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A collection of thoughts to inspire, spark ideas and encourage you in your internal communications. Collated by internal communication and social media strategist Rachel Miller www.allthingsic.com
Citation preview
Thoughts on internal
communication
Collated by Rachel Miller
Internal communication and social media strategist @AllthingsIC
www.allthingsic.com
Version one. Published September 2013
A collection of thoughts to inspire, spark ideas and encourage you in your
internal communications.
Enjoy!
Version one. Published September 2013
We often refuse to accept an idea merely because the tone of voice in which it has been expressed is unsympathetic to us
Friedich Nietzche
We all have an opportunity to learn in everything we do
Louis V. Gerstner
Internal comms should not be the poor relation to PR, nor should it be seen as not as important
@JenniWheller
‘Information’ and ‘communication’ signify different things. Info is giving out; communication is getting through
@steve_murg
Experience is simply the name we give our mistakes
@steve_murg
Never a failure, always a lesson
@DanielArda
First learn the meaning of what you say, and then speak
Don’t view communication or social media as something you do to employees, but for and with them
Rachel Miller @AllthingsIC
Nobody can go back and start a new beginning, but anyone can start today and make a new ending
@BrianSolis
Not saying anythingoften says it all
@SusieGMay
People don’t resist change. They resist being told to change
@a_mitchinson
It’s all about timing
@jenniwheller
Trust employees to do the right thing, rather than assume they will do the wrong thing
Rachel Miller @AllthingsIC
Your colleagues are smart and can see through the spin.Don’t underestimate the power of honesty
@DanaLeeson
The meaning of your communication is the response you get
@SusieGMay
Comms pros are mightier than the swords of advertisers
@JenAndersson1
Good communication is hard work
@IamChrisDuncan
Beware of false knowledge; it is more dangerous than ignorance
@steve_murg
To listen well is as powerful a means of communication and influence as to talk well
John Marshall
Communication is nearly always set in the context of a relationship between individuals or entities
John Smythe
The greatest problem with communication is the illusion it has been accomplished
George Bernard Shaw
Social media provides an incredible opportunity for internal communicators to assert their knowledge. All public relations programmes should start with internal audiences
@wadds
Internal communications - it's not what you say, it's what they hear!
@Murielvdm
If you accept it, you have to expect it
@JenniWheller
Raise your words, not your voice.It is rain that grows flowers, not thunder
Rumi
Being ignorant is not so much a shame, as being unwilling to learn
Benjamin Franklin
When the trust account is high, communication is easy, instant, and effective
Stephen R. Covey
Don't use words too big for the subject. Don't say infinitely when you mean very; otherwise you'll have no word left when you want to talk about something really infinite
C. S Lewis
The more that you read, the more things you will know. The more that you learn, the more places you’ll go
Dr Seuss
Effective internal communication puts the employee at the centre of the organisation. Genuine, honest, two-way dialogue forms the basis of effective, strategic, practice
Kevin Ruck
When we change the way we communicate, we change society
Clay Shirky
Being ignorant is not so much a shame, as being unwilling to learn
Benjamin Franklin
You’re aiming for employees to feel ‘good tired’ at the end of their day. That’s a sign of engagement
David MacLeod
Thank you to everyone who contributed to this deck.
You can read many more thoughts on internal communication at
www.allthingsic.com