User experience, user engagement, share point...oxymoronic
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- 1. process SHAREPOINT CONSULTING INFORMATION MANAGEMENT
BUSINESS PROCESS AUTOMATION Considerations for useful
experiencesUser Experience, User Engagement,SharePoint.Oxymoronic?
http://www.nsynergy.com/pages/default.aspx Bujuanes Livermore |
Principal Consultant | bujuanes.livermore@nsynergy.com @22vino
- 2. Warning! No code!
- 3. What we are talking about today Tools we haveTechniques
which have found usefulworked for us Concepts we operate by Our
experiences in the field
- 4. Where did the UX term come from?Don Norman Co-Founder of the
Nielsen Norman Group used as early as 1993I invented the term
because I thought humaninterface and usability were too narrow. I
wanted tocover all aspects of the persons experience with thesystem
including industrial design, graphics, theinterface, the physical
interaction, and themanual
- 5. Skill sets required to execute good UX Visual design
Interface design Navigation design UX strategy Information
architecture (IA) User research Information design Functional specs
Interaction design (IxD)
- 6. Whats the point?UX asks.. Where What How Who are they
naturally are the users of the will they interact do the want to do
with it inclined to product or system with it operate it ? ? ?
?
- 7. A holistic approach Design a thing by considering it in its
next largest context..a chair in a room, a room in a home, a
housein an environment, environment in a city plan Keeping the
great quotes of Eliel Saarinen alive
- 8. No experience is in a vacuum!
- 9. 4 phased approach to UX
- 10. Visual DesignVisual Design is just one component of UX
- 11. 4 phased approach to UX Research Evaluate Design IX Visual
Strategy IA Design Design
- 12. What sort of effort are we talking about?
- 13. Whats the effort? 1 Design Strategy Design IX Visual
Strategy IA Design Design
- 14. The questions that help drive strategy WHO | WHY | WHAT |
HOW What are the Who are we requirements creating for? Why is there
How are we a need Going to proceed
- 15. Where the design strategy sits Business Strategy
Design/Digital Marketing & Sales Operational X Strategy
Strategy Strategy Strategy Projects & Projects & Projects
& Projects & Initiatives Initiatives Initiatives
Initiatives
- 16. Signs that strategy lacks focus & definition Focus is
lacking if Too many competing requirements Ambitions or vision
exceed allocated resources or allocated budget Too many competing
priorities People have the perception that when delivered,
EVERYTHING will be fixed Definition is lacking if.. The project
isnt aligned to the overall organisational vision or strategy
Stakeholders have different expectations of what will be delivered
Project boundaries arent stated Scope creep is occurring
- 17. Tools and Techniques for Strategy Forced ranking Plotting
results 1. In a workshop, list all problems and goals identified
Must & can do for 1st How critical is it to be implemented
first 2. Match problems with potential opportunities phase 3. Force
a ranking of each of the above based on importance and viability
Plan for phase 2 Importance release 4. Plot results Not enough
resources Viability A factor of resources committed & time to
deliver
- 18. Whats the effort? 2 IA Information Architecture Design IX
Visual Strategy IA Design Design
- 19. Tasks of IA work Researching the content you have 1
Organising what you want to access 2 and who should be able to
access Designing for how you want people to 3 work in the future
Designing the structure 4
- 20. SharePoint specific IA considerations Site Collections
Sites Content types Lists & Structure Features Libraries &
Metadata Term Sets Columns web parts COLLABORATION / SOCIAL
NETWORKING
- 21. Smart IA design improves experiences DISCOVERING ORGANISING
DESIGNING DESIGNING INFORMATION WHAT YOU WHAT YOU WITH FOR
ARCHITECTURE HAVE HAVE METADATA FINDABILITY IN ACTION Kindly
borrowed from Adaptive Path
- 22. Controversial..Spontaneous, unstructured knowledgetransfer
is vital to a firms success.Although the term knowledge
managementimplies formalised transfer, one of itsessential elements
is developing specificstrategies to encourage such
spontaneousexchanges Working Knowledge Davenport & Prusak
- 23. The user experience relies on social networkingAs business
unitsincreasinglyemploy tools thatlive on theoutside, knowledge
leak exists onthe inside. Design by the talented Gerardo Obieta
-gobieta.com
- 24. Meeting user needs through social technologiesHow our
businessintegrates social withSharePoint via
- 25. A recent experienceA new UI great!I can control what Iwatch
on my own
- 26. A recent experienceHmmmmm
- 27. A recent experience50% of theoptions didntwork
- 28. Key IA take away Smart IA takes time If its not ready dont
include it
- 29. Whats the effort? 3 IX Interaction Design Design IX Visual
Strategy IA Design Design
- 30. Principles of Interaction Design1. Discoverable2.
Appropriate3. Responsive4. Smart5. Clever6. Meaningful7.
Pleasurable
- 31. For example Discoverable Design emphasis placed on
improving search and re-use of content Smart through CQWP.
- 32. Default interaction experiences in SharePoint Creating a
Search Centre, by default, changes global navigation
- 33. Default interaction experiences in SharePoint Changing a
view of a list actually happens in the default breadcrumb area
- 34. Default interaction experiences in SharePoint My Sites not
easily discoverable My Site navigation is completely different to
other global navigation in SharePoint
- 35. How IX and IA changes from web to mobileFrom website where
Communitywas an emphasis..
- 36. How IX and IA changes from web to mobileto a mobile
offeringwhere users can addto the Communitywhen roaming
- 37. Determining IX points with wireframesInteractivewireframes
arentneeded forEVERY screen just those thatdefine the mostcrucial
aspects ofthe solution
- 38. Whats the effort? 4 Visual Design Design IX Visual Strategy
IA Design Design
- 39. Make it not look like SharePoint
- 40. Current concepts | Global Experience Language BBC
standardises visual & interactive experiences
- 41. Recommended ReferenceChanging thedefault visuals Drisgill,
Ross &Sanford
- 42. Underpinning all of the above Research
- 43. How research benefitseverything!OUTPUTS User requirements
Articulating the issues users are facing, and identifying their
needs.
- 44. How research benefitseverything!OUTPUTS Persona profiling
Archetypes of target audiences identifying characteristics and
goals
- 45. How research benefitseverything!OUTPUTS User scenarios A
narrative of intended user interactions with a product or
system
- 46. How nSynergy puts it all together Phases Technical UX IA
Applications Vision Strategy workshops Strategic Vision
presentation Planning Build Transition
- 47. Closing thoughtsThe most a User Experience Designer,
UIDesigner, or Interaction Designer can do is designinteractive
systems that elicit statistically predictableresponses (the
science) and influence peoplesbehaviour and level of enjoyment (the
art).. Fantastic words from the great Michael Cummings
- 48. Lets meet!