4. Alignment of current processes Organizational Resistance
Incompatible High Costs (Huq, Z., Huq, F., & Cutright, K.,
2006) Additional Source: (WenHsien, T., Shu-Ping, C., Hwang, E. Y.,
& Jui-Ling, H., 2010)
5. Elements of Business Process Redesign Replace synchronous
with asynchronous communication Reduce information duplication and
overflow Minimize contact points within a process Goal Improve
process quality and productivity (Kock, 2007)Source: (Kock,
2007)
6. Customization is decreased Decrease in the gap between
software and processes Integration of business processes Source:
(Kock, 2007)
7. Post implementation maintenance of an ERP systemhas a
positive effect on business performance and thatknowledge
management has a significant moderatingeffect on the relationship
between ERP postimplementation maintenance and businessperformance.
This implies that if the knowledge oforganizational members is
effectively stored but notfurther shared with members, knowledge is
onlystatically stored in the organization and cannot amplifythe
effects of post-implementation maintenance on theperformance of the
business. (Tsai, Li, Lee, & Tung,2011, p. 140-141)
8. Although enterprise systems can lead to major gainsin
productivity, by integrating information fromdifferent organization
areas (e.g. sales, production,accounts receivable), they often
require the keyorganizational processes be redesigned before
theyare deployed. Many examples exist in businessliterature of
organizations that have spent millions ofdollars implementing
enterprise systems, only to seethose implementations fail due to
incompatibilitiesbetween the organizational processes and
thefunctionality provided by the enterprise system.(Kock,
2007)
9. Huq, Z., Huq, F., & Cutright, K. (2006). BPR through
ERP: Avoiding change management pitfalls. Journal Of Change
Management, 6(1), 67-85.Kock, N. (2007). System analysis &
design fundamentals: A business process redesign approach. Thousand
Oaks, CA: Sage Publications Inc.Tsai, M., Li, E. Y., Lee, K., &
Tung, W. (2011). Beyond ERP implementation: The moderating effect
of knowledge management on business performance. Total Quality
Management & Business Excellence, 22(2), 131- 144.Wen-Hsien,
T., Shu-Ping, C., Hwang, E. Y., & Jui-Ling, H. (2010). A Study
of the impact of Business Process on the ERP System Effectiveness.
International Journal Of Business & Management, 5(9),
26-37.
