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Enjay Sugar FreshdeskSugar CRM & Freshdesk Integration
Worlds best Ticketing system. Meets worlds Best CRM
http://www.slideshare.net/enjayworld/sugarcrm-freshdesk-integration
Click below for new updated presentation
Ticketing System.
Knowledge base interface.
Automation of tasks and Notifications/Alerts
Great tool for Support Team.
Extremely good Customer support system.
A more holistic approach Customer Experience.
Marketing, Sales, Support, Projects, Team Management, Customer Information System.
Great tool for Sales / Marketing / Support Team members.
Mostly used by in house Team members.
Customer Facing Solution
Customer Management Solution
Why SugarCRM Needs Freshdesk
Need for a Great customer side portal.
Need for intuitive Customer side Knowledge Base.
Multilingual portal support
Gamification of Helpdesk.
Why Freshdesk Needs SugarCRM
Need for a Complete Sales/Marketing Mgmt.
Integrated view for sales/support.
There can’t be Support without Sales.
Enjay SugarFresh
• Ticket Created on Freshdesk Portal - becomes Support Case in SugarCRM.
• A Registered User on Freshdesk Portal - becomes contact in SugarCRM.
• Support Team can reply from Freshdesk Admin Console or SugarCRM.
• Even Files can also be attached.
Lets Demo . . .
User Registration on Freshdesk
User receives activation email from Freshdesk
User creates Ticket on Freshdesk Portal
Ticket appears as Case in SugarCRM
Detail View of Case in SugarCRM
Freshdesk User created as CONTACT in SugarCRM
Case is linked to Contact in SugarCRM
Support team replying from SugarCRM
User can see reply in Freshdesk Portal
Support Team reply from Freshdesk Admin Console
Customer updates profile in Freshdesk
Contact Details updated in CRM
Few more things. . .
• All Freshdesk Automation will work independently.
• When Case is re-assigned in Freshdesk, it will automatically be re-assigned to respective user in CRM.
• Contact Details and Case Status is synced between SugarCRM and FreshDesk.
Enjay SugarFreshSugarCRM & Fresh Desk Integration
Worlds best Ticketing system. Meets worlds Best CRM
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