For Managerial Communications (1)
By Group 1Susmita Kanjilal
Abhishek KapoorRajul Srivastava
Binand SethumadhavanSusanta Kumar Roy
20 April 2009, PGPEX
• Define & Achieveo Emotional Intelligence
Empathy and self-awareness
o Cultural Intelligence Coping with the unfamiliar and ambiguous
o Social Intelligence Inspiration to others
Depressed
Fear of Uncertainty
Anxious
Depressed
Fear of Uncertainty
Anxious
Depressed
Fear of Uncertainty
Anxious
Ability, capacity and skill to identify, assess and manage
the emotions of oneself, of others and of groups
(Measured by Emotional Quotient or EQ)
source: “Emotional Intelligence Quick Book” by Travis Bradberry and Jean Greaves
Fear, AnxietyLow Productivity
Leader’s mood and
attendant behavior
ExcellentPerformance
Healthy Organization
Positive
Negative
Toxic Organization
Information SharingTrust, Learning
High Risk Taking
Poor Performance
He Should Be Reading This
Result? Disconnect With Team
He Should Be Reading This
But He Is Having Fun
Result? Disconnect With Team
He Should Be Reading This
But He Is Having Fun
Result? Disconnect With Team
An outsider’s seemingly natural ability to interpret someone’s
unfamiliar and ambiguous gesturesthe way that person’s compatriot would.
(Measured by Cultural Quotient or CQ)
• Cognitive (Head)o Observation of clues to a culture’s shared
understandings
• Physical (Body)o Ability to mirror customs and gestures of the people
around one
• Emotional/Motivational (Heart)o Vigor and Perseverance leading to self-confidence
LowHighLowMimic – Controls action and behavior
Head Body Heart
Provincial – Ineffective in multicultural setting
Low Low Low
Analyst – Resorts to learning strategies
High Low Low
Natural – Relies on intuition Low Low High
Ambassador – Communicates convincingly and learns well
High Low High
Chameleon – Completely assimilated
High High High
He mixes well with others and encourages teamwork
A set of interpersonal competenciesbuilt on specific neural circuitsand related endocrine systems
that inspires others to be effective
(Measured by Social Intelligence Quotient or SIQ)
• What is Social Neuroscience?o Study of what happens in the brain while people
interact
• Mirror Neuronso Trigger mirroring of others’ feelings and actions
• Spindle Cellso Generate intuition or gut feeling
• Oscillatorso Cause physical coordination with others
• Empathize with others• Be attuned to others moods• Appreciate culture & values of the group• Influence others positively• Develop others with compassion• Inspire others with her vision• Encourage teamwork
CulturalIntelligence
SocialIntelligence
Emotional Intelligence
Leadership
1. Who do you want to be? o Create personal vision
2. Where are you now?o Assess your strengths and weaknesses
3. How do you get from here to there?o Select training
4. How to learn and practise?o Apply training to various situationso Organize resources to support approacho Spend time with a model of effective behavior
5. How to sustain?o Make the changes sticko Take help from others whenever requiredo Reevaluate your progress frequently
Any Questions?