For Managerial Communications (1)

By Group 1Susmita Kanjilal

Abhishek KapoorRajul Srivastava

Binand SethumadhavanSusanta Kumar Roy

20 April 2009, PGPEX

• Define & Achieveo Emotional Intelligence

Empathy and self-awareness

o Cultural Intelligence Coping with the unfamiliar and ambiguous

o Social Intelligence Inspiration to others

Depressed

Fear of Uncertainty

Anxious

Depressed

Fear of Uncertainty

Anxious

Depressed

Fear of Uncertainty

Anxious

Ability, capacity and skill to identify, assess and manage

the emotions of oneself, of others and of groups

(Measured by Emotional Quotient or EQ)

source: “Emotional Intelligence Quick Book” by Travis Bradberry and Jean Greaves

Fear, AnxietyLow Productivity

Leader’s mood and

attendant behavior

ExcellentPerformance

Healthy Organization

Positive

Negative

Toxic Organization

Information SharingTrust, Learning

High Risk Taking

Poor Performance

He Should Be Reading This

Result? Disconnect With Team

He Should Be Reading This

But He Is Having Fun

Result? Disconnect With Team

He Should Be Reading This

But He Is Having Fun

Result? Disconnect With Team

An outsider’s seemingly natural ability to interpret someone’s

unfamiliar and ambiguous gesturesthe way that person’s compatriot would.

(Measured by Cultural Quotient or CQ)

• Cognitive (Head)o Observation of clues to a culture’s shared

understandings

• Physical (Body)o Ability to mirror customs and gestures of the people

around one

• Emotional/Motivational (Heart)o Vigor and Perseverance leading to self-confidence

LowHighLowMimic – Controls action and behavior

Head Body Heart

Provincial – Ineffective in multicultural setting

Low Low Low

Analyst – Resorts to learning strategies

High Low Low

Natural – Relies on intuition Low Low High

Ambassador – Communicates convincingly and learns well

High Low High

Chameleon – Completely assimilated

High High High

He mixes well with others and encourages teamwork

A set of interpersonal competenciesbuilt on specific neural circuitsand related endocrine systems

that inspires others to be effective

(Measured by Social Intelligence Quotient or SIQ)

• What is Social Neuroscience?o Study of what happens in the brain while people

interact

• Mirror Neuronso Trigger mirroring of others’ feelings and actions

• Spindle Cellso Generate intuition or gut feeling

• Oscillatorso Cause physical coordination with others

• Empathize with others• Be attuned to others moods• Appreciate culture & values of the group• Influence others positively• Develop others with compassion• Inspire others with her vision• Encourage teamwork

CulturalIntelligence

SocialIntelligence

Emotional Intelligence

Leadership

1. Who do you want to be? o Create personal vision

2. Where are you now?o Assess your strengths and weaknesses

3. How do you get from here to there?o Select training

4. How to learn and practise?o Apply training to various situationso Organize resources to support approacho Spend time with a model of effective behavior

5. How to sustain?o Make the changes sticko Take help from others whenever requiredo Reevaluate your progress frequently

Any Questions?