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Enabling User Adoption & Engagement
Nico Orie
HR TECH Europe, Amsterdam October 24, 2014
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Nico Orie Integration and Change lead HR Digital Program Philips
http://nl.linkedin.com/in/nicoorie/
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Do you think it has become easier or more difficult to implement HR Technology?
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• Higher expectations
• New HR (Cloud) Technology is easier….but not that easy
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• Information overload with employees and managers
• 65% of executives in a recent survey* rated the “overwhelmed employee” an urgent or important trend, while 44 percent said that they are not ready to deal with it
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Deloitte: Human Capital Trends 2014 report
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Multi-Generations and preferred Learning Styles
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Baby Boomers Group Activities
Gen X Asking Questions &
Challenging Materials
Gen Y Edutainment & Collaboration
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• More Global big-bang Go-live scenarios…Most projects replace HRIS + Cloud HR enables warp speed implementations
• Can we go Big-Bang in Change too?
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Confidential 8
The Challenge
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Implement Cloud HR (Workday)….
Organizational Management
People Data Processes
Global Onboarding
Staffing Processes
Advanced Reporting
Detailed User Profiles
Phase 1, April 2014
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… let’s go for Global Big-Bang Go-live….
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118,010 Accounts
13,056 Supervisory Organizations
77 Countries Languages
719 Locations
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…and do it in < 12 months….
All Devices
10 Mio data fields converted
62 integrations
40 Globally standardized processes including MSS Position management
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…next accelerate further……
Performance Management
Succession Planning
Goal Setting Talent Management
Phase 2, Global Big Bang Dec, 2014
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..and make next step in more precise and real-time Talent Analytics..
• Retention Risk prediction • Succession Plan Conversion rates • Performance Potential • View Goal Alignment • Employee Goal Analysis • Performance Potential Grid • Performance Rating distribution • Pay for Performance analysis • …and more
Phase 2
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..and Parallel start Phase 3
US market 23K employees Accelerated implementation of other top countries planned for 2015
Absence Management
Compensation
Local Processes Local Onboarding
Phase 3, US – Dec 2014
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Approach
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Integrated approach
CMCT: Change Management, Communication and Training
Communication Plan
Training Plan
Change Management Plan
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Different questions and expectations to manage
Works Councils What about security
and data privacy?
HR Community What does this mean for
my job? I have high expectations.
People Managers I have no time for change.
This better be good.
Be transparent, involve early
Appeal via Vision, Train and make
Ambassador for Change
Positive Surprise, Just-in-time
Training
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Different questions and expectations to manage
Business Leaders I want more. Can’t my assistant do it for me
though?
Employees Do I get an iPad now? Do I
have to do more?
Manage Expectations, Explain Journey
Manage Expectations Just Try it Out
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Examples of what we did …there is a lot more but not enough time to show you all
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1 Social Network
918 Posts
2,754
3,014 Comments
Likes for Content in the Group
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2 Video Tutorials
Subtitled in 6 Languages
Available in each core process
Over 20,000 Views
Example
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2 Video Tutorials
Subtitled in 6 Languages
Available in each core process
Over 20,000 Views
Example
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3 And much more…
• Help text creation in 24 languages
• How do I’s on the HR Portal
• Work instructions for Service organization
• 76 Web casts
• Step guides
• Train the trainers
• ….and a lot more
• Go-live events
• Line Manager sessions by HRM/HRBP
• Class Room training for Service organization
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Conclusion
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Achieved: • Global launch • Good level of usage and
understanding
Work in progress • Full acceptance MSS in all
markets • Knowledge HR teams
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• New HR Technology requires next level Change, Communication and Training
• Invest in sufficient budget and resources to do it right
• Journey continues after go-live
Learnings
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Questions
Confidential 29
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The HR Digital program in summary
Our current HR processes and systems are not effective enough and do not meet the growing demand for an easier user experience, more precise people data and integrated,
End-to-End Talent Management processes.
Workday will be our new Global Philips HR system that empowers users with a modern user
interface, more precise people data and integrated talent processes in order to enable our HR
vision and serve our clients in the most optimal way
1 April 2014 Core HR Global 2 Dec 2014
Talent and Perf. Mgt Global 3 2014-2015
Comp. & Absence Mgt.