111
Micromedia Matt Dickman VP, Digital Marketing, Fleishman-Hillard

Using Twitter for Marketing, Branding and Customer Service

Embed Size (px)

DESCRIPTION

My presentation to the Cleveland Web Association on July 15, 2008. The presentation covers micromedia and its impact on branding, marketing and customer service.

Citation preview

Page 1: Using Twitter for Marketing, Branding and Customer Service

Micromedia

Matt DickmanVP, Digital Marketing, Fleishman-Hillard

Page 2: Using Twitter for Marketing, Branding and Customer Service
Page 3: Using Twitter for Marketing, Branding and Customer Service
Page 4: Using Twitter for Marketing, Branding and Customer Service
Page 5: Using Twitter for Marketing, Branding and Customer Service
Page 6: Using Twitter for Marketing, Branding and Customer Service

@mattdickman

Page 7: Using Twitter for Marketing, Branding and Customer Service
Page 8: Using Twitter for Marketing, Branding and Customer Service

WARNING: Consult your doctor before going beyond this point

Page 9: Using Twitter for Marketing, Branding and Customer Service

Is your attention span shrinking by the minute?

Page 10: Using Twitter for Marketing, Branding and Customer Service

Do you find yourself signing up for new web services before you figure out how to use the old

ones?

Page 11: Using Twitter for Marketing, Branding and Customer Service

Do you laugh in the face of people who think Facebook is

“new marketing”?

Page 12: Using Twitter for Marketing, Branding and Customer Service

Do you feel completely normal when talking to colleagues about things

like Twitter, Plurk, Jaiku and Pownce?

Page 13: Using Twitter for Marketing, Branding and Customer Service

If so, you may suffer from BSOS*?

*BSOS from David Armano | Logic + Emotion

Page 14: Using Twitter for Marketing, Branding and Customer Service

Bright Shiny Object Syndrome

Page 15: Using Twitter for Marketing, Branding and Customer Service

We’re here to help

Page 16: Using Twitter for Marketing, Branding and Customer Service

So, what is micromedia?

Page 17: Using Twitter for Marketing, Branding and Customer Service

AKA micro-blogging

Page 18: Using Twitter for Marketing, Branding and Customer Service
Page 19: Using Twitter for Marketing, Branding and Customer Service

We have to look below the surface

Page 20: Using Twitter for Marketing, Branding and Customer Service

Short (140 chars, 30 second video,

photos, 10 second audio)

Page 21: Using Twitter for Marketing, Branding and Customer Service

Personal

Page 22: Using Twitter for Marketing, Branding and Customer Service

Real-time

Page 23: Using Twitter for Marketing, Branding and Customer Service

Content

Page 24: Using Twitter for Marketing, Branding and Customer Service

Conversational

Page 25: Using Twitter for Marketing, Branding and Customer Service

It’s not about shouting

Page 26: Using Twitter for Marketing, Branding and Customer Service
Page 27: Using Twitter for Marketing, Branding and Customer Service

New marketing formula

Page 28: Using Twitter for Marketing, Branding and Customer Service

It’s not about spamming (email, TV,

radio, newspaper) 1,000,000 to reach 100 anymore.

Page 29: Using Twitter for Marketing, Branding and Customer Service

It’s about connecting with 10 people who reach 100 who reach

1,000.

Page 30: Using Twitter for Marketing, Branding and Customer Service

Multi-format

Page 31: Using Twitter for Marketing, Branding and Customer Service

Text, audio, video, photography

Page 32: Using Twitter for Marketing, Branding and Customer Service
Page 33: Using Twitter for Marketing, Branding and Customer Service
Page 34: Using Twitter for Marketing, Branding and Customer Service
Page 35: Using Twitter for Marketing, Branding and Customer Service
Page 36: Using Twitter for Marketing, Branding and Customer Service

Mobile is key

Page 37: Using Twitter for Marketing, Branding and Customer Service
Page 38: Using Twitter for Marketing, Branding and Customer Service

US mobile content consumption (1000s)

Source: M:Metrics 2006

Page 39: Using Twitter for Marketing, Branding and Customer Service

Camera phone impact% Penetration

Source: M:Metrics 2006

Page 40: Using Twitter for Marketing, Branding and Customer Service

My personal example

Page 41: Using Twitter for Marketing, Branding and Customer Service

Minnesota bridge collapse

Page 42: Using Twitter for Marketing, Branding and Customer Service

Bridge collapses - 6:00pm

Page 43: Using Twitter for Marketing, Branding and Customer Service

I hear about it on Twitter a little after 6pm

Page 44: Using Twitter for Marketing, Branding and Customer Service
Page 45: Using Twitter for Marketing, Branding and Customer Service
Page 46: Using Twitter for Marketing, Branding and Customer Service
Page 47: Using Twitter for Marketing, Branding and Customer Service
Page 48: Using Twitter for Marketing, Branding and Customer Service

Mainstream media finally catches up

Page 49: Using Twitter for Marketing, Branding and Customer Service
Page 50: Using Twitter for Marketing, Branding and Customer Service

Some alert friends

Page 51: Using Twitter for Marketing, Branding and Customer Service
Page 52: Using Twitter for Marketing, Branding and Customer Service

Some ask questions

Page 53: Using Twitter for Marketing, Branding and Customer Service
Page 54: Using Twitter for Marketing, Branding and Customer Service

Some reflect back

Page 55: Using Twitter for Marketing, Branding and Customer Service
Page 56: Using Twitter for Marketing, Branding and Customer Service

People upload video and images from the scene

Page 57: Using Twitter for Marketing, Branding and Customer Service
Page 58: Using Twitter for Marketing, Branding and Customer Service
Page 59: Using Twitter for Marketing, Branding and Customer Service

Open platforms

Page 60: Using Twitter for Marketing, Branding and Customer Service

APIs are crucial

Page 61: Using Twitter for Marketing, Branding and Customer Service
Page 62: Using Twitter for Marketing, Branding and Customer Service

Embed anywhere

Page 63: Using Twitter for Marketing, Branding and Customer Service
Page 64: Using Twitter for Marketing, Branding and Customer Service

Opportunities for marketers abound, but...

Page 65: Using Twitter for Marketing, Branding and Customer Service
Page 66: Using Twitter for Marketing, Branding and Customer Service
Page 67: Using Twitter for Marketing, Branding and Customer Service

Listen

Page 68: Using Twitter for Marketing, Branding and Customer Service

Find your audience

Page 69: Using Twitter for Marketing, Branding and Customer Service

They could be anywhere

Page 70: Using Twitter for Marketing, Branding and Customer Service
Page 71: Using Twitter for Marketing, Branding and Customer Service
Page 72: Using Twitter for Marketing, Branding and Customer Service
Page 73: Using Twitter for Marketing, Branding and Customer Service
Page 74: Using Twitter for Marketing, Branding and Customer Service
Page 75: Using Twitter for Marketing, Branding and Customer Service
Page 76: Using Twitter for Marketing, Branding and Customer Service
Page 77: Using Twitter for Marketing, Branding and Customer Service
Page 78: Using Twitter for Marketing, Branding and Customer Service
Page 79: Using Twitter for Marketing, Branding and Customer Service
Page 80: Using Twitter for Marketing, Branding and Customer Service

Research and listen

Page 81: Using Twitter for Marketing, Branding and Customer Service
Page 82: Using Twitter for Marketing, Branding and Customer Service

Have conversations

Page 83: Using Twitter for Marketing, Branding and Customer Service

Micromedia = small brand interactions

Page 84: Using Twitter for Marketing, Branding and Customer Service
Page 85: Using Twitter for Marketing, Branding and Customer Service
Page 86: Using Twitter for Marketing, Branding and Customer Service
Page 87: Using Twitter for Marketing, Branding and Customer Service
Page 88: Using Twitter for Marketing, Branding and Customer Service
Page 89: Using Twitter for Marketing, Branding and Customer Service
Page 90: Using Twitter for Marketing, Branding and Customer Service
Page 91: Using Twitter for Marketing, Branding and Customer Service

Powerful customer service tool

Page 92: Using Twitter for Marketing, Branding and Customer Service
Page 93: Using Twitter for Marketing, Branding and Customer Service
Page 94: Using Twitter for Marketing, Branding and Customer Service
Page 95: Using Twitter for Marketing, Branding and Customer Service
Page 96: Using Twitter for Marketing, Branding and Customer Service
Page 97: Using Twitter for Marketing, Branding and Customer Service

Awareness

Page 98: Using Twitter for Marketing, Branding and Customer Service
Page 99: Using Twitter for Marketing, Branding and Customer Service
Page 100: Using Twitter for Marketing, Branding and Customer Service

Promotion

Page 101: Using Twitter for Marketing, Branding and Customer Service
Page 102: Using Twitter for Marketing, Branding and Customer Service
Page 103: Using Twitter for Marketing, Branding and Customer Service

Broadcasting

Page 104: Using Twitter for Marketing, Branding and Customer Service
Page 105: Using Twitter for Marketing, Branding and Customer Service
Page 106: Using Twitter for Marketing, Branding and Customer Service
Page 107: Using Twitter for Marketing, Branding and Customer Service

Commerce

Page 108: Using Twitter for Marketing, Branding and Customer Service
Page 109: Using Twitter for Marketing, Branding and Customer Service
Page 110: Using Twitter for Marketing, Branding and Customer Service
Page 111: Using Twitter for Marketing, Branding and Customer Service

Thank you

Matt Dickmanhttp://www.technomarketer.net