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Integrated Framework of HR and Business Processes is the key driver for a Strong Engaged Workforce

Parvathi Karthik

Head – Talent Integration ;

Process Excellence Lead – HR Talent Acquisition

28 Sept 2013

2Presentation Title

Agenda

• Project Management Challenges

• Characteristics of an Engaged Workforce

• Making Recruitment a Productivity Driver

• Business Involvement for Workforce Retention

• Creating the RIGHT ecosystem for a Participatory

Culture

• The next steps for Strengthening Traction

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Project Management Challenges

Presentation Title

Managing Talent is a set of processes which involve Getting the Right people for the Job , Retaining them in the Organisation and Nurturing their career aspirations which results in an “Engaged Worforce” . Talent Management is a subset of Project Management and a Critical Success Factor [CSF] for Project Outcomes

PEOPLE

TOOLS

AND

TECHNOLOGYPROCESS

PROJECT

Customer Satisfaction

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Characteristics of an Engaged Workforce

Presentation Title

PRODUCTIVITY

RETENTION

PARTICIPATORY CULTURE

An Engaged Workforce becomes a CSF for Project Outcomes

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MAKING RECRUITMENT A PRODUCTIVITY DRIVER

REDUCTION IN RECRUITMENT CYCLE TIME

• DMAIC APPROACH to reduce the Time from

Resource Request to Joining

• DEFECT = elapsed time in excess of 20 days

to Offer

• Tools – CTQ Drill down , Pareto – Fishbone ,

Criteria Based Matrix , Hypothesis Testing -

ANOVA

• Computed soft savings 18 million USD

Presentation Title

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 200

1020304050607080

Range Chart for MR to OfferSubgroup Size 10

Number of Samples 20

outliers are indicating that the data is not stable

UCL- R

LCL - R

0

500

1000

1500

2000

2500

3000

3500

Axis TitleAfter Defect PreventionPlan Implementation

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BUSINESS INVOLVEMENT for WORKFORCE RETENTION

• Push – Pull Dynamics of

Allocation and Deployment

• Performance Management

System promotes Risk

taking culture

• Online Systems for

Governing the Integration of

New Recruits

Presentation Title

Deployment Index impacts Compensation

Competency Management

Processes owned by Business Unit

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CREATING THE RIGHT ECOSYSTEM FOR A PARTICIPATORY CULTURE• Enterprise ERP

• WEB 2.0 PLATFORM Solution – to connect with Academia and

Students– Internal speak-up culture

• Organization Structure with

balance on Verticals and

Horizontals

• IQMS [ Integrated Quality

Management System]

• Engagement Initiatives and

Measurement– FITNESS– REALISING YOUR POTENTIAL

Presentation Title

Associate Satisfaction Index

2011-2012

2012-2013

0.5% increase

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THE NEXT STEPS FOR STRENGTHENING TRACTION

• Non Linear Growth Patterns give inputs for New Process

Modeling

• Mobile Enabled Applications with Stakeholder experience

being the Key result metric

• Social Collaboration Platforms driving networking and faster

response times

• Innovative Strategies for Learning and Development to

address Skill Complexities within the Business Units eg

Gamification

Presentation Title

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THANK YOU

Presentation Title