How to Transform Business Processes with Salesforce Apps Webinar

Embed Size (px)

Text of How to Transform Business Processes with Salesforce Apps Webinar

  • How To Transform Business Processes

    Troy Sellers

    Enterprise Architect

    salesforce.com

    Stephen Titley

    Software Engineer

    Entanet International Ltd

    Matthew Mills

    Head of Software Development

    Entanet International Ltd

  • All lines are muted

    To ask a question, please use the chat box on the Go To Webinar tool or use #platformwebinar on Twitter

    Questions will be answered after the presentations

    Housekeeping

  • Safe harbor statement under the Private Securities Litigation Reform Act of 1995:

    This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties

    materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed

    or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-

    looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any

    statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new,

    planned, or upgraded services or technology developments and customer contracts or use of our services.

    The risks and uncertainties referred to above include but are not limited to risks associated with developing and delivering new

    functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our

    operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any

    litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our

    relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our

    service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger

    enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our

    annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These

    documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our

    Web site.

    Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available

    and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features

    that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

    Safe Harbor

  • CIOs are More Focused on the Business than Ever Before

    say the CIO role is more

    important to the business

    than ever before

    85%

    Source: CIO Magazine, 2015

  • But IT Platforms Have Fallen Behind the App Revolution

    Front Office Back Office

    Customer Centric

    Constantly Upgraded

    Flexible

    10 day cycles

    Process Centric

    Slowly Upgraded

    Rigid

    10 year cycles

  • We Help Customers Transform Their Sales, Service, and Marketing Processes

    Sales Service

    Marketing

    Community

    Analytics

    Apps

    32% Increase in sales

    40% Customer

    satisfaction

    40% Marketing

    ROI

    + +

    +

    39% Customer

    retention

    +

    Source: Salesforce Customer Relationship Survey conducted March 2014 - May 2014, by an independent third-party, Confirmit Inc., on 4,100+ customers randomly selected. Response sizes per question vary.

    Average Percentage Improvements Reported by Salesforce Customers

  • Why have our customers been so successful?

  • Flexible, Scalable, Metadata Platform

    Workflow Data &

    Objects Identity Analytics Collaboration Mobile UI

    2,700+ Partner Apps

    Largest Enterprise Ecosystem Cloud

    Mobile

    Social

    Data Science

    Trusted Multitenant Cloud

    Fast App Dev & Customization

    Common data model, workflows, and collaboration. Built for desktop and mobile.

    Everything is Powered by the Salesforce Platform

    Analytics Community Marketing Service Sales Apps Complete CRM

  • Salesforce1 Platform Recognized as an Enterprise Cloud Platform Leader

    #1 Market Share

    Magic Quadrant for

    Application Platform as a Service,

    Worldwide

    March, 2015 Analyst: Yefim V. Natis

    This includes a graphic that was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Salesforce.com. Gartner does not endorse any vendor, product

    or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as

    statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

    A LEADER The Forrester Wave: Enterprise Public Cloud Platforms For CIOs, Q4 '14

    A LEADER The Forrester Wave: Enterprise Public Cloud Platforms For Rapid Developers, Q4 '14

  • The Power of the Salesforce1 Platform

    Automatic

    Upgrades

    46 Major

    Releases

    (3x /year)

    Multi-tenant

    Infrastructure

    Metadata-based

    Single Code Base

    and Shared

    Infrastructure

    Open &

    Extensible

    API-First Architecture

    2700+ AppExchange

    Apps

    Unbreakable

    Customizations

    Integrations and

    customizations

    auto-upgraded

    6BLines of

    Apex Code

    500MAPI Calls Per Day,

    28 Versions

    15MCustom

    Database

    Tables

    12MVisualforce

    Pages

  • Why Salesforce? The Fastest Path from Idea to App

    Idea Build App with modern frameworks

    Idea

    buy &

    setup

    hardware

    install

    complex

    software

    define user

    access

    build & test

    security

    make it

    mobile &

    social

    setup

    reporting &

    analytics

    build

    app

    Legacy Platforms

    App

    6-12 Months?

    Connected

    Desktop/Mobile

    Apps

  • Develop, package and instantly deploy apps

    Access rich APIs and frameworks

    Code in your favorite language:

    Ruby, Java, Apex

    Add fields, design layouts, and manage users with

    clicks, not code

    Point-and-click workflow & business logic

    Drag-and-drop reports and dashboards

    Now Business and IT Can Innovate Together. Faster.

    Program for Advanced Functionality Configuration for Rapid Development

  • AppExchange - The #1 Business App Marketplace A robust ecosystem of proven business apps and developers

    Over 2,600 apps

    2.7 million installs

    2 million developers

    Pre-integrated

    Trusted

    Reviewed

  • Companies That Run on Salesforce Go Faster

    Coding Productivity

    47 % +

    42 % +

    Decrease in IT Costs

    Faster Integration

    47 % +

    Faster System Testing

    46 % +

    Faster Deployment

    55 % + Faster

    Configuration

    52 % +

    Faster Design

    50 % +

    Source: Salesforce Customer Relationship Survey conducted March 2014 - May 2014, by an independent third-party, Confirmit Inc., on 4,100+ customers randomly selected. Response sizes per question vary.

    Average Percentage Improvements Reported by Salesforce Customers

  • Copyright Entanet International Ltd 2015

    Entanet & Salesforce

    Presented by Matthew Mills & Stephen Titley

    Entanet International Ltd

    https://www.linkedin.com/pub/matthew-mills/26/84a/a74

    @EntanetMillsM

  • Copyright Entanet International Ltd 2015

    The world in 1996

    Braveheart was at the cinema

    Prince Charles & Diana got controversially divorced

    Dolly the sheep was cloned

    East 17 & The Spice Girls were at the top of the charts

    Entanet was started...and dial-up Internet was cutting edge!

  • Copyright Entanet International Ltd 2015

    About Us

    Leading wholesale voice and data communications provider

    Delivering business class solutions via reseller partners

    National, resilient MPLS network

    Only non-BT organisation to have footprint extended to all WBC aggregation points

    Enabled strength and growth in Leased Line and IP VPN solutions

    Copyright Entanet International Ltd 2015

  • Copyright Entanet International Ltd 2015

    Organic growth resulted in business process change

    In-house systems were inflexible

    Data silos resulted in poor data quality

    Reporting was painful and confidence in m