book on a ‘Professional Presentation Skills’ course, to develop your presentation skills further, following attendance on this course.

AccreditedQualifications


Accredited Qualifications 9Qualification Credit Framework (QCF Awards, Certificates and Diplomas)Forthosewhopreferadifferentroute,thenewQCFAwards,CertificatesandDiplomascanmakea major contribution to your business, by bringing out the best in your people in ways that have an immediate,positive impact. Accreditedqualificationscan release thepotentialofemployees toensuretheymakearealcontributiontoyourbusiness’success.

The benefits include:• Skillsanalysistoidentifythosewhowouldbenefitmost• Aflexibletraininganddevelopmentpackage• Deliveredintheworkplace,solesstimeawayfromthejob• Increasedstaffmotivationandconfidence

Awards,CertificatesandDiplomasareavailablefromLevel2toLevel5andprovideanopportunityto benchmark your performance against national standards, whether you are a junior or more senior memberofstaff.Byassessingsomeone’scompetence(thatistheskills,knowledgeandunderstandingtheyhave)inaworksituation,individualscanseeanimmediateconnectionbetweentheirworkroleandtheirqualificationwhichhasclearbusinessbenefits.

CWT Chamber Training offer the following accreditations at a variety of levels: • ManagementandTeamLeading• AssessorandInternalVerifierAwards• EarlyYearsCare• Playwork• HealthandSocialCare• BusinessAdministration • HospitalityandCatering• InformationTechnologyProfessional

A thorough initialassessmentwillensure that the right staffarematchedto the rightqualification.Thereafter, regular assessments will take place with an experienced, occupationally competent TrainingAdvisorwhowillworkwithyourstafftoassesstheircompetence.Thedurationdependsonthequalificationfollowed.

• CustomerService • ICT• RetailandDistribution • Hairdressing• Housekeeping• AdviceandGuidance• EmploymentRelatedServices• HealthcareSupportServices


Apprenticeships

Apprenticeships can help business across all sectors by harnessing a route to fresh new talent.With major changes in the education system about to come into play, where young people are required,by law, tocontinuewitheducationand learninguntil theagesof 17 in 2013and18 in2015,Apprenticeshipsofferacrediblealternativetoschoolandcollegeforyoungpeoplewishingtopursue a career at 16 and make a valuable contribution in employment.

Apprenticeshipsaredesignedaround theneedsofemployersand lead tonationally recognisedqualifications which will not only benefit the individual but the business as well. You can useApprenticeshipstotrainbothnewandexistingemployees.Wehaveadedicatedrecruitmentservicetoassistyouinexpandingyourteamwithjuniorstaffwhocangrowwiththeorganisation.AlternativelyourAdviserswillguideyouinusingApprenticeshipstoup-skillyourexistingstaff,subjecttoeligibility.

The facts in numbers:• 77%ofcompaniesbelievethatApprenticeshelptheirbusinessbecomemorecompetitive• Over80%ofthoseemployerswhoemployApprenticesagreetheymaketheirworkplace more productive• 83%ofemployerswhotakeanApprenticerelyontheirApprenticeshipstoprovidetheskilled workers of the future• 92%ofemployerswhoemployapprenticesbelieveApprenticeshipsleadtoamore motivatedandsatisfiedworkforce

Apprenticeshipsensurethatyourworkforcehasthepracticalskillsandqualificationsyourorganisationneeds now and in the future. The mixture of on and off the job learning ensures they learn the skills thatworkbestforyourbusiness.Apprenticeshipsdeliverrealreturnstoyourbottomline.

CWT Chamber Training will work with you to identify your needs, scope a job role and recommed anappropriateApprenticeship. IfyouarelookingtorecruitanApprentice,wewillsourcesuitableapplicantsandshortlistthemforyourconsideration.YouwillemploytheApprentice,paytheirsalaryand apply your usual terms and conditions. We will work in partnership with you to design and deliver a planoflearningthatmeetstheneedsofyourbusinessinlinewithnationalstandards.Apprenticeshipsoffer an easy and effective way of recruiting young people, interested in working in your business, a greatwayofsuccessionplanning.Forexistingmembersofstaff, learningthroughApprenticeshipscan be a real motivator and provide cost effective personal development.

Listedbelow isanexampleof theareaswhereApprenticeshipsareavailablebut isbynomeansexhaustive:• Accountancy • BusinessAdministration• CustomerService • Children’sCare• Hairdressing • Playwork• HospitalityandCatering • RetailandWarehousing• InformationTechnology • HealthandSocialCare(AdultCare)• TeamLeading • Management


ApprenticeshipsApprenticeships

CWT Chamber Training will provide:• Highqualityadviceandinformationconcerningthetrainingofstaff• Jobmatchingservicetolinkyourvacancywithsuitableyoungpeople• Costeffectiverecruitment• Guidanceindevelopmentofacompanyspecificlearninganddevelopmentplan• Financialsupporttomeetagreedtrainingcosts• Developmentofawelltrained,well-motivatedworkforce

We will work with you to:• Identifysuitablejunioremployees• Identifyexistingemployeeswhomaybenefitfromtraining• Plananddesigntrainingprogrammestomeetyourneedsandthoseoftheindividual• Provideoff-the-jobtrainingtosupportthelearningwhichistakingplaceintheworkplace• Monitorprogressandprovisionofhelpandsupportwherenecessary• Assessmentofcompetenceintheworkplace• Provideon-goingsupportandtrainingtoyouandyourstaffinallaspectsoftheabove

Funding,fullandpartial,isavailabletowardsthecostsoftraining(subjecttoavailability).

TofindourmoreaboutApprenticeshipscontacttheRecruitmentTeamon02476231122.

“I thoroughly enjoyed my learning with CWT Chamber Training. My course was at an appropriate pace to learn and fitted in well with my working life. I met some great new people. The best thing about the Business Administration Apprenticeship for me was that I earned a salary whilst completing my course and gained valuable skills and qualifications.”Richard Judge Trainee Legal Executive Coltman Warner Cranston Solicitors LLP

9

AdditionalServices


Additional Services 10AsawhollyownedsubsidiaryofCoventryandWarwickshireChambersofCommerce,CWTChamberTraining is ideally placed to provide you with links to a range of support networks.

Beingthevoiceofbusiness,theChamberrepresentstheviewsandprioritiesasreflectedbymemberorganisations across Coventry and Warwickshire. The Chamber is an important part of the local business scene, the strength of membership and range of services offered make it the most effective independent business support organisation in the region.

Representingover1500businesses, theChamber isable toact in thebest interestsof itsmembersto give the strongest possible representation at local, national and European government levels;lobbying forabusiness-friendlyenvironmentand fora reduction in the volumeandcomplexityofbusiness legislation.

TheChamber’sdedicatedteamofadvisersprovidestrategic, long-termadvicetobusinesses. TheChamberisakeysourceofinformation,whetherthatisdealingwithemploymentlegislation,findingout about new markets or researching the competition.

The Chamber has a range of products and services designed to help reduce day to day running costs and provide solutions to business problems that may otherwise incur the cost of seeking professional advice or assistance.

Whilst you do not have to be a member of the Chamber to use the services of CWT Chamber Training, youmaywishtotalktooneofourstaffaboutthebenefitsmembershipcanbringyou.

Chamber MembershipAccesstodiscountedhighqualitycoursesarejustoneofthebenefitsofbeingaChambermember.The Chamber is the voice of local business and serves to support members to achieve success. There areawiderangeofbenefitsmembershipcanbring.Theseinclude:

• BusinessInformation–KeepingYouInformed• RepresentationandLobbying–MakingYourViewCount• Networking–WinMoreBusiness• BusinessSupport–DevelopingYourBusiness• MoneySavings–Discounts• ChamberHR–EmploymentLawIssues

TofindourmoreaboutChamberMembershipcontacttheBusinessDevelopmentTeamon02476231122.

Room HireCWTChamberTraininghasarangeofroomsavailableforhire,includinghighspecificationITsuites,with thelatesthardwareandsoftwareandlargeflatscreens.Facilitiesincludefullyairconditionedrooms,wellequippedwithawiderangeoftrainingaids,includingprojectors,flipcharts,screensandaudio-visualtechnology.LocatednearthecentreofCoventry,CWTChamberTrainingiseasilyaccessiblewith freeparkingon site.CommerceHousecanaccommodateavarietyofparty sizes fromsmallgroupsto50delegates.Syndicateroomsareavailableonanindividualhirebasisorinconjunctionwithlargedeliverysuites.Refreshmentsandcateringareavailablewhererequired.


Reservations & Enquiries

Reservations & EnquiriesOur staff will be happy to answer any queries you may have regarding availability of places or further information on our courses. Contact them on 024 7623 1122. Course information and dates can also befoundon-lineatwww.cwtcov.co.uk.

Booking and PaymentsBookandpayon-lineatwww.cwtcov.co.uk.Alternatively,completethebookingformcontainedwithin this brochure which can be faxed or posted to us. You can also book your place over the telephoneon02476231122.PleaseaskforamemberofourBusinessDevelopmentTeam.

Confirmationwillbeissuedonreceiptofyourbooking.Ouraccountsdepartmentwillissueaninvoiceunder separate cover for the costs applicable. There is no need to include payment with your booking.

Early bookingdiscounts are available of up to 10% for places booked threemonths in advance(excludingHigherEducation).

Interestfreecreditmaybeavailablesubjecttoapprovalforcoursesover£500subjecttostatus.

CancellationsWe regret that refundswill onlybe issuedon receiptofwrittennotification fourteendaysprior tocourse commencement.

Equal OpportunitiesWe are committed to equality of access for all clients and staff and do not discriminate on the basis of race, gender, disability or sexual orientation.

FundingFunding isavailableonoccasion towards thecostofcertaincourses,checkwithour teamas towhether support is available for your business.

Contact DetailsTelephoneBooking 02476231122 BespokeTraining 02476231122

E-mail [email protected]

On-linebookingswww.cwtcov.co.uk


Course Booking FormReservations & Enquiries

When completed this form should be returned by post or email to:Post:CWTChamberTraining,CommerceHouse,StNicholasStreet,Coventry,CV14FDEmail:[email protected]:www.cwtcov.co.uk

Course Title:

Date(s): RefCode(ifapplicable):

NameofDelegate(s):

Delegateemailaddress:

Pleasestateanyspecialrequirements(dietary–vegetarian,veganetc;accessneeds;specialequipment:

Wheredidyouhearaboutthiscourse?

EshotWebsiteMailerSalesCallAccountManagerOtherDetails:

Course Title: RefCode(ifapplicable):

Date(s):

NameofDelegate(s):

Delegate email address

Pleasestateanyspecialrequirements(dietary–vegetarian,veganetc;accessneeds;specialequipment:

Wheredidyouhearaboutthiscourse?

EshotWebsiteMailerSalesCallAccountManagerOtherDetails:

Company Details

CompanyName:

Address:

PostCode:

ContactName: Position:

EmailContactAddress:

TelephoneNo: FaxNo:

NumberofEmployees: AreyouaChamberMember?YesNo

Pleasequotepurchaseordernumber(ifapplicable):

Pleasesendinvoiceto(ifdifferentfromabove):

Signature: Date:

Terms & Conditions of Bookings: Our Accounts Department will issue under separate cover, so don’t worry about sending payment now. In the event of cancellation refunds will only be given if confirmed in writing 14 days prior to the date of the course. On receipt you will be allocated a cancellation code.

10

Course Schedule 2013 Chamber Member Non-Member Duration Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov DecCustomer Care & Communication CustomerServiceEssentials £195 £215 FullDay 26 28 10ProfessionalTelephoneTechniques £195 £215 FullDay 8 2 21CommunicatingAssertively £195 £215 FullDay 25 17 6BusinessEmailWritingNEW £110 £120 HalfDay 13 12 24Sales & MarketingSucccessfulSalesTechniques £215 £240 FullDay 3 14Telesales-GettingResults £215 £240 FullDay 30 22 11Marketing-TheEssentialGuide £215 £240 FullDay 20 4On-lineMarketing £215 £240 FullDay 16 17ProfessionalNegotiationSkills £215 £240 FullDay 17 11KeyAccountManagement £215 £240 FullDay 17 31SearchEngineOptimisation £215 £240 FullDay 20 7SocialMediaStrategy-Facebook,TwitterandBlogs £215 £240 FullDay 8 19PracticalSocialMediaNEW £110 £120 HalfDay 12 9Developing People & Improving PerformanceProfessionalPresentationSkills £215 £240 FullDay 24 6TraintheTrainerLevel3AwardinTrainingSkills&Practice £465 £535 3FullDays 41118 152229PreparingtoTeachintheLifelongLearningSector(PTLLS) £695 £785 5FullDays 25 2 512Senior Manager & Director Development DirectorsPersonalLegalLiability £240 £280 FullDay 3 16StrategicBusinessPlanning £420 £485 2FullDays 7 14 916InspirationalLeadership £240 £280 FullDay 22 27Management EssentialsTimeManagement&EffectiveDelegation £215 £240 FullDay 20 18FinanceforNonFinancialManagers £215 £240 FullDay 10 8ManagingChangeintheWorkplace £215 £240 FullDay 18 26AppraisingPeople&Performance £215 £240 FullDay 15 19Recruitment&SelectionNEW £215 £240 FullDay 31 29ProjectManagement £215 £240 FullDay 11 1910 Tools for Supervisors and Team LeadersPlanningandMonitoringtheTeams'Work £95 £120 HalfDay-am 1 7 4BriefingtheTeam £95 £120 HalfDay-pm 1 7 4EffectiveCommunication £95 £120 HalfDay-am 8 14 11MotivatingtheTeam £95 £120 HalfDay-pm 8 14 11ManagingDifficultPeople £95 £120 HalfDay-am 15 21 18BusinessReportWriting £95 £120 HalfDay-pm 15 21 18Developing a Team £95 £120 HalfDay-am 22 28 25UnderstandingTrainingCoaching&Mentoring £95 £120 HalfDay-pm 22 28 25DecisionMakingProcesses £95 £120 HalfDay-am 1 5 1ManagingBudgets £95 £120 Halfday-pm 1 5 110ToolsSupervisorySuiteFullProgramme £800 £995 HalfDaysx10Higher EducationInstituteofLeadership&Management(ILM)Level3 £555-£1840 £620-£1945 VariableInstituteofLeadership&Management(ILM)Level5 £660-£1945 £735-£1995 VariableHigherNationalCertificate(HNC)BusinessNEW £1,800 £1,950 1 YearHigherNationalDiploma(HND)BusinessManagementNEW £4,250peryear £4,250peryear 2 YearsFoundationDegreeinLeadership&Management £3,300peryear £3,500peryear 2 Years FoundationDegreeinEarlyChildhoodStudies £2,475peryear £2,625peryear 2Years6MonthsBusiness EssentialsInternalQualityAuditingISO9001:2008 £215 £240 FullDay 4Health and SafetyHealth&SafetyintheWorkplaceLevel2Award(CIEHAccredited) £175 £195 FullDay 19 10RiskAssessment-Principles&PracticeLevel2Award(CIEHAccredited) £175 £195 FullDay 30 2PrinciplesofManualHandlingLevel2Award(CIEHAccredited) £90 £100 HalfDay-am 8 4IOSHManagingSafely £575 £635 5FullDays 2128 41118 152229 512 EmergencyFirstAidatWork(HSEApproved) £105 £130 FullDay 17 1 26FirstAidatWork(AccreditationforFirstAiders) £210 £235 3FullDays 2229 5 111825 28International TradeUnderstandingExportandImportProceduresNEW £260 £295 FullDay 6 10ExportDocumentation-GettingitRight £260 £295 FullDay 24 24PaymentsforExportsincludingLettersofCredit £260 £295 FullDay 7 7ImportProceduresNEW £260 £295 FullDay 3 4ManagingCustomsVisitsandAudits £125 £140 HalfDay 8 1 1IT for Business EfficiencyMicrosoftWord-IntermediatetoAdvanced £105 £130 FullDay 5 18MicrosoftExcel-BasictoIntermediate £105 £130 FullDay 9 8MicrosoftExcel-IntermediatetoAdvanced £105 £130 FullDay 14 6MicrosoftPowerPoint £105 £130 FullDay 11 10Windows7andOffice2010 £105 £130 FullDay 9 9

- all prices are subject to VAT

Course Schedule 2013 Chamber Member Non-Member Duration Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov DecCustomer Care & Communication CustomerServiceEssentials £195 £215 FullDay 26 28 10ProfessionalTelephoneTechniques £195 £215 FullDay 8 2 21CommunicatingAssertively £195 £215 FullDay 25 17 6BusinessEmailWritingNEW £110 £120 HalfDay 13 12 24Sales & MarketingSucccessfulSalesTechniques £215 £240 FullDay 3 14Telesales-GettingResults £215 £240 FullDay 30 22 11Marketing-TheEssentialGuide £215 £240 FullDay 20 4On-lineMarketing £215 £240 FullDay 16 17ProfessionalNegotiationSkills £215 £240 FullDay 17 11KeyAccountManagement £215 £240 FullDay 17 31SearchEngineOptimisation £215 £240 FullDay 20 7SocialMediaStrategy-Facebook,TwitterandBlogs £215 £240 FullDay 8 19PracticalSocialMediaNEW £110 £120 HalfDay 12 9Developing People & Improving PerformanceProfessionalPresentationSkills £215 £240 FullDay 24 6TraintheTrainerLevel3AwardinTrainingSkills&Practice £465 £535 3FullDays 41118 152229PreparingtoTeachintheLifelongLearningSector(PTLLS) £695 £785 5FullDays 25 2 512Senior Manager & Director Development DirectorsPersonalLegalLiability £240 £280 FullDay 3 16StrategicBusinessPlanning £420 £485 2FullDays 7 14 916InspirationalLeadership £240 £280 FullDay 22 27Management EssentialsTimeManagement&EffectiveDelegation £215 £240 FullDay 20 18FinanceforNonFinancialManagers £215 £240 FullDay 10 8ManagingChangeintheWorkplace £215 £240 FullDay 18 26AppraisingPeople&Performance £215 £240 FullDay 15 19Recruitment&SelectionNEW £215 £240 FullDay 31 29ProjectManagement £215 £240 FullDay 11 1910 Tools for Supervisors and Team LeadersPlanningandMonitoringtheTeams'Work £95 £120 HalfDay-am 1 7 4BriefingtheTeam £95 £120 HalfDay-pm 1 7 4EffectiveCommunication £95 £120 HalfDay-am 8 14 11MotivatingtheTeam £95 £120 HalfDay-pm 8 14 11ManagingDifficultPeople £95 £120 HalfDay-am 15 21 18BusinessReportWriting £95 £120 HalfDay-pm 15 21 18Developing a Team £95 £120 HalfDay-am 22 28 25UnderstandingTrainingCoaching&Mentoring £95 £120 HalfDay-pm 22 28 25DecisionMakingProcesses £95 £120 HalfDay-am 1 5 1ManagingBudgets £95 £120 Halfday-pm 1 5 110ToolsSupervisorySuiteFullProgramme £800 £995 HalfDaysx10Higher EducationInstituteofLeadership&Management(ILM)Level3 £555-£1840 £620-£1945 VariableInstituteofLeadership&Management(ILM)Level5 £660-£1945 £735-£1995 VariableHigherNationalCertificate(HNC)BusinessNEW £1,800 £1,950 1 YearHigherNationalDiploma(HND)BusinessManagementNEW £4,250peryear £4,250peryear 2 YearsFoundationDegreeinLeadership&Management £3,300peryear £3,500peryear 2 Years FoundationDegreeinEarlyChildhoodStudies £2,475peryear £2,625peryear 2Years6MonthsBusiness EssentialsInternalQualityAuditingISO9001:2008 £215 £240 FullDay 4Health and SafetyHealth&SafetyintheWorkplaceLevel2Award(CIEHAccredited) £175 £195 FullDay 19 10RiskAssessment-Principles&PracticeLevel2Award(CIEHAccredited) £175 £195 FullDay 30 2PrinciplesofManualHandlingLevel2Award(CIEHAccredited) £90 £100 HalfDay-am 8 4IOSHManagingSafely £575 £635 5FullDays 2128 41118 152229 512 EmergencyFirstAidatWork(HSEApproved) £105 £130 FullDay 17 1 26FirstAidatWork(AccreditationforFirstAiders) £210 £235 3FullDays 2229 5 111825 28International TradeUnderstandingExportandImportProceduresNEW £260 £295 FullDay 6 10ExportDocumentation-GettingitRight £260 £295 FullDay 24 24PaymentsforExportsincludingLettersofCredit £260 £295 FullDay 7 7ImportProceduresNEW £260 £295 FullDay 3 4ManagingCustomsVisitsandAudits £125 £140 HalfDay 8 1 1IT for Business EfficiencyMicrosoftWord-IntermediatetoAdvanced £105 £130 FullDay 5 18MicrosoftExcel-BasictoIntermediate £105 £130 FullDay 9 8MicrosoftExcel-IntermediatetoAdvanced £105 £130 FullDay 14 6MicrosoftPowerPoint £105 £130 FullDay 11 10Windows7andOffice2010 £105 £130 FullDay 9 9


Index PageBespoke Training SolutionsBusiness Consultancy and Coaching ServicesCustomer Care and Communication

Sales & Marketing



Higher Education

Business Essentials

International Trade


Accredited QualificationsApprenticeshipsAdditional ServicesReservations and EnquiriesCourse Booking FormCourse CalendarHow to Find Us

Customer Service EssentialsProfessional Telephone TechniquesCommunicating AssertivelyBusiness E-Mail WritingSuccessful Sales TechniquesTelesales - Getting ResultsMarketing - The Essential GuideKey Account ManagementProfessional Negotiation SkillsOn-line MarketingSearch Engine Optimisation (SEO)Social Media Strategy - Facebook, Twitter and BlogsPractical Social Media - Facebook, Twitter and BlogsProfessional Presentation SkillsTrain the Trainer (Level 3 Award)Preparing to Teach in the Lifelong Learning Sector (PTLLS)Director’s Personal Legal LiabilityStrategic Business PlanningInspirational LeadershipTime Management & Effective DelegationFinance for Non Financial ManagersManaging Change in the WorkplaceAppraising People & PerformanceRecruitment & SelectionProject ManagementTen Tools for Team LeadersPlanning & Monitoring the Team’s WorkBriefing the TeamEffective CommunicationMotivating the TeamManaging Difficult PeopleReport Writing for BusinessDeveloping the TeamUnderstanding Training Coaching and MentoringDecision Making ProcessesManaging BudgetsManagement Assessment ToolInsitiute of Leadership & ManagementHigher National Certificate in Business (Level 4)Higher National Diploma in Business (Level 5)Foundation Degree in Leadership & ManagementFoundation Degree in Early Childhood StudiesHealth & Safety in the WorkplaceRisk AssessmentPrincipals of Manual HandlingIOSH Managing SafelyInternal Quality Auditing ISO9001:2008Emergency First Aid in the WorkplaceFirst Aid at WorkUnderstanding Export and Import ProceduresExport DocumentationPayment for Export - Including Letters of CreditImport ProceduresManaging Customs Visits and AuditsMicrosoft Windows 7 and Office 2010Microsoft Word - Intermediate to AdvancedMicrosoft Excel - Basic to IntermediateMicrosoft Excel - Intermediate to AdvancedMicrosoft PowerPointQualification Credit Framework

2344457778889991111121414141515151616161717171718181818181919202223242526292930303031313333333434363636373739404344454649


How to find usIndex Page

Training & DevelopmentCWT Chamber TrainingCommerceHouse

123StNicholasStreetRadford

CoventryCV14FDTel:(024)76231122www.cwtcov.co.uk

Training & DevelopmentCWT Chamber Training

BrandonHouse52–54HollyWalkLeamingtonSpa

CV324JETel:(01926)889944www.cwtcov.co.uk

Business RepresentationThe Chamber

ChamberHouseInnovationVillageCheetahRoad

CoventryCV12TLTel:(024)76654321

www.cw-chamber.co.uk

CWT Chamber Training CoventryFromcitycentretakeExit9offtheringroad.

TakeB4098signpostedRadford.

After300mtrs,turnrightatfirstsetoftraffic

lights.Roadbendssharpleft

Asroadbendssharpright(Hotelonright)

gostraighton.CommerceHouseisatthe

bottom on the left.

CWT Chamber Training Leamington SpaFromtheA46followthesignsforLeamingtonTown

Centre.HollyWalkcanbefoundatthebottomofthe

Paradeontheleft.Pleasenote:CWTisbasedinthe

rearsectionoftheJobcentrePlusbuilding.Itisbest

approachedfromWilliamStreetandenteringCWTfrom

underthe‘arch’.AlternativelyfromHollyWalk,ifyou

standinfrontoftheJobcentrePlus,thereisanalley

way to the right of the building which you walk down.

Wo

od

Stree

t W

oo

d Stre

et

Willam Street

Cla

rend

on Stre

et

Holly Walk

Brandon Parade

Cross Street

Rege

nt G

rove

Regent Street

Park Stre

et

Hamilto

n Terra

ce

New

bold Street

Newbold Street

New

bold Street

Rosefield Stre

et

Rosefield Stre

et

Kenilw

orth Stre

et

Towards Southam

Towards Warwick\M40

Towards Warwick\ M40 \ A46

Towards Kenilworth\A46 towards Coventry

Towards Ryton-on-Dunsmore\A45 towards Coventry

CWT - Chamber Training

Job Centre Plus

Careers Service

CWT - Chamber Training Brandon House, 52-54 Holly Walk, Leamington Spa, CV32 4JE

Tel: 01926 889944Website: www.cwtcov.co.uk

Please be aware that some of the streets around CWT only allow parking for 2 hours, There is limited parking near the office for all day parking.

Please note: CWT is based in the rear section of the Jobcentre building. It is best approached from William Street and entering CWT from under the ‘arch’. Alternatively from Holly Walk, if you stand in front of the Jobcentre, there is an alley way to the right of the building which you walk down. Cross the car park in front of you, diagonally to your left and CWT’s entrance is again, under the ‘arch’ to the right.

There is a sign on the wall showing the entrance to CWT.

LeamingtonSpa

Para

de

Para

de

Ken

ilwo

rth R

oa

d

Warwick Street

Ave Road

Low

er A

ve

Willes Road

Cla

ren

do

n Pla

ce

Da

le Stre

et

Ad

ela

ide

Ro

ad

Old Warwick Road High Street

Radford Road

Ken

ilwo

rth R

oa

d

Lillington Ave

Rugby Road

B4087

B4087

B4099

B4087

B4099

A425

A452

A445

A452

River Leam

River Leam

River Leam

River Leam

River Leam

FROM CITY CENTRE TAKE EXIT 9 OFF RING ROADTAKE B4098 SIGNPOSTED RADFORDAFTER 300MTRS, TURN RIGHT AT FIRST SET OFTRAFFIC LIGHTSROAD BENDS SHARP LEFTHOTEL ON YOUR RIGHT, PROGRESS STRAIGHTOVER AT RIGHT HAND BEND ONTO ST NICHOLASSTREETCWT COMMERCE HOUSE IS AT THE BOTTOM ON THE LEFT

N

COVENTRYCITY CENTRE

WIDDRINGTONROAD

SANDYLANE

LEICESTERROWRADFORD

ROAD(B4098)

FOLESHILLROAD

FIRE STATIONA4114

HOLYHEADROAD

RINGWAYHILL CROSS

SWANSWELL

RUDGE

QUEENS

RINGWAYST. JOHNS

RINGWAYST. PATRICKS

TRAINSTATION

A423LONDON ROAD

(A45)

GULSON ROADA427

HUMBERROAD

A4600SKY BLUE WAY

NORTHERNRELIEF ROAD

(TO NUNEATON& M6)

BINLEY ROAD A428

WALSGRAVE ROAD

CASH’S L

ANE

ST. NICHOLAS STREET

A46-M69 LEICESTERM6 (INT) 2

A427 LUTTERWORTHMARKET HARBOROUGH

A428 RUGBY

A46 WARWICKA444 STONELEIGH

ROYAL LEAMINGTON SPAA423 BANBURY-SOUTHAM

A45 NORTHAMPTONDAVENTRY M45-M1

THE SOUTH

A429 KENILWORTH

A45 BIRMINGHAM

A51 TAMWORTHA444 NUNEATON M6 (INT) 3

THE NORTH WEST

J1

J2

J3

J4

J5

J6

J7

J8

J9

How to find usCity Centre Showing Ring Road

Commerce House123 St Nicholas StreetRadfordCoventry CV1 4FD

Tel 024 7623 1122Fax 024 7623 7200Website www.cwtcov.co.uk

10

www.cwtcov.co.uk

Training & DevelopmentCWT Chamber TrainingCommerceHouse

123StNicholasStreetCoventryCV14FDTel:(024)76231122Fax:(024)76237200

Email:[email protected]

Training & DevelopmentCWT Chamber Training

BrandonHouse52-54HollyWalkLeamingtonSpa

CV324JETel:(01926)889944

Email:[email protected]

Business RepresentationCoventry&WarwickshireChamber

ChamberHouseInnovationVillageCheetahRoad

CoventryCV12TLTel:(024)76654321Fax:(024)76450242

www.cw-chamber.co.uk

Documents

CWT Chamber Training Course Directory 2013