From Microfilm to Big Data - How Can One Brain Handle This Much Change Without Exploding?

From Microfilm to

Big Data: Can One

Brain Handle This Much

Change Without

Exploding?

John Mancini, @jmancini77

OR….

What is happening to

Content Management and where will

it be in 2020?

About me

3

● President, AIIM

● Technology and Association evangelist

● Author:● 8 Things You Need to Know series● Information Chaos vs. Information

Opportunity● OccupyIT: A Technology Manifesto● Content Management 2020● Digital Landfill blog

● @jmancini77

AIIM Vision: Information at work that is simple, secure,

and available anywhere, anytime, and on any device.

AIIM mission: Improve organizational performance by empowering a community of leaders committed to

information-driven innovation.

Click here –

http://www.AIIM.org/infochaos




Click here -

http://info.AIIM.org/cm2020




The forecast for 2020:

1. “ECM" as we know it will be gone, but

“content” will be more important than ever.

2. New best practices are desperately needed.

1 -- The challenge of managing the

intersection of people, processes,

and technology is not a new one.

Periods of Transition

Times of Disruption

1 – Labels unclear AND 2 – Lack of best practices

2 -- There have been five main eras in managing

the people/process/technology intersection.

PaperMicro-

graphicsERP

DM and Workflow

ECM

Paper

Pre 1960s

Centuries of best practice

Documents at core

Archive focused

Micrographics

1960s & 70s

Small # of vendors;

paper proxy

Single HW technology

Defined user universe

ERP

1980s

Documents still often

paper

Sale to C-Suite

Expensive and complex

DM & Workflow

1990s

PCS, LANs, and

Documents

Mission critical

processes

Document specialists

ECM

2000s

Suites and acquisitions

“Enterprise” layer

SharePoint emergence

Paper

Pre 1960s


Documents at core

Archive focused

Micrographics

1960s & 70s

Small # of vendors;

paper proxy



ERP

1980s


paper

Sale to C-Suite


DM & Workflow

1990s

PCS, LANs, and

Documents

Mission critical

processes


ECM

2000s




Paper

Pre 1960s


Documents at core

Archive focused

Micrographics

1960s & 70s

Small # of vendors;

paper proxy



ERP

1980s


paper

Sale to C-Suite


DM & Workflow

1990s

PCS, LANs, and

Documents

Mission critical

processes


ECM

2000s




Paper

Pre 1960s


Documents at core

Archive focused

Micrographics

1960s & 70s

Small # of vendors;

paper proxy



ERP

1980s


paper

Sale to C-Suite


DM & Workflow

1990s

PCS, LANs, and

Documents

Mission critical

processes


ECM

2000s




Paper

Pre 1960s


Documents at core

Archive focused

Micrographics

1960s & 70s

Small # of vendors;

paper proxy



ERP

1980s


paper

Sale to C-Suite


DM & Workflow

1990s

PCS, LANs, and

Documents

Mission critical

processes


ECM

2000s




3 -- We are now beginning the transition to a

sixth era in managing people, processes,

and technology.

PaperMicro-

graphicsERP

DM and Work-flow

ECM ???

The Three Disrupters

Professional Volatility

Survey by HBR, Economist, CEB, Intel, TNS Global

“57% of the executives expect

their IT function to change

significantly over the next three

years, and 12% predict a

complete overhaul of IT.”

“Almost half of CEOs rate their

CIOs negatively in terms of

understanding the business and

understanding how to apply IT in

new ways to the business.”

“Only a quarter of

executives feel their

CIO is performing

above his or her peers.”

“Almost half of CEOs

feel IT should be a

commodity service

purchased as needed.”

Source: “The IT Conversation We Should Be Having,” HBR Blogs

CONSUMERIZATION is transforming what users

expect from applications and how we deliver them.

We are now in the era of user-centric IT.

CLOUD AND MOBILE are creating an expectation of

anywhere, anytime access and transforming how we

engage with customers and employees.

THE INTERNET OF THINGS is generating massive

amounts of new data and information, creating

enormous new challenges and opportunities.

The Impact…

“Our processes are broken, we are buried in

information and it is killing our ability to satisfy our

customers.”

Process workers –

“Quit making us enter the same information in five

different spreadsheets.”

Knowledge workers –

“We’re drowning in information but thirsty for

knowledge.”

Security officers –

“Information is leaking out of the organization at every turn.”

Records managers and lawyers –

“The volume of information that is beyond our ability to

control is increasing business risk and exposure.”

IT people –

“We can’t keep up with the demands of the business

and they are working around us rather than with us.”

The C-Suite –

“We are spending so much effort just keeping the lights

on that I am afraid we will miss the next wave of

technology and be left behind.”

How do I turn Information Chaos into Information

Opportunity?

Mancini’s Law…

Organizations are systems of information networks. They only operate effectively when there are clear and predictable information flows within and between these networks.

50% annual growth in the volume of digital information means that these networks – and especially the points of connection between them – will become increasingly unstable.

Without intervention, the resulting #infochaoswill threaten the viability of the entire system.

Traffic jam, Sao Paolo, Brazil, 2009

2020

Trendscape

New approaches to privacy and security

Ubiquitous broadband connectivity

Bottom up rather than top down innovation

Lots more virtual and distributed work

A shortage of “connective” and analytic skills

Increased regulation of the cloud

An OPEX vs. CAPEX procurement model

Challenge #1 – We haven’t achieved “ECM” and

customers increasingly don’t think of the problem

that way.

60% = “Gaining user

adoption has been a

big problem for our

ECM project.”

2015 ECM survey -- AIIM

“38% of organizations with

3000+ employees use 5 or

more ECM platforms.”


“62% of organizations with ECM still rely on

file shares.”


61% = “We don’t have

any linkage between

ERP/Finance and

ECM/RM systems.”


52% agree: “In 5 years, ECM

systems will be an undifferentiated

part of the IT infrastructure.”2015 ECM survey -- AIIM

Enterprise

• BECOMING…

• Mobile

• Global

• Open

• Engaged

• Agile

• Adaptive

Content

• BECOMING…

• Complex

• Invaluable

• An asset

• Source of advantage

Management

• BECOMING…

• Social

• Collaborative

• Open

• Flexible

• Inclusive

• SaaS

Why does “ECM” seem to no longer fit?

Every organization, every

executive, every individual, every

object is on a digital journey and

content and information are at the

heart of that journey. Content is

ubiquitous and critical, but ECM

is rapidly becoming invisible.”

--Thornton May

“

Challenge #2 – Whatever we call

it, organizations are desperate

for best practices amidst the

chaos of the emerging sixth era.

New RISK models

New GOVERNANCE models

New SUCCESS models

New UNCERTAINTY models

New SKILLS models

Deciding where to let go is a key

element in managing overall risk. You

need to decide what are actually

corporate assets, and push processes

to make sure they live in a specific

place. There are not enough people to

manage the volume. Make sure you get

that foundational layer right.”

--Michael Coleman, SVP & CIO at

Comporium Communications

“

New RISK models

All this data is like the junk in the garage. You might spend one day

working on it, but you’re not going to make it your life. Decide how much

you are going to spend per year to mitigate the risk and move on. You are always going to have paint cans in the back of the garage.”

--John Leggate, Managing Partner, Quintal Partners (former CIO of BP)

“

New GOVERNANCE models

--Karen Green, CIO Brooks Rehabilitation New SUCCESS models

DATA

• vital signs

INFORMATION

• viewing data in context

KNOWLEDGE

• recognizing patterns in the data

WISDOM

• validating our information syntheses

All of the new payment options we face

have emerged from outside the industry.

This is disrupting the financial sector. If

your disruptor can come from so outside

your sector, how do you plan for that?

There are now 400 different digital

currencies around the world -- all totally

unregulated.”

--Greg Keeling, Senior Compliance

Officer at the BMO Financial Group

“

New UNCERTAINTY models

New SKILLS models

The core problem we need to help our

organizations solve…

Where do I put my “stuff” so that it is…

Secure, shareable, and searchable so my

ORGANIZATION can accomplish its goals

and…

Works the way I work and is useful to ME in

getting my job done.

As we build out these best practices

for an uncertain era, the AIIM tribe of

information professionals will be

critical.

http://www.aiim.org

Join us on the journey.

Join us in New Orleans at #AIIM16.

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From Microfilm to Big Data - How Can One Brain Handle This Much Change Without Exploding?