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Effective Communications, Impact and Etiquette September 2013

Right at home realty communications, impact and etiquette - september 2013

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Presence and impact is still a fundamental element of business success. The team at Right At Home Realty, Canada's largest real estate group brought the Toronto team together to raise their game.

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Page 1: Right at home realty   communications, impact and etiquette - september 2013

Effective Communications,

Impact and EtiquetteSeptember 2013

Page 2: Right at home realty   communications, impact and etiquette - september 2013

triggerstrategies.ca

Page 3: Right at home realty   communications, impact and etiquette - september 2013

@neilathornton

Page 4: Right at home realty   communications, impact and etiquette - september 2013

How to develop influence and presence….

Page 5: Right at home realty   communications, impact and etiquette - september 2013

Business is changing fast…we need to keep up

Page 6: Right at home realty   communications, impact and etiquette - september 2013

Dragging the chair…

Page 7: Right at home realty   communications, impact and etiquette - september 2013

Questions? What has fundamentally changed

in our business?

What do our clients now expect of us?

Where do you feel we need to be different to

stand out in our market?

Page 8: Right at home realty   communications, impact and etiquette - september 2013

“If you don’t like change, you will like irrelevancy

even less!”

- Tom Peters

Page 9: Right at home realty   communications, impact and etiquette - september 2013

“It’s not the strongest nor the

fastest of the species that

survive; but the ones most

adaptable to change.”

- Charles Darwin

Page 10: Right at home realty   communications, impact and etiquette - september 2013

The two sides of business etiquette today:

In Person On-Line

Page 11: Right at home realty   communications, impact and etiquette - september 2013

Its 1885 again…..

Why??

Business is getting human again

Page 12: Right at home realty   communications, impact and etiquette - september 2013

Please read this book

……again

Page 13: Right at home realty   communications, impact and etiquette - september 2013

“15% of one’s financial success is due to one’s

technical knowledge and 85% is due to skill in human engineering –

leadership and influencing people.”

- Dale Carnegie

Page 14: Right at home realty   communications, impact and etiquette - september 2013

A few challenges for you…..no matter where you are in your career.

Page 15: Right at home realty   communications, impact and etiquette - september 2013

How do YOU walk into a room?

Page 16: Right at home realty   communications, impact and etiquette - september 2013

How do YOU show up on stage?

Page 17: Right at home realty   communications, impact and etiquette - september 2013

Definition of leadershipand influence?

It’s what people sayabout you when you are‘not’ in the room.

Page 18: Right at home realty   communications, impact and etiquette - september 2013

"People may not remember exactly what

you did, or what you said, but they will always

remember how you made them feel."

- Dr. Garthwaite

Page 19: Right at home realty   communications, impact and etiquette - september 2013

We are always

working on our

listening skills

Page 20: Right at home realty   communications, impact and etiquette - september 2013

Learn to read body language

Page 21: Right at home realty   communications, impact and etiquette - september 2013

Know how to deal with

the next generations, Gen ‘Y’ and

Gen ‘F’

Page 22: Right at home realty   communications, impact and etiquette - september 2013

Your presence is everything!

Page 23: Right at home realty   communications, impact and etiquette - september 2013

It’s now the first place people search for you..what will the

find?

Building your on-line presence….

Page 24: Right at home realty   communications, impact and etiquette - september 2013

Facebookis your mirror…

Page 25: Right at home realty   communications, impact and etiquette - september 2013

Twitteris your megaphone…

Page 26: Right at home realty   communications, impact and etiquette - september 2013

The future…

Page 27: Right at home realty   communications, impact and etiquette - september 2013

Linkedin

Your on-line credibility…

Page 28: Right at home realty   communications, impact and etiquette - september 2013

In the future, the success of any business will depend on how it utilizes its data base and network….

Page 29: Right at home realty   communications, impact and etiquette - september 2013

Partner Dialogue

What do you want to be known for?What steps can you take to raise your influence?

1. Within your team…2. Within your community…3. On-line…..

Page 30: Right at home realty   communications, impact and etiquette - september 2013

Here’s to the crazy ones, the misfits, the rebels, the troublemakers, the

round pegs in the square holes…the ones who see things differently– they’re not fond of rules… You can quote them,

disagree with them, glorify or vilify them, but the only thing you can’t do is

ignore them because they change things…they push the human race

forward, and while some may see them as the crazy ones, we see genius,

because the ones who are crazy enough to think they can change the world, are

the ones who do. - Steve Jobs

Page 31: Right at home realty   communications, impact and etiquette - september 2013

A different perspective:

Page 32: Right at home realty   communications, impact and etiquette - september 2013

What impact are you going to have?

Page 33: Right at home realty   communications, impact and etiquette - september 2013

Thank You

triggerstrategies.ca