Human Resources Human Resources Challenges in the New Challenges in the New

Economy:Economy:Global Thinking in Saudi ContextGlobal Thinking in Saudi Context

PREPAREDBY: Dr PREPAREDBY: Dr KaziKazi F. HussainF. HussainPREPAREDBY: Dr PREPAREDBY: Dr KaziKazi F. HussainF. Hussain

ALI IRFAN KHAWAJA, ALI IRFAN KHAWAJA,

COUNTRY DIRECTOR, STAREGISTER PAKISTANCOUNTRY DIRECTOR, STAREGISTER PAKISTAN

QMS, FSMS, EMS and OHSAS Lead AuditorQMS, FSMS, EMS and OHSAS Lead AuditorCIPM (AAPM), Certified Trainer (PRM/AAPM), CIPM (AAPM), Certified Trainer (PRM/AAPM),

IQF Approved Six Sigma Trainer,IQF Approved Six Sigma Trainer,

NPO Approved Trainer, PMQA Assessor,NPO Approved Trainer, PMQA Assessor,linkedin:linkedin: http://pk.linkedin.com/pub/alihttp://pk.linkedin.com/pub/ali--irfan/8/399/a40 irfan/8/399/a40 email: email: aikquality@yahoo.com / aikquality@yahoo.com / aikquality@gmail.comaikquality@gmail.com

Global Education & Global Education & Management ServicesManagement Services

�� Consulting….Training…Technology..Consulting….Training…Technology..

Advisory ServicesAdvisory Services

Strategy & Management,Strategy & Management,

Human Resources,Human Resources,

QHSEQHSE

CareerCareer--Edge InternationalEdge International

�� Career CounselingCareer Counseling

�� Professional DevelopmentProfessional Development

�� College AdmissionsCollege Admissions�� College AdmissionsCollege Admissions

�� Total Job Search systemTotal Job Search system

�� Resumes, Cover LettersResumes, Cover Letters

�� ResearchResearch

Human Resources NetworkHuman Resources Network

�� Human Resources Network Human Resources Network –– Middle Middle East.East.

HRNME@yahoogroups.comHRNME@yahoogroups.comHRNME@yahoogroups.comHRNME@yahoogroups.com

HRNMEHRNME--subscribe@yahoogroups.comsubscribe@yahoogroups.com

A professional discussion network A professional discussion network group of HRM professionals.group of HRM professionals.

ObjectiveObjectiveBy the end of this presentation you By the end of this presentation you

will:will:

�� Understand the real HRMUnderstand the real HRM

�� Realize some new challenges in HRMRealize some new challenges in HRM

Be able to introduce the new systemsBe able to introduce the new systems�� Be able to introduce the new systemsBe able to introduce the new systems

�� Align HRM with your organization Align HRM with your organization strategystrategy

�� Prepare yourself for professional Prepare yourself for professional HRMHRM

Evolution of HRMEvolution of HRM

�� ForemenForemen

�� PayrollPayroll

�� PersonnelPersonnel�� PersonnelPersonnel

�� Industrial & Labor RelationsIndustrial & Labor Relations

�� Employee RelationsEmployee Relations

�� Human ResourcesHuman Resources

�� Human CapitalHuman Capital

HRM ModelsHRM Models

�� Soft Soft -- HarvardHarvard

�� Hard Hard -- MichiganMichigan�� Hard Hard -- MichiganMichigan

Soft Soft -- HarvardHarvard

�� Employee InfluenceEmployee Influence

�� Human Resources FlowHuman Resources Flow

�� Reward SystemsReward Systems

Work SystemsWork Systems�� Work SystemsWork Systems

Soft Soft -- When making policy decisions, When making policy decisions, managers consider: Commitment, managers consider: Commitment, Competence, Compatibility & CostCompetence, Compatibility & Cost--Effectiveness.Effectiveness.

Hard Hard -- MichiganMichigan

�� Human cycle affecting individual and Human cycle affecting individual and organizational performance in four organizational performance in four functions cycle: functions cycle: Selecting……..Performance……Selecting……..Performance……

Appraising….. Developing employeesAppraising….. Developing employees

HRM based on strategic control, HRM based on strategic control, organizational structure and systems organizational structure and systems for managing people.for managing people.

What is true HRM ?What is true HRM ?

�� A management process, policies and A management process, policies and practices involved in carrying out the practices involved in carrying out the “people” or human resource aspects “people” or human resource aspects including recruiting, screening, training, including recruiting, screening, training, rewarding and appraising.rewarding and appraising.rewarding and appraising.rewarding and appraising.

Gary DesslerGary Dessler

Human Resources ManagementHuman Resources Management

ninth editionninth edition

SHRM (USA)SHRM (USA)�� HRM Practice Modules/FunctionsHRM Practice Modules/Functions1. Recruitment & Selection1. Recruitment & Selection2. Compensation & Benefits2. Compensation & Benefits3. Labor Relations3. Labor Relations4. Employee Relations4. Employee Relations4. Employee Relations4. Employee Relations5. Training & Development5. Training & Development6. Health, Safety & Security6. Health, Safety & Security7. Performance Management7. Performance Management8. Management Policy & Procedures.8. Management Policy & Procedures.

NEW ECONOMYNEW ECONOMY

�� GlobalizationGlobalization

�� New Markets, Products, ServicesNew Markets, Products, Services

�� TechnologyTechnology

Boundary less DecisionsBoundary less Decisions�� Boundary less DecisionsBoundary less Decisions

�� Customer FocusedCustomer Focused

�� Special Work forceSpecial Work force

�� CompetitionCompetition

�� ServicesServices

�� OutsourcingOutsourcing

HRM CHALLENGESHRM CHALLENGES�� #1 Paradigm Shift #1 Paradigm Shift –– out of box out of box

thinking !thinking !

�� Transaction………..TransformationTransaction………..Transformation�� Transaction………..TransformationTransaction………..Transformation

�� Reactive ………… ProactiveReactive ………… Proactive

�� ReRe--define HRMdefine HRM

�� Staff function ……Strategic partnerStaff function ……Strategic partner

HRM CHALLENGESHRM CHALLENGES

�� #2 New Trends#2 New Trends

�� Human Capital, People Human Capital, People �� Human Capital, People Human Capital, People

ManagementManagement

�� HRM MetricsHRM Metrics

�� HRM Balance Score CardHRM Balance Score Card

�� Six SigmaSix Sigma

HRM CHALLENGESHRM CHALLENGES�� # 3 Mergers & Acquisitions., IPO # 3 Mergers & Acquisitions., IPO

HRM Role:HRM Role:

Integration of Management SystemsIntegration of Management SystemsIntegration of Management SystemsIntegration of Management Systems

Integration of Corporate CultureIntegration of Corporate Culture

New Organization designNew Organization design

Succession PlanningSuccession Planning

Management SelectionManagement Selection

Due DiligenceDue Diligence

HRM CHALLENGESHRM CHALLENGES

�� # 4 Special Workforce# 4 Special Workforce

Women at WorkWomen at Work

Virtual Workers, TeleVirtual Workers, Tele--commuterscommutersVirtual Workers, TeleVirtual Workers, Tele--commuterscommuters

YouthYouth

SaudizationSaudization

Older Workers returningOlder Workers returning

Interns / CoOpInterns / CoOp

Women at WorkWomen at Work

�� HRM challenges……….HRM challenges……….

�� FacilitiesFacilities

�� Child Day CareChild Day Care�� Child Day CareChild Day Care

�� Maternity LeavesMaternity Leaves

�� Career Paths & DevelopmentCareer Paths & Development

�� Salary StructuresSalary Structures

�� Harassment issuesHarassment issues

HRM CHALLENGESHRM CHALLENGES

�� # 5# 5 Learning & DevelopmentLearning & Development-- Training ……………. LearningTraining ……………. Learning

-- Learning OrganizationLearning Organization

-- ee--LearningLearning

-- Blended learningBlended learning

-- mm--LearningLearning

-- Competency basedCompetency based

-- National/International VocationalNational/International Vocational

Qualification.Qualification.

HRM CHALLENGESHRM CHALLENGES

�� Other IssuesOther Issues

# 6 Compensation & Benefits# 6 Compensation & Benefits

# 7 e# 7 e--HRHR# 7 e# 7 e--HRHR

# 8 ISO 9001# 8 ISO 9001--2000 Resources 2000 Resources

ManagementManagement

# 9 Organization Design# 9 Organization Design

# 10 BPO # 10 BPO -- OutsourcingOutsourcing

HRM CHALLENGESHRM CHALLENGES

�� Implement (all inclusive) real HRM in Implement (all inclusive) real HRM in companies.companies.

�� Use metrics, BSC, six sigma.Use metrics, BSC, six sigma.

�� Initiate HRM diploma/degree programs in Initiate HRM diploma/degree programs in Saudi Colleges/Universities.Saudi Colleges/Universities.

�� Encourage HRM practitioners to get Encourage HRM practitioners to get certified PHR / SPHR.certified PHR / SPHR.

�� Become a strategic partner with CEO in Become a strategic partner with CEO in realization of company goals.realization of company goals.

HRM CHALLENGESHRM CHALLENGES�� Personal & Professional Development for Personal & Professional Development for HRM.HRM.

-- Basic HRM KSEBasic HRM KSE

-- Understanding of Business FunctionsUnderstanding of Business Functions

-- Continuing EducationContinuing Education-- Continuing EducationContinuing Education

-- Negotiation SkillsNegotiation Skills

-- Communication SkillsCommunication Skills

-- Media RelationsMedia Relations

-- Counseling & Coaching SkillsCounseling & Coaching Skills

-- Professional licenses/certifications.Professional licenses/certifications.

FutureFuture

�� Many talks & presentation on: Many talks & presentation on:

HRM, Management, Strategy, HRM, Management, Strategy,

QHSE.QHSE.QHSE.QHSE.

�� Courses & Tutorials on HRM.Courses & Tutorials on HRM.

�� Help in preparation for PHR.Help in preparation for PHR.

�� Total Job Search systemTotal Job Search system

�� HRM input for M & A, IPOHRM input for M & A, IPO

�� OthersOthers

THANK YOUTHANK YOU

�� Questions ???? & AnswersQuestions ???? & Answers