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SINGER
© 2013 IFS
A RETAIL INDUSTRY SUCCESS STORY
OCT 2013
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POORNA BANDARA
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GENERAL MANAGER/DIRECTOR CONSULTING SOUTH ASIA PROJECT DIRECTOR/ACCOUNT MANAGER SINGER IMPLEMENTATIONS
QUESTION: WHAT WAS THE TALLEST BUILDING EARLY 1900?
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As per Wikipedia – It was the Singer Head Office in New York
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!!!
NOT ONLY FOR BUILDINGS BUT SEWING MACHINES
SINGER BRAND 21ST CENTURY
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“BRAND OF MULTI BRANDS”
SINGER MOVED CAMPS TO SOUTH ASIA LARGEST RETAIL NETWORK IN SOUTH ASIA – 2500 CITIES
“PEOPLES BRAND” – 7 CONSECUTIVE YEARS
IFS JOURNEY WITH SINGER
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SINGER AND IFS HITS HEADLINES IN 2004
LARGEST RETAILER OF SOUTH ASIA PICKS IFS AS THEIR ERP PARTNER
SCOPE OF THE PROJECT
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PROJECT SCOPE
THE ENTIRE RETAIL NETWORK CONSUMER FINANCING BUSINESS WAREHOUSES SERVICE CENTERS HUMAN RESOURCE MANAGEMENT PAY ROLL FINANCE
STANDARD SYSTEM IFS RETAIL IFS DISTRIBUTION IFS SERVICE MANAGEMENT IFS HUMAN RESOURCE MANAGEMENT IFS FINANCE
EXTENSIONS WEB-BASED CONSUMER DURABLE RETAIL EXTENSION WEB-BASED CONSUMER FINANCING EXTENSION WEB-BASED BRANCH MANAGEMENT EXTENSION
THE BUSINESS SOLUTION
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CHALLENGE - CONQUER SOUTH ASIA
PILOT RUN FOR PERFECTION – ROLL OUT IN BATCHES
NOT ARM CHAIR BUT REACH THE CITIES – “BUS STRATEGY”
EXTENSIVE TRAINING AND HAND HOLDING
WE NEEDED STRATEGIES
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PILOT RUN
SINGER HAD THE “SEWAGE SYSTEM SYNDROME” MOST CUSTOMERS VISITED THE SHOP ON THE LAST DAY OF THE MONTH MORE THAN A MILLION ERP TRANSACTIONS ON A PEAK DAY
MASSIVE ORACLE TUNING “PERFECT SYSTEM” BEFORE ROLL OUT
MASSIVE EXERCISE
USE REGIONAL RESOURCES SUCH AS SCHOOLS
RECRUITED TEMPORARY STAFF
TRAINING ERP WITH A DIFFERENCE
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STORY OF 5 DOTS TO 3500 DOTS
2005 2007
SOUTH ASIA’S LARGEST ERP IMPLEMENTATION
IFS AND SINGER CONQUERED SOUTH ASIA
STANDARD SYSTEM IFS RETAIL IFS DISTRIBUTION IFS SERVICE MANAGEMENT IFS HUMAN RESOURCE MANAGEMENT IFS FINANCE
EXTENSIONS CONSUMER DURABLE RETAIL EXTENSION CONSUMER FINANCING EXTENSION BRANCH MANAGEMENT EXTENSION
COMPLETION OF BACK END
AND FINALLY …ULTIMATE DREAM OF EVERY CEO
381 Shops 662 Distributors in Sri Lanka
338 Retail Shops 263 Distributors
Pakistan 160 Retail Shops 235 Distributors
Thailand 200 Retail Shops 477 Distributors in
POWERE BY IFS BUSINESS PERFORMANCE
KEY BENEFITS
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ONE VIRTUAL WAREHOUSE FOR REGION ALL PRODUCTS TO ALL SHOPS
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VERSATILE RETAIL NETWORK MANAGEMENT SYSTEM
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IT WAS AND END TO END SOLUTION
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OPERATIONAL EXCELLENCE TO INNOVATIONS
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ENTERPRISE ECO SYSTEM IFS BUILT ECO SYSTEM WITH INTEGRATIONS TO
BANKS – CUSTOMERS CAN DO BANKING TELECOM COMPANIES – PAY BILLS UTILITY COMPANIES – PAY UTILITY BILLS
WHY ENTERPRISE CONNECTIVITY INCREASED CUTOMER FOOT PRINT INCREASED CASH FLOW
MULTI MODE CUSTOMER REACH
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PROJECT COMPLETION
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PRESS CONFERENCE
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COCKTAIL PARTY
SUCCESS MADE OFFICIAL IFS BECOMES THE 6TH BUSINESS STRATEGY
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Page 36
THE JOINT VIDEO
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Q&A
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BARCELONA QUIZ QUESTION : WHAT IS TALLEST DEMOLISHED STRUCTURE IN THE WORLD? THE WINNER WALKS AWAY WITH A VALUABLE GIFT
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THIS DOCUMENT MAY CONTAIN STATEMENTS OF POSSIBLE FUTURE FUNCTIONALITY FOR IFS’S SOFTWARE PRODUCTS AND TECHNOLOGY. SUCH STATEMENTS OF FUTURE FUNCTIONALITY ARE FOR INFORMATION PURPOSES ONLY AND SHOULD NOT BE INTERPRETED AS ANY COMMITMENT OR REPRESENTATION. IFS AND ALL IFS PRODUCT NAMES ARE TRADEMARKS OF IFS. THE
NAMES OF ACTUAL COMPANIES AND PRODUCTS MENTIONED HEREIN MAY BE THE TRADEMARKS OF THEIR RESPECTIVE OWNERS.
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IFS
