Hello, my name isPAULO PINTO

It’s an honour to be here today to present our

communication

I am here on behalf of CLT VALUEBASED SERVICES Ltd

Hope you enjoy itOne specific phase

It is all about CONTINUOUS

IMPROVEMENT

HOW TO

SUPPORT

CONTINUOUS

IMPROVEMENT?

One specific tool…

www.cltservices.net

AAR

A

AFTER ACTION REPORTa structured support to the

practice of continuous improvement

We know, that problem-solving methods enable the reuse of reasoning

knowledge (deeply related with CI and Lean

philosophy).

The main goal is to clarify that when we

have a structured process, it becomes

easier to support the practice of Continuous

Improvement (CI).

Therefore, this presentation is about Lean and CI principles

and tools.

The Scientific method and PDCA cycle are both simple and effective problem-solving and

continuous improvement methods. They are frequently related with Lean Philosophy.

They are so popular, but not always used (at least in a formal manner), why is that?

YES HERE! MANY OPPORTUNITES ARE HIDDEN HERE…

THE TYPICAL CI PROCEDURE

THE IMPORTANCE OF “CHECK” AND “ADJUST”

PLAN

DO CHECK

ACT

Check and Adjust enables us to look to what has been doneand to verify if the results were the expected.

If not, what should be changed in the next cycle?

AFTER ACTION REPORT

The AAR is arguably one of the

most successful methods of

organizational learning.

Project Code Date

Leader Observations

ANALYSIS OF RESULTS AND LESSONS LEARNT RECOMENDATIONS

A3. A F T E R A C T I O N R E P O R T

PROJECT'S SUMMARY ANALYSIS OF CRITICAL TASKS

19/11/2015

Describe, briefly, the main points of the project, the objectives, scope of action

and the people.

• What were the initial objectives?

• What really happened?

• Were there deviations from the original objectives? What kind?

• What were the obtained results?

• What are the Lessons learnt?

• What went wrong?

• What difficulties have we faced? And why?

• What went better than expected?

• What have encouraged us?

What should we do next time to

• Avoid what went wrong?

• Overcome difficulties?

• Keep what went better?

• Improve the process?

And should we do different?

F I N A L T H O U G H T S At the end of each cycle, it is important to draw

conclusions from what was done. So, when initiating a new cycle, the errors are avoided and the best practices are reinforced.

Working this way, the AAR promotes proper analysis of what really

happened so that lessons can be learned for the

future, making it possible the "Act" stage of the

PDCA cycle.

AAR is a simple and powerful tool that helps

learning from past experiences and gain

immediate improvements (by analysis and

reflection).

The key to an effective AAR is openness and honesty (based in facts, analysis,

reflections, insights) and opportunities for

improvements.

OUR RECOMMENDATIONS

• Make the AAR a common practice in alllevels of the Organization;

• Use it to analyze and criticize the process(not the people);

• Each and every member of the teammust be involved;

• Remember: no process is perfect!All processes can be improved.