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Slides from the presentation given by organisational dynamics consultant Julie Hay at the IPA's Alliances Adaptathon on October 3rd 2013. Julie introduces a range of ideas, drawn from the world of psychotherapy but adapted for application in the workplace; including patterns of recognition and how these link to attitudes, relationship styles; contracting for co-operation and ending with a model for understanding our reactions to change. For more information visit http://www.ipa.co.uk/adapt.
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Looking into the Iceberg
Professor Julie Hay
China
India
RomaniaAustralia
South Africa
Mexico
UK
Israel
Russia Turkey
Poland
Ukraine
USA
Serbia
Netherlands
Keynote topics
¨ recognition patterns and attitudes¨ personal styles, working styles ¨ relationship styles¨ contracting – for win-win relationships¨ managing change
Donkey bridges¨ Alliteration, spell words etc to help recall¨ Misery is optional – you can change the words
Hay Health Warning!
Range of ideas¨ Make your own choices¨ Some now, some later?
Strokes
¨ units of recognition¨ anything that
demonstrates aware of other person
¨ biological necessity
Positive or Negative
inviting the recipient to feel okay about themselves and others
Includes constructive criticism
inviting the recipient to feel not-okay about themselves and/or others
Includes praise by comparison
Verbal Visual Touch
¨ Intensity varies depending on content and context
Stroking patterns
¨ take time to establish
¨ stressful when change
¨ filtered through attitudes
Me
Pat
Chris
Lee
Suri
Kim
Lauren
New agenc
y
Previous agency
Client
I’m not OK I’m OKYou’re OK You’re OK
I’m not OK I’m OKYou’re not OK You’re not OK
Windows on the World
Personal Styles - Wavelengths
Natural Child Adapted Child
Nurturing Parent Controlling Parent
Functional Adult
Personal Styles¨ Controlling Parent - firm
¨ Nurturing Parent - encouraging
¨ Functional Adult - problem solving
¨ Adapted Child - courteous
¨ Natural Child – friendly
Working styles
¨ Seen as our strengths¨ 5 of them¨ problems when overdone – ‘drivers’¨ stress generates more driver¨ we all know all but usually one or two
predominate
Hurry Up Be Perfect
Please People Be Strong
Try Hard
Working Styles
¨ Hurry Up – quick but impatient¨ Be Perfect – accurate but pedantic¨ Please People – empathic but appeasing¨ Be Strong – calm but unfeeling¨ Try Hard –enthusiastic but butterfly mind
Relationship Styles
¨ Pulling it together¨ Common combinations¨ Hay Health Warning again!!
AP3 The first 2 dimensions
active
people alone
passive
AP3 Channels of Communication
active
people alone
passive
Functional Adult – Functional Adult
Natural Child – Natural Child
Nurturing Parent – Nurturing Parent
Controlling Parent – Adapted Child
AP3 The 3rd Dimensionactive
people alone
passive
patience
acceleration
AP3 Working Stylesactive
people alone
passive
patience
acceleration
Please People
Hurry Up
Try Hard Be Strong
Be Perfect
AP3 Stroking Preferences
active
people alone
passive
patience
acceleration
Person
Productivity
Play Polite only
Performance
AP3 Relationship Stylesactive
people alone
passive
patience
acceleration
Caring
Concise!
Connecting Controlling
Consulting
Contracting – levels of agreement
¨ Procedural¨ Professional¨ Psychological
Multi-party contractsClient Org
Agency Account Mgt
Procurement Marketing
Psychological distances
Marketing
Client
Old AgencyNew Agency
ProcurementAgency
Psychological distances
Each needs to be equilateral
Psychological level taken into account
Managing Change
¨ Does NOT need to involve grieving¨ Mirrors childhood growth – and issues¨ Opportunity for healthy development –
and resolution of old issues
Cycles of DevelopmentBeing
Exploring
SkillsIdentity
Thinking
Integration
Spirals within spirals
Competence Curve
Immobilisation
Denial
Frustration
Acceptance
DevelopmentApplication
Completion
not to scale
Competence
Time
What is under the surface¨ strokes¨ windows on the world¨ personal styles¨ working styles¨ relationship styles¨ contracting¨ change as growth
