Top 5 things to build a success software outsourcing firm out from Vietnam

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    TOP 5 THINGS To build a success software

    outsourcing firm out from Vietnam

    Presented by Viet Hung

    KMS Vietnams Managing Director

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    This is to prepare for Software Outsourcing practitioners around Vietnam, inspired by the story of KMS.

  • KMS STAFF GROWTH IN 5 YEARS

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    5

    20

    17

    18

    18

    18

    6

    65

    200

    300

    401

    446

    484

    0

    100

    200

    300

    400

    500

    600

    US Vietnam Global

  • THE TOP 5 THINGS TO MAKE IT HAPPEN FROM 0 TO 500

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    1. Market & client selection

    2. The culture

    3. Staff selection & staff development

    4. The key metrics

    5. And finally, aim for something long enough

  • MARKET / CLIENT SELECTION

    Picturing how do your clients look like? Which countries? America? Europe? Japanese?...

    Type of business? Software product/services company

    vs. not?

    Size?

    Size of the company: SMB vs. not SMB?

    Startup vs. matured?

    Size of the outsourcing projects?

    Engagement preference?

    Long term partnership? Or just pure staff augmentation?

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    Select the niche focusing around your strength.

  • THE CULTURE

    In outsourcing business, we often deal with the differences between the West and the East

    Communication / Language

    Integrity: Honest, keep your promise, and be accountable

    Transparency

    Not mentioning the challenges of different time zone

    and the long distance between offshore and onsite,

    must build trust through common culture / behavior

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    No option, but your guys have to fit with your clients culture.

  • STAFF SELECTION AND STAFF DEVELOPMENT

    Staff selection

    You dont build business. You build people

    and people build business.

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    450+ people at KMS

    1,249 2nd round

    interview

    3,738 1st round

    interview

    7,575 qualied

    CVs

  • STAFF SELECTION AND STAFF DEVELOPMENT

    Staff selection

    Staff development

    Through training program

    Fresher program

    Leadership development program

    Technical development program

    Through real work opportunities

    Any of the above are hard to work, if you dont have a positive and connection corporate culture.

    Refer http://www.amazon.com/Fired-Burned-Out-Creativity-Productivity-ebook/dp/B007V91MVE/ for how to build a connection culture.

    You dont build business. You build people

    and people build business.

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  • THE KEY METRICS

    But wait, how much is it

    good?

    The top metrics for survival in outsourcing business is

    utilization.

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  • AIM FOR SOMETHING LONG ENOUGH

    Some questions to ask

    What do you see in the next 5 years? 10 years? And

    beyond that

    Is software outsourcing is the means or the purpose?

    I suggest you to think about how to build a sustainable business. And once again, it would be around building people.

    If you dont see that far, how do you know youre if youre on the right path?

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  • THE TOP 5 THINGS

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    1. Market & client selection

    2. The culture

    3. Staff selection & staff development

    4. The key metrics

    5. And finally, aim for something long enough

  • FINAL WORDS

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    Its a $30 bil market out there in US,

    waiting for you. Do it or lose it.

  • 2014 KMS Technology

    THANK YOU