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How a technology decition in how Avinor handles luggage for air travelers delivers benefits to airlines, passengers and airports. And is central when planning check-in areas at our new terminals. From a talk at Passenger Terminal Expo 2014 in Barcelona
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SELF-SERVICE COMMON USE BAGDROP
Jens A. Huseby – Senior IT Consultant – AvinorYngvar Sundsfjord – Chief Project Manager - COWI
AVINOR
48 million passengers a year
airports46
SELF SERVICE BAG DROP IN AVINOR - SINCE 2008!
• 2008: SBD installed at Tromsø airport (TOS)• biometric
• 2013: 5 million bags processed by SBD
Morten Asbjørnsen, SBD-pioneer in Avinor
2014: UNIFIED BUSINESS MODEL FOR COMMON USE
Strong incentives for self-service automation in Norway:• Very high labor cost• Technologically adept travelers• Culture for «Self-Service»
Common Use in Avinor
CUSS QUICK TAG SBG SBD CUPPS Other
services
WHY COMMON USE BAG DROP?
From goals of the COMMON USE business model:
“Improve the passenger experience”• Less waiting time to deliver bags • Reduced process time• Increased sense of control
“More efficient Check-In areas”
“Support OFF AIRPORT-processes [incl.] home printed bag tags”
CHALLENGING GROWTH – FROM 46 TO 70 MILLION PASSENGERS
Avinor – passengers 1981–2028*
* 1981–2012: Official numbers* 2013–2028: Prognosis
1985 1990 1995 2000 2005 2010 2015 2020 2025 -
10.0
20.0
30.0
40.0
50.0
60.0
70.0
80.0
Mil
l.
HIGH LEVEL TECHNICAL DESIGNBAGS – our proprietary middle ware • Generic interface to the DCS’s – XML (IATA)• Independent of baggage handling system
Bergen
Trondheim
Stavanger BAGS-2.0
Fuse ESB
BAGS DB
(rules)
Airline 1 DCS
Airline 2 DCS
XML
TRUE DEDICATED COMMON-USE
Available for all airlines
EXISTING CHECK-IN COUNTERS AT BERGEN AIRPORT
Existing Check-in counters at Bergen Airport
BERGEN AIRPORT - 6 COMMON USE SBDs REPLACED 3 MANNED COUNTERS
«Without self-service common use bag drop, we would not be able to handle our current passenger volume»
OSLO AIRPORT - RETROFITTING
OSLO AIRPORT AIRLINE DEDICATED COUNTERS WITH COMMON USE SBDs
IMPLEMENTATION DAY
Not really, just security on strike
OSL NEW TERMINAL - T2
OSL NEW TERMINAL - T2 FOCUS ON SELF SERVICE
Always open – each counter can be either manned or self serviced
OSL NEW TERMINAL - T2 DUAL MODE COUNTERS
BERGEN NEW TERMINAL - T3
28 manned / self serviced check-in counters Always open
BERGEN NEW TERMINAL - T3BUILT AROUND SELF SERVICE
BERGEN NEW TERMINAL - T3 - SBD COUNTERS
STEADY INCREASE IN USE - OSL
May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar2012 2013 2014
0
50000
100000
150000
200000
250000
300000Total
Total
FREE BAG BELT SLOTS – A NEW CONSTRAINT
Peak hourBHS
Peak hourBHS
Causes of rejection:• Wrong dimensions or weight
• 50 % of rejects
• DCS - flight closed, destination not supported etc.• 42 % of rejects
million bags in 20135 >88%Success
rate
3.1mill. bags since May 2012 OSL
DASHBOARD
USE BY COUNTER
STATISTICS AVAILABLE ON WEB PROMOTES USE
WIN – WIN – WIN
PASSENGER – AIRPORT - AIRLINE
WHAT’S NEXT?
• NEW TERMINALS• MORE AIRLINES• CHARTER FLIGHTS (TOUR
OPERATORS)• COMMON USE SYNERGIES• MORE AIRPORTS
• SMALL AND MEDIUM SIZED
LESSONS LEARNED
You still need manually assisted bag drop
Two step approach Make it easy to use
Log & learn Share statisticsCollaborate
Use floorwalkers
THANK YOU!
Jens Andreas Huseby
Senior IT Consultant
Yngvar Sundsfjord
Chief Project Manager
