Housekeeping Management

By: Marie Lorabelle F. Reboya

Housekeeping

• is often one of the most neglected areas in the operation of hotels, resorts and lodging establishments.

• a word "housekeeping" refers to the upkeep and maintenance of cleanliness and order in a house or a lodging establishment such as inn, hotel, apartel, condominium, resort, dormitory or a hospital.

Types of housekeeping

• 1. Domestic Housekeeping - refers to housekeeping maintenance in a house .

• It covers bedrooms, kitchen, dining, receiving area, grounds and the surrounding areas within the house.

Institutional Housekeeping

• applies to housekeeping maintenance commercial lodging establishments like hotels, resorts, inns and apartels.

> Guest rooms> Hallways and corridors> Lobby> Public areas and restaurant> Offices> Stairways>Grounds and Plants> Linen and laundry area> Pest control

SCOPE OF HOUSEKEEPING MAINTENANCE

MAINTENANCE OF PUBLIC AREAS TO INCLUDE :

1.Lobby

2. Corridors

3. Function rooms( conference room, social hall, etc.)

4.Offices

5. Grounds and garden landscape

6. Reception area

7. Hallways

8. Other areas accessible to public

ROOM MAINTENANCE

• Guestrooms

• Hallways in guestroom areas

• Service station

• Linen room

LINEN & LAUNDRY SERVICES

Guest Laundry

Uniform of staff

Linen used for food / beverage operations

4. Installation, Cleaning and Maintenance of Fixtures and facilities like furniture and

appliances

5. PEST CONTROL

Standard of Good Housekeeping

• 1. Cleanliness• 2. Orderlinesss• 3. Sanitation• 4. Guests and Clients' Comfort• 5. Eye Appeal• 6. Safety• 7. Materials Control and Preventive

Maintenance • 8. Guest Relations

ROLES of PUBLIC MAINTENANCE

A. HEAD HOUSEMAN OR PUBLIC AREA SUPERVISOR- direct and control all activities concerning public area maintenance

B. HOUSEMAN- to attend to the upkeep and maintenance of cleanliness and orderliness in public areas assigned to him.

C. POWDER GIRL- responsible for the cleaning , care and maintenance of ladies comfort and locker rooms.

D. Gardener and Grounds

Maintenance CREW

- Responsible for maintaining the grounds including plants and landscape.

E. PEST CONTROL TECHNICIAN - to attend the prevention and control of pests through preventive and corrective measures.

CLEANING EQUIPMENT & SUPPLIES• A. FLOOR CLEANING EQUIPMENT

VACUUM CLEANER-use to eliminate loose soil from csrpet.

FLOOR POLISHER- use in scrubbing , stripping and polishing hard floor surfaces.

CARPET SWEEPER- used to pick up a dirt and particles from the carpet.

HYDRO VACUUM CLEANER- used for dry and wet

• CARPET EXTRACTOR -used when the carpet is heavily soiled.

• CARPET DRYER-used for drying carpet after extraction.

• FLOOR CLEANING TOOLS:-FLOOR MOP-MOP WRINGERFLOOR /WINDOW SQUEEGEE

• SOFT BROOM AND STICK BROOM-Soft broom is for fine and flat surfaces like vinly and wood. Stick broom is ideal for rough surface like grounds.

• DUST MOP-To be used to dust mop the floor during follow up cleaning.

• CAUTION SIGN-Warning sign to alert people that the floor is wet and slippery and they should not step on it. It is a tool for the prevention of slips and injuries.

C.Other Cleaning Tools and Materials• ROOMBOY'S CART-Carrier of amenities and cleaning

supplies during room make up.• CADDY BOX-Container for cleaning chemicals and tools.• SCOURING PADS-Green:for scubbing purposes only;

White:For cleaning painted surfaces, glass mirrors, and porcelain.

-Should not be used for painted surfaces, mirrors and glass panels, nor with scouring powder.

-Always make sure the pads are wet before using them.-Wash and rinse after each use. Also rinse at the end of each

day to insure that there to insure that there is no soap left on the pads.

• DUSTING CLOTHS-This is used for dusting wooden furniture.

-Make sure the cloths are clean ; otherwise the dusty cloth will merely rub the dust unto the surface being dusted.

• CLEANING TOWELS-It is used for drying bathroom walls and floor tiles after they are cleaned.

-Make sure the cloths are dry.-If the walls and tiles are not wiped dry, water

marks will develop.

• POLISHING CLOTHS-This cloth is used for polishing metal surfaces like bathroom fixtures.

-Use cloths that are made of fiber to be able to absorb the water left behind during the cleaning process.

HAND BRUSHES-This brush is meant for brushing away dusts from rough surfaces such as rattan, Wickerwork, etc.

-Make sure that the brush is not left immersed on the cleaning water for a long time.

• DUSTING-For dusting furniture ad fixtures.

-Use dusters for dusting furniture and fixtures.• TOILET BOWL BRUSH-It is used for cleaning

toilet bowls.

-Toilet brush should be kept after use in the storeroom either in a holder or in a plastic bag hanging on one end of the trolley. Never leave the brush with other cleaning equipment else where as they contain a lot of dirt and bacteria that can contaminate other cleaning materials.

CEILING BROOMS-Use this broom to remove cobwebs in the ceiling.