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•1 | Alcatel-Lucent Enterprise Forum 2009 All Rights Reserved © Alcatel-Lucent 2009
Mobilizing unified communicationsA new era of Mobility Connectivity
Name of PresenterDate (Format as Month, 2009)
Matt WilliamsBusiness Development DirectorMay 21st 2009
All Rights Reserved © Alcatel-Lucent 2009Alcatel-Lucent Enterprise Forum 2009:8AL020043595ZZASA
•2 | Alcatel-Lucent Enterprise Forum 2009 All Rights Reserved © Alcatel-Lucent 2009
The Dynamic Enterprise
Each interaction between employees, partners & customersbecomes a business opportunity.”
“The performance of a
company will be linked to its ability to integrate its core assets…
…with secure, always-on communications.
•3 | Alcatel-Lucent Enterprise Forum 2009 All Rights Reserved © Alcatel-Lucent 2009
Simplify communications
with
Unbound Networks
Drive business performance
with
Connected Knowledge
Strengthen relationships with
Superior Customer Experience
Data Networks
IP Telephony
Management Solutions
Mobility
UnifiedCommunicati
onsProcess
Integration
Contact Center
Security
Three Actionable Strategies to Solve Business Imperatives
Agenda
1. Mobile Unified Communications Trends
2. Connecting Mobile Knowledge with Unified Communications
3. Save Money By Mobilizing Unified Communications
4. Executive Summary
All Rights Reserved © Alcatel-Lucent 2009•5 | Alcatel-Lucent Enterprise Forum 2009
1
Mobile Unified Communications Trends
Mobile Device Trends
On the increase Device capabilities IM & email usage Always on capability Technologies (Bluetooth, GSM…) Mobile applications
…leading to more opportunity for new applications
Trends Within the Enterprise
A new generation of workers New mandates for CIOs
New work styles and Web 2.0 services
Increasing volumes
•8 | Alcatel-Lucent Enterprise Forum 2009 All Rights Reserved © Alcatel-Lucent 2009
But. . .Unfortunately. . .
All Rights Reserved © Alcatel-Lucent 2009•9 | Alcatel-Lucent Enterprise Forum 2009
2
Connecting Mobile Knowledge with Unified CommunicationsConcrete scenario for better user efficiency
•10 | Alcatel-Lucent Enterprise Forum 2009 All Rights Reserved © Alcatel-Lucent 2009
Connecting Moving Knowledge
Stuck in a customer meeting and need an expert to assist …
Enterprise directory look up Presence leveraged to choose the
best media at that time
Result: Immediate customer satisfaction
!!
•11 | Alcatel-Lucent Enterprise Forum 2009 All Rights Reserved © Alcatel-Lucent 2009
Connecting Moving Knowledge
Leaving the airplane and checking the latest business communications
Notification of events at a glance: Missed calls Call back requests Voice mail
Efficiency: I call back is the most urgent or the most important
callers
•12 | Alcatel-Lucent Enterprise Forum 2009 All Rights Reserved © Alcatel-Lucent 2009
Connecting Moving Knowledge
Interrupt current discussion when the boss calls
Use media blending to answer in the most suitable manner
Offer instant messaging as a more discrete media
Benefits: Responsiveness and reactivity
•13 | Alcatel-Lucent Enterprise Forum 2009 All Rights Reserved © Alcatel-Lucent 2009
Innovation – Abilene Christian UniversityMobilizing Unified Communications with Apple iPhones
Communications-enabling mobile business applications to improve user efficiency
Implementing Unified Communications applications on iPhones to enhance collaboration among students and faculty
Leveraging location-based services for content delivery and classroom control
High trafic density WLAN infrastructure Conferencing and collaboration services from
Iphone Location-based services based on Touchatag
technology
Innovative user experience for students
??Challenge
s
Solution
Benefits
All Rights Reserved © Alcatel-Lucent 2009•14 | Alcatel-Lucent Enterprise Forum 2009
3
Save Money by Mobilizing Unified CommunicationsBeyond usage is. . .ROI
10-15% Savings
Mobile comm. costs
25-40% Savings
Communication costs
15-20% Savings
Mobile comm. costs
~20% Savings
FAX consumables
15%-25% Savings
Virtual Contact Center
75 % Savings
Communication costs
75 % Savings
Travel costs
5%-20% Savings
Mobile comm. costs
5%-20% Savings
TCO & Maintenance
20%-30% Savings
Mobile comm. costs
•15 | Alcatel-Lucent Enterprise Forum 2009 All Rights Reserved © Alcatel-Lucent 2009
Save Money with Unified CommunicationsHard ROI
Dual Mode
Fixed Mobile
Convergence
Conferencing
Free DesktopHome Worker
IP Contact Center
FAX Server
Applications
Centralized
Applications
•16 | Alcatel-Lucent Enterprise Forum 2009 All Rights Reserved © Alcatel-Lucent 2009
Dual-mode WLAN-Cellular: Seamless Handover for an Effective Solution
Enterprise Mobility Service automaticallyroutes calls on the enterprise WLAN
when:
Mobile worker is enters the enterprise campus: Transparent automatic cellular-to-WLAN handover
Save money on cellular communications
ARS service extended to mobile device
Reverse call capability
Instant Messaging saves on blind cellular voice call
Benefit: Immediate cost savings on
cellular communications
Enterprise Mobility Service
OmniTouch 8400 ICS
WLAN
Cellular
WS
All Rights Reserved © Alcatel-Lucent 2009•17 | Alcatel-Lucent Enterprise Forum 2009
4
Executive Summary
Executive Summary
Communication infrastructure
•Remote extensio
n
•Remote extension•SIP
•IP •SIP
My CEuser fee
OmniPCX Enterprise Communication
Server
“Home spot”
Voice and data
Voice and data
Enterprise Network
OmniTouch 8400 Instant
Communication Suite
•Wi-Fi•Wi-Fi
Data
Voice
Wireless networks
PSTN
Internet
Architecture overview : WIFI at work & “home spot” / on the move
•20 | Alcatel-Lucent Enterprise Forum 2009 All Rights Reserved © Alcatel-Lucent 2009
Key Takeaways
OmniTouch 8400 Instant
Communications Suite
www.alcatel-lucent.com
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