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Knowledge
Sharing
Better Practices
Experienced
PanelThurs, 15th Dec 2016, 12-1 PM, Sydney
Ways to participate:
• Q&A Box - comment, whinge & opinions
• Twitter Backchannel - @lrncafe #LearningTrends
LearningCafe Year End Webinar
Looking back at 2016.
What’s coming in 2017?
INTRODUCTIONS
Registrations115+
Peter Hall
Head of Learning and
Development – Australia and
Asia Pacific
QBE
Rob Wilkins
Leader – Information
Management
NSW Department of Education
85+ Organisations
2
Jeevan Joshi
Producer
LearningCafe & CapabilityCafe
AbbVie
AIB
ANZ
APA Group
Auspost/StarTrack
Australian Red Cross
Blood Service
BNZ
Brightcookie
CBH Group
Coco Cola Amatil
Cerner
Churches of Christ in
Qld
Coca-Cola Beverages
Africa
CSIRO
CUB
DEDJTR
Department of
Employment
Dept of Employment
Dimension Data
Director Education
Asia Pacific PL
Downer
Elders Insurance
(QBE)
Emmersive Infotech
Enable Performance
Consulting
Ericsson
EY
Fairfax Media
Future Knowledge
HSBC
IAG
IAG New Zealand
IECL
IMC
InspirePro
Latitude Financial
Services
Le Cordon Bleu
Macquarie
Maura Fay Group
McGrathNicol
MCI
NAB
NATA
NSW Department of
Education
Penrith City Council
Pernod Ricard
Winemakers
Qantas
Quest Apartment Hotels
Rio Tinto
Sax Institute
Sewells-MSX
International
Shine Lawyers
Siemens Ltd
SimTabs
SMS Management &
Technology
St John Ambulance WA
TAFE NSW
TCSA
University of Sydney
Wavelength
Webqem
Westpac
White Springs
Wiztango
Yarno
Thought
Leadership
Webinar Discussions
UnConference
Blog
Magazine
Coffee Catch Ups
Capability Building
Workshops Community of
Professionalswith a focus on
implementing ideas
Building
Capability
3
JEEVAN JOSHI
Producer at LearningCafe & CapabilityCafe
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5
6
7
8
9
Change in L&D capability gap between 2014 and
2015
According to Deloitte’s Global Human Capital Trends 2016 report the
gap between the importance of employee development and L&D’s
perceived ability to meet that need has jumped by 430 percent during
the past two years.
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Invisible L&D
The intersection of career
management and worker
development
The rise of contextualization
Systemic learner experience
The expansion of the
learning technology
universe
Source:http://blog.bersin.com/invisible-ld/
L&D 2016 / 2017 : Deloitte
Invisible, Contextual & Systemic
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Deloitte: 8 key trends in Learning and
Development 2015 - 2016
Source: http://www.consultancy.uk/news/2428/deloitte-8-key-trends-in-learning-and-development
My Own Learning Journey – Portfolio Approach
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Advice
Digital Learning Adviser –Fairfax (0.5/ 6 months)
Future Capabilities Adviser Westpac (0.4/ 4 months)
Build Knowledge
Learn & Experiment
Agile /Journey Mapping
VR/ Minecraft
Capability Management
Innovation Management
Build
Solutions
Agile LMS Selection (2)
Video based Learning
Online Course Development (3)
Build
Business
Conduct
Workshops
Agile for L&D
Business Acumen for L&D
Content Curation for L&D
CapabilityCafe
Workshops for L&D
Build LCafe Systems
and team
Economics
Digital Marketing
Changing Rubric for L&D #1
Design for Real Constraints
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Annual and Project
Budget
$$$
Business
Requirements
Learning
Delivered
Changing Rubric for L&D #1
Design for Real Constraints
14
Annual and Project
Budget
$$$
Business
Requirements
Learning
Delivered
Learner
Time
Learner
Cognitive
Bandwidth
Knowledge
Half Life
Changing Rubric for L&D #1
Design for Real Constraints
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Annual and Project
Budget
$$$Business
RequirementsLearning
Delivered
Learner
Time
Learner
Cognitive
Bandwidth
Knowledge
Half Life
Compact
Smart
Chunked
Multiple formats
KPI For L&D
Reduce time
spent on
Learning
Changing Rubric for L&D #2
Without Integration, Learning is likely to be Ineffective
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Knowledge Management
Learning
Culture & Leadership Process & Systems
Capability Management
Changing Rubric for L&D #3
L&D Capability needs new depth and width
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Business
Partnership
Project
Management
L&D TheoryA
naly
sis
Desig
n
Develo
pm
en
t
Imple
menta
tion
Evalu
atio
n
Digital Acumen
Sources of L&D Professional Development
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Business
Partnership
Project
Management
L&D Theory
Analy
sis
Desig
n
Develo
pm
en
t
Imple
menta
tion
Evalu
atio
n
Digital Acumen
CERT IV +
Bachelors/Masters
Most
Least
Work Experience
Classroom Training
Formal Qualifications
Blogs, videos, informal
Learning
Acquisition Growth
?
?
Professional Development Framework
for the Next Gen L&D – Depth & Width
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Business
Partnership
Project
Management
L&D Theory
Analy
sis
Desig
n
Develo
pm
en
t
Imple
menta
tion
Evalu
atio
nDig
ital A
cum
en
Consultin
g A
ppro
ach
Busin
ess A
cum
en
Agile
& D
esig
n T
hin
kin
g
Emerging
Tech
Start Up/
Entrepreneurship
Consumer
TrendsWorkforce/HR
Trends
Emerging Research in Management
Industry
Knowledge
Professional Development Framework
for the Next Gen L&D - Where do I start?
20
Business
Partnership
Project
Management
L&D Theory
Analy
sis
Desig
n
Develo
pm
en
t
Imple
menta
tion
Evalu
atio
n
Dig
ita
l Acu
me
n
Co
nsu
ltin
g A
pp
roa
ch
Bu
sin
ess A
cu
me
n
Ag
ile &
De
sig
n T
hin
kin
g
Emerging
Tech
Start Up/
Entrepreneurship
Consumer
TrendsWorkforce/HR
Trends
Emerging Research in Management
Industry
Knowledge
Highest Priority
Lowest Priority
Recommended for 2017
Professional Development Framework
for the Next Gen L&D - How
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Business
Partnership
Project
Management
L&D Theory
Analy
sis
Desig
n
Develo
pm
en
t
Imple
menta
tion
Evalu
atio
n
Dig
ita
l Acu
me
n
Co
nsu
ltin
g A
pp
roa
ch
Bu
sin
ess A
cu
me
n
Ag
ile &
De
sig
n T
hin
kin
g
Emerging
Tech
Start Up/
Entrepreneurship
Consumer
TrendsWorkforce/HR
Trends
Emerging Research in Management
Industry
Knowledge
Highest Priority
Lowest Priority
Recommended for 2017
Work
Experience
Formal
Qualifications
Classroom
Training
Blogs, videos,
informal
Learning
Depth & Width with LearningCafe in 2017
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F2F Workshops
Sydney & Melbourne
• Content Curation
• Getting Ready for TinCan/xAPI
• User Generated Content
• Community Management
• Digital Immersion for L&D
• Designing Portals
• Agile for Learning
• Blended Learning Design
• Consulting Approach for L&D
• Effective Capability Management
• Business Acumen for L&D
• Enterprise Learning Architecture
• Practical Learning & Measurement
UnConference &
Learning Events
• Sydney LearningCafe Feb 23 – 440 +GST
• Sydney CapabilityCafe Jun 20
• Melbourne LearningCafe Aug 16
• Sydney Business Games for L&D Oct 12
• Melbourne Business Games Nov Nov 16
Webinar & Blogs
• 5 LearningCafe Webinars
• 5 CapabilityCafe Webinars
• Blogs on LearningCafe & CapabilityCafe
new
new
new
new
new
new
new
new
And How ?
23
Business
Partnership
Project
Management
L&D Theory
Analy
sis
Desig
n
Develo
pm
en
t
Imple
menta
tion
Evalu
atio
n
Dig
ita
l Acu
me
n
Co
nsu
ltin
g A
pp
roa
ch
Bu
sin
ess A
cu
me
n
Ag
ile &
De
sig
n T
hin
kin
g
Emerging
Tech
Start Up/
Entrepreneurship
Consumer
TrendsWorkforce/HR
Trends
Emerging Research in Management
Industry
Knowledge
Work
Experience
Classroom
Training
Formal
Qualifications
Blogs, videos,
informal
Learning
PETER HALL
Head of Learning and Development –
Australia and Asia Pacific at QBE
24
2016 Observations
• The challenge to do more with less becomes
even more ‘the new normal’
• If we thought technology might go away – it’s
impacting learning even more
• I don’t think we still have the right skills
• What’s happened to pure design roles
• We need to be all-rounders
Predictions for 2017
• Be ready to challenge your
long established paradigms –
be a heretic
• L&D people need to be
pragmatists
• Get serious about broad L&D
capability development
• F2F will continue to reduce
• More (and more) video
Reflections on what I’ve learned in 2016
• Stakeholder engagement is the key
• Don’t be limited by your
uncomfortableness
• Continue to educate the business using
their language but also push it
• Share your knowledge with others
ROB WILKINS
Leader – Information
Management at NSW Department of
Education
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L&D Skills are quickly becoming specialised …… and
irrelevant at times
• Due to shift in economic models and
employment growth and technology impacts on
industries
• Disruption will continue which will force new
curriculum
• We need skills to deal with the requirements
organisations need and especially to deal with
disruption
• They will need them at twice the speed
• Need agile models of delivery and refocussed
effort on how we support learning transfer
• We should not have L&D where it is not
required
• Focus should be on the 70 of the 70:20:10
• Leadership is the final bastion of L&D that will
resist change.
Projected Employment Growth
Health Care and Social Assistance
23.2%
Professional, Scientific and Technical Services
14.0%
Education and Training11.3%Retail Trade
9.8%
Accommodation and Food Services
9.2%
Construction8.1%
Transport, Postal and Warehousing
4.9%
Public Administration and Safety4.8%
Financial and Insurance Services
3.5%
Other11.2%
Source: Australian Government Industry Employment Projections; 2016 Report’ Release date: March 2016
The Raw Numbers
('000) (%)
Agriculture, Forestry and Fishing -9.4 -3.1
Mining -31.9 -14.1
Manufacturing -45.7 -5.3
Electricity, Gas, Water and Waste Services 0.8 0.6
Construction 87.0 8.3
Wholesale Trade 3.1 0.8
Retail Trade 106.0 8.4
Accommodation and Food Services 98.8 12.0
Transport, Postal and Warehousing 52.2 8.5
Information Media and Telecommunications 8.8 4.0
Financial and Insurance Services 37.4 8.5
Rental, Hiring and Real Estate Services 25.8 11.9
Professional, Scientific and Technical Services 151.2 14.8
Administrative and Support Services 32.6 7.8
Public Administration and Safety 51.2 7.0
Education and Training 121.7 13.0
Health Care and Social Assistance 250.2 16.4
Arts and Recreation Services 24.5 10.8
Other Services 25.5 5.3
All Industries 989.7 8.3
Industry
Projected employment growth –
five years to November 2020
Source: Australian Government Industry Employment Projections; 2016 Report’ Release date: March 2016
The commentary on the numbers
• The Department of Employment projects
employment to increase by 989,700 (or 8.3
per cent) by November 2020.
• Employment is projected to increase in 16 of
the 19 broad industries over the five years to
November 2020,
• The long term structural shift in employment
towards services industries is projected to
continue over the coming five years.
• Largest contribution to employment growth
• Health Care and Social Assistance
(+250,200), followed by
• Professional, Scientific and Technical
Services (151,200),
• Education and Training (121,700) and
Retail Trade (106,000).
• Declines in Agriculture, Forestry and Fishing,
Mining and Manufacturing
So what?
15 years ago eLearning was just beginning and now the future will be “learning
experiences” driven by the employee choice. L&D functions don’t have the capability
and could be left behind. Outsourced models of expertise can replace L&D now.
In 2016
L&D Shifted…. For
Good
4 Trends Continue….. and grow
Mobile learning
Micro-learning
Self-directed learning
Immersive learning
We Need New Skills
Organisations need new Curricula
• Search and 'find' skills for finding the right information and “trusted” information when it's needed
• Critical thinking skills to extract meaning and significance
• Creative & design thinking skills to generate new ideas
• Analytical skills for solving problems and making decisions
• Networking skills to identify and build relationships with others who are potential sources of knowledge and expertise, within and outside the organisation
• People skills to build trust and productive relationships that are mutually beneficial for information sharing
• Reason and argument using data to extract meaning and significance
• The ability to validate data and the underlying assumptions on which information and knowledge is based.
LET US TALK TO THE PANEL AND
YOU
38
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Building Effective Employee Social Networks
39
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