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Microsoft FastTrack:The customer success service
Vien Le Thi KimPresenter
• What is FastTrack? • The Process of FastTrack• FastTrack Offers• Ideas & Plan
Agenda
FastTrack is the Customer Success Service which is designed and provided by Microsoft to help the customers move and
transform their organization to the Microsoft Cloud smoothly and confidently.
What is Microsoft FastTrack?
ENGINEERSMETHODOLOGY & RESOURCES
TOOLS & INSIGHTS
THE HISTORY OF MICROSOFT FASTTRACK
201620152014
FASTTRACKENGINEERS
CUSTOMERSATISFACTION
YOY
IMPROVEMENT IN TIME TO
ONBOARD
350+
+33%
+64%
DEPLOYMENT GUIDANCE REMOTE ASSISTANCE
ADOPTION GUIDANCE
ADOPTION OFFER
THE HISTORY OF MICROSOFT FASTTRACK
MAIL MIGRATION (EXCHANGE ONLINE)
OFFICE 365 EMS ONBOARDING
2014
2015
2016
EXCHANGE
SHAREPOINT ONLINE
OFFICE
YAMMER
SKYPE FOR BUSINESS
INTUNE
AZURE ADP
AZURE RMS
PROJECT ONLINE
EXPANDED ONBOARDING (SKYPE FOR BUSINESS)
SHAREPOINT ONLINE DATA MIGRATION
July 1st 2015 Nov 2015 Dec
2015Jan
2015
MICROSOFT FASTTRACK
FOR OFFICE 365T h e c u s t o m e r s u c c e s s s e r v i c e a v a i l a b l e a s p a r t o f y o u r O ffi c e 3 6 5 s u b s c r i p t i o n *
DEFINE YOUR VISION AND PLAN FOR A
SUCCESSFUL ROLLOUT
BOOST USER ENGAGEMENT AND
MANAGE CHANGE
MOVE TO OFFICE 365, SMOOTHLY AND
WITH CONFIDENCEFastTrack
*Paid customers with eligible SKUs and more than 150 seats
ENGINEERSMETHODOLOGY & RESOURCES
TOOLS & INSIGHTS
CUSTOMER | PARTNER
FastTrack Center
FastTrack.microsoft.com
FastTrack
ENGINEERSMETHODOLOGY & RESOURCES
TOOLS & INSIGHTS
FastTrack Center
FastTrack.microsoft.com
ENVISION
Define your vision, identify and prioritize business scenarios, and collaborate with key stakeholders to plan for successful rollouts at your own pace.
Adoption Methodology &
Project Templates Follow our iterative
approach to set yourself up for success.
ScenariosIdentify and
prioritize scenarios mapping
your unique business needs.
Success PlansCollaboratively
outline an informed approach to enable your vision and get
it done.
ONBOARD
Confidently onboard new users and capabilities with remote assistance from Microsoft engineers committed to guide your IT team and partner.
Onboarding Services
Work with your FastTrack
engineer and partner to get up
and running quickly.
Assessment & Remediation
ToolsClean up any issues
that prevent your preferred
deployment approach.
Migration Services
Benefit from email migration services
from your FastTrack Engineer to avoid any
disruption.
DRIVEVALUE
Generate more value with resources available to help your teams and partner drive user adoption across your organization; and prepare for and manage change.
Adoption Planning
AssistanceDiscuss best practices to
help drive early value; and connect to partners to
continue your journey.
Service Management
ToolkitTransform
existing practices with tools and guidance that
help prepare for and manage
change.
Awareness Kit
Leverage user resources to
help drive awareness of
new capabilities.
User Training
Help people get started with
essential learning
resources.
Office 365Roadmap
Stay ahead of the curve by
staying familiar with upcoming
features release and service
updates.
Incentives & Offers
Office 365 FY16 Adoption Offer
EMS FY16 Adoption Offer
Partner funding to drive Office 365 active seat usage for any single workload (SharePoint, Skype for Business, Office Pro Plus, Yammer)
Eligible Partners: Cloud Productivity Competency
Partner funding to drive Enterprise Mobility Suite and Enterprise Cloud Suite active seat usage for Intune or Azure AD Premium
Eligible Partners: Cloud Productivity Competency, Enterprise Mobility Management, or Devices & Management*
The Adoption Offer provides an option for customers to receive funding to help offset the cost of onboarding,
migration and adoption.
$ $ $ $ $ $ $ $ $ $ $
Use FastTrack to review eligible offers available to you and then submit an offer request.
For more details: http://fasttrack.office.com/drive-adoption/offers
ADOPTION OFFERAdoption funds now available to all eligible customers Help partners engage with customers on advanced workloads
FY16 FASTTRACK ADOPTION OFFER
$25 / seat from 50 – 149 seats$15 /seat from 150 - 1000 seats$5 / seat thereafter, $60K maximumActive usage of 15% required for paymentTwo milestones available for payment (5% (1/3) & 15%)All workloads included besides Exchange (core benefit)Available from September 1, 2015 – June 30, 2016Eligible Partners: Gold and Silver Cloud Productivity competency Gold and Silver Small & Midsize Cloud competency
1
1 Clear action to start or continue Success Plan for customer and engage customers for field/partners 2
2 Overview contains relevant info from Resources page to help you get started
Sign in experience
After creating the plan, you land on the Success Plan list page.
Every plan has the same 4 sections.
Each section can be clicked into , like an icon, to drill into the questions for that specific section.
Ability to share a plan. Clicking will prompt user to enter an email address, to invite someone to work on the plan.
Success Plan:review & completion
Offers & Services:List
Focus onMicrosoft Sales Team contributes to make the FastTrack better:MSFT Sales Team & FastTrack:
The FastTrack is great and helpful for the Customers and the Partners as well, so they should be introduced, and trained about its benefits and how to use it effectively.
Our Customers need to know where to start after they purchase our Cloud Products.
Help the Microsoft Partners & the Customers to claim/submit the fund successfully.
Focusing on the key Customers who have purchased our Cloud Products and help them to reach our FastTrack Center.
Launching the seminars/webinars for potential Customers to share with them about the FastTrack.
Working with the Marketing Team to help to send out marketing emails about FastTrack, Updates, Offers…
Training for the Partners. So they can help us instruct and assist our customers to understand FastTrack.
Qualify and inform the Customers about the available Offers and help them to submit the fund request.
First of all, I & my team should understand FastTrack deeply.
Planning…
THANK YOU!
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