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ORGANIZATIONAL CULTURE

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Assumptions About External Adaptation

Issues

CULTUREMSEL 532 – Designing Organizational CultureSonia M. FaraceStephanie ArmstrongJan 14th, 2013

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1. Leaders as entrepreneurs, are the main architects of culture

2. Culture once its formed, it influences & shapes Leadership.

3. If needed, Leadership can & must speed up culture change

Learning Objectives

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THREE LEVELS OF CULTURE

Structures & Processes

Observed Behavior(difficult to decipher)

VISIBLE(Form

al)IN

VISIBLE(Inform

al)BASIC ASSUMPTIONS

3• Unconscious, taken for

granted beliefs & Values• Perceptions, Thoughts &

Feelings

SPOUSED VALUES

2• Conscious beliefs• Ideologies• Rationalization

ARTIFACTS

1• Language/Technology• Emotional Displays• Physical Structure• Dress Code

The way we say we get things done

Values & Attitudes

Informal Groupings

Non-confrontable

Non-debatable

Leadership Style

Power & Politics

Rules of behavior

Self-Esteem

Theories in Use

The way we really get things done

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The Process of Culture Formation

1. Survival in adaptation to the external environment.

...for long term growth

2. Integration of the internal processes.

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Basic Assumptions

Big or small, all organizations have external and internal assumptions

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Culture Formation• Shared Experiences• Leadership• Common Learning

Group Growth & Culture Formation are the two sides of the same coin

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Problems of External Adaptation & Survival

Mission & Strategy MeasurementCorrectionGoals

Means

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Mission & Strategy

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MI

NOISIV

T R A T E G Y

I S S I O N

RUTUFAn organization

survives & grows when obtains a shared understanding of their reason they exist

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Goals...consensus

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GOALENGINEERING

EXECUTIVES

OPERATIONS

…of the three cultures

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Means...to get things done!

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RESOURCES

SYSTEMS

PROCESSS

SKILLS

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Measurement

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KPI #1 KPI #2 KPI #3 KPI #4

4.3

2.5

3.5

4.5

…improving performance

Consensus on the criteria to be used in measuring the performance of current and members

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Try many options…

Reject the ones that don’t work

Keep the ones that do

Error Detection & Correction…

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Correction

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…action to take if change in course is needed

Consensus on repair strategies…

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Conclusion

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…Leadership and Culture are intertwined

• Focus on the External Problems

• Successful management of External Problems will determine your success

"USD is founded and sustained by a belief in the essential goodness of creation, the worthiness of a lifelong commitment to

understanding and working on behalf of the human condition."

- President Mary E. Lyons