Business Communications in 2025

BUSINESSCOMMUNICATIONS IN

2025Technology leaders predict the future

of business communications

No phones. Wearable tech.

Optimized communications. Geo-fencing.

And of course, self-driving cars.

What will the future of business communicationslook like in the next ten years?

Since our crystal ball is in the shop, we asked business communication leaders to share their predictions.

Read on to find out what they think the future holds. And what it could mean for you.

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Darren TessitoreEVP Sales & Marketing at

ITD Solutions, Inc.

Connect:Twitter: @DarrenTessitoreLinkedIn: linkedin.com/in/

dtessitore/en

Read Darrens thoughts onwhether backing up online

is a good idea.

The future of VoIP is looking very interesting.

By 2025, I see no phones on desks anywhere! Think about it what do you

need two phones for?

Wearables are starting to make some movement, but I dont see them replacing

the phone. People want something they can see and type on, so I dont see

them taking over the world as much as some may predict.

Cell phone services will not be needed anymore, just data.

I see soft phones on all computers, and your mobile phone will be your one

phone for everything. You can have multiple numbers all ringing to one device,

and the ability to place calls from any number you have on that one device,

without having to open an app.

I also see cellular companies becoming data companies.


I see soft phones on all computers, and yourmobile phone will be your one phone for everything.

I see a huge change in how conversations, collaboration and video end

points emerge by 2025. This is driven by the upcoming onslaught of the

Internet of Things, the momentum of mobile first, and the emergence of virtual and augmented reality.

Personal drones will provide find my car, geo-fencing, enhanced cell service on 5G/6G, cameras, and an abundance of new self-learning

applications to manage life.

Consider mobile devices will be your primary calling and collaboration

tool, be audio and video end points and will have built-in functions where

video calls and conferencing will be the normal communications in virtual

reality style conference rooms and offices.

This is driven by the upcoming onslaught of theInternet of Things, the momentum of mobile first, and the

emergence of virtual and augmented reality.

Bill MillerFiber Mountain VP and

Regular Contributor to ITToolbox on VoIP and UC

Connect:Twitter: @beelinebill

LinkedIn: linkedin.com/in/beelinebill

Read Bills Top 10 key VoIPtrends to track in 2015.


Evan KirstelAdvisory Board Member/Consultant at Hookflash

Connect:Twitter: @EvanKirstel

LinkedIn: linkedin.com/in/evankirstel

Read the rest of Evansprediction on LinkedIn.

Its Evan Kirstels 55th birthday, 2025.

His artificially intelligent assistant greets him of the key news items, events of the day, priority messages, meetings, and urgent action items.

My important items are addressed through a natural language interface while I

get ready for work and prepare for my hour long commute.

Upon entering my self-driving car, I initiate a 6G video call through a hologram

projected on the dashboard. Via HD virtual reality, I engage in a discussion about

an upcoming sales conference. My virtual assistant records notes and key actions

from the meeting, presenting the team with a summary and recording next steps

in our meeting space for later review.

My day ends and I manage to grab a quick nap in the car on the commute home.

Upon entering my self-driving car, I initiate a 6G video call through a hologram projected on the dashboard.


Blair Pleasant President & Principal

Analyst at COMMfusion

Connect:Twitter: @blairplez

LinkedIn: linkedin.com/pub/blair-pleasant/0/204/66

Read more from Blair on her COMMFusion blog.

The future of business communications is what I call Optimized

Communications. This is the use of specific communication and interaction tools and technologies for businesses and organizations in order to optimize

organizational goal attainment while enhancing the user experience.

Users have the flexibility to use the tools they want, when they want, how they want.

Communications and interactions are optimized for the organization as well

as for the users (both internal and external to the organization) allowing user

choice in terms of device, channel or mode, location, and consumption model.

It will be contextual, providing users with knowledge of previous interactions,

information on the other parties, while providing information and data that the

users will need to enhance their interaction.


It will be contextual, providing users with knowledge of previous interactions, information on the other parties, while providing information and data

that the users will need to enhance their interaction.

The technologies and tools that comprise business communications

will ultimately evolve to suit the needs of the workplace over the next ten

years.

I think networks will be all-IP, and TDM will be gone, at which point it

wont need to be called VoIP well just call it voice.

I certainly expect VoIP will be central to business communications in

2025, but in different forms from today.

Desk phones will be gone, and probably PSTN-based dialing. Voice will

simply be embedded in every form of connectivity and serve as one of

many modes that give sustenance to IoE, the uber-force we will all come

to embrace.

I think networks will be all-IP, and TDM will be gone, at which point it wont need to be called VoIP well just call it voice.

Jon ArnoldVoIP and IP

Communications Analystand Consultant

Connect:Twitter: @arnoldjon

LinkedIn: linkedin.com/in/jarnoldassociates/en

Read more from Jonabout major BYOD risks

and challenges.


Elka PopovaProgram Director,

Information & Comm Tech.,Frost/Sullivan

Connect:Twitter: @epopova

LinkedIn: linkedin.com/in/popovaelka

Check out Elkas work in thelatest Frost/Sullivan Unified

Comm Buyers Guide.

Over a third of enterprise communications infrastructure will be deployed in the

cloud, with most large organizations deploying complex hybrid (premises-based

and cloud) environments.

Business IT departments will expect most employees to use their own smart

devices for business purposes.

Hard desktop phones will remain business users primary communications

endpoints, but will be increasingly complemented by mobile devices and

various soft clients; approximately a quarter of business users will abandon the

desktop phone for soft clients and mobile devices.

WebRTC and other advanced technologies will enable businesses to more easily

embed communications into business applications and thus streamline and

improve critical business processes.

WebRTC and other advanced technologies will enable businesses to more easily embed communications into business applications and

thus streamline and improve critical business processes.


Predictions about #BizComm2025Visions of the future of business communications from #EC15 attendees

Allen Ginder

Calvin Schwartz John Blakely

By 2025, one unified Network. All wearable, like watches & glasses.

By 2025, mobile clients, speech activated, everything wireless

By 2025, smaller, slimmer, greener, faster...fully integrated into our ear.

By 2025, more of a virtual screen. Like Google Glass, but expansion of interfaces...works for all.


Rob Gross


Jiseok Park

Glenn Smeed Kevin Ritcher

By 2025, wearable devices willfade away. Smartphone willchange with tools & features.

By 2025, more than 50% willhave wearable technology &will change more businesses.

By 2025, more wearable technology, less phones and interaction.

By 2025, everything will be through the web. Desk phones will be like mobile.


Victoria Laney


Marc Rivett

Asif Khan Fruiz Ulmasov

By 2025, no more desktopphones, computers will takeover phones.

By 2025, everything will bewireless. More RF scanning,sensors, wearables.

By 2025, all virtual, all mobile.

By 2025, everything will be in thecloud w/ integrating with phonesand wearables.


Michael Finneran


Ben Fineman

Jeanna Blatt Steve Leaden

In 2025, we will collaborateusing virtual/augmented reality- immersion will be more thantodays telepresence.

By 2025, 1-800 numbers willbe gone. All soft phones, nohard lines.

The phone is still around,but becomes a centrepointfor controlling our officeenvironment.

By 2025, totally virtualized,collaborative, contextualextraordinary user experience.


Jason Cottrell


Davide Petramala

Gina Narcisi Joe Merrill

Communities are the collaboration hub.

Telepathy platforms willdefinitely be a thing.#dreambig

Obviously telepathy,omnipresence!

By 2025, more hollow lens,and artificial intelligence takesover video.


Roger Casey


Stephen Newton

Jeff Thompson Hilary Schrey

By 2025, we will have IPdevices implanted.

It will all be fully automated right down to the agent we speak with. Intelligent conversations.

Immersive collaboration.

By 2025, telecommuting &home presence, offices willbe near gone.


Sue Fernand


Mick Sawka

Dave Ellison Paul Amell

I hope its ubiquitous; too many platforms that dont work well together. Make them work together.

By 2025, embedded receptorsfor web RTC traffic.

By 2025, completecollaboration of voice, data,and video seamless.

By 2025, everything will be voicecommand or video.


Bill Loughridge


Frank Priola

Brian Mathes Bill Timm

Video conferencing will take over #bizcomm2025, more video and higher quality.

By 2025, all mobile, no landlines, all end points will be wireless and probably all in be cloud.

By 2025, More #cloud technology & connectivity worldwide.

By 2025, will always be faceto face, by teleporting.


Kevin Bing

UnifiedCommunications

Modern business communication demands a host of tools, including desk and mobile phones, email, instant messaging, voicemail, presence information and audio, video and Web conferencing.

Our solutions are simple yet comprehensive and include core software, phones, headsets and robust applications such as contact center solutions and a suite of mobile capabilities.

How a stately hotelon the banks of LakeGeneva upgraded itsnetwork to satistfydemand.

Discover how a cardprocessing serviceused mobile solutions to centralize theircommunicationsinfrastructure.

Why flexibility should be the cornerstone of all future tech planning.

Learn how to keep your remote employeesconnected with unifiedmessaging.

MobilitySolutions

The days of the one size fits all office are gone. Todays workforce has a range of working styles, schedules, and settings. Mitel enterprise mobility solutions free people to perform anywhere, yet remain connected and collaborative.

In the office, at home, or on the go, Mitel enterprise mobility solutions help workers in organizations of all kinds to be innovative and productive.


CloudCommunications

Business communications used to be all about thehardware. Not anymore.

Today, its about delivering the capabilities you need wherever, however you need them.

Learn how a Colorado school district interconnected itsfive sites with a singlecentralized extensionsystem

See how an English high school connected staff, parents and students better with MiCollab.

How a large university unified communicationsinto a single modernsystem and began their move to the cloud.

How a medicaltranscription companyreduced its real estateand hardware costs withgreater collaboration.

CollaborationSoftware

Keeping people connected and productive while making communication a whole lot easier anytime, anywhere, on any device.


Contact CenterSolutions

Every business has a contact center, whether they know it or not.

From small, help-desk contact centers to large-scale, multisite, multimedia contact centers, businesses need contact center solutions that enable remote workers, integrate business processes, control costs, and ensure business continuity.

Learn how the cloud can chart a new path for the contact center.

How a transportationcompany simplified and enhanced its contact center solution.


Want to upgrade your business communications before 2025? We can help with that. The future will be here before you know it. Contact us today for questions or a quote.

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