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ERE Webinar from 2/4/09, presented by Frank Lane.
Citation preview
Building Killer Brands
www.FrankLaneLtd.com
© 2009 FrankLane Ltd. All rights reserved.
Killer Brand WebinarKiller Brand WebinarKiller Brand WebinarKiller Brand Webinar
How to Use Killer Brand Principles to Recruit and Retain Star Prospects
February 4, 2009
Building Killer Brands
www.FrankLaneLtd.com
What?
What Does Marketing and Branding
Have to do With Recruiting Star Prospects?
© 2008 FrankLane Ltd. All rights reserved. 2
Building Killer Brands
www.FrankLaneLtd.com
Human Resources Is Marketing
Every one of you in the audience today is really in the marketing department:
• When it comes to recruiting• When it comes to hiring• When it comes to retaining
© 2008 FrankLane Ltd. All rights reserved. 3
Building Killer Brands
www.FrankLaneLtd.com
People Are Critical
“Business is not about making money. Business is about getting and keeping customers.”
- Dr. Ted Leavitt, Harvard University
“The dollars and cents of business is merely a financial record of how well you get and keep customers.”
- Frank Lane, Killer Brand author
© 2008 FrankLane Ltd. All rights reserved. 4
Building Killer Brands
www.FrankLaneLtd.com
Great People Are Critical
“That financial record of how well you get and keep customers will be a direct result of the people in your organization, a direct result of how well you (in the audience today) attract and keep great employees.”
•Without the people, there will be no numbers
•Without great people, there will never be great numbers
© 2008 FrankLane Ltd. All rights reserved. 5
Building Killer Brands
www.FrankLaneLtd.com
Example of People Impact
Neutrogena 1951: Company founded.
Neutrogena 1981: Market Value $15 million
Priorities:
1. PEOPLE. Put the right people in the right jobs.
2. STRATEGY. Get the right people doing the right things.
3. NUMBERS. Worry about the numbers if we have to.
Neutrogena 1984: Market value $ 82 million
Neutrogena 1994: Market value $ 924 million.
© 2008 FrankLane Ltd. All rights reserved. 6
Building Killer Brands
www.FrankLaneLtd.com
How Important Are You?
I hope this opening and the Neutrogena example establishes that finding the right people can literally change the outlook of a company. In fact, finding the right people is the most under-rated corporate skill of all.
Now let’s talk about what Killer Branding is and how it helps the right people find you to make your job of finding them easier.
© 2008 FrankLane Ltd. All rights reserved. 7
Building Killer Brands
www.FrankLaneLtd.com
A Killer Brand
A Killer Brand exists when an entity derives a disproportionate amount of choice in any
category because of a compelling and differentiated expectation that comes to be
associated with its name.
© 2008 FrankLane Ltd. All rights reserved. 8
Building Killer Brands
www.FrankLaneLtd.com
Brand Attraction
In a recent study of 3100 college students,
well known brands were chosen
as the best potential employers
and places to work.
© 2098 FrankLane Ltd. All rights reserved. 9
Building Killer Brands
www.FrankLaneLtd.com
Killer Branding
All marketplaces work on two principles:
1.Choice
2.Expectation
All Killer Brands work on three principles:
1.Focus
2.Alignment
3.Linkage
© 2008 FrankLane Ltd. All rights reserved. 10
Building Killer Brands
www.FrankLaneLtd.com
Marketplace Principles
All marketplaces, including the job market, work on two principles:
1.Choice
2.Expectation• Difference in Degree• Difference in Kind
© 2008 FrankLane Ltd. All rights reserved. 11
Building Killer Brands
www.FrankLaneLtd.com
Killer Brand Principles
All Killer Brands, including companies, disciplines, and employment programs, are built on three principles:
1.Focus
2.Alignment
3.Linkage
© 2008 FrankLane Ltd. All rights reserved. 12
Building Killer Brands
www.FrankLaneLtd.com
The Principle of Focus
Focus is vitally important for anything to emerge as a true Killer Brand. Focus on an expectation that is:
1.Compelling
2.Differentiated
3.Sustainable
© 2008 FrankLane Ltd. All rights reserved. 13
Building Killer Brands
www.FrankLaneLtd.com
The Power of Expectation
In the absence of compelling expectation, choice will be driven by price.
In the case of recruiting, in the absence of compelling expectation, choice will be driven by salary and bonus. When it comes to the best, you might as well be bidding in an auction.
© 2098 FrankLane Ltd. All rights reserved. 14
Building Killer Brands
www.FrankLaneLtd.com
The Principle of Alignment
Alignment is vitally important for anything to emerge as a true Killer Brand. Alignment facilitates:
1.Clarity of understanding
2.Precision of expectation
3.Consistency of delivery.
© 2008 FrankLane Ltd. All rights reserved. 15
Building Killer Brands
www.FrankLaneLtd.com
The Principle of Linkage
Linkage insures that your brand expectation is associated with your brand, and not with some other brand. Linkage leads to:
1.Top of mind awareness
2.Accurate association
3.Pervasive memory
© 2008 FrankLane Ltd. All rights reserved. 16
Building Killer Brands
www.FrankLaneLtd.com
Examples of Focus
Two recruiting examples of creating a differentiated “branded” expectation that led to increased success:
1.Procter & Gamble’s Top Man program
2.The Epson Inventor Program
© 2008 FrankLane Ltd. All rights reserved. 17
Building Killer Brands
www.FrankLaneLtd.com
Examples of Alignment
Two recruiting examples from companies that differentiated themselves by differentiating their employee base:
1.ICG Commerce “relentless improvement”
2.BDS Marketing “infectious enthusiasm”
© 2008 FrankLane Ltd. All rights reserved. 18
Building Killer Brands
www.FrankLaneLtd.com
Examples of Linkage
Two recruiting examples from companies who successfully linked differentiated recruiting to finding better employees.
1.Disney World’s “Casting” department
2.The General Electric College Bowl
© 2008 FrankLane Ltd. All rights reserved. 19
Building Killer Brands
www.FrankLaneLtd.com
Summary
1. Better employees lead to better business results.
2. Better employees choose companies based on their expectations of the company and the job.
3. Compelling, differentiated expectations lead to choice on your behalf.
4. Establishing your company and becoming known for a compelling and differentiated expectation conforms to the same principles as does Killer Branding.
© 2008 FrankLane Ltd. All rights reserved. 20